164 Office Jobs - Page 3

Job Description for Team Leader Job Title: Team Leader Reporting to : Team Manager/Delivery Manager, Operations Objectives The Team Leader’s objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Leadership: 2 yrs. of team management experience. 2+ years of experience working with multiple investors for foreclosure. Managing all people related issues coordination with HR and internal leadership as required. Ability to identify the strengths and weaknesses of his / her team members and provide them with appropriate guidance and direction. Actively promote the company ethos and create and maintain an environment which encourages retention. Proactively Identify and implement feasible solutions to address issues which could lead to attrition. Operations: Interact with all relevant client stakeholders and ensure all KPI’s are delivered as per the set target. Prepare weekly/ daily /monthly MIS’s / MBR/ QBR and conduct reviews with client . Ensure all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers. Take ownership of identification and resolution of daily operational, admin and technical issues. Manage and respond to all client escalations in a timely manner. Timely and accurate submission of all reports sought by the management or by the business area and ensure prominent levels of internal and external customer service. Monthly review and suggest revision of the quality and productivity targets based on the team’s performance, to improve overall process efficiency and deliver excellent customer service. Ensure all trainings are completed for self and teams ,nominate self and team members for additional trainings to improve skillset. Keep the Manager/ Leadership appraised of member’s needs, staffing issues, technical and performance issues. Conduct training for new hires as an when required. Mentor Foreclosure associates while assisting Manager with tasks such as scheduling, meetings, training, and creating a positive work environment. Assist Foreclosure associates dealing with escalated accounts and ensure necessary steps are taken to resolve them within established deadlines. Be available to Foreclosure associates when they need assistance. Meet department standards as they relate to daily productivity metrics. Perform side by sid quality review for new hires and existing employees. Assist Foreclosure Manager with review and compilation of investor, insurer, and client reporting requests as needed. Point of contact for new hires and existing employees Performs additional projects and duties as assigned by Management. Teamwork: Ability to create and maintain an environment that fosters teamwork, in which each member is an eager contributor. The Team Leader is expected each team member is a functional unit of a very cohesive team and share a close bond with their peers. Actively participate and encourage participation in Team/ Organizational events. Continuous Improvement: Consistent improvement upon current performances and raise the bar of expectations and standards. Contribution of ideas / suggestions which improve the process efficiency or enhance the way we work. Encourage and invite suggestions from the team and implement them if found feasible. Appraisals: Conduct and document appraisal reviews of the team members on at least a monthly basis. Provide regular and constructive feedback to individual team members focusing on their performance rather than the personality of the individual, in an unbiased and unprejudiced way. The Team Leader should be objective and specific while delivering feedback and avoid being general. To be open and receptive to feedback. Qualification: Graduate any discipline 4 - 5 years of experience in BPO, US Mortgage – Foreclosure -domain Minimum of 2 years in the team handling role Skill Sets Good interpersonal skills Prioritizing and Time Management Planning and Organizing Skills Good Knowledge of MS-office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication US Mortgage Industry- Foreclosure- knowledge Able to meet goals and deadlines in a fast-paced environment.

Cybersecurity Engineer + Analyst (Hybrid Chandigarh / Mohali) Infinity Healthcare Solutions, LLC is expanding its cybersecurity operations and is actively seeking a highly skilled and motivated Cybersecurity Engineer + Analyst to join our team. This role is designed for professionals who bring both deep technical engineering expertise and analytical skills to secure enterprise infrastructure, identify vulnerabilities, and respond to evolving cyber threats. This position will work at the intersection of IT security architecture, incident response, risk management, and compliance operations to ensure the security and integrity of our organizations data and systems. Key Responsibilities: Security Operations & Monitoring: Monitor infrastructure, networks, and cloud environments using SIEM tools (e.g., Splunk, Microsoft Sentinel) Identify, investigate, and respond to real-time alerts and security incidents Analyze logs and network traffic to detect anomalies and unauthorized activities Perform deep-dive forensic analysis and root cause investigations on security events Incident Response & Threat Management Lead and execute end-to-end incident response processes including containment, eradication, and recovery Maintain incident response playbooks, runbooks, and documentation for various threat scenarios Collaborate with cross-functional teams to remediate vulnerabilities and improve incident readiness Stay up to date with the latest threats, vulnerabilities, zero-day exploits, and malware campaigns Security Engineering & Hardening Manage and configure endpoint protection, firewalls, IDS/IPS, and other security controls Assist in the secure deployment and configuration of cloud environments (AWS, Azure, GCP) Evaluate and implement security tools and automation for risk mitigation Apply industry best practices to harden systems and reduce attack surfaces Governance, Risk & Compliance Perform routine risk assessments, internal security audits, and gap analysis Ensure adherence to regulatory and compliance standards: ISO 27001, NIST, SOC 2, GDPR Support internal and external audits by preparing documentation and evidence Develop and maintain security policies, procedures, and technical documentation IAM & Access Controls Manage Identity and Access Management (IAM), including user provisioning, role-based access, MFA Enforce least privilege and zero-trust principles across all systems and environments Required Qualifications: Bachelors degree in Cybersecurity, Computer Science, Information Technology, or a related field Minimum 3 years of hands-on experience in cybersecurity operations, security engineering, or threat analysis Proficient with SIEM, IDS/IPS, EDR, antivirus, and endpoint security platforms Solid understanding of network protocols, firewalls, routing, and segmentation Practical knowledge of security for cloud platforms (AWS, Azure, or GCP) Experience working with IAM, RBAC, MFA, VPNs, and secure access controls Strong documentation and reporting skills; ability to communicate technical issues clearly Preferred Skills & Tools: Familiarity with MITRE ATT&CK, CIS Controls, OWASP Top 10 Experience using tools such as Wireshark, Nmap, Nessus, CrowdStrike, Qualys Scripting or automation experience (e.g., PowerShell, Python, Bash) is a plus Familiarity with DevSecOps practices is desirable Preferred Certifications (Any): CEH Certified Ethical Hacker CompTIA Security+ CISSP Certified Information Systems Security Professional CISA, CISM, or other GIAC certifications Why Join Us: Opportunity to work in a security-first environment with global impact Collaborative, forward-thinking team culture Exposure to enterprise-grade cloud security architecture and compliance frameworks Career development.

Role & responsibilities Hands-on experience with Active Directory, Office 365 administration, particularly Exchange Online, Azure AD, Teams, and SharePoint. Understanding of Office 365 security and compliance features. Manage user accounts, licensing, and security permissions within Microsoft 365. Troubleshoot and resolve Office 365-related issues and assist users with email, access, and collaboration tools. Basic knowledge of VMware vSphere/ESXi and virtual machine management. Assist in VMware-related tasks such as monitoring virtual machines and managing snapshots (basic level). Familiarity with networking fundamentals (IP, DNS, DHCP, VLANs). Basic knowledge related to download Configuration of Manageable Switch Collaborate with the network team on connectivity issues, firewall rules, and VPN access (good to have). Exposure to firewall management (e.g., NAT, VPN, port rules) is a plus. Experience with Microsoft Intune and mobile device management (MDM) Basic knowledge of backup tools and monitoring systems Exposure to hybrid environments (on-premises + cloud) Basic scripting experience (e.g., PowerShell) is an advantage.

The ideal candidate should be proficient in repairing computers, printers, basic networking, router installation, and software installation including operating systems and office applications. Additionally, the individual will be responsible for providing on-site repair services at customer locations. This is a full-time position with a day shift schedule. Benefits include commuter assistance and a yearly bonus. The work location is in person, requiring the candidate to travel to various customer sites for repair work.,

The company is looking for a Visual Designer with 2-5 years of experience to join their team in Sector 49, Gurugram. As a Visual Designer, you will be responsible for translating complex brand identity needs and product goals into visually compelling design solutions. You will need to quickly visualize and prototype design concepts through mood boards, hi-fidelity mockups, visual comps, and animations. Your role will involve creating iterative visual designs that align with product objectives, adhere to brand guidelines, and incorporate feedback from internal reviews and usability testing. You will be expected to elevate the product and brand by developing cohesive and elegant visual design systems, leveraging modern UI trends and patterns. As a Visual Designer, you should be able to clearly define visual design problems and craft solutions that enhance user experience while meeting business objectives. You will need to efficiently integrate feedback to produce high-quality, visually engaging work on tight deadlines. Additionally, you will be responsible for leading and mentoring junior designers to ensure a high standard of design output across the team. The ideal candidate for this position should have a strong fundamental knowledge of design principles, user behavior, and design trends. You should have 5-8 years of experience designing high-impact consumer-facing digital experiences and be proficient in design tools such as Figma, Sketch, Illustrator, Photoshop, or animation tools. Experience working in cross-functional teams and managing design systems and brand guidelines is also required. If you have a passion for excellence, a drive to push the boundaries of visual and user experience design, and a desire to challenge conventional approaches to design, this role may be the perfect fit for you. In addition, clear communication skills, strong presentation abilities, and a balance between idealism and pragmatism are essential qualities for this position. Joining this company will offer you a cool startup culture, a great taste in design, fun activities, and opportunities for growth and hard work. If you are ready to contribute your skills in design, visual design, user experience, brand identity, and digital building to a dynamic team, we encourage you to apply for this Visual Designer position.,

Application Deadline: 13 August 2025 Department: PMPE Employment Type: Full Time Location: Pune, MH, India Description Equinox Design Engineering India Pvt Ltd. is a Calgary-based EPCM firm with offices in Calgary, Houston, Brisbane and Pune. We are a market leader in oil and gas processing specializing in facilities design for natural gas, conventional oil, heavy oil, carbon capture and new energy projects. Our clients include many of the largest oil and gas producers in Canada, Australia, USA and worldwide. Summary: The Equinox India Engineering Manager, based in Pune, is responsible for providing strategic direction and oversight to our technical engineering teams, ensuring the seamless execution of workshare projects. Serving as the primary point of contact, this role plays a critical part in aligning project deliverables, maintaining quality standards, and driving collaboration between global stakeholders. Key Responsibilities Ensure the effectiveness of the Equinox India (EQI) engineering disciplines. Ensure project targets are met regarding schedule, budget, quality and delivery. Work with the global Workshare Integration Engineer to establish and achieve workshare targets. Main point of contact between India and Canada/Australia/USA offices for workshare. Meet regularly with the India Discipline Managers to plan the best allocation and utilization of staff. Prepare manpower loading and work forecasting across departments and projects. Ensure discipline staff are fully engaged with project work. Participate in Project and Department meetings. Resolve interdisciplinary and interoffice issues that arise within a team environment. Provide input into developing project and department standards and procedures. Ensure effective training plan is in place for discipline staff, including continuous improvement. Networking, support and involvement on recruiting and hiring top staff. Probationary and performance reviews for Discipline Managers. Review and recommend engineering salaries in consultation with Equinox India Director. Meet regularly with Equinox India Director of Engineering & Operations as well as the Equinox Canada Director of Engineering and the Equinox Canada Director of Design and Operations. Skills, Knowledge and Expertise Proven experience in establishing, developing, and maintaining strong relationships, including project planning and execution of oil and gas facilities. Proven track record setting and achieving workshare goals. Broad exposure to global workshare projects, including Canada, Australia and USA. Strong English communication and interpersonal skills. Experience in managing multi-discipline teams. Extensive local knowledge of business economics and trends in the industry. Qualifications Chemical or Mechanical Engineering or related Engineering degree. 20+ years of Oil and Gas EPCM experience. Must have spent time working abroad in North America or Australia or India Must have experience managing support office interfaces. Our People and Culture: Flexible Work Schedules for a healthy work-life integration. Abundant growth opportunities, mentorship programs, and continuous learning initiatives. Our Environmental Commitment: Equinox believes in a balanced energy future. Our projects, from Carbon Capture and Sequestration to Renewable Natural Gas, exemplify our commitment to an environmentally responsible energy sector. Equinox Success Statement: Equinox consistently delivers focused and experienced premium teams, custom-tailored with the best technical expertise to align seamlessly with client culture and requirements. Our commitment ensures the successful execution of projects on a repeatable basis.

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments. A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently. The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly. Responsibilities Plan and coordinate administrative procedures and systems and devise ways to streamline processes Recruit and train personnel and allocate responsibilities and office space Assess staff performance and provide coaching and guidance to ensure maximum efficiency Ensure the smooth and adequate flow of information within the company to facilitate other business operations Manage schedules and deadlines Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints Monitor costs and expenses to assist in budget preparation Oversee facilities services, maintenance activities and tradespersons (e.g electricians) Organize and supervise other office activities (recycling, renovations, event planning etc.) Ensure operations adhere to policies and regulations Keep abreast with all organizational changes and business developments

Proven experience as a Senior Software developer er or similar role Experience in application development and complex application development Continuous customer interactions for requirement gathering Hands on experience in Smallworld 4.2x & 5.3x versions Development of applications using Magik Development of GUI functionalities Strong knowledge in Magik language Experience in GIS Adaptor and CYMDist Hands on knowledge on Data modelling, data upgrade, design manager and system administration experience in implementing end-to-end enterprise GIS solutions Knowledge in integrating with other systems String knowledge of development in GE smallworld electric office & PNI projects Excellent communication skills Analytical mind and problem-solving aptitude Strong organizational skills Btech/BE in Computer Science, Engineering or a related field Roles and Responsibilities Under general supervision, develops, codes, test, and debugs new software or enhancements to existing software customers. Requires good understanding Smallworld resources having hands on development experience in Mgik Language, Data Modelling, Data Migration, Design Manager & Integrations with Other systems. Experience in end to end project implementation

Proven experience as a Senior Software developer er or similar role Experience in application development and complex application development Continuous customer interactions for requirement gathering Hands on experience in Smallworld 4.2x & 5.3x versions Development of applications using Magik Development of GUI functionalities Strong knowledge in Magik language Experience in GIS Adaptor and CYMDist Hands on knowledge on Data modelling, data upgrade, design manager and system administration experience in implementing end-to-end enterprise GIS solutions Knowledge in integrating with other systems String knowledge of development in GE smallworld electric office & PNI projects Excellent communication skills Analytical mind and problem-solving aptitude Strong organizational skills Btech/BE in Computer Science, Engineering or a related field

Revenue Generation & Target Achievement: Develop and execute comprehensive sales strategies and action plans to achieve and surpass individual and team sales targets and revenue goals. Proactively identify, prospect, and secure new business accounts and partnerships across relevant market segments (e.g., corporate accounts, travel agencies, tour operators, event planners, wedding planners). Manage and grow an existing client portfolio through regular engagement, understanding their needs, and offering tailored solutions. Prepare competitive proposals, negotiate contracts, and close deals to maximize profitability. Market Analysis & Strategy: Conduct thorough market research to identify trends, competitor activities, and new business opportunities within Nashik and the broader Maharashtra region. Analyze sales data, market conditions, and economic indicators to make informed decisions and adjust sales strategies as needed. Contribute to the development of pricing strategies, promotional packages, and special offers to attract target markets. Represent the hotel at industry events, trade shows, and networking functions to promote the property and generate leads. Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients, decision-makers, and industry partners. Conduct regular client meetings, site inspections, and presentations to showcase the property's facilities and services. Ensure a seamless experience for clients from inquiry to post-event follow-up, ensuring high levels of satisfaction and repeat business. Handle client inquiries, objections, and feedback professionally and efficiently. Reporting & Administration: Maintain accurate and up-to-date sales records, client information, and activity logs in the CRM system (e.g., Opera Sales & Catering, Salesforce). Prepare regular sales forecasts, pipeline reports, and performance summaries for management review. Manage sales-related expenses within budget guidelines. Adhere to all company policies, procedures, and ethical sales practices. Collaboration: Work closely with the Reservations, Front Office, Food & Beverage, and Banqueting teams to ensure effective communication and smooth execution of all client events and stays. Collaborate with the Marketing team to develop effective sales collateral, digital campaigns, and promotional materials. Provide market feedback to the leadership team to inform product enhancements and service improvements.

As a Receptionist in the Real Estate sector based in Mathura, you will play a crucial role in ensuring a positive and professional experience for visitors, clients, and employees. With a minimum of 5 years of experience, you will be responsible for managing the front desk, handling incoming calls and correspondence, and assisting with various administrative tasks to contribute to the smooth operations of the office. Your key responsibilities will include greeting and welcoming individuals in a friendly manner, maintaining an organized reception area, scheduling meetings and appointments, and collaborating with the admin department on tasks like inventory management and facility maintenance. Additionally, you will support HR and admin teams in onboarding new employees, handling sensitive information with confidentiality, and ensuring effective communication within the office. To excel in this role, you should possess strong organizational and multitasking abilities, excellent communication skills, and proficiency in office software such as MS Office. Your professionalism, attention to detail, and problem-solving skills will be essential in handling various tasks efficiently and maintaining composure under pressure. Preference will be given to candidates with experience in the real estate sector and a background in both admin and reception-related duties. If you are a self-motivated individual who can work independently as well as part of a team, this opportunity offers a competitive salary range of 15,000 to 20,000 per month and a chance to contribute to the success of a dynamic real estate organization in Mathura.,

Data Management: Accurate and timely data entry into company databases, maintaining organized records (physical and digital), and managing information for various business operations. Record Keeping: Ensuring all records are up-to-date, accurate, and easily accessible, including financial transactions, customer information, and other relevant data. Administrative Tasks: Handling tasks such as filing, document management, correspondence, and preparing reports and presentations. Workflow Coordination: Working with other departments to streamline processes, manage projects, and ensure efficient communication. Support for Other Departments: Providing assistance with research projects, preparing materials, and addressing inquiries from various teams. Compliance: Adhering to company policies and procedures, maintaining confidentiality, and ensuring compliance with relevant regulations. Office Management: Managing office supplies, equipment, and ensuring a tidy and organized workspace.

Dear Candidate, We are looking for Sales Coordinator Loc- Bawana Industry Area Skills- Good Communication, Excellent Organizational and multitasking abilities to manage multiple Priorities, Proficient is MS Office, Analytical mindset with the ability to prepare and interpret sales data and report Exp- 3-4yrs Salary- 20-25k For more information - 7042740656/7042740655

Description External Job Description Job Purpose The position is that of frontline sales personnel who would primarily be responsible for growth and penetration of waterproofing products in project sales segments in defined geography through lead conversions and product trainings to various stake holders like applicators, contractors and thereby achieving overall business objectives Business objectives • Identify, index and review market potential for waterproofing products in Project Sales Geography and Key Accounts • Generate leads through direct project site visits and various stakeholders like Project Sales Officers, Applicators and Dealers • Conduct site inspection based on leads and make proposals including sampling to convert sites • Focus on product mix and ensure product addition in Basic Order Quantity BOQ of the site Technical Assistance • Provide technical assistance pre and post sales at the project sites related to waterproofing products • Undertake on-site sampling for waterproofing products to build customer confidence Market Development • Identify and engage with set of medium to large waterproofing applicators, consultants etc for the purpose of market expansion and upgradation • Build long term relationship with the identified set of stakeholders through regular product training and on-site assistance • Brief about products and systems with Specifiers and Consultants to generate business Training • Identify and train Project Sales Applicators on practical application of waterproofing products at regular intervals • Coordinate with Marketing function to send out collaterals and relevant training material to the Applicators Market Intelligence • Assist Marketing function in conducting product trials and building inferences on APL product strength vis-a-vis products in the market • Identify non-APL business stakeholders and take measures to convert to APL account through product demonstration initiatives • Integrate with Research and Technology function for new product development based on feedback of product trends in the market Key Performance Indicators Value Target for Waterproofing Products in Project Sales • Minimum product level value targets • Stakeholder level value targets • Product training plan compliance Qualifications Essential • BE / B Tech Civil from Tier III/IV Engineering institutes • Other graduation qualifications to be considered only in cases where relevant experience is found suitable • Minimum of 50% marks throughout education without any backlogs • Graduation must be through a full time course Desired Previous Experience Desired • 4 - 8years experience preferable in Civil construction / chemicals company Techno-commercial roles, Waterproofing experience preferred Functional Competencies • Civil Construction knowledge • Product knowledge on construction chemicals and waterproofing products Behavioral Competencies • Planning and result orientation • Negotiation skills • Communication skills- verbal and written Additional Requirements • Role involves visiting project sites which requires extensive travelling • Applicant should be mobile pan India as the said role is transferrable in nature • Proficiency with MS - Office, in particular MS - Excel is mandatory • Age to be less than 26 in case of fresher not more than 30 years

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: L1 Responsibilities (Basic Support): - Act as the first point of contact for SharePoint-related incidents and service requests. - Log and categorize tickets accurately in the ITSM tool (e.g., ServiceNow). - Provide basic troubleshooting (e.g., access issues, navigation problems). - Assist users in creating and managing SharePoint document libraries, lists, and pages. - Grant/revoke permissions as per approved requests. - Escalate unresolved issues to L2 support with appropriate documentation. L2 Responsibilities (Intermediate Support): - Handle escalated tickets from L1, including in-depth SharePoint site and workflow troubleshooting. - Perform routine maintenance, health checks, and backups for SharePoint environments. - Manage site collections, content databases, and quotas. - Create and manage SharePoint groups, permission levels, and inheritance. - Configure and troubleshoot out-of-the-box web parts, lists, libraries, and views. - Assist with migration tasks (e.g., from on-prem to SharePoint Online). - Support Power Automate (Flow), PowerApps, and integrations with Microsoft 365 apps. ________________________________________ Required Skills & Qualifications: For L1: - Understanding of SharePoint interface and basic site functionalities. - Familiarity with Microsoft 365 and Office tools. - Strong communication and problem-solving skills. - Basic knowledge of permission models and document management. For L2: - Working knowledge of SharePoint Online and/or SharePoint 2013/2016/2019. - Experience in user management, permissions, and site administration. - Hands-on experience with troubleshooting SharePoint components. - Exposure to Power Automate/PowerApps, InfoPath, or Nintex forms is a plus. - Ability to document procedures and update knowledge bases. ________________________________________ Preferred Certifications (Good to Have): - Microsoft 365 Certified: Teams Administrator Associate / Collaboration Engineer - ITIL Foundation Certification Required Skills Office 365,Sharepoint 2013,Sharepoint 2016

Requisition Title:Sales Support Executive Description : Job Role • Conduct dip stick analysis as part of quality management process • Timely collection of billing contact details from the client for invoicing • Agreement, NDA and other related documentation coordination with the client and relevant stakeholders, document signing follow up, including legal coordination and templates sharing with the client. • Maintaining the databases, periodic cleanup. • Assist BD teams in updating pipeline in salesforce, performing quality check, and resolving routine operational queries • Assist BD team in empanelment and RFP processes • Resolve invoices and finance related queries along with BD and execution teams • Supporting client outreach assignments Basic Qualification • Graduate/Postgraduate (preferably business/commerce background) with at least 2 years of experience in back-office and sales operations. • Excellent working knowledge of advanced MS Excel, MS Word and MS PowerPoint, MS outlook. • Good communications skills and experience in handling senior stakeholders and external clients • Good to have – Salesforce knowledge and experience Expectations • The individual should be a quick learner, diligent and efficient in timely completion of tasks assigned • The individual should be able to think independently, logically, and critically assess the requirement and ensure troubleshooting and solutions • The individual should be able to multi-task and handle multiple activities at a time • The individual should have attention to detail and should be solution oriented Location : Mumbai, Maharashtra, India Department : GIX Tags : stakeholder-management,Communication-skills Qualification : BCOM, BMS, MBA Years of Experience : 02 to 06 Mandatory Skills : Stakeholder Management Skills To Be Evaluated On : Stakeholder Management

• Design of concrete and steel structures according to American, European and British standards. • Masters in structural engineering is preferred. • Should have excellent communication skills in English. Perks and benefits Career development, Sim card, Gym membership.

Location: Pune, India Shift: PST Shift Job Description We are seeking a skilled Azure Office 365 and System Administrator to join our IT team. The ideal candidate will be responsible for managing our cloud infrastructure and ensuring the smooth operation of our Office 365 environment. This role requires a deep understanding of Microsoft Azure, Office 365, and systems administration practices to support our business operations effectively. Key Responsibilities: 1. Azure Administration: a. Manage and maintain Azure subscriptions and resources, including virtual machines, storage accounts, and networking components. b. Implement Azure governance and security best practices, including identity and access management. c. Monitor Azure services and performance and optimize resource usage to control costs. d. Automate Azure deployments and configurations using ARM templates, PowerShell, or Azure CLI. e. Troubleshoot and resolve issues related to Azure services and infrastructure. 2. Office 365 Management: a. Administer Office 365 tenant, managing user accounts, licenses, and permissions. b. Configure and manage Exchange Online, SharePoint Online, Teams, OneDrive, and other Office 365 services. c. Implement security measures such as Multi-Factor Authentication (MFA) and Data Loss Prevention (DLP). d. Monitor Office 365 services, ensuring high availability and performance. e. Provide training and support to users on Office 365 applications and best practices. 3. System Administration: a. Maintain and support on-premises servers, networks, and infrastructure as needed. b. Implement and manage backup and disaster recovery solutions for both cloud and on-premises environments. c. Ensure compliance with organizational policies and industry standards regarding data security and privacy. d. Perform regular system updates, patches, and upgrades. 4. Collaboration and Support: a. Collaborate with the IT team and other departments to identify and resolve technical issues. b. Provide technical support to end-users, troubleshooting hardware and software problems. c. Document processes, configurations, and troubleshooting steps for future reference. 5. Inventory Management: a. Maintain IT inventory, including hardware, software, and peripherals. b. Manage ordering systems to ensure timely procurement of IT equipment and supplies. c. Track inventory levels and forecast future needs to support business operations. 6. Continuous Improvement: a. Stay updated on the latest Azure and Office 365 features, tools, and best practices. b. Participate in ongoing training and professional development to enhance skills and knowledge. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience (3+ years) as a System Administrator, with a focus on Azure and Office 365 environments. Strong knowledge of Microsoft Azure services (e.g., Azure AD, Azure Monitor) and Office 365 applications (e.g., OneDrive, Yammer). Experience with PowerShell scripting and automation of cloud services. Familiarity with networking concepts, firewalls, and VPNs. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals) are a plus. Excellent problem-solving skills and attention to detail. Strong oral & written communication skills, with the ability to collaborate effectively with diverse teams. Ability to work in a fast-paced environment and adapt to changing priorities.

Job Summary The Senior Scientist Responsible AI & Research Integration is a hybrid role embedded across the Responsible AI Office and the AI Research Lab. This role is focused on advancing the frontiers of Responsible AI and AI safety while ensuring that research outcomes directly inform the companys products platforms and internal practices. This role is approximately 60% focused on research pursuing foundational and applied investigations into agentic safety oversight mechanisms system interoperabi Responsibilities Lead and contribute to applied research efforts in Responsible AI including topics such as model alignment transparency behavioral safety agentic behavior and oversight mechanisms for autonomous or multi-agent systems Collaborate with the AI Research Lab and Responsible AI Office to define meaningful research agendas that support both long-term inquiry and practical application Translate research findings into components evaluation methods or controls that can be incorporated into product features platform architecture or internal governance frameworks Participate in the design and validation of tools that address emerging safety risks and implementation gaps in AI development and deployment Product Strategy & Market Intelligence (25%) Develop product roadmap specifications by translating emerging research and market needs into concrete technical requirements Conduct technical due diligence and evaluation of early-stage startups in the AI safety governance and trust space Assess commercial viability and enterprise adoption potential of safety and governance solutions Monitor competitive landscape and identify market gaps in responsible AI tooling Act as a key connector between research and engineering teams working closely with product leads and framework architects to ensure feasibility and alignment between scientific exploration and development priorities Ecosystem Development & Partnerships (15%) Build and manage collaborative relationships with academic labs research consortia and external fellows identifying opportunities for co-authored research joint development of tools or benchmarks and knowledge exchange Establish and maintain relationships with leading AI safety research groups globally (Stanford HAI UC Berkeley CHAI MIT CSAIL Oxford etc.) Scout and evaluate emerging companies developing solutions for AI oversight interpretability alignment and governance Build relationships with AI safety startups and scale-ups to identify partnership investment or acquisition opportunities Participate in venture capital networks and startup accelerators focused on AI safety technologies External Representation & Thought Leadership Coordinate and contribute to external working groups focused on advancing standards best practices or evaluation methodologies for Responsible AI and safety-aligned systems Represent the company in research summits public forums and academic communities to share work shape dialogue and help position the organization as a trusted leader in the development of responsible high-performing AI systems Contribute to internal education and knowledge dissemination efforts by sharing research findings facilitating workshops and advising teams on complex or emergent risks in AI systems Required Qualifications This role requires a strong background in AI/ML research with a focus on safety Responsible AI Trust agentic research and related technical domains. Candidates should have experience contributing to original research working across interdisciplinary teams engaging external research ecosystems and been involved in product launches. Technical Requirements PhD in Computer Science Artificial Intelligence Cognitive Systems or a related discipline Strong publication record or equivalent contributions in AI safety agent alignment multi-agent systems fairness interpretability or risk-aware AI Proven ability to translate research into production-ready tools software components or product capabilities Hands-on experience conducting applied research and collaborating with engineering or product teams Familiarity with foundational model architectures ML evaluation pipelines and lifecycle governance frameworks Experience with agentic AI systems multi-agent coordination and autonomous system oversight Knowledge of AI governance frameworks regulatory landscapes (EU AI Act emerging US standards) and compliance requirements Understanding of cybersecurity implications for AI systems especially autonomous agents Proven track record of evaluating early-stage AI companies and technologies Experience building strategic partnerships across academia industry and policy organizations Understanding of venture capital and startup ecosystem dynamics in AI safety space Network within the responsible AI research and startup communities Familiarity with enterprise AI risk management and safety infrastructure needs Strategic & Communication Skills Comfort working across academic policy and industry environments and engaging with technical audiences at all levels Ability to synthesize insights from academic research startup innovation and enterprise needs into coherent product strategies Experience creating technical roadmaps that balance cutting-edge research with practical implementation Proven ability to represent organizations in high-stakes technical and policy discussions Skills in scenario planning for rapidly evolving AI governance landscape

About Us Tata Consulting Engineers Limited (TCE) is the largest Indian private sector engineering and project consultancy and an emerging global leader in integrated engineering solutions. With more than 60 years of engineering excellence, TCE has a presence in over 64 countries and over 12000 completed projects, the company operates in 3 core Industry segments -Infrastructure (Water, Environment, Urban Development, Buildings, Manufacturing Facilities, Ports and Harbours, Transportation), Power (Thermal, Hydro, Nuclear, Renewable, Transmission and Distribution) and Resources - Hydrocarbons and Chemicals (Oil, Gas and Refineries, Chemicals, Petrochemicals, Fertilizers, Speciality Chemicals, Pulp and Paper, Cement, Food, Pharmaceuticals and Beverages, Tyre, Glass) as well as Mining and Metallurgy (Mining, Geology, Beneficiation, Steel, Non-ferrous). TCE serves domestic as well as international markets and is known for several first-of-its-kind projects offering Engineering Studies, Design Engineering Services, Project Management Consultancy Services, OPEX and IIOT across all three verticals. A part of Tata Group - India’s most respected group, TCE is a 100 percent subsidiary of Tata Sons Limited Design your Future with us At TCE, you will experience a supportive environment that empowers you to excel, whether you are based in our offices or at a client site. We embrace diversity, equity, and inclusion, fostering a workplace where every individual can thrive by contributing their unique skills and perspectives to deliver exceptional results for our clients. Our comprehensive compensation and benefits packages are designed to meet the diverse needs of our employees and their families, complemented by a robust global well-being program. As a leading global infrastructure firm, we are committed to your growth and success, offering access to cutting-edge technology and impactful projects that offer flexibility and significant professional opportunities. Join us and become part of a global company that values your potential and supports your career development. Purpose & Scope of Position The document controller works closely with the project management team to provide sufficient support the project efficiently and effectively with respect to cost, schedule and both quantity and quality of service. The incumbent enforces all aspects of Document Control functions through established work processes and procedures for paper and electronic document management to meet all objectives. The role requires following electronic workflows through our internal electronic document management system. Experience •A minimum of 5 years’ experience in relevant design/project management discipline•Experience in engineering packages•Knowledge and proficiency in the Document Management.•Knowledge and proficiency in Microsoft Office programs, Adobe Acrobat, Foxit, and File Transfer Protocol. Qualification • Graduate in Business Administration or a technical subject • Graduate in an engineering discipline Key Responsibilities 1. Manage and control project documentation in accordance with project procedures. 2. Ensure identification of documents and compliance with standard templates and format. 3. Perform quality and compliance checks on all documentation received and before issuing. 4. Responsible for the collection, distribution, and storage of controlled documents, including being watchful of documents moving in and through the project to validate correct processing and recording. 5. Ensuring all metadata is supplied and properly registered into the system. 6. Providing Document Control support to project team members in retrieving documents. 7. Register the receipt of documents from contractors. 8. Transmit documents to internal and external parties for review and information. 9. Transmit the comments on documents back to originators. 10. Ensure that all issued project documents are correct in accordance with document control procedures. 11. Maintain document filing and retention system for hard copy and electronic originals of documentation. 12. Keep up to date all incoming and outgoing submittal and correspondence logs. 13. Assist with queries on documentation requirements and submissions. 14. Hand-over of documentation to the Client Document Controller. 15. Close out and archive project at end of shelf life. Competencies Balances Stakeholders Demonstrates Self-Awareness Technical Knowledge Job Knowledge

About Us Tata Consulting Engineers Limited (TCE) is the largest Indian private sector engineering and project consultancy and an emerging global leader in integrated engineering solutions. With more than 60 years of engineering excellence, TCE has a presence in over 64 countries and over 12000 completed projects, the company operates in 3 core Industry segments -Infrastructure (Water, Environment, Urban Development, Buildings, Manufacturing Facilities, Ports and Harbours, Transportation), Power (Thermal, Hydro, Nuclear, Renewable, Transmission and Distribution) and Resources - Hydrocarbons and Chemicals (Oil, Gas and Refineries, Chemicals, Petrochemicals, Fertilizers, Speciality Chemicals, Pulp and Paper, Cement, Food, Pharmaceuticals and Beverages, Tyre, Glass) as well as Mining and Metallurgy (Mining, Geology, Beneficiation, Steel, Non-ferrous). TCE serves domestic as well as international markets and is known for several first-of-its-kind projects offering Engineering Studies, Design Engineering Services, Project Management Consultancy Services, OPEX and IIOT across all three verticals. A part of Tata Group - India’s most respected group, TCE is a 100 percent subsidiary of Tata Sons Limited Design your Future with us At TCE, you will experience a supportive environment that empowers you to excel, whether you are based in our offices or at a client site. We embrace diversity, equity, and inclusion, fostering a workplace where every individual can thrive by contributing their unique skills and perspectives to deliver exceptional results for our clients. Our comprehensive compensation and benefits packages are designed to meet the diverse needs of our employees and their families, complemented by a robust global well-being program. As a leading global infrastructure firm, we are committed to your growth and success, offering access to cutting-edge technology and impactful projects that offer flexibility and significant professional opportunities. Join us and become part of a global company that values your potential and supports your career development. Purpose & Scope of Position The document controller works closely with the project management team to provide sufficient support the project efficiently and effectively with respect to cost, schedule and both quantity and quality of service. The incumbent enforces all aspects of Document Control functions through established work processes and procedures for paper and electronic document management to meet all objectives. The role requires following electronic workflows through our internal electronic document management system. Experience •A minimum of 5 years’ experience in relevant design/project management discipline•Experience in engineering packages•Knowledge and proficiency in the Document Management.•Knowledge and proficiency in Microsoft Office programs, Adobe Acrobat, Foxit, and File Transfer Protocol. Qualification • Graduate in Business Administration or a technical subject • Graduate in an engineering discipline Key Responsibilities 1. Manage and control project documentation in accordance with project procedures. 2. Ensure identification of documents and compliance with standard templates and format. 3. Perform quality and compliance checks on all documentation received and before issuing. 4. Responsible for the collection, distribution, and storage of controlled documents, including being watchful of documents moving in and through the project to validate correct processing and recording. 5. Ensuring all metadata is supplied and properly registered into the system. 6. Providing Document Control support to project team members in retrieving documents. 7. Register the receipt of documents from contractors. 8. Transmit documents to internal and external parties for review and information. 9. Transmit the comments on documents back to originators. 10. Ensure that all issued project documents are correct in accordance with document control procedures. 11. Maintain document filing and retention system for hard copy and electronic originals of documentation. 12. Keep up to date all incoming and outgoing submittal and correspondence logs. 13. Assist with queries on documentation requirements and submissions. 14. Hand-over of documentation to the Client Document Controller. 15. Close out and archive project at end of shelf life. Competencies Job Knowledge Manages Conflict Situational Adaptability Technical Knowledge

Openings for Active Directory and Windows Server Should know installation of Windows Server operating system. Basic knowledge of Cloud Computing. Server admin and Office 365 Troubleshooting of Windows Server OS. Experience with SAN Storage. Experience with Active Directory. Knowledge of DNS & DHCP. Knowledge of Security Products like Antivirus, DLP & Data Backup. Data backup and restoration on daily basis through Veeam client, NetBackup client, creating backup policy and retention level for tape backup. Live migration, cluster creation, SAN Storage and manage LUN storage allocation, access rights on VMware host management on vCenter. Closely monitor the performance of the servers at all times and system backup and security and manage day to day Data Centre. Websense management using proxy server. Antivirus Endpoint Protection installing, update patches and troubleshoot Symantec, Sophos & McAfee endpoint security. SFTP,FTP UDP creation and permission IIS server configuration and web application implementation and Hosting, CR implementation. Good Communication Skills, Has experience in providing support to Sr. Management. Willing to provide remote support Shift: Majorly general shift. However, during any new implementation or any outage.will have to work extra hours or at night time. WhatsApp on 9765778210 or mail on albina.shere@pentagon.co.in

Hi, We have opening for Draftsman cum Designer in our company. Should be from Interior Fit Out with Commercial Project (like Corporate Office) Company : Shreeji Asia ( 20+ Years of Existence) Job Location : Bangalore Airport Terminal 1 Working Days : Mon - Sat Experience : 3+ Years Project : Commercial Projects Only ( From Interior Fit Out) CTC : OPEN Job Overview: We are seeking a talented and detail-oriented Draftsman cum Interior Designer to support commercial interior fit-out projects. The ideal candidate should be skilled in producing high-quality design concepts, technical drawings, and space plans while ensuring compliance with project requirements and industry standards. Key Responsibilities: Prepare design layouts, detailed drawings, and shop drawings for commercial interior projects. Assist in developing interior design concepts, mood boards, and material selections. Coordinate closely with project managers, architects, and site teams for design implementation. Modify and update drawings based on client feedback, site conditions, or consultant inputs. Ensure accuracy in dimensioning, layering, and drafting standards across all plans. Prepare as-built drawings, joinery details, ceiling, electrical, and flooring layouts. Visit project sites to take measurements and conduct site verification as needed. Maintain drawing records, versions, and documentation for approval and execution. Stay updated with design trends, materials, and technologies relevant to commercial interiors. Assist in client presentations with visuals, renders, and layout plans. Requirements: Proficient in AutoCAD Strong understanding of commercial interior detailing, materials, and MEP coordination. Experience with joinery, partitions, furniture layouts, and custom detailing. Excellent eye for design and technical accuracy. Good communication and time management skills.

A US-based alternative asset management (Real Estate Developer and Property Management) company looking for a SharePoint Administrator Role & responsibilities Supports Intranet sites built on SharePoint 2013, 2016, 2019 and Office 365 Monitor/troubleshoot SharePoint software for any glitches or problems Manages system security, system patching, and upgrades Deploys custom-developed and third-party SharePoint solution packages Configures SharePoint services and settings Documents SharePoint configuration and architecture Manages site quotas and file size limits Reviews and monitoring usage reports Manages content databases and creates new ones as required Administers and maintains sites and sub-sites Manages security for sites and sub-sites Manages the site layout structure and content Provides SharePoint support to end-users Install and build a SharePoint 2016, 2019 farm Troubleshoots issues promptly. Oversees activity pertaining to the maintenance of SharePoint. Analyses daily user activity on SharePoint. Maintains records of SharePoint updates, maintenance, and activity. Reports to company management with updates and information about SharePoint use. Provides technical support for SharePoint users. Addresses questions or concerns from business owners or directors regarding the function of the software. Keeps apprised of Microsoft updates to the SharePoint software. Applies updates to the company's edition of SharePoint as necessary. Maintains SharePoint firewalls and security. Preferred candidate profile Demonstrates specific knowledge of the function and makeup of Microsoft SharePoint. Is proficient in the use of Microsoft Office Suite and Windows Servers. Possesses strong problem-solving and analytical skills. Possesses knowledge of best practices for maintaining information security. Able to handle confidential and sensitive company information responsibly. Possesses the ability to think creatively to devise customization and uses for SharePoint. Exhibits knowledge of the software development industry. Communicates clearly and effectively. Works well with a team. Is able to translate technical jargon into layman's terms for explanatory purposes. Demonstrates the ability to work and conduct research independently. Manages time efficiently and multitasks effectively. Able to think and work quickly to remedy system shutdowns or serious software problems.

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL Process in Hyderabad -- Candidates residing in Hyderabad may apply for the same Job Description PROFILE 1- Largest MNC in India - Gachibowli Hyderabad. ( excellent English communication needed skills mandatory ) Profile 1 Graduates with 1 year of international experience Salary Rs 4 LPA 5 Days working/Rotational shifts/Cabs Available. Gachibowli Hyderabad. Profile 2: Graduates with 2 year of international experience Salary Rs 6 LPA 5Days working/Rotational shifts/Cabs Available. Gachibowli Hyderabad. Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches: Stay informed about product updates, patches, and known issues. Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: Tiered Support: Escalate complex issues to higher tiers when necessary. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management: Document interactions, solutions, and follow-up actions in the support system. Customer Feedback: Collect feedback and identify areas for improvement. 4 Collaboration: Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. KEY SKILLS REQUIRED: 1. Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions -------------------------------------------------------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- WA -- RESUME & WRITE LOCATION --- CALL OUR EXPERT HR'S ON THE BELOW NUMBERS Areesha 9628373763 Divya 9821182650 Yagyanshi - 9821182648 Vanshikha 9628373762 HR Siya 7565006262 Thanks & Regards KVC CONSULTANTS ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##