Senior Analyst - Cummins CARE Operations Cummins India

1.0 - 3.0 years

0 Lacs

pune, maharashtra, india

On-site

Description Job Summary Provides expanded customer support to end-users, distributors, and dealers through various communication channels under minimal supervision. Delivers Level 1 diagnostic assistance for engine and PowerGen products, documents customer interactions, and escalates complex cases while ensuring a high-quality customer experience. Key Responsibilities Technical Support & Troubleshooting Respond to customer queries via phone, email, or chat regarding engine and PowerGen diagnostics and performance issues . Perform Level 1 troubleshooting using Cummins diagnostic service manuals, search portals, and established protocols. Accurately capture and document customer issues, identi...

Posted 6 days ago

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Analyst - Cummins CARE Operations Cummins India

0.0 years

0 Lacs

pune, maharashtra, india

On-site

Description Job Summary This position provides routine technical and customer support to end-users, distributors, and dealers via phone, email, and chat. The role involves Level 1 troubleshooting for Cummins engines and PowerGen systems, accurate documentation of customer issues, and escalation of complex cases under limited supervision. Key Responsibilities Respond promptly to customer queries through phone, email, and chat regarding engine and PowerGen diagnostics. Perform Level 1 troubleshooting using Cummins diagnostic manuals and search portals. Document customer inquiries and resolutions in Cummins systems accurately. Escalate non-routine or complex issues to Level 2/3 teams with detai...

Posted 1 week ago

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