65 Ocs Jobs - Page 3

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Temenos Transact Good to have skills : Temenos Transact Development Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities: Several Transact environments will be hosted during the implementation for development and testing purposes. Transact will be installed in the IAAS capacity on VMs hosted in Google Cloud. The environment manager is expected to keep the non production transaction environment healthy(up and running ), install fixes/patches received from Temenos, co-ordinate with the bank's IT and technical team for any maintenance activities ( eg. Java upgrade ), Support enabling and transaction of log files from the environment wherever it is required for troubleshooting issues, either by the project team or Temenos support, Start/stop/restart applications/services upon request( eg. TSM, JBoss, Keycloak, Linux VM etc. ), execute COBs if required. Do a health check on the different environments and send an " environment status " email to the stakeholders on a daily morning basis. Plan and release manage software releases for temenos transact, coordinating with development, testing and operations teams. identify and mitigate risks, and resolve issues during the release cycle. Maintain version control and track changes through proper governance Oversee test, UAT, and production environments for releases. Professional & Technical Skills: Must To Have Skills:Proficiency in Temenos Transact, Linux, JBoss, Transact COB, Release management, transact packager Act as the main point of contact for all release related activities and communicate with stakeholders. Document release notes and create deployment guides Monitor Post release performance and resolve any issues Continously improve release processes and adopt best practices, including automation wherever possible. Additional Information: The candidate should have a minimum of 5 years of experience in Temenos Transact This position is based at our Chennai office A 15 years full-time education is required Qualifications 15 years full time education

Mandate Skill Set Knowledge of Policy/PCRF architectures and interworking . Hands on experience on Nokia NPC-Policy will be add on. Strong knowledge of associated Mobile Data Traffic Management technologies and solutions (i.e. Policy Charging Rule Function (PCRF) Policy and Charging Enforcement Function (PCEF), etc.) and Mobile Internet architectures, services, and associated protocols (especially Diameter, HTTP2). Knowledge of cloud architecture (CaaS)CNF/VNF, Kubernetes (container/docker), OpenShift. Installation, Integration, and configuration of telecom core nodes (PCRF) on cloud architecture. In-depth technical knowledge of the 4G, 5G and Mobile Data Voice networks, architectures, services. Experience with 4G and 5G protocol and interfaces (Gx, GY, Sy, N7, N40, N28) - PCRF and OCS products/platforms. Nokia s (PCRF+OCS) solution deployment in Virtualized or Openstack/Cloud environment. Basic Shell Scripting and Linux experience (OS installation, administration and troubleshooting) Designing and developing the topology, writing rule sets for PCRF/OCS solution as per customer requirement. B.E / B.Tech Self-starter initiative and enthusiasm with a positive can do attitude. Excellent cross-functional communication, co-ordination and negotiation skills. Good presentation skills (e.g. addressing a large, predominantly technical audience). Highly proficient written and spoken communication skills. Ability to think outside the box in order to create Mobile Internet/Mobile Broadband Traffic Management Solutions.

The Cloud Pak for Data team is currently looking for a Technical Support Professional to help diagnose, troubleshoot and resolve complex product and configuration issues to ensure our customers success in using our product. Ability to communicate effectively with customers and perform remote debugging via webEx is essential to success in this role. The ideal candidate is a fast learner and self-starter, with a good balance of technical and problem solving skills, combined with a strong desire to help our customers achieve their goals and exceed their project deadlines. Required education Bachelor's Degree Required technical and professional expertise Required Professional and Technical Expertise Bachelors degree or equivalent in Computer Science, Computer Engineering, or related field? Experience working with Linux/Unix systems, Docker and running Dockerized applications Knowledge of Red Hat OpenShift technology? Strong problem solving skills, Communication and customer relationship management Skills? Ability to work in a dynamic fast pasted environment and continuously learnWork an early shift Work an alternative work week (Tuesday - Saturday or Sunday - Thursday) ?Participate in weekend pager duty rotation Preferred technical and professional experience Preferred Professional and Technical Expertise Knowledge of microservices architecture and container orchestration Advanced Linux Skills Storage Skills (NFS,ODF,OCS) Cloud Computing Experience with AWS, Azure or IBM Cloud Database Skills (EDB, DB2, Oracle, MySQL)

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Temenos Transact Good to have skills : Temenos Triple A Plus Minimum 7.5 year(s) of experience is required Educational Qualification : Must have minimum 15 years of full time education Summary :As an Application Lead for Packaged Application Development, you will be responsible for leading the effort to design, build, and configure applications using Temenos Transact. Your typical day will involve acting as the primary point of contact, collaborating with cross-functional teams, and ensuring successful project delivery. Roles & Responsibilities: Lead the design, development, and implementation of applications using Temenos Transact, ensuring adherence to coding standards and best practices. Act as the primary point of contact for the project, collaborating with cross-functional teams to ensure successful project delivery. Provide technical guidance and mentorship to team members, ensuring the development of high-quality code and adherence to project timelines. Conduct code reviews and ensure compliance with established development methodologies and standards. Identify and mitigate project risks, ensuring timely resolution of issues and effective communication with stakeholders. Professional & Technical Skills:Must-have: At least 8 years of hands-on technical experience from working with Temenos T24/Transact (see below the more detailed list of Temenos specific skills) Excellent analysis, troubleshooting and debugging skills for functional and non-functional issues Application development or engineering background including experience in deploying applications Solid knowledge and experience with Oracle stack (Database, WebLogic, Oracle Service Bus) Solid experience in Linux and multi-server environments Hands on experience in scripting tools and programming languages like Java Good communication skills, fluent English Temenos specific skills/competences (candidates should be familiar with most of these if not all):Temenos Technical Frameworks, Temenos Design Studio, Temenos Updates, Temenos Upgrades, OFS, TAFJ Runtime, T24 L3 Coding, T24 Build and Deployment Support, COB, AA, IRIS2 & IRIS-R18 API, Payment Products, MicroservicesNice to have: Experience from logging and monitoring tools like Splunk, AppDynamics, etc. Knowledge on various integration technology like Kafka, MQ, API, etc. Knowledge and experience in Temenos components such as IF, DES, LSM, UXP, UA, TEX and/or TREX Experience with application virtualization and containerization technologies (Docker, Kubernetes, etc.,) Experience from working in Agile team / SAFe Experience from working in multi-country team Additional Information: This position is based at our Bengaluru office. Must have minimum 15 years of full time education. Must have Good Communication skill. Qualification Must have minimum 15 years of full time education

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network 's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, toassist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP,AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional.

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : SAP BRIM Subscription Order Management SOM Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Minimum 15 years of fulltime education Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments, identifying high-level customer requirements, defining business solutions and structures, and developing a business case to achieve the vision. You will play a crucial role in shaping the future of the business. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Lead current state assessments to identify business opportunities. Define high-level customer requirements for business solutions. Develop business structures to realize identified opportunities. Create and present business cases to achieve the envisioned goals. Collaborate with cross-functional teams to implement business strategies. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP BRIM Subscription Order Management SOM. Strong understanding of business architecture principles. Experience in defining business solutions and structures. Ability to analyze and interpret complex business requirements. Knowledge of industry best practices in business architecture. Additional Information: The candidate should have a minimum of 2 years of experience in SAP BRIM Subscription Order Management SOM. This position is based at our Hyderabad office. A minimum of 15 years of full-time education is required. Qualifications Minimum 15 years of fulltime education

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network 's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations D rive Partner support activities : A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : E xperience working with Customer Service O perations : Experience in Contact Center channels , leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. E xperience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing : Experience in Genesys Cloud/Engage suite. In - depth knowledge and know-how of Customer Service Operations : Cross-industry experience , f unctional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/ Composer / Designer . Proactively identifying customer needs through a technical benefits assessment : C arefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. K nowledge of on-premises , on-cloud, hybrid cloud and cloud economics : This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience : Use Genesys Architect/Composer/ Designer , Genesys Framework Component s ( such as Edge, BYOC, SIP, GAX, GVP, AppFoundry , eServices , GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Y our experi ence counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/ Composer / Designer . Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Global Network : Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, d igital is changing the way organizations engage with their employees, business partners, customers and communities . This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.?For more information visit Accenture Global Network Song | ? At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network 's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, toassist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP,AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional.

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network 's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, toassist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP,AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional.

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : SAP BRIM Subscription Order Management SOM Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : Software Engineer, Post graduation in finance Summary :As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You will also assist in quality management reviews and ensure all business and design requirements are met. Additionally, you will educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities: Design and develop business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Collaborate with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews and ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Provide guidance and support to project teams on business process design and implementation. Professional & Technical Skills: Must To Have Skills:Strong experience in SAP BRIM Subscription Order Management (SOM). Good To Have Skills:Experience in business process design and implementation. Experience in quality management reviews. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 12 years of experience in SAP BRIM Subscription Order Management (SOM). The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. This position is based at our Kolkata office. Qualifications Software Engineer, Post graduation in finance

About The Role : We seek an experienced Business Systems Analyst to join our Supply Chain IT team. The primary focus of this position is to enable, transform, and deliver Supply Planning data solutions for Intel's key business groups. In this position, you will collaborate with stakeholders from various business domains, including the business operations team, Master data, Supply Planning, Finance, and other IT teams. The ideal candidate should possess a combination of business process knowledge, data and analytics skills, and acumen to enable process transformation by leveraging technology.Responsibilities include but are not limited to: - Collaborate with stakeholders to establish, prioritize, implement, maintain, improve, and discontinue process capabilities.- Develop detailed functional specifications and work closely with business stakeholders and the Blue Yonder team.- Design new data pipelines and maintain existing ones between SAP, the data warehouse, the Planning Data Hub, and the Blue Yonder landscape.- Identify business requirements and system specifications that meet user data needs, map them to system capabilities, and recommend technical solutions.- Partner with SAP Master Data, Order to Cash (O2C), Procure to Pay (P2P), and Supply Planning teams to understand data needs and capture them as requirements for implementing pipelines in Snowflake.- Participate in all phases of product testing, from unit testing to user acceptance testing on the IT front.- Ensure alignment of transformation efforts with relevant enterprise-level initiatives.- Maintain and build stakeholder relationships while effectively communicating across teams.- Estimate effort and schedules for major projects, driving the team to meet timelines while ensuring quality. Qualifications Minimum Qualifications: Bachelor's and/or master's degree and 9+ years of experience in: Supply Planning - SOP and SOE processes. Inventory Management or Production Planning Business Processes. Designing and implementing data solutions for enterprise planning software solutions such as Blue Yonder ESP, IBP, or equivalent. A background in semiconductor manufacturing and high-level SQL knowledge. Preferred Qualifications: Designing data solutions on Snowflake, Azure Databricks, or similar environments. Knowledge in Order to Cash and Procure or Pay E2E processes. Inside this Business Group Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network 's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations D rive Partner support activities : A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : E xperience working with Customer Service O perations : Experience in Contact Center channels , leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. E xperience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing : Experience in Genesys Cloud/Engage suite. In - depth knowledge and know-how of Customer Service Operations : Cross-industry experience , f unctional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/ Composer / Designer . Proactively identifying customer needs through a technical benefits assessment : C arefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. K nowledge of on-premises , on-cloud, hybrid cloud and cloud economics : This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience : Use Genesys Architect/Composer/ Designer , Genesys Framework Component s ( such as Edge, BYOC, SIP, GAX, GVP, AppFoundry , eServices , GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Y our experi ence counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/ Composer / Designer . Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc.

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting- Global Networks SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc.

Manage accreditation activities. Oversee certification operations. Handle unannounced, semi-announced, and additional audits. Support the Coordinator for reviewing and accepting applications. Maintain auditor qualifications and plan related activities for all schemes. Provide technical support to the team. Address technical queries from clients. Compile scheme updates for clients. Act as the product owner of IT tools for operation management. Verify and submit all scheme data internally and externally (scheme owner and accreditation body). Ensure readiness and updates for dTrackit, eTrackit, GTB, and the BCI portal. Investigate complaints. Conduct technical reviews of audit reports and documentation. Make certification decisions. Conduct calibration, harmonization, and technical training sessions. Manage accreditation activities. Oversee certification operations. Handle unannounced, semi-announced, and additional audits. Support the Coordinator for reviewing and accepting applications. Maintain auditor qualifications and plan related activities for all schemes. Provide technical support to the team. Address technical queries from clients. Compile scheme updates for clients. Act as the product owner of IT tools for operation management. Verify and submit all scheme data internally and externally (scheme owner and accreditation body). Ensure readiness and updates for dTrackit, eTrackit, GTB, and the BCI portal. Investigate complaints. Conduct technical reviews of audit reports and documentation. Make certification decisions. Conduct calibration, harmonization, and technical training sessions.

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : IBM Sterling Commerce Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work. Your typical day will involve analyzing requirements, designing software solutions, writing code, and conducting testing to ensure the quality of the application. You will collaborate with team members, participate in discussions, and contribute to providing solutions to work-related problems. This role requires a strong technical background and the ability to work independently while actively contributing to team efforts. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with team members to analyze requirements and design software solutions. Write high-quality code to implement application components. Conduct thorough testing to ensure the quality and functionality of the software. Perform maintenance, enhancements, and development work on existing applications. Stay updated with the latest technologies and industry trends to continuously improve skills and knowledge. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM Sterling Commerce. Strong understanding of software development principles and practices. Experience with Java programming language and related frameworks. Knowledge of database systems and SQL. Familiarity with web technologies such as HTML, CSS, and JavaScript. Additional Information: The candidate should have a minimum of 3 years of experience in IBM Sterling Commerce. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualification 15 years full time education