125 O365 Jobs - Page 5

-Provide first-level technical support to clients via phone, email, or remote assistance tools. - Diagnose and resolve hardware, software, and network issues reported by clients. - Respond to incoming tickets and service requests within established SLAs (Service Level Agreements). - Escalate complex issues to higher-level support teams or vendors as necessary. - Perform system administration tasks, including user account management, password resets, and software installations. - Conduct proactive monitoring of client IT systems to identify and address potential issues before they escalate. - Document all support activities, troubleshooting steps, and solutions in the ticketing system. - Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies relevant to MSP support services. - Knowledge of G-suite, Microsoft 365 (Team, Exchange, OneDrive & SharePoint) components including license management. - Knowledge of DHCP, DNS, Active Director, Group Policy & User Management - Basic Knowledge of Networking - Knowledge about various Citrix components like Studio, Storefront & Director.

Experience as Desktop Support Engineer, Technical Support Engineer, Remote troubleshooting, SCCM, Telnet Hands-on experience with Windows OS, anti-virus programs/VPN Client Good communication skill Share me your updated resume in hr1@piplindia.com

JOB RESPONSIBILITY System Administration: Administering and managing operating systems, such as Windows, Linux, or macOS. This includes configuring, troubleshooting of laptop/desktop , managing user accounts, emails and permissions, and monitoring system performance and reliability. Software and Application Management: Managing the installation, configuration, and maintenance of software applications used by the organization. This includes implementing updates, patches, and security measures, as well as troubleshooting application issues. Microsoft 365 Administration: Overseeing the configuration, deployment, and management of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other related applications. Good working knowledge on Azure Directory Administration, SharePoint Administration, Teams Administration, Intune administration and other admin portfolios of M365. End-User Support and Training: Providing technical support and training to end-users on Microsoft 365 applications and features. Assisting users with configuration, troubleshooting, and usage guidance to maximize productivity. Keeping Up with M365 Updates and Best Practices: Staying informed about new features, updates, and best practices related to Microsoft 365. Evaluating and recommending enhancements or optimizations to leverage the full potential of the M365 suite. ITES systems and services: Good knowledge of installation, maintenance and management of IT enabled services like access control systems , CCTV monitoring , visitor management systems etc. and able to assist their integration support with other platforms. IT Support and Troubleshooting: Providing technical support and guidance to users within the organization. Troubleshooting hardware and software issues, resolving technical problems, and assisting users with IT-related inquiries. Network Administration: Overseeing the organization's network infrastructure, including routers, switches, firewalls, and wireless access points. Configuring network devices, monitoring network traffic, and ensuring network security are essential tasks. Documentation and Reporting: Maintaining accurate documentation of IT infrastructure, configurations, procedures, and troubleshooting guides. Generating reports on system performance, security incidents, and IT service metrics. Stay Updated with Technology Trends: Keeping up-to-date with emerging technologies, industry best practices, and relevant certifications. Evaluating and recommending new technologies or solutions that can improve the organization's IT infrastructure and operations.

Your future role Take on a new challenge and apply your cybersecurity and project management expertise in a new cutting-edge field. You'll work alongside innovative, dedicated teammates. You'll ensure the robust integration of security within our IS&T projects, safeguarding our digital initiatives. Day-to-day, you'll work closely with teams across the business (Security Architecture, GRC and ISMS team, Architects, Project Managers and PMO, Business teams), review and approve security deliverables and much more. You'll specifically take care of validating Security Inquiry for Partners (SIP) and ensuring secure configurations are applied, but also make informed decisions about security acceptance based on residual risk and asset value. We'll look to you for: Reviewing and approving security deliverables Ensuring the application of the "Security into Project" policy Validating and signing off on Security Inquiry for Partners Applying secure configurations for projects or business initiatives Making decisions on security acceptance Implementing design patterns and standards All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: Degree in Engineering/Technology 5+years Experience or understanding of cybersecurity, architecture and design Knowledge of security architecture and infrastructure Familiarity with cloud solutions (Microsoft Azure/O365) A CISSP or CISM certification Ability to analyze technical risks and vulnerabilities Fluency in English

Your future role Take on a new challenge and apply your cybersecurity and project management expertise in a new cutting-edge field. You'll work alongside innovative, dedicated teammates. You'll ensure the robust integration of security within our IS&T projects, safeguarding our digital initiatives. Day-to-day, you'll work closely with teams across the business (Security Architecture, GRC and ISMS team, Architects, Project Managers and PMO, Business teams), review and approve security deliverables and much more. You'll specifically take care of validating Security Inquiry for Partners (SIP) and ensuring secure configurations are applied, but also make informed decisions about security acceptance based on residual risk and asset value. We'll look to you for: Reviewing and approving security deliverables Ensuring the application of the "Security into Project" policy Validating and signing off on Security Inquiry for Partners Applying secure configurations for projects or business initiatives Making decisions on security acceptance Implementing design patterns and standards All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: Degree in Engineering/Technology 5+years Experience or understanding of cybersecurity, architecture and design Knowledge of security architecture and infrastructure Familiarity with cloud solutions (Microsoft Azure/O365) A CISSP or CISM certification Ability to analyze technical risks and vulnerabilities Fluency in English

Warm Greetings from SP Staffing!! Role :Exchange admin Experience Required :4 to 8 yrs Work Location : Bangalore/Hyderabad/Chennai/Mumbai Required Skills, Exchange / Office 365 /MS Teams/ODFB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Role & responsibilities Job Summary We are seeking an experienced Infra Dev Specialist with a strong background in Microsoft Teams to join our dynamic team. The ideal candidate will have 7 to 10 years of experience in infrastructure development and will play a crucial role in enhancing our communication and collaboration platforms. This role offers an exciting opportunity to contribute to the companys growth and impact on society. Responsibilities Lead the design and implementation of Microsoft Teams solutions to enhance communication and collaboration within the organization. Oversee the integration of Microsoft Teams with other enterprise systems to ensure seamless operations. Provide technical expertise in the configuration and customization of Microsoft Teams to meet business requirements. Monitor and maintain the performance and availability of Microsoft Teams ensuring optimal user experience. Develop and enforce best practices for the use of Microsoft Teams across the organization. Collaborate with cross-functional teams to identify and address any issues related to Microsoft Teams. Conduct regular training sessions for employees to maximize the effective use of Microsoft Teams. Create and maintain detailed documentation of Microsoft Teams configurations processes and procedures. Implement security measures to protect data and ensure compliance with organizational policies. Troubleshoot and resolve technical issues related to Microsoft Teams in a timely manner. Stay updated with the latest developments and features of Microsoft Teams and recommend improvements. Provide support during the rollout of new features and updates to Microsoft Teams. Participate in the planning and execution of infrastructure projects related to Microsoft Teams. Qualifications Possess a deep understanding of Microsoft Teams and its integration with other Microsoft 365 services. Demonstrate strong problem-solving skills and the ability to troubleshoot complex technical issues. Exhibit excellent communication skills to effectively train and support users. Show proficiency in scripting and automation to streamline Microsoft Teams management. Have experience in implementing security best practices for Microsoft Teams. Display the ability to work collaboratively with cross-functional teams. Certifications Required Microsoft Certified: Teams Administrator Associate Preferred candidate profile MS Teams Administrator -5 to 9 yrs Location:Chennai and Bangalore

Interested candidates can apply using below link Link: https://r.ripplehire.com/s/cpz2d Role & responsibilities Technical and Professional Expertise: Customer Handling Skills & Good communication skills (Fluency in English is a must)Incident management and usage of ticketing tools. Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills. Unparalleled Listening and Comprehension capabilities. Ability to keyboard to capture important details on a call for documentation ITIL Basic Knowledge, Proficient in handling customer queries. Responsibilities: Provide direct technical assistance to customers via phone, email, and chat. Identifies issues create Service Request or Incident based on the issue type and provide L1 resolution. Work diligently towards achieving KPIs/SLAs as part of a multi skilled team. Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Should flag any priority incidents immediately to the SME. Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes available, and progress updates/user chases and other actions are taken towards resolution. Receives successfully completed Incidents/Changes/Service Requests and closes the record accordingly. Executes required tracking of knowledge base usage and opportunities (voting and rating as required) as well as Sense and Respond activities/actions. Provides users with status reports on existing Incidents, ensuring the Incident record is updated accordingly. Monitors auto-generated incidents from event / alert monitoring, ensuring that they are correctly prioritized , and action taken accordingly. Understands and operates escalation procedures - escalates and progresses incidents as required whilst keeping the user informed Identifies Incidents that require management through additional processes

Role: Technology Engineer- Windows collaboration Tools. Location: Bangalore( 5 Days Work from office) Notice: Strictly Immediate to 30 days only At least 10 years of experience at a relevant Technical position in large organizations with hands on automation knowledge -Essential Banking background Preferred Depth knowledge in Windows internals. (Windows Servers, Active Directory, DNS, DHCP) Preferred Formal training or certification on enterprise-level deployments of Exchange 2013-2019 plus Exchange Online Hybrid deployments. Essential 5+ years of applied experience in managing enterprise-scale M365 tenant migrations and hybrid environments. Essential Strong understanding of public cloud technologies. Essential Strong understanding of M365 and MS Azure Technologies Essential Extensive knowledge of Azure Active Directory, Azure AD Connect, and managing identity in a hybrid environment Essential Detailed knowledge of Email Security and Hygiene Essential Experience in automating administrative tasks using PowerShell or other scripting languages Preferred Agile methodologies and its ceremonies Preferred Strategic Thinking with Research and Development mindset. Essential Adequate understanding of project management methodologies. Essential Excellent communication skills (verbal, written, and presentation). Essential

HIRING FOR TECHNICAL SUPPORT FOR INTERNATIONAL PROCESS ASHUTOSH -8826528329 GRAD/UG WITH EXPERIENCE OF 1 YEAR IN SAME SAL- MAX UPTO 60000 INHAND LOC - GURGAON, PUNE, BENGALURU WFO, 5 DAYS WORKING, 24*7 SHIFTS CAB+ INCENTIVES IMMEDIATE JOINERS ONLY

Job Summary: We are looking for an Desktop Support Engineer to help with day-to-day IT support. You will handle issues with laptops, desktops, software, and basic network problems. This role requires good technical knowledge and strong communication skills. Key Responsibilities: Support laptops, desktops, and other end-user devices. Fix issues with Windows and Mac operating systems. Troubleshoot MS Office, Teams, OneDrive, and company-specific applications. Use the ticketing tool to track and respond to user requests. Provide basic network (L1) support with help from the central network team. Help with software installations and updates. Be available for on-call support when needed. Requirements: Diploma or Graduate in Computer Engineering or related field. 2-3 years of experience in an L1 IT support role. Knowledge of Windows, macOS, and Office 365. Experience using IT ticketing tools. Basic understanding of networking. Good communication skills and a helpful attitude. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Job Summary: We are looking for an Desktop Support Engineer to help with day-to-day IT support. You will handle issues with laptops, desktops, software, and basic network problems. This role requires good technical knowledge and strong communication skills. Key Responsibilities: Support laptops, desktops, and other end-user devices. Fix issues with Windows and Mac operating systems. Troubleshoot MS Office, Teams, OneDrive, and company-specific applications. Use the ticketing tool to track and respond to user requests. Provide basic network (L1) support with help from the central network team. Help with software installations and updates. Be available for on-call support when needed. Requirements: Diploma or Graduate in Computer Engineering or related field. 2-3 years of experience in an L1 IT support role. Knowledge of Windows, macOS, and Office 365. Experience using IT ticketing tools. Basic understanding of networking. Good communication skills and a helpful attitude. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Job Summary: We are seeking a skilled and motivated Desktop Data and Automation Analyst to join our team. Reporting to the O365 Desktop Engineering Manager, you will be responsible for leveraging your expertise in KQL queries, PowerShell scripting, automation, and data analysis to drive insights and automation solutions within the desktop space. Your primary focus will be on optimizing desktop operations, enhancing security, and leveraging data-driven approaches to improve efficiency and user experience. Responsibilities: Utilize KQL queries to analyze desktop-related log data, including O365 and Intune logs, to identify patterns, trends, and anomalies, providing actionable insights for improved desktop management. Develop and maintain PowerShell scripts to automate desktop-related tasks and workflows, including provisioning, configuration, and troubleshooting, with a focus on enhancing efficiency and user productivity. Collaborate closely with the O365 Desktop Engineering Manager and cross-functional teams to identify automation opportunities and develop solutions to streamline desktop management processes. Leverage data analysis techniques to monitor and evaluate desktop performance, security compliance, and user behavior, providing recommendations for optimizations and proactive actions. Design and create reports, dashboards, and visualizations using Power BI or similar tools to effectively communicate desktop-related metrics, trends, and insights to stakeholders. Collaborate with the O365 and Intune teams to ensure desktop solutions align with overall infrastructure requirements, security standards, and compliance regulations. Stay up-to-date with industry trends, best practices, and emerging technologies in the desktop management space, identifying opportunities for improvement and innovation. Participate in desktop-related projects, providingexpertise and guidance on data analysis, automation, and optimization strategies. Work closely with desktop support teams to troubleshoot complex issues, identify root causes, and develop automated solutions to enhance the support and maintenance processes. Document processes, procedures, and best practices related to desktop data analysis and automation, ensuring knowledge transfer and efficient collaboration within the team. Qualifications: Bachelor's degree in computer science, information technology, or a related field. 8-10 years of relevant job experience Relevant certifications in data analysis, PowerShell scripting, or desktop management (such as Microsoft 365 Certified: Modern Desktop Administrator Associate) are a plus. Strong experience in utilizing KQL queries to analyze log data, particularly in the desktop management space, using tools like Azure Monitor or similar log analytics platforms. Proficiency in PowerShell scripting for desktop automation, including familiarity with Graph API and desktop management-related modules. Solid understanding of desktop management concepts and technologies, including O365, Intune, group policies, software deployment, and patch management. Experience with MDM and MAM concepts. Experience creating reports, dashboards, and visualizations using Power BI or similar business intelligence tools to effectively communicate data insights. Knowledge of desktop security principles, including compliance standards and best practices. Knowledge of Azure identity and security services Strong analytical and problem-solving skills, with the ability to analyze complex desktop-related data and derive meaningful insights. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders. Proactive mindset with a strong sense of ownership and the ability to work independently to drive initiatives forward. Attention to detail and a commitment to delivering high-quality results within agreed timelines.

Hiring for Office 365 || Networking || Active Directory Fresher Technical graduate can apply 4lpa to 4.5 lpa pune and gurgaon Package: 8 Lpa Immediate joiner 1 year of office 365 // Exchange Server //Dns // DHCP troubleshooting exp is required Required Candidate profile Must have 1 year Hands on experience of Active Directory ,o365,dns,dhcp,networking Oppourtunity for freshers in o365 any technical grad fresher can apply

Need min 1yr of relevant experience on paper in International Salary up to 4LPA - 8.4LPA + incentives + variables Location- Gurgaon/ Pune/Bengaluru WFO Excellent comms 18 months of service agreement Call for more details Priya - 8826383009

Role Designation Looking for an immediate joiner. Position Summary Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: graduate freshers Technical support call indu@7848820046 call Nischel @7483101122 call suman@7848820047 Call Pooja @9886112704

NTT is hiring for Wintel SME EXP - 7 Years skill - L3 wintel AD, DNS, DHCP, GPO, O365, exchange IF interested please share your profile on- ekta11.kumari@global.ntt Please share profiles with below details Total exp - Rel Exp NP - C CTC - E CTC - C Location. Preferred candidate profile

HIRING FOR TECHNICAL SUPPORT FOR INTERNATIONAL PROCESS SHRUTII 9958371382 GRAD/UG WITH EXPERIENCE OF 1.5 YEAR IN SAME SAL- MAX UPTO 58000 INHAND LOC - GURGAON, PUNE, BENGALURU WFO, 5 DAYS WORKING, 24*7 SHIFTS CAB+ INCENTIVES IMMEDIATE JOINERS ONLY Required Candidate profile Provide Level 2/3 technical support across users and teams Monitor and manage SCCM deployments and updates Ensure secure and smooth operations Manage DNS, DHCP, and server-side configurations

Warm Greetings from SP Staffing!! Role :Exchange admin Experience Required :4 to 8 yrs Work Location : Bangalore/Hyderabad/Chennai/Mumbai Required Skills, Exchange / Office 365 /MS Teams/ODFB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Warm Greetings from SP Staffing!! Role :Exchange admin Experience Required :4 to 8 yrs Work Location : Bangalore/Hyderabad/Chennai/Mumbai Required Skills, Exchange / Office 365 /MS Teams/ODFB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Role & responsibilities Office 365/Exchange: Experience with O365 implementations ideally across multiple sites and geos Migration experience from Exchange, Google to Office 365 Understand attribute management as it relates to O365 identities such as user objects, O365 Groups, Exchange shared mailboxes, License Management etc Active Directory knowledge Deployment knowledge on Exchange server O365 features deployment knowledge - Good understanding of core and secondary O365 services such as Teams, OneDrive for Business, SharePoint,Planner, To-Do etc Good Communication skills. M365/EMS: Understand attribute management as it relates to O365 identities such as user objects, O365 Groups Active Directory knowledge M365 features deployment knowledge Enterprise mobility + security deployment experience Good understanding of Azure and Active Directory in a multi forest/domain infrastructure, including authentication and authorization principles. User account management and troubleshooting Good Communication skills. Preferred candidate profile O365, Exchange, On prem, Active Directory Perks and benefits

As of today, Safran offers M365 management solution for all Safran Group users. M365 solution are deployed (Teams, OfficeApps, Viva engage, Onedrive, ...) This service is currently being performed by ISC team. Safran wants to increase its support service that includes: Microsoft 365 MS Teams Office Apps We are responsible for managing the day-to-day administration, planning, and problem-solving for the M365 environment. Role & responsibilities M365 administration. Experience with Office Apps (Word, Excel, Outlook, Teams, OneDrive, etc.). Powershell, Strong expertise in Microsoft 365 administration and troubleshooting. Active Directory, Group Policy, and Azure AD. Knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi, etc.) Responsibilities: • Diagnose, troubleshoot, and resolve complex incidents related to Microsoft 365 and Office Apps. • Provide Level 2 technical support for end-users, ensuring minimal downtime. • Participate in delivering Microsoft Teams and related Office 365 services. • Support MS Teams services and address MS Teams-related issues. • Stay updated with changes in Microsoft 365 and its portfolio of services • Implement and maintain in-depth knowledge of Office 365 services, particularly Microsoft Teams, Office apps, and Entra ID management. • Basic understanding of Exchange online and Sharepoint online • Good to have powershell scripting hands-on • Plan service rollouts and feature enhancements for Microsoft Teams. • Lead technology changes on the MS Teams platform and Office 365 connected services. • Provide technical guidance to service desk teams. • Create vendor cases and coordinate with external support. • Escalate unresolved issues to Level 3 support when necessary. • Resolve issues related to license assignments. • Perform root cause analysis and suggest improvements to prevent recurring incidents. • Collaborate with other IT teams to ensure seamless user experience and service continuity. • Share knowledge with teammates. • Document troubleshooting steps, resolutions, and best practices in the knowledge base. • Work on SNOW ticketing system, follow ITIL process, and adhere to SLA. Interested candidate share their profile on jyoti.mehra@safrangroup.com with CTC & notice period details.

Hiring for SR.International Tec support Process - microsoft 365 5.4 to 8.6 lpa 1 yr tech support experience required one side drop and cab incentives Excellent communication required. B2b client handling role contacts 8851848140 9953312325 Required Candidate profile Good Experience And Knowledge Of technical ,Window troubleshooting , I.P. ADDRESS,LAN,WAN,BROAD BAND Etc. Advance Technical knowledge and experience Excellent English Communication Is Mandatory

Role & responsibilities Provide first-level technical support to end-users on various IT-related issues, including but not limited to Outlook issues, password resets on Active Directory (AD) and Azure AD, and Teams issues. Diagnose and troubleshoot hardware and software problems, ensuring timely resolution to minimize user downtime. Respond to support requests via phone, email, or ticketing systems promptly and professionally. Document all support interactions and solutions in the ticketing system to ensure accurate records and knowledge sharing. Assist with the setup and configuration of new user accounts on Azure AD and M365 platforms. Provide guidance and support for general IT issues, including network connectivity, printer problems, and basic hardware troubleshooting. Preferred candidate profile 2-4 years of experience in a helpdesk or technical support role. Proficiency in resolving issues related to Outlook, password resets on AD and Azure AD, and Teams. Strong knowledge of end-user support systems and general IT support issues. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Expertise on ticketing tools like Zoho, Zendesk, Fresh Service etc. Ability to work independently and as part of a team in a fast-paced environment. Strong problem-solving skills and attention to detail. MD-101 and/or MD-102 certification. Knowledge of Azure AD and M365 platforms.

Designation: Technical Support Engineer (IT Service Desk) Location: Ahmedabad/Gandhinagar, Gujarat Experience: 2+ Years Job description: Job Summary Technical support engineer at IT Service Desk provides technical support to internal employees. This role requires an aptitude for working with applications, systems, servers, O365 suites applications to undertake analysis, diagnosis, and resolution of user problems, which may range from straightforward to more complicated technical issues. The role will be focused on modernizing customer experience for our global employee base at Advantmed, focused on enabling self-service and accelerating the productivity needs of our employee base. Responsibilities and Duties 1. Serve as the first point of contact for customers seeking technical assistance / support over the phone, email, chat or remote. 2. Take complete ownership of an end user problem, starting from request submission till resolution. 3. Investigate, diagnose, and solve varied Endpoint software and functionality problems. 4. Address Hardware/Connectivity/OS/VOIP/Email/O365 Applications/Two Factor authentication/VPN and likewise system and business applications related queries of our global customers. 5. Investigate OS level, Application-level or any software/hardware product related issues with logical technical findings and relate it to technical resolution in a step-by-step action for resolution to issues. 6. Ensure ticket documentation, categorization and classification are precise. 7. Ensure compliance and process adherence in all transaction and service delivery. 8. Escalates complex problems to higher level of expertise within organization. 9. Partner with cross-functional IT teams to assist with troubleshooting Major Incidents impacting IT services as needed. 10. Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. 11. Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions, proactive documentation/communication. 12. Take ownership and deliver on tasks assigned related various IT projects related to grants, hardware, inventory, new software/application introduction/termination, security software rollout / upgrade, patch management, etc. 13. Manage user onboarding/offboarding IT activities as per defined process. Desired skills & competencies 1. Graduate in any discipline having knowledge of windows desktop O.S. installation and troubleshooting, O365 Applications and licensing, Windows servers OS and various roles understanding, understanding of basic networking, LAN infrastructure, Windows AD Understanding for usage in enterprise environment, Desktop/Laptop/Server Hardware related troubleshooting, Tablets, software applications installations, OS patches management. 2. Good understanding of DNS, DHCP, IP, Wireless, Virtual Private Network, endpoint security, Antivirus products, Encryption products like bit locker, Two factor authentication products, AD User/Group management, Email protocols. 3. Knowledge of customer service principles and practices, ITIL and ITSM concepts. 4. At least 2 years of experience serving global customers in IT Industry. 5. Microsoft/Cisco/RedHat Certifications are added advantage. 6. Excellent English communication skill (both Written & Verbal) 7. Customer-centric 8. Problem Solver 9. Team player