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2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a member of the Support organization, your main focus will be to provide post-sales support and solutions to Oracle customers, acting as a strong advocate for their needs. This role specifically involves supporting CEMLI retrofit tasks for EBS 12.2.x upgrade/migration activities. You will be working with customers across different time zones, requiring flexibility to work in shifts, including night shifts. Your responsibilities will include independently working on CEMLI objects - designing, developing, and testing them. You should possess technical expertise in development and have experience with EBS Financial Modules. The job will also entail investigating, analyzing, designing, and developing solutions for enhancements/developments related to CEMLIs. Identifying the impact of patches and determining the necessary steps to minimize disruption to business operations will be part of your role. Regularly reporting progress, status, risks, and issues related to development is crucial. Managing the complete development pipeline, including overseeing scope, time, cost, and delivery of all CEMLIs, will be expected. Additionally, leading the support team in Incident and Problem Management and providing innovative solutions within a short timeframe are essential aspects of the position. Understanding customer requirements and user stories to implement practical solutions is also a key responsibility. It is important to have hands-on knowledge and expertise in Oracle EBS R12 (Finance) and Fusion/SaaS modules. Good understanding of business processes, application setups, and their interdependencies is necessary. Your personal attributes should include being self-driven, result-oriented, possessing strong problem-solving skills, effective communication (verbal and written), and a focus on building relationships both internally and externally. Other valuable attributes include a strong willingness to learn and share knowledge, influencing/negotiating abilities, being a good teammate, customer-focused, confident, and decisive. Essential skills for this role include experience in understanding customer requirements, knowledge of business processes and application setups, customer-facing capabilities, lateral thinking, time management, strong technical expertise on EBS/integrations architecture, and ideally knowledge of performance tuning. Working knowledge with OMCS/SaaS teams would be advantageous. Possessing certifications such as OCI Certified, ITIL Foundation Certification in IT Service Management, or Six Sigma is a plus. Qualifications for this role include demonstrated ability in Oracle products (Technical/Functional) and a minimum of 2 years of leadership experience in customer-facing roles. Technical skills required include proficiency in Oracle Database, SQL, PL/SQL, Java, Unix, Forms, Reports, XML/BI Publisher, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML/HTML, and experience in Development/Support of CEMLIs/Implementation. This role may require working in shifts, including night shifts, and will be based in Bangalore/Hyderabad. As a Senior Support Analyst, you will serve as the technical interface to customers and internal Oracle Teams, resolving problems, recommending maintenance, and providing guidance on Oracle products. Your role will involve independently researching and developing solutions to customer issues, demonstrating independent judgment and expertise in multiple platforms. Diversity and Inclusion: Oracle is committed to nurturing an inclusive culture that values diverse insights and perspectives, encouraging thought leadership and innovation. Employee benefits at Oracle are competitive and designed on the principles of parity, consistency, and affordability. The package includes elements such as Medical, Life Insurance, access to Retirement Planning, and more. Oracle encourages employees to give back to their communities and fosters an environment where all individuals can do their best work. About Us: Oracle, a world leader in cloud solutions, operates with integrity and innovation, partnering with industry leaders across various sectors. With a commitment to inclusivity and diversity, Oracle offers global opportunities with a focus on work-life balance, competitive benefits, and support for employees. Individuals with disabilities are provided reasonable accommodation throughout the employment process to ensure they can perform crucial job functions effectively.,

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11.0 - 15.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Technical Account Manager (TAM) at Oracle Customer Success Services (CSS), you will play a crucial role in enabling organizations to maximize their Oracle investments and transition into the cloud seamlessly. Your responsibilities will involve guiding customers through the entire implementation lifecycle, ensuring their success and optimal utilization of Oracle products and services. You will be a key advocate for customers, building strong relationships and providing expert advice to align solutions with their needs. Ideal candidates for this role should possess strong technical skills in Oracle Database and at least one Oracle Application such as Fusion Applications, EBS, PSFT, or JDE. Additionally, knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure are essential. You should have a deep understanding of technical architecture, operating systems, and networks, along with excellent customer-facing abilities. The ability to handle high-stress situations, multitask effectively, and adapt to changing priorities in a dynamic business environment is crucial. A collaborative team player with a willingness to learn new technologies and excellent problem-solving skills will thrive in this role. To qualify for this position, you should have a minimum of 11 years of experience in Oracle products, including technical/functional expertise and project/program management experience. Demonstrated success in delivering large-scale global application or infrastructure/database projects is required. A strong commitment to customer satisfaction and the ability to build long-term relationships with key stakeholders are fundamental aspects of the role. As part of the Oracle CSS team, you will be based in either Bangalore, Hyderabad, or Delhi. Your role will involve working closely with Sales, Customer Service Managers, and customers to identify and deliver appropriate solutions. You will lead and mentor others, ensuring successful customer engagements and managing complex projects effectively. Project management certification such as ITIL, PMP, or Prince2 is desirable, along with expertise in industry or specific products. Oracle values diversity and inclusion, creating a culture that celebrates unique perspectives and insights. Employee benefits at Oracle are designed to promote parity, consistency, and affordability, including medical, life insurance, and retirement planning options. The company encourages employees to give back to their communities and fosters an environment where all individuals can excel and contribute their best work. In this role as a Technical Account Manager at Oracle CSS, you will have the opportunity to work on cutting-edge cloud solutions and contribute to the success of top companies across various industries. Oracle believes in empowering its workforce and providing global opportunities for career growth and work-life balance. If you have a passion for innovation and a commitment to inclusivity, Oracle offers a dynamic and rewarding environment to thrive in. ,

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11.0 - 15.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Technical Account Manager (TAM) at Oracle Customer Success Services (CSS), you will be part of a team that enables organizations to optimize their Oracle investments and transition into the cloud with increased value, choice, and confidence. Oracle CSS provides end-to-end managed cloud services for a wide range of business applications, middleware, database, and hardware technologies, offering industry-leading expertise and customer satisfaction. We are looking for an experienced TAM with a strong background in service delivery and operations related to Oracle products. The ideal candidate should possess good technical skills in Oracle Database and at least one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE. Knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure are also desired. Additionally, candidates should have a solid understanding of technical architecture, operating systems, and networks, coupled with excellent customer-facing skills. Your responsibilities as a TAM will include providing customers with guidance and support throughout the implementation life cycle to ensure optimal use of Oracle products and services. You will work towards maximizing customer satisfaction, referenceability, and revenue streams, acting as a trusted advisor to stakeholders. Building strong long-term relationships with key customer contacts, understanding their industry and technical environment, and translating it into Oracle solutions will be crucial aspects of your role. Collaboration with Sales, Customer Service Managers, and customers to identify needs and propose solutions, as well as coordinating the delivery of Support Services, will be part of your daily tasks. You will engage in account planning, account reviews, and project management activities, ensuring successful customer engagements and risk mitigation. Furthermore, you will be responsible for identifying new opportunities, contract renewals, and executing project management principles. The ideal candidate should have over 11 years of experience in Oracle products, including technical/functional expertise, project/program management experience, and a proven track record in delivering large-scale global application or infrastructure/database projects. Strong commitment to customer satisfaction is essential for this role. If you are a team player with excellent problem-solving, communication, and organizational skills, and possess relevant certifications such as OCI Certified, ITIL Foundation Certification in IT Service Management, or PMP, we encourage you to apply. This position is based in Bangalore, Hyderabad, or Delhi. At Oracle, we value diversity and inclusion as fundamental elements of our culture. Our commitment to creating an inclusive workforce that celebrates diverse insights and perspectives allows us to thrive in an ever-evolving industry. We believe in providing equal opportunities for all individuals, including those with disabilities, and offer reasonable accommodations throughout the recruitment process and in the workplace to ensure everyone can perform at their best. Join us at Oracle, where innovation begins with diversity and inclusion, and every voice is heard and valued to inspire groundbreaking achievements.,

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15.0 - 19.0 years

0 Lacs

karnataka

On-site

The ideal candidate for this position should possess the following attributes: - Good technical skills in Oracle Database with experience in Oracle Applications like Fusion Applications, EBS, PSFT, etc. - Knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure. - Understanding of Artificial Intelligence and its applications. - Familiarity with technical architecture, operating systems, and networks. - Strong customer-facing skills. - Ability to multitask and maintain composure in high-stress situations. - Strong problem-solving skills and willingness to learn new technologies. - Detail-oriented, organized, and excellent communication skills. - University degree with postgraduate technical or management qualifications. - OCI Certified / ITIL Foundation Certification in IT Service Management / PMP / Azure Cloud Certification. The candidate should have a minimum of 15 years of experience in Oracle products, including Technical/Functional and Project/Program Management. The role will be based in Bangalore/Hyderabad. Responsibilities include: - Providing direction and mentoring to team members. - Demonstrating authority and understanding of customer's business strategies. - Managing Oracle Support relationship with designated large accounts. - Establishing professional relationships with key customer contacts. - Leading complex Account Planning and Account Reviews. - Executing Project and Contract Management. - Contributing to regional and global strategy execution. - Ensuring diversity and inclusion in the workforce. Oracle offers a competitive suite of Employee Benefits, including Medical, Life Insurance, Retirement Planning, and more. The company is committed to fostering a diverse and inclusive culture that values different perspectives and insights. Career Level: IC4 Responsibilities: - Governance - Account Management - Escalation Management - Business Value Generation - Lead Generation About Us: Oracle is a world leader in cloud solutions, using innovative technology to address current challenges. The company values inclusivity and empowers employees to contribute to innovation. Oracle provides global opportunities with a focus on work-life balance and competitive benefits. Employee engagement in volunteer programs is encouraged. Oracle is committed to including individuals with disabilities in all stages of the employment process. Accessibility assistance or accommodation requests can be made by emailing accommodation-request_mb@oracle.com or calling +1 888 404 2494 in the United States.,

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