Associate Director - Contact Centre Transformation-Mumbai/Pune Golden Opportunities

15.0 - 19.0 years

0 Lacs

hyderabad, telangana

On-site

As an Associate Director - Contact Center Transformation in Mumbai/Pune, your role will involve managing multiple accounts across various domains such as CRM, Tech, aviation, Retail, and travel, with a focus on voice services predominantly, complemented by non-voice services. You should have a minimum of 15+ years of experience and expertise in Digital Transformation, Contact Centre Transformation, and CX Transformation for international and mix of domestic & international processes. Key Responsibilities: - Possess expertise in Lean methodologies, Process re-engineering, and deployment of AI solutions. - Proficiency in deploying solutions like Voice Bot, Chat Bots, Conversational bots, etc. ...

Posted 2 months ago

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Associate Director - Contact Centre Transformation-Mumbai/Pune - GO/JC/589/2025 Golden Opportunities

15.0 - 19.0 years

0 Lacs

hyderabad, telangana

On-site

The ideal candidate for the position of Associate Director - Contact Center Transformation in Mumbai/Pune should have a minimum of 15+ years of experience. They should possess expertise in Digital Transformation, Contact Centre Transformation, and CX Transformation for both international and mix of domestic & international processes. The role involves managing multiple accounts across various domains such as CRM, Tech, aviation, Retail, and travel, focusing on voice services predominantly, complemented by non-voice services. A successful candidate must have a strong background in Lean methodologies, Process re-engineering, and the deployment of AI solutions. Proficiency in deploying solution...

Posted 4 months ago

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