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Network Specialist Accelerated IT Services

1.0 - 5.0 years

0 Lacs

punjab

On-site

As a Network Specialist, you will be responsible for providing 2nd and 3rd level support to offices on Long Island, catering to approximately 400 users. Your duties will involve offering professional and courteous assistance on Citrix and Windows devices. Utilizing HEAT, you will monitor work queues, update and close tickets for the user base. It is essential to accurately document user requests, diagnostic steps taken during troubleshooting, and aid in issue resolution. Moreover, you will be required to employ remote control tools to support users when necessary and develop a foundational understanding of the core products endorsed by NYS HCR. Your scope will encompass providing mobile devi...

Posted 3 months ago

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