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Customer Service Representative (Technical Support) Ardem Data Services

3.0 - 5.0 years

3 - 4 Lacs

lucknow

Remote

Overview: ARDEM is seeking a Customer Service Representative with strong technical understanding to support customer inquiries, process orders, and manage service tickets through Zendesk. Key Responsibilities: Handle customer queries through Zendesk and provide timely, accurate responses. Review engineering drawings, layouts, and specifications to process customer orders and submittals. Enter and maintain order details in the system with high accuracy. Prepare and share reports, documentation, and customer updates. Work with internal teams to resolve issues and ensure customer satisfaction. Retrieve technical and product-related information as needed to support customer requests. Manage mult...

Posted 1 hour ago

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