O9 Application Support Engineer

Hi All, We have openings for O9 Application Support Engineer, for Bangalore Location 30days Joiners.

Role & responsibilities

EXP: 1-3Years

Location:Bnagalore

Mode: hybrid Mode

Shift may be Japan shift (6:30 am 3:30 pm IST) or India shift (9 am 6 pm IST)

Mandatory Skills:O9 Application Support Engineer,SQL,Sql queries, Python, Java Application support , Job Monitoring, L1 L2 support

• Response to user soon on the ticket
• Do investigation about users query or issue and resolve
• Continuously update the user about the status of the ticket
• Once issue OR query resolved please update the details of resolution in ITSM tool.
• If required discuss with user about query or issue to understand more about ticket
• Work with O9 platform support team if any help required to investigate in production system and also take help of O9 to release changes/fixes in production after tested successfully in Dev environment and UAT done.

[Primary Skills]:

• Exposure in Supply Chain Management and Supply Chain Analytics 
• Implementation / Support exposure on Supply Chain Management / Planning solutions
• Exposure in Graph database models, 

  SQL queries /some coding exposure e.g., Java, C, Python, Excel Macro etc.

• Exposure in various type of supply chain networks model.
• SSIS Integration skill
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Providing user training to business users and business process training to junior staff, and technical team.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Someone who looks at the bigger picture
• Experience working in an Agile environment
• Ability to work with various teams in a complex environment and under pressure
• Proven experience of gathering and documenting high quality business requirements (functional & non-functional)
• Strong team player able to share information effectively

Interested can send cv to sreedharr@xevyte.com