2 Office 360 Jobs

Job Title: IT Executive Job Summary: The IT Executive is responsible for overseeing and maintaining all technology-related systems within the organization. This includes managing IT infrastructure, ensuring data security, providing technical support, and collaborating with other departments to optimize technology solutions for business processes. The ideal candidate will have a strong foundation in information technology, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical staff. Key Responsibilities: System Administration & Maintenance Oversee daily IT operations, including servers, networks, hardware, and software. Ensure reliable, secure, and efficient IT infrastructure by implementing and maintaining best practices. Monitor system performance and resolve any technical issues promptly. Technical Support Provide timely support to end-users, troubleshooting and resolving IT-related issues. Coordinate with external vendors for hardware/software maintenance and troubleshooting when needed. Document support activities, issue resolutions, and create a knowledge base for recurring issues. Network & Data Security Implement, manage, and regularly update security protocols and policies to protect company data. Monitor network security and take proactive measures to safeguard the companys digital assets. Conduct regular system audits and vulnerability assessments. Project Management & Implementation Assist in planning and implementing new technology solutions in collaboration with the IT Manager. Participate in IT projects by managing timelines, coordinating resources, and ensuring successful execution. Evaluate and recommend new technology solutions that align with business objectives. Data Management & Reporting Ensure accurate data storage, backups, and recovery processes are in place. Generate reports and analytics for business insights and assist in decision-making. Maintain documentation on system configurations, changes, and upgrades. Asset Management & MIS Preparation Maintain and update records of IT assets, including hardware and software inventory. Implement tracking systems to monitor asset utilization and maintenance schedules. Prepare Management Information System (MIS) reports for the IT department, summarizing key performance metrics and ongoing projects. Compliance & Best Practices Ensure compliance with industry regulations, company policies, and IT standards. Stay updated with current technology trends, security threats, and best practices to maintain an advanced and secure IT environment. Train and guide employees on safe and efficient technology usage. Skills & Competencies: Strong understanding of network infrastructure, operating systems (Windows, MacOS, Linux), and cloud technologies. Proficiency in troubleshooting hardware and software issues. Familiarity with cyber security principles and data protection regulations. Excellent communication and interpersonal skills for supporting non-technical users. Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Analytical thinking and problem-solving abilities. Job Title Keywords IT Executive IT Manager IT Support Executive IT Operations Executive Network Administrator System Administrator IT Infrastructure Executive Technical Support Executive Service Desk Executive IT Analyst Technical Skills Network Configuration Server Management Network Security Windows Server Administration Active Directory Office 365 Administration LAN/WAN Management Network Troubleshooting ITIL Framework Remote Desktop Support Software & Tools MS Office Suite CRM Software ERP Systems ITSM Tools (e.g., Service Now, Zen desk) Ticketing Systems VPN Management Cloud Services (AWS, Azure, Google Cloud) Firewall Configuration Key Responsibilities IT Infrastructure Management Technical Support System Maintenance Hardware Troubleshooting Software Installation IT Asset Management Network Monitoring User Access Management Vendor Coordination Incident Management Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: 4+ years in IT support.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Senior Process Manager Role and responsibilities: Ability to execute and manage product large scale data transformation projects Delivering product data categorization, enrichment, PIM re-platforming (non-technical) projects-preferably from e-commerce projects would be plus. Ensure delivery of Client KPIs including day to day service levels, customer experience, quality measures and compliance measures To proactively maintain regular engagement with key client contacts in line with client expectations Execute a well-defined Communication and Engagement model in place to ensure the teams understand the performance of our business Stakeholder management Regular governance calls with onshore (APJ / EMEA / US) clients Building domain expertise within the team Setting and reviewing Quality performance standards Building audit checklists and quality control measures Managing team of people and performance management of team members Idea generation: Creating innovative ways to increase both productivity and quality Setting and reviewing of organizational / productivity objectives in line with the commercial contract Responsible for Business Continuity MIS Reporting Qualifications and Education Requirements: Basic: - BE. In Mechanical/Electrical/Electronics with 8+ years of experience Preferred: - Experience in handling Master Data Management, Product data management/enrichment projects in any of the following industry domains - MRO, Core Electrical & Electronics, Plumbing, HVAC, Power Tools, Consumer Electronics, Office Stationary and PET products. Salary: Best as per the industry standards Location: Mumbai Shifts: EMEA- 5 days working. Essential Skills: Experience in handling PIM taxonomy, product data modelling, product categorization, product content enrichment, digital assets sourcing projects Familiarity with BMECat electronic product catalogues, and industry standard classification systems ETIM, eClass, UNSPSC, etc. Working knowledge of PIM platforms - STEP Stibo, Informatica Product 360, Riversand, IBM WebSphere Commerce (WCS), etc. Excellent communication skills verbal, written, etc. Ability to work independently with minimal supervision as a self-starter Strong skills in reporting and presentation of key business information Experienced in managing mid-size (6-8) multi-site /Multi skilled teams Strong organizational skills Excellent in analytical thinking and problem solving. Interested candidates can mail their resume to vivek.gopal@eclerx.com or can call on 9773307354. Thanks, Vivek Gopal Process Manager-Recruitment