office cum executive service & support

Pay: ₹14,000.00 - ₹20,000.00 per month

Job description:

Office Cum Executive Service & Support

Department: Administration
Location: Kochi & Trivandrum (Trionet Info Solutions)
Job Type: Full-time, Permanent (Open to Freshers)
Compensation: ₹14,000 – ₹20,000 per month (based on skills & experience)
Work Mode: In-person (40% Field Work / 60% Office Work)
Preferred Candidate: Male candidates preferred due to the operational nature of field visits (all eligible candidates are encouraged to apply)

Role Overview

We are seeking a proactive, customer-focused Executive – Service & Support to manage Annual Maintenance Contract (AMC) calling, follow-ups, and service coordination. The role ensures timely reminders, accurate documentation, smooth coordination with the service team, and high customer satisfaction.

Key Responsibilities

• Make outbound and receive inbound calls related to AMC services, renewals, and service scheduling.
• Provide timely reminders and follow-ups with customers for contract renewals, payments, and visit schedules.
• Maintain accurate records of customer interactions, AMC contracts, and service details in the company systems.
• Coordinate with internal service teams/technicians for timely execution of customer requests and on-site visits.
• Handle basic customer complaints and service queries; escalate complex issues to the appropriate stakeholders.
• Prepare daily/weekly dashboards and reports on call outcomes, customer responses, renewals, collections, and contract status.
• Support field acquisition of new AMC orders through scheduled client visits (training provided).
• Ensure adherence to company SOPs, data privacy, and professional standards in all communications.

Candidate Requirements

• Education: Graduate/Diploma in any discipline.
• Experience: 0–2 years; freshers with strong communication skills are welcome.
• Languages: Proficient verbal communication in English & Malayalam (Hindi is an added advantage).
• Technical: Basic knowledge of MS Office (Word, Excel, Outlook).
• Other: Ability to work with minimal supervision, manage time effectively, and meet deadlines.

Preferred Attributes

• Positive attitude with a customer-first approach and problem-solving mindset.
• Strong interpersonal skills and the ability to build rapport with customers.
• Willingness to take initiative and ownership in day-to-day operations.
• Bike/Two-wheeler is mandatory for field visits; valid driving license required.

Work Split & Nature

• 40% Field: Client visits for AMC renewals, collections coordination, basic inspections, and generating new AMC orders (lead generation & conversion).
• 60% Office: Calling, follow-ups, scheduling, documentation, reporting, and coordination.

Training: Comprehensive training will be provided on AMC processes, tools, and field protocols.

Benefits

• Cell phone reimbursement
• Internet reimbursement
• Paid time off (per company policy)
• On-the-job training and career growth opportunities

Job Types: Full-time, Permanent, Fresher

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid time off

Work Location: In person