3 Observability Platform Jobs

Riverbed, the leader in AI observability, helps organizations optimize their users" experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with their thousands of market-leading customers globally including 95% of the FORTUNE 100 they are empowering next-generation digital experiences. Riverbed is looking for a Support Operations Analyst, a role/function critical to ensuring efficient scaling, delivering exceptional customer experiences, and meeting global performance goals. This role will collaborate with the Core IT Operations and provide the support leadership team with real-time analytics. You will be responsible for complete support team analysis, capacity planning, scheduling, and real-time SLA adherence. You will own the strategic support analysis rhythms that keep the support business on track, including reports/dashboards, headcount alignment, and cross-functional transformation initiatives. **What You Will Do** - Build and maintain dashboards and data infrastructure for driving insights and decision-making. - Analyze Global Support Business Operations, including Core Ops, Data & BI, and Workforce Management. - Own operating rhythms, including KPI analysis/reviews. - Ensure operational excellence through performance tracking, customer experience improvements, and efficiency initiatives. - Work with IT to ensure that Support Systems, Tools, Reports, and Dashboards are current. - Own and operate the call center tool/app. - Lead strategic initiatives that enhance customer experience, improve productivity, reduce costs, and drive business transformation. **What Makes You An Ideal Candidate** - 4+ years of experience in business operations, strategy, and analytics within post-Sales organizations, including Support, Customer Experience, or Success. - 5+ years of experience in business operations and analytics. - Experience with data and analytics to generate actionable insights and support strategic decision-making. - Deep understanding of workforce planning, including forecasting and capacity modeling. - Strong communication skills and ability to drive cross-functional alignment. - Familiarity with Support tech stacks such as CRM, ticketing, Salesforce, and platforms. - Hands-on experience with BI tools like PowerBI and Tableau. **What We Offer** Riverbed provides employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives. In addition, global employee wellness programs are crafted to support the physical, emotional, and financial well-being of employees. Benefits & Perks vary by Country. **About Riverbed** With a 20-year history of innovation, Riverbed is agile, yet proven, and is disrupting the market with differentiated solutions that enable customers to deliver secure, seamless digital experiences and accelerate enterprise performance. Riverbed is a customer-first company with a shared commitment to creating a global impact. The company values excellence, trust, and respect among its employees. Transparency and open communication are encouraged throughout the company, fostering an inclusive, fair, and enjoyable workplace globally. Riverbed is committed to its people, partners, and customers, supporting the communities where they work and live. It's the Power of WE that binds the company together. Check Us Out On: - www.riverbed.com - @LifeAtRiverbed,

As a Principal Site Reliability Engineer, you will be responsible for leading all infrastructure aspects of a new cloud-native, microservice-based security platform. This platform is fully multi-tenant, operates on Kubernetes, and utilizes the latest cloud-native CNCF technologies such as Istio, Envoy, NATS, Fluent, Jaeger, and Prometheus. Your role will involve technically leading an SRE team to ensure high-quality SLA for a global solution running in multiple regions. Your responsibilities will include building tools and frameworks to enhance developer efficiency on the platform and abstracting infrastructure complexities. Automation and utilities will be developed to streamline service operation and monitoring. The platform handles large amounts of machine-generated data daily and is designed to manage terabytes of data from numerous customers. You will actively participate in platform design discussions with development teams, providing infrastructure insights and managing technology and business tradeoffs. Collaboration with global engineering teams will be crucial as you contribute to shaping the future of Cybersecurity. At GlobalLogic, we prioritize a culture of caring, where people come first. You will experience an inclusive environment promoting acceptance, belonging, and meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Continuous learning and development are essential at GlobalLogic. You will have access to numerous opportunities to expand your skills, advance your career, and grow personally and professionally. Our commitment to your growth includes programs, training curricula, and hands-on experiences. GlobalLogic is recognized for engineering impactful solutions worldwide. Joining our team means working on projects that make a difference, stimulating your curiosity and problem-solving skills. You will engage in cutting-edge solutions that shape the world today. We value balance and flexibility, offering various career paths, roles, and work arrangements to help you achieve a harmonious work-life balance. At GlobalLogic, integrity is key, and we uphold a high-trust environment focused on ethics and reliability. You can trust us to provide a safe, honest, and ethical workplace dedicated to both employees and clients. GlobalLogic, a Hitachi Group Company, is a leading digital engineering partner to top global companies. With a history of digital innovation since 2000, we collaborate with clients to create innovative digital products and experiences, driving business transformation and industry redefinition through intelligent solutions.,

As a Backend Developer, you will be responsible for building, testing, and deploying software using standard CI/CD pipelines. Your role will involve building microservices to process data, interact with databases, expose data to other applications, and more. You will work with architectural patterns such as event-based data streaming, request-response web services, and file transport jobs based on specific context requirements. Ensuring the creation of relevant logs, sharing them with the central logging platform, and setting up necessary alerts will be part of your responsibilities. Testing software for functionality, quality, fault-tolerance, performance, and scalability will be crucial. You will integrate security features like federated authentication, role-based access control, and similar mechanisms into the solution. Collaborating within a guild for backend developers to share knowledge, technical patterns, and best practices across product teams will be encouraged. The tech stack includes Spring Boot, Spring Boot JPA, Spring Boot actuator, PostgreSQL, Kafka, Keycloak, Observability platform, Maven, log4j2, Kafka Streams, JUnit, Kubernetes, and Azure. To excel in this role, you should be service-minded, customer-driven, and possess effective communication skills in English. Strong organizational, interpersonal, time management, and communication abilities are essential. Working well in a team environment to meet strict deadlines and comply with criteria defined by various teams is necessary. You should also thrive under pressure and be proficient in multitasking.,