Real Time Analyst Workforce Management (WFM) | BPO/KPO| Mumbai & Pune Gryphon Hytech Services

3.0 - 5.0 years

5 - 7 Lacs

Mumbai, Pune

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Job Title: Real-Time Analyst (RTA) Location: Mumbai / Pune Department : Workforce Management (WFM) Shift Timings : Rotational / US Shift (as per business requirement) Experience : 3-5 years ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: *9152808909* Please note: *No calls* will be entertained. ******************************************************************************************* Role Summary: The Real-Time Analyst (RTA) plays a critical role in the Workforce Management team by ensuring service le...

Posted 4 months ago

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Team Leader-Operations KBL Services Ltd. (A Wholly Owned Subsidiary of Karnataka Bank Limited)

2.0 - 5.0 years

4 - 4 Lacs

Bengaluru

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TL for Outbound Voice ProcessMonitor team performance and ensure SLA are met. Monitoring daily operations and KPIs for the teamManaging escalations and resolving complex issuesConducting training sessions for new hiresProblem-solving capabilities Required Candidate profile Ensuring effective communication within the teamReporting progress to higher managementStrong communication skills and interpersonal skillsAdherence to company policies and client requirements

Posted 4 months ago

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Sr Planning Analyst//Capacity Planning//International BPO Hiresquad

4.0 - 8.0 years

5 - 8 Lacs

Bengaluru

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Leading BPO in BANGALORE Hiring for Sr Planning Analyst//Capacity Planning Experience 4+ Years in WFM CTC UPTO 8LPA based on Last CTC Shifts 24*7 Looking for Candidates with Lesser notice or immediate Joiners Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and o...

Posted 5 months ago

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Openings For Team Lead_International Voice_Chennai Hexaware Technologies

4.0 - 9.0 years

4 - 5 Lacs

Chennai

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Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Interested candidates can reach out to Sobanv@hexaware.com, 8056741915 Pavatharanip1@hexaware.com / 7305044617 Regards, TAG

Posted 5 months ago

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Workforce Management Analyst | MIS | RTA Ghrs Training

2.0 - 6.0 years

4 - 6 Lacs

pune

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Posted Date not available

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