127 Ocs Jobs - Page 5

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network 's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, toassist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP,AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional.

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network 's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations D rive Partner support activities : A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : E xperience working with Customer Service O perations : Experience in Contact Center channels , leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. E xperience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing : Experience in Genesys Cloud/Engage suite. In - depth knowledge and know-how of Customer Service Operations : Cross-industry experience , f unctional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/ Composer / Designer . Proactively identifying customer needs through a technical benefits assessment : C arefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. K nowledge of on-premises , on-cloud, hybrid cloud and cloud economics : This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience : Use Genesys Architect/Composer/ Designer , Genesys Framework Component s ( such as Edge, BYOC, SIP, GAX, GVP, AppFoundry , eServices , GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Y our experi ence counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/ Composer / Designer . Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Global Network : Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, d igital is changing the way organizations engage with their employees, business partners, customers and communities . This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.?For more information visit Accenture Global Network Song | ? At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The Strategy Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build, and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consulting - Global Network s SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations D rive Partner support activities : A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : E xperience working with Customer Service O perations : Experience in Contact Center channels , leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. E xperience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing : Experience in Genesys Cloud/Engage suite. In - depth knowledge and know-how of Customer Service Operations : Cross-industry experience , f unctional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator Architect/ Composer / Designer . Proactively identifying customer needs through a technical benefits assessment : C arefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. K nowledge of on-premises , on-cloud, hybrid cloud and cloud economics : This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration application experience : Use Genesys Architect/Composer/ Designer , Genesys Framework Component s ( such as Edge, BYOC, SIP, GAX, GVP, AppFoundry , eServices , GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Y our experi ence counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/ Composer / Designer . Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy Consulting Global Network : Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, d igital is changing the way organizations engage with their employees, business partners, customers and communities . This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Accenture Global Network Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network 's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, toassist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP,AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional.

Hyderabad, IN, India Temenos BCM Industry 09/05/2025 Project description The WMI Core stream provides Core Banking capabilities across WM International locations, and works towards integration and synergies across WMI locations, driving capability-driven and modular platform strategy for Core Banking. We are seeking talented Developers with exposure to Temenos Transact and/or Temenos Payment Hub, ready to work on agile banking transformation projects. Responsibilities Code, test, and implement changes in Temenos Transact or TPH platforms. Build and integrate APIs, data interfaces, and reporting utilities. Assist in defect analysis, bug fixing, and performance enhancements. Collaborate effectively with QA and BA teams for successful project delivery. Skills Must have 3-6 years of total experience with Temenos Transact or TPH. Hands-on coding in T24, Java, OFS, and REST APIs. Strong understanding of banking products, payment processing, and interfaces. Nice to have Experience in Agile Framework Other Languages EnglishC2 Proficient Seniority Senior

Hyderabad, IN, India Temenos BCM Industry 08/05/2025 Project description The WMI Core stream provides Core Banking capabilities across WM International locations, and works towards integration and synergies across WMI locations, driving capability-driven and modular platform strategy for Core Banking. We are looking for a Senior Developer with in-depth hands-on experience in Temenos Transact or Temenos Payment Hub (TPH) development, capable of leading small modules independently. Responsibilities Develop, customize, and enhance modules within Temenos Transact/TPH. Build APIs, batch programs, and user interfaces per business requirements. Debug, troubleshoot, and optimize application performance. Work closely with Business Analysts and Technical Leads for solution design. Prepare technical documentation, conduct code reviews, and support unit testing. Skills Must have 6-8 years of total experience with at least 4 years in Temenos Transact or TPH. Strong programming skills in T24 frameworks (TAFJ, OFS, APIs). Good exposure to Java, APIs, and message formats (JSON, XML). Solid debugging and performance tuning skills. Experience with Agile project delivery is desirable. Nice to have Experience in Agile Framework Other Languages EnglishC2 Proficient Seniority Senior

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : BlueYonder Order Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Role Overview:We are looking for an experienced Integration Architect to lead the design and execution of integration strategies for Blue Yonder (BY) implementations across cloud-native environments. The ideal candidate will possess strong expertise in integrating supply chain platforms with enterprise cloud systems, data lakes, and Snowflake, along with working knowledge of Generative AI (Gen AI) to enhance automation and intelligence in integration and data workflows.Key Responsibilities:Functional Expertise- Must have skill Blue Yonder (BY) Order Promising modules (formerly JDA)- Knowledge of ATP (Available to Promise), CTP (Capable to Promise), and Order Fulfillment logic- Experience with S&OP, Demand Planning, and Inventory Availability functions- Ability to design and interpret supply-demand match rules, sourcing policies, and allocation strategiesTechnical Acumen- Strong grasp of BY architecture, workflows, and configuration capabilities- Proficiency in tools like BY Platform Manager, BY Studio, and BY Workbench- Understanding of data modeling, integration frameworks (REST, SOAP APIs, flat file interfaces), and middleware platforms- Familiarity with PL/SQL, Java, and batch job orchestration for customizations and enhancementsIntegration & Ecosystem Knowledge- Integration experience with OMS, ERP (e.g., SAP, Oracle), WMS, and TMS- Experience in real-time inventory visibility, order brokering, and global ATP engine- Exposure to microservices architecture and cloud deployments (BY Luminate Platform) Implementation & Support Experience- Proven experience in end-to-end BY Order Promising implementations- Ability to conduct solution design workshops, fit-gap analysis, and UAT management- Experience in post-go-live support, performance tuning, and issue triage/resolutionSoft Skills & Project Leadership- Ability to act as a bridge between business and technical teams- Strong stakeholder communication, requirement gathering, and documentation skills- Excellent problem-solving and troubleshooting capabilities- Agile and Waterfall project methodology familiarityPreferred Certifications- Blue Yonder Functional / Technical Certification in Order Promising or Fulfillment- Supply Chain Certifications like APICS / CSCP (desirable) Additional Information:- The candidate should have minimum 5 years of experience in BlueYonder Demand Planning.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : BlueYonder Order Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Role Overview:We are looking for an experienced Integration Architect to lead the design and execution of integration strategies for Blue Yonder (BY) implementations across cloud-native environments. The ideal candidate will possess strong expertise in integrating supply chain platforms with enterprise cloud systems, data lakes, and Snowflake, along with working knowledge of Generative AI (Gen AI) to enhance automation and intelligence in integration and data workflows.Key Responsibilities:Functional Expertise- Must have skill Blue Yonder (BY) Order Promising modules (formerly JDA)- Knowledge of ATP (Available to Promise), CTP (Capable to Promise), and Order Fulfillment logic- Experience with S&OP, Demand Planning, and Inventory Availability functions- Ability to design and interpret supply-demand match rules, sourcing policies, and allocation strategiesTechnical Acumen- Strong grasp of BY architecture, workflows, and configuration capabilities- Proficiency in tools like BY Platform Manager, BY Studio, and BY Workbench- Understanding of data modeling, integration frameworks (REST, SOAP APIs, flat file interfaces), and middleware platforms- Familiarity with PL/SQL, Java, and batch job orchestration for customizations and enhancementsIntegration & Ecosystem Knowledge- Integration experience with OMS, ERP (e.g., SAP, Oracle), WMS, and TMS- Experience in real-time inventory visibility, order brokering, and global ATP engine- Exposure to microservices architecture and cloud deployments (BY Luminate Platform) Implementation & Support Experience- Proven experience in end-to-end BY Order Promising implementations- Ability to conduct solution design workshops, fit-gap analysis, and UAT management- Experience in post-go-live support, performance tuning, and issue triage/resolutionSoft Skills & Project Leadership- Ability to act as a bridge between business and technical teams- Strong stakeholder communication, requirement gathering, and documentation skills- Excellent problem-solving and troubleshooting capabilities- Agile and Waterfall project methodology familiarityPreferred Certifications- Blue Yonder Functional / Technical Certification in Order Promising or Fulfillment- Supply Chain Certifications like APICS / CSCP (desirable) Additional Information:- The candidate should have minimum 5 years of experience in BlueYonder Demand Planning.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title -Management Consulting Analyst S&C GN Management Level :11 Must have skills: Deep knowledge in Utilities industry with core expertise in Transmission & Distribution Extensive System Exposure:Hands on experience of working with T&D OT systems especially in Alstom/GE eTerra, OSI Monarch, SE EcoStructure, GE PowerON, GE GridOS (minimum 1 OEM exp) Evaluation and analysis of the effectiveness of existing solutions, platforms, and tools against selected business and technology KPIs and strategic goals Experience of maturity assessments and gap analysis for customer impacting processes in the grid operations of Utilities industry Ability to assess Value Potential of a T&D transformation program and ability to architect the value proposal Blend of Utilities Industry and Consulting (and Technology if possible) Exposure to International Utilities clients (including onshore client facing consulting work experience) Exposure to innovation - IoT, Cyber Security, Digital, Analytics, Mobility, Distributed Energy etc. Process Transformation:Involves defining key performance indicators and associated work practices and collecting, managing and reporting monthly/quarterly on regional status. Deep Process Expertise:Transmission & Distribution, Grid Operations, Smart Grids, Analytics, Process Automation, Field Operations, System Planning, Microgrid Planning and Asset Management Extensive System Exposure:Hands on experience of working with T&D systems especially (deep experience with at least 3 of the following systems - SCADA, DMS, OMS, Grid Cyber Security, MDMS, AMR/AMI, DRMS, DERMS, PI and GIS) Sound knowledge of the regulatory intricacies with experience in driving initiatives to meet compliance requirements such as CAPEX plans, grid predictability and grid reliability is preferred Program Management:Involves effectively planning, managing and coordinating multiple projects in a dynamic environment with numerous and complex stakeholder groups and execute on-time and on budget Programme management experience and track record of successful delivery of large, complex programme Good knowledge and experience in Digital & System Integration projects Drawing on extensive knowledge and experience across Digital and System Integration projects be able to provide insightful, deal-relevant points of view and recommendations based on robust analysis Strong writing skills and experience of producing high calibre reports, papers, presentations and thought leadership Active role in the identification of opportunities by farming existing relationships and growing new networks Change Management:Involves coaching and/or training personnel Ability to work independently with minimal supervision and lead global distributed teams Good to have skills: Enterprise Asset Management System Implementations Cyber Security Certifications Utility Operation and Maintenance process knowledge Substation Automation experience Geographical information system CIM model knowledge IT-OT integration Enterprise architecture experience Experience: 3-7 years Educational Qualification: MBA (Tier 1) or equivalent, Relevant accreditation for Utilities industry Job Summary : To bring industry knowledge, process expertise, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value. To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, implement and manage automation systems to meet network expansion and modification To provide advisory services to clients on solution architecture, gap assessment, estimation and budgeting requirements for ADMS OMS/ SCADA/ DMS projects Lead and support large ADMS/ SCADA/ OMS implementation projects in functional capacity, leveraging Utilities domain knowledge and experience in leading solutions. To work on data acquisition from equipment to RTUs, implementation of communication protocols, and accurate mapping of signals on SCADA/ADMS/ SCADA/ OMS in large scale implementation and upgrade projects Work requires travel to client site for project work across geographies Roles & Responsibilities: Functional Expertise:Transmission & Distribution (T&D), Smart Grids, AMI, Grid Operations, Field Operations, System Planning, Asset Management, Enterprise Transformation, Analytics Experience in T&D Systems especially in Alstom/GE eTerra, OSI Monarch, SE EcoStructure, GE PowerON, GE GridOS (minimum 1 OEM exp) Work independently on defining solution for complex projects or contribute to solution of a program Specialized in a technology/domain/functional competency area and prepare a road map for the competency/T&D industry segment in form of competitive service offerings Get involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities. Program management of large, complex business programmes to deliver digitally enabled solutions Drive Business Readiness and Deployment activities for region(s) Identify opportunities by farming existing relationships and growing new networks Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis To harness extensive knowledge combined with an integrated suite of methods, people and assets to deliver sustainable long-term solutions To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team) Professional & Technical Skills: SCADA Certification Siemens/ABB/Honeywell/Schneider etc. (Would be an advantage). EMS/ADMS SCADA hands-on experience e.g. especially in Alstom/GE eTerra, OSI Monarch, SE EcoStructure, GE PowerON, GE GridOS (minimum 1 OEM exp) (Would be an advantage) Experience of Python, R etc. -would be an advantage ICS Security Certification -would be an advantage IBM Maximo Asset Management-would be an advantage Additional Information: Extensive travel depending on geographical span Language requirements:English (Mandatory) French Italian Dutch German (advantageous but not necessary) Qualification Experience: 3-7 years Educational Qualification: MBA (Tier 1) or equivalent, Relevant accreditation for Utilities industry

Job Type:- Contractual No. of positions:- 4 Duration: 6 months Job Description:- Apptad is looking for an EDI Lead/ EDI Analyst/ EDI Supportprofile. It is a full-time/long-term job opportunity with us. 7+ years of hands-on experience in EDI with production support Expert in EDI, IBM Sterling, and Strong communication skills.

Job Type:- Contractual No. of positions:- 4 Duration: 6 months Job Description:- Apptad is looking for an EDI Lead/ EDI Analyst/ EDI Supportprofile. It is a full-time/long-term job opportunity with us. 7+ years of hands-on experience in EDI with production support Expert in EDI, IBM Sterling, and Strong communication skills.

Apptad is looking for an EDI Lead/ EDI Analyst/ EDI Supportprofile. It is a full-time/long-term job opportunity with us. 7+ years of hands-on experience inEDI with production support Expert in EDI, IBM Sterling, and Strong communication skills.

Job Type:- Contractual Duration: 6 months Job Description:- Apptad is looking for an EDI Lead/ EDI Analyst/ EDI Supportprofile. It is a full-time/long-term job opportunity with us. 7+ years of hands-on experience inEDI with production support Expert in EDI, IBM Sterling, and Strong communication skills.

Job Type:- Contractual Duration: 6 months Job Description:- Apptad is looking for an EDI Lead/ EDI Analyst/ EDI Supportprofile. It is a full-time/long-term job opportunity with us. 7+ years of hands-on experience inEDI with production support Expert in EDI, IBM Sterling, and Strong communication skills.

Apptad is looking for an EDI Lead/ EDI Analyst/ EDI Supportprofile. It is a full-time/long-term job opportunity with us. 7+ years of hands-on experience inEDI with production support Expert in EDI, IBM Sterling, and Strong communication skills.

About The Role About The Role - T&D ADMS Job Title -Management Consultant S&C GN Management Level :9 Location:Gurugram/Mumbai Must have skills: Deep knowledge in Utilities industry with core expertise in Transmission & Distribution Extensive System Exposure:Hands on experience of working with T&D ADMS systems like Alstom/GE eTerra, OSI Monarch, SE EcoStructure, GE PowerON, GE GridOS (minimum 1 OEM exp) Evaluation and analysis of the effectiveness of existing solutions, platforms, and tools against selected business and technology KPIs and strategic goals Experience of maturity assessments and gap analysis for customer impacting processes in the grid operations of Utilities industry Ability to assess Value Potential of a T&D transformation program and ability to architect the value proposal Blend of Utilities Industry and Consulting (and Technology if possible) Exposure to International Utilities clients (including onshore client facing consulting work experience) Exposure to innovation - IoT, Cyber Security, Digital, Analytics, Mobility, Distributed Energy etc. Process Transformation:Involves defining key performance indicators and associated work practices and collecting, managing and reporting monthly/quarterly on regional status. Deep Process Expertise:Transmission & Distribution, Grid Operations, Smart Grids, Analytics, Process Automation, Field Operations, System Planning, Microgrid Planning and Asset Management Extensive System Exposure:Hands on experience of working with T&D systems (deep experience with at least 3 of the following systems - SCADA, DMS, OMS, Grid Cyber Security, MDMS, AMR/AMI, DRMS, DERMS, PI and GIS) Sound knowledge of the regulatory intricacies with experience in driving initiatives to meet compliance requirements such as CAPEX plans, grid predictability and grid reliability is preferred Program Management:Involves effectively planning, managing and coordinating multiple projects in a dynamic environment with numerous and complex stakeholder groups and execute on-time and on budget Programme management experience and track record of successful delivery of large, complex programme Good knowledge and experience in Digital & System Integration projects Drawing on extensive knowledge and experience across Digital and System Integration projects be able to provide insightful, deal-relevant points of view and recommendations based on robust analysis Strong writing skills and experience of producing high calibre reports, papers, presentations and thought leadership Active role in the identification of opportunities by farming existing relationships and growing new networks Change Management:Involves coaching and/or training personnel Ability to work independently with minimal supervision and lead global distributed teams Good to have skills: Enterprise Asset Management System Implementations Cyber Security Certifications Utility Operation and Maintenance process knowledge Substation Automation experience Geographical information system CIM model knowledge IT-OT integration Enterprise architecture experience Job Summary : To bring industry knowledge, process expertise, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value. To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, implement and manage automation systems to meet network expansion and modification To provide advisory services to clients on solution architecture, gap assessment, estimation and budgeting requirements for ADMS / OMS/ SCADA/ DMS projects Lead and support large ADMS/ SCADA/ OMS implementation projects in functional capacity, leveraging Utilities domain knowledge and experience in leading solutions. To work on data acquisition from equipment to RTUs, implementation of communication protocols, and accurate mapping of signals on SCADA/ADMS/ SCADA/ OMS in large scale implementation and upgrade projects Work requires travel to client site for project work across geographies Roles & Responsibilities: Functional Expertise:Transmission & Distribution (T&D), Smart Grids, AMI, Grid Operations, Field Operations, System Planning, Asset Management, Enterprise Transformation, Analytics Experience in T&D OT Systems especially in Alstom (now GE) eTerra, OSI Monarch, SE EcoStructure, GE PowerON, GE GridOS (minimum 1 OEM exp) Work independently on defining solution for complex projects or contribute to solution of a program Specialized in a technology/domain/functional competency area and prepare a road map for the competency/T&D industry segment in form of competitive service offerings Get involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities. Program management of large, complex business programs to deliver digitally enabled solutions Drive Business Readiness and Deployment activities for region(s) Identify opportunities by farming existing relationships and growing new networks Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis To harness extensive knowledge combined with an integrated suite of methods, people and assets to deliver sustainable long-term solutions To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team) Professional & Technical Skills: SCADA Certification Siemens/ABB/Honeywell/Schneider etc. (Would be an advantage). EMS/ADMS SCADA hands-on experience e.g. Schneider Electric EcoStruxure, OSI Monarch etc. (Would be an advantage) Experience of Python, R etc. -would be an advantage ICS Security Certification -would be an advantage IBM Maximo Asset Management-would be an advantage Additional Information: Extensive travel depending on geographical span Language requirements:English (Mandatory) French / Italian / Dutch / German (advantageous but not necessary) About Our Company | Accenture Qualification Experience: 7-12 years Educational Qualification: MBA (Tier 1) or equivalent, Relevant accreditation for Utilities industry

About The Role About The Role -CC&B/CCS Analyst Job Title - CC&B/CCS Analyst Management Level :11 Location:Bangalore/ Gurgaon/Hyderabad/Pune/Mumbai Must have skills: Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management, Oracle CCS Job Summary : Minimum Experience of 2 years in either Oracle Utilities Customer Care & Billing (CC&B), Customer to Meter (C2M), Meter Data Management (MDM) or Customer Cloud Service (CCS) with experience in end-to-end implementations. Should be able to engage with client, delivery team and other stakeholders across different geographies and to gather or clarify detailed user stories/requirements. Should possess hands-on CC&B/C2M/CCS/MDM functional expertise on more than one area of either electric, gas or water utility in Billing, Rates Configurations, Payments, Credit & collection, Meter Data acquisition, VEE Groups/Rules, Usage measurement, Aggregation and calculations, etc. Should be able to understand business requirements in detail and design, implement, and provide solution on different business processes with focus on out of the box solution. Candidate should have excellent written and verbal communication skills ability to lead workshops, demos and ability to not only document business process but also should be able to recommend new methods and automation opportunities for efficient business operation. Should have understanding of de-regulated and regulated market environment and related tariff scenarios, meter to cash process, market EDI transaction lifecycle etc. Should understand fundamentals of the Oracle Utilities Application Framework (OUAF) to guide the overall solution development. Knowledge of other utility products built on OUAF platform such as SOM, ODM, NMS, SGG, MWM, WAM, OUCSS, OUBI is a plus. In-depth Knowledge of OUAF, database structure and technical knowledge is a plus. Oracle Utilities Certifications in Oracle Utilities product suite would be an advantage. About Our Company | Accenture Qualification Experience: 2-5 years Educational Qualification: B.Tech/ BE , MBA good to have

About The Role Job Title: Data Architect - Utilities Domain S&C GN Management Level: 09 to 07 Location: Mumbai / Pune / Bangalore / Gurgaon / Hyderabad Must Have Skills: Enterprise Data Architecture, Data Modeling, Utilities Domain Knowledge, Cloud-based Data Platforms (AWS/Azure/GCP) Good to Have Skills: Data Governance (Collibra, Purview, Unity Catalog), Data Product Design, Utilities Analytics (Asset Performance, Risk Modeling), SCADA/OMS/PI Historian Knowledge Job Summary : As a Data Architect in the Utilities domain, you will lead the design and implementation of modern, scalable, and secure enterprise data architectures. You will define data strategies, create architecture blueprints, and guide delivery teams to ensure alignment with business objectives and technical standards. The role requires strong expertise in data modeling, platform architecture, and integration patterns, with the ability to engage both technical and business stakeholders. While the primary focus is data architecture, experience in data governance frameworks or utilities analytics will be considered an added advantage. Roles & Responsibilities: Define target-state data architectures and roadmaps aligned with enterprise and utilities industry best practices. Conduct current-state assessments of data platforms, integration patterns and data management processes. Develop conceptual, logical and physical data models for key domains (customer, billing, asset, metering etc). Establish reference architectures for data ingestion, transformation, storage and consumption in cloud/hybrid environments. Collaborate with engineering teams to ensure designs are implementable, performant and compliant. Partner with business teams to translate requirements into scalable, governed data solutions. Advise on technology selection for data platforms, integration and analytics. Professional & Technical Skills: Must To Have Skills: Strong background in enterprise data architecture and strategy definition. Proven experience in the Utilities sector (electricity, gas, or water). Proficiency in conceptual, logical, and physical data modeling (3NF and dimensional). Experience with cloud-based data platforms (AWS, Azure, or GCP), data lakes, warehouses, and orchestration tools. Understanding of cloud-native architectures, data lakehouses, and hybrid integration patterns. Good To Have Skills: Knowledge of data governance frameworks and tools (Collibra, Purview, Unity Catalog). Experience in data product design and federated ownership models. Familiarity with analytics in the utilities domain (asset performance, risk modeling). Awareness of SCADA, OMS, PI Historian, and other operational systems. Additional Information: The ideal candidate will combine deep Utilities domain knowledge with strong data architecture expertise. This is a client-facing role that blends strategic architecture work with the ability to contribute to delivery in technical projects when required. About Our Company | Accenture Qualification Experience: Minimum 6 years (with at least 3 years in data architecture) Educational Qualification: Bachelors Degree in Engineering/Computer Science or related field Cloud/Data Architecture certifications preferred

Should have knowledge on the JAVA, XML API, xQuery, Shell script, pl/sql apart from OSM functional knowledge. Exp in Oracle Order and Service Management Exp in Design, Implementation and modification of OSM Catridges

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Lead SAP BRIM CI implementations and enhancements Configure CI billing, invoicing, and FICA integration Work with SOM, CC, and FICA teams for end-to-end delivery Run workshops and deliver tailored configurations Support testing, go-live, and post-go-live phases Your Profile 612 years in SAP BRIM, with focus on Convergent Invoicing Strong in billing, invoicing, and FICA integration Skilled in CI config and BRIM process flows Familiar with SOM, CC, and S/4HANA Excellent client and communication skills What you'll love about working with us: Flexible work optionHybrid Competitive salary and benefits package Career growth with SAP and cloud certifications Inclusive and collaborative work environment Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IBM Sterling Commerce Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:- Expected to perform independently and become an SME and should be able to coach Team - Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the documentation of application specifications and user guides. Engage in code reviews to ensure quality and adherence to best practices. Should know how to gather SRE requirement from Tech and non-techaspect from customer. Should be able to work on rotational shifts. Must have experience in Production Application Support of OMS - Must have knowledge in ITIL framework specifically on Alerts,Incident, change management, CAB, Production deployments, Riskand mitigation plan, SLA, SLI -Must have triage and analytical skill and Should be able to handle P1/P2 bridge calls, brief about the P1/P2 to client, proactive in gathering details till RCA. Must know how to work with the Dev team, cross functional teamsacross time zones. -- Must know how retail platforms upstream and downstream integrationswork with various tracks such as dot com, warehouse management,stores etc. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Sterling Commerce. Good To Have Skills: Experience with application integration techniques. Strong understanding of software development life cycle methodologies. Familiarity with database management systems and SQL. Experience in troubleshooting and debugging applications - Must have skills in any of the automation languages like Python, shell,Java to automate periodic OMS related task/SRE task. Hands on experience in Monitoring, Logging, Alerting, Dashboarding,and report generation in any monitoring tools such asSplunk/Dynatrace/kibana. Should have knowledge on building and executing SOP, runbooks,handling any ITSM platforms (JIRA/ServiceNow) Additional Information:- The candidate should have minimum 5 years of experience in IBM Sterling Commerce. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Roles & Responsibilities: Oracle Network Management System (especially Outage management system-OMS) OMS modules - web workspace, web call entry and configuration assistant OMS Backend processes Linux/Unix Commands PL/SQL 5 to 10 years for experience in Utility Distribution management system , outage management system & ADMS. Must have experience in Oracle Network Management System for configurations & customizations Strong functional/Technical knowledge of Electrical or Power systems Industry with good understanding of unbalanced load flow, fault analysis and system optimization algorithms and business processes of the utilities industry Proven customer facing experience within professional service organizations, ability to understand business requirements and prepare functional & technical design document Knowledge of the software development lifecycle; experience in application design and development methodology Experience in integration with SCADA, GIS, CIS and other utility software. Should have analytic skill to identify the issue and ability to find the solution Preferable to have technical capabilities in areas of Java, J2EE, XML, SOA technologies, Oracle XAI etc, and experience with building custom solution.

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : BlueYonder Order Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Role Overview:We are looking for an experienced Integration Architect to lead the design and execution of integration strategies for Blue Yonder (BY) implementations across cloud-native environments. The ideal candidate will possess strong expertise in integrating supply chain platforms with enterprise cloud systems, data lakes, and Snowflake, along with working knowledge of Generative AI (Gen AI) to enhance automation and intelligence in integration and data workflows.Key Responsibilities:Functional Expertise- Must have skill Blue Yonder (BY) Order Promising modules (formerly JDA)- Knowledge of ATP (Available to Promise), CTP (Capable to Promise), and Order Fulfillment logic- Experience with S&OP, Demand Planning, and Inventory Availability functions- Ability to design and interpret supply-demand match rules, sourcing policies, and allocation strategiesTechnical Acumen- Strong grasp of BY architecture, workflows, and configuration capabilities- Proficiency in tools like BY Platform Manager, BY Studio, and BY Workbench- Understanding of data modeling, integration frameworks (REST, SOAP APIs, flat file interfaces), and middleware platforms- Familiarity with PL/SQL, Java, and batch job orchestration for customizations and enhancementsIntegration & Ecosystem Knowledge- Integration experience with OMS, ERP (e.g., SAP, Oracle), WMS, and TMS- Experience in real-time inventory visibility, order brokering, and global ATP engine- Exposure to microservices architecture and cloud deployments (BY Luminate Platform) Implementation & Support Experience- Proven experience in end-to-end BY Order Promising implementations- Ability to conduct solution design workshops, fit-gap analysis, and UAT management- Experience in post-go-live support, performance tuning, and issue triage/resolutionSoft Skills & Project Leadership- Ability to act as a bridge between business and technical teams- Strong stakeholder communication, requirement gathering, and documentation skills- Excellent problem-solving and troubleshooting capabilities- Agile and Waterfall project methodology familiarityPreferred Certifications- Blue Yonder Functional / Technical Certification in Order Promising or Fulfillment- Supply Chain Certifications like APICS / CSCP (desirable) Additional Information:- The candidate should have minimum 5 years of experience in BlueYonder Demand Planning.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education