125 O365 Jobs - Page 4

Shift timings- 2PM -11 PM Primary skills Security Defender , Sentinel, Purview (identity,Endpoint etc.) Intune & SCCM Good to have- Microsoft Copilot Knowledge around Microsoft funded CSI or MCI security engagements Secondary skills Azure Infrastructure, Office 365 collab workloads Good to have Delivery experience of Microsoft funded CSI or MCI security engagements (Data Security, Modern Security Operations or Threat Protection) experience. Qualifications : 5+ years of experience in deployment activities or training sessions in Data Security, Governance, or other relevant Microsoft technologies. Excellent communication, presentation, and instructional skills. Proficiency in English, as the team operates in the EMEA region. Ability to work independently and as part of a team. Key Responsibilities : Engage with potential clients to understand their needs and propose relevant workshops according to their specific requirements, industry demands, as well as their current level of adoption and understanding. Maintain up-to-date knowledge of the funding programs. This includes understanding the entry requirements for each workshop and staying informed about the ongoing changes to the deliverables. Maintain up-to-date knowledge of Microsoft technologies, industry trends and have a clear understanding of the roadmap and upcoming feature updates. Demonstrate strong objection handling skills, particularly for Copilot, to address clients' concerns and misconceptions, and persuasively advocate for Insight's proposed approach. Develop a strategic mindset by understanding the client's overall roadmap and identify how different workshops can support their long-term goals. This involves being curious about why the customer wants to pursue a particular workshop and how it can lead to further opportunities. Communicate effectively across different levels, with both technical personnel and executives.

Role & responsibilities Role : L3 Engineer| PROJECT ENGINEER\ Sr.System Adminstrator Location: Banglore Job Type: Full-time About the Position: Coretelligent Project Engineers are consistently engaged with our dynamic client base. Engineers ensure success by blending strong technical troubleshooting skills and strong communication skills (verbal and written). Engineers will work remotely and frequently be on zoom calls with video. Engineers must be prepared and able to successfully work on multiple projects at any given time. Projects vary in size and scope. 8-10 years of experience in infrastructure operations/system administration. Areas of achievement include, but are not limited to: Projects you will lead/execute include but are not limited to: Deploy email filtering and security such as Mimecast. Deploy web content filtering and security such as Cisco Umbrella (OpenDNS). Deploy endpoint security solutions such as SentinelOne, Webroot. Responsible for creating detailed documentation. Familiar with MSP Tools (ConnectWise, Kaseya, LogicMonitor, IT Glue). Role & responsibilities Strong experience with Microsoft exchange and exchange online. Should have strong experience with AD, Mail, Entra ID, Azure and server migrations. Excellent communication skills, both written and verbal. About the Technology You should be able to configure, maintain and troubleshoot on the following technologies: Experience with Microsoft exchange, exchange online and mail migration Server Administration for Microsoft Windows Server 2012R2+ (Active Directory, Group Policy, PowerShell, DNS, DHCP, RDS, etc.). Microsoft Windows (10, 11). Mobile devices (Android, Apple). VPN clients(Cisco, Forticlients) Hypervisor Deployments(Vmware & Hyper-V) Backups Like Veeam, Synology etc Identity management for Windows and Apple (Intune and JAMF) Azure Active Directory & Intune Perks and benefits Whats on Offer: a. Competitive Compensation b. Healthcare Support c. Paid Holidays & Vacation d. Remote work flexibility e. Opportunity to gain certifications f. Milestone benefits g. Incredible hands-on experience, working and learning with extraordinary team & deliver high quality services to clients Let us know on following aspects from your end to take the discussion forward. 1. Notice Period 2. Expected CTC. 3. Currently its WFH but in future we may starts like hybrid mode. 4. Willingness to work in US shift (Since most of your interaction would be with client) & Timings 5.30 pm to max 3.00pm. 5. Candidate should be available for a Face to Face HR discussion.

Key Responsibilities: Technical Support & Troubleshooting: Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations. Troubleshoot and resolve complex issues related to O365, Windows, Mac OS , networking, hardware, and software configurations. Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner. Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments. Ensure that all technical issues are resolved with a focus on quality, efficiency , and minimal disruption to clients. Ticket Management & Documentation: Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary. Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures. Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes. System Configuration & Maintenance: Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive. Perform regular system and application updates, patch management , and preventive maintenance on client devices and networks. Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption. Collaboration & Client Interaction: Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security. Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes. Serve as a liaison between the Help Desk and more advanced support levels (L3), escalating issues as required. Cloud Infrastructure & Security Awareness: Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments . Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams. Qualifications & Skills: 3-5 years of experience in Helpdesk L2 Support , including 24x7 NOC, SOC , or IT support . Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations. Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint). Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer). Solid L1 to L2 support skills , including device troubleshooting, software installation, patching, and configuration. Strong experience in ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk). Familiarity with cloud platforms like Azure, AWS , and knowledge of cloud infrastructure is a plus. Ability to plan and execute maintenance activities, ensuring minimal disruption to client operations. Excellent documentation skills, with attention to detail in creating clear and structured records . Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate AWS Certified Solutions Architect (or similar) Azure Administrator certification (preferred) ITIL Foundation

4+ Years of Application support experience, having thorough knowledge on ITIL/ITSM process Excellent knowledge on Active directory and Administration Should have Experience in IAM(Identity Management) & O365 Should be able to handle and trouble shoot User and role management and other support tasks for internal and external applications Troubleshoot issues access management Should be able to do on boarding and off boarding of users Should be able to handle mailbox access Handle Security Groups (Create/Modify/Delete) Should be thorough in Security policies around access managemen Knowledge on O365 is desirable Excellent communication skills and support orientation

Shift Timing: 2pm to 11pm IST Duration: 6-12 months (C2H; fulltime 40 hours/week) Overview We are seeking a skilled, adaptable, and teamwork-oriented Systems Administrator to assist with several ongoing IT and cybersecurity initiatives. Projects include: Planning, building, and testing DLP policy both in O365 and on user workstations Testing and implementing PAM solution (Delinea) Creating patching and reboot schedules for production Windows servers The successful candidate will be responsible for working with our Operations and Cyber Security teams to implement PAM and DLP solutions throughout the organization. This role will also assist with our MDM environment to deploy applications and policies to end user workstations, Windows and Mac. Creating patching windows for our production servers will require close partnership with various stakeholders to ensure maintenance downtime does not negatively impact the business. Responsibilities Design, test, and implement PAM solution alongside cybersecurity team. Strategize and test DLP policies to protect our data in the cloud and on end-user workstations. Create and enforce mobile device policies and procedures via JAMF and InTune. Experience with Windows patch management, preferably Automox. Collaborate with various teams to test new application builds before deploying through MDM. Perform advanced level troubleshooting and remediation of issues with endpoints devices and deployed applications. Create and audit data leak protection rules for BYOD devices via InTune (both laptop and mobile). Collaborate with the Cyber Security team to ensure all security protocols are being met by our various MDM solutions and deployments. Experience & Qualifications Minimum 3-5 years of relevant work experience with Endpoint Security, MDM, O365 Knowledge in managing both Windows and Apple devices. Knowledge in managing Apple Business Manager and DEP. Previous experience building and working with PAM solutions. (Delinea preferred) Previous experience building and working with DLP policies. Previous experience supporting workstations via InTune and JAMF Required Knowledge, Skills, and Abilities Ability to effectively contribute to multiple projects simultaneously. Strong understanding and background of working with large endpoint device management environments. Knowledge in MDM architecture and infrastructure. Excellent teamwork, time-management, and organizational skills. Excellent communication skills. Regularly work with multiple departments to accomplish changing business needs. Proven analytical and problem-solving ability. Demonstrated leadership and personal project management skills. Ability to act as an individual contributor as well as part of a larger team. Location - Remote, Hyderabad,ahmedabad,pune,chennai,kolkata.

Job Role : Senior IT Consultant Shift Timing: 2pm to 11pm IST Duration: 6-12 months (C2H; fulltime 40 hours/week) Overview We are seeking a skilled, adaptable, and teamwork-oriented Systems Administrator to assist with several ongoing IT and cybersecurity initiatives. Projects include: Planning, building, and testing DLP policy both in O365 and on user workstations Testing and implementing PAM solution (Delinea) Creating patching and reboot schedules for production Windows servers The successful candidate will be responsible for working with our Operations and Cyber Security teams to implement PAM and DLP solutions throughout the organization. This role will also assist with our MDM environment to deploy applications and policies to end user workstations, Windows and Mac. Creating patching windows for our production servers will require close partnership with various stakeholders to ensure maintenance downtime does not negatively impact the business. Responsibilities Design, test, and implement PAM solution alongside cybersecurity team. Strategize and test DLP policies to protect our data in the cloud and on end-user workstations. Create and enforce mobile device policies and procedures via JAMF and InTune. Experience with Windows patch management, preferably Automox. Collaborate with various teams to test new application builds before deploying through MDM. Perform advanced level troubleshooting and remediation of issues with endpoints devices and deployed applications. Create and audit data leak protection rules for BYOD devices via InTune (both laptop and mobile). Collaborate with the Cyber Security team to ensure all security protocols are being met by our various MDM solutions and deployments. Experience & Qualifications Minimum 3-5 years of relevant work experience with Endpoint Security, MDM, O365 Knowledge in managing both Windows and Apple devices. Knowledge in managing Apple Business Manager and DEP. Previous experience building and working with PAM solutions. (Delinea preferred) Previous experience building and working with DLP policies. Previous experience supporting workstations via InTune and JAMF Required Knowledge, Skills, and Abilities Ability to effectively contribute to multiple projects simultaneously. Strong understanding and background of working with large endpoint device management environments. Knowledge in MDM architecture and infrastructure. Excellent teamwork, time-management, and organizational skills. Excellent communication skills. Regularly work with multiple departments to accomplish changing business needs. Proven analytical and problem-solving ability. Demonstrated leadership and personal project management skills. Ability to act as an individual contributor as well as part of a larger team. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Overview We are seeking a skilled, adaptable, and teamwork-oriented Systems Administrator to assist with several ongoing IT and cybersecurity initiatives. Projects include: *Planning, building, and testing DLP policy both in O365 and on user workstations * Testing and implementing PAM solution (Delinea) * Creating patching and reboot schedules for production Windows servers The successful candidate will be responsible for working with our Operations and Cyber Security teams to implement PAM and DLP solutions throughout the organization. This role will also assist with our MDM environment to deploy applications and policies to end user workstations, Windows and Mac. Creating patching windows for our production servers will require close partnership with various stakeholders to ensure maintenance downtime does not negatively impact the business. Responsibilities * Design, test, and implement PAM solution alongside cybersecurity team. * Strategize and test DLP policies to protect our data in the cloud and on end-user workstations. * Create and enforce mobile device policies and procedures via JAMF and InTune. * Experience with Windows patch management, preferably Automox. * Collaborate with various teams to test new application builds before deploying through MDM. * Perform advanced level troubleshooting and remediation of issues with endpoints devices and deployed applications. * Create and audit data leak protection rules for BYOD devices via InTune (both laptop and mobile). * Collaborate with the Cyber Security team to ensure all security protocols are being met by our various MDM solutions and deployments. Experience & Qualifications * Minimum 3-5 years of relevant work experience with Endpoint Security, MDM, O365 * Knowledge in managing both Windows and Apple devices. * Knowledge in managing Apple Business Manager and DEP. * Previous experience building and working with PAM solutions. (Delinea preferred) * Previous experience building and working with DLP policies. * Previous experience supporting workstations via InTune and JAMF Required Knowledge, Skills, and Abilities * Ability to effectively contribute to multiple projects simultaneously. * Strong understanding and background of working with large endpoint device management environments. * Knowledge in MDM architecture and infrastructure. * Excellent teamwork, time-management, and organizational skills. * Excellent communication skills. * Regularly work with multiple departments to accomplish changing business needs. * Proven analytical and problem-solving ability. * Demonstrated leadership and personal project management skills. * Ability to act as an individual contributor as well as part of a larger team.

Need min 1yr of relevant experience on paper in International Salary up to 4lpa - 8.4lpa + incentives + variables Location- Gurgaon/ Pune WFO Excellent comms 18 months of service agreement Call for more details Priya- 8826383009 Shruti- 8826800366 Required Candidate profile Candidates should have strong knowledge & experience in Active Directory, O365, EPS, Microsoft & its products, DNS, DHCP, RFC, OneDrive, etc. (Into International Process)

Required Exp-Min 1Year inIT Service Desk(International Voice) Skills Required-Active Directory/Office 365/MS outlook /Ticketing tools CTC-Upto 4 LPA +variables Notice-Immediate Graduate Location- Bangalor Pune Shifts:24*7 Cont:9521064906 Chandrabhan

Excellent communication skills and telephone manner. Knowledge and working experience in any Incident management tool. Hands-on experience in troubleshooting windows and MAC machines. 1- 3 years of experience in supporting users through phone / remote sessions. Basic DNS knowledge. Advanced O365 knowledge Creating user accounts, reset passwords, unlock account etc. in AD. Creating security /distribution groups. Basic Knowledge about Proxy server. Basic Knowledge about IP address, VLAN. Troubleshooting VPN client. Troubleshooting of MAC OS and Windows OS Troubleshooting Outlook and other software installations. Strong knowledge of Microsoft based operating systems. Basic knowledge in Antivirus software. Troubleshooting IE, Chrome, Mozilla and other browsers. Wireless Concept and troubleshooting wireless issues Please note that we're looking for immediate joiners who can come to our Noida office regularly.

Greetings from Allegis Global Solutions!!! Allegis is partnering with one of the product based pharmaceutical company in Hyderabad , India. We are Looking for a O365 Ops Engineer between 3 to 8 years of Experience. Its a permanent Opportunity with the Client. Please find the requirement details below: Position: O365 Ops Engineer Skill: SME in supporting Microsoft Office 365, Sharepoint Online, PowerApp, Power Automate Experience: 3 to 8 years Work location: Hyderabad If youre interested in this opportunity, please do share your updated profile to subnayak@allegisglobalsolutions.com along with the below details: CTC: ECTC: Notice period: Exp into Microsoft Office 365: Exp into Sharepoint Online: Exp into Power App and Power Automat: Exp into supporting over Voice/Call: Job Description: Subject Matter Expertise: Provide expert guidance on all Office 365 and Voice capabilities, ensuring optimal use and integration within the organization. Global O365, Voice and O365 Operations: Manage day-to-day operations, including performance and availability, customer escalations and follow-ups, operations projects, and upgrades. Manage problem (INC), service (RITM), and change management (CHG). Teams Voice Cloud Support: Drive configuration, and implementation of Teams Direct Routing services including dial plans, routing policies, Call Queues, Auto Attendants SBA, PSTN usage, and emergency calling for global voice infrastructure. Collaborate with internal teams to support voice aspects of user identities within Azure. On-Call Rotation: Participate in the Lilly on-call rotation, working with the External Service Provider during critical incidents off-hours, gathering information, providing direction, and communicating with leadership, as necessary. Effective Communication: Effectively communicate service interruptions. Customer-Focused Activities: Drive activities related to new and existing Office 365 capabilities to ensure continuous learning and promotion. Operational Efficiencies: Improve end-user productivity within the Office 365 environment. Change Management and Governance: Participate in change management and governance processes to ensure efficient and compliant changes are introduced in a qualified environment. End-User Advocacy: Act on behalf of the end-user as new and upgraded capabilities are introduced within Solution Delivery or vendor upgrades. Regards, Subhashree Allegis Global Solutions

Mandate Skills: Candidates Should have any one Microsoft 365 Certification ( Microsoft 365 Certified: Fundamentals, Microsoft 365: Azure Fundamentals, Microsoft 365 Certified: Teams Administrator Associate, Microsoft 365 Certified: Messaging Administrator Associate, and Microsoft 365 Certified: Administrator Expert) PowerShell Scripting Experience Candidates should be supporting Microsoft Office 365 | He should be a Subject matter expert for all Office 365 capabilities Create and maintain scripts to automate routine tasks and improve operational workflows. Should be good in SharePoint Operations ( Look for SharePoint Online experience candidates) Power App and Power Automate experience Candidates Should be supporting Teams Voice.

Technical Support Executive Exp- 1+ Years Skills- O365, AD, DNS, DHCP, Technical Voice Support, Service Now etc Loc- Gurgaon & Pune NP- Only immediate Joiner Kiranpreet-7982741785 Kpreetimaginators@gmail.com

Position: Tech Lead IT Infrastructure Job Code: JD2208359 Location: Guindy, Chennai No. of vacancies: 1 Experience: 5 years and above Qualification: Diploma (ECE)/B tech/BE/BCA/MCA/B Sc/M tech/ME Position Overview : We are seeking a highly skilled and motivated professional to join our company as a Tech Lead for our Operation Support Centre. As a Tech Lead, you will be entrusted with the responsibility of overseeing and leading a dedicated team of systems administrators, like Windows Server, Active Directory, Group Policy, Virtualization, O365 and Microsoft Azure are preferable skills. This role requires technical expertise in systems administration and Microsoft azure as well as excellent communication abilities. Key Responsibilities: Lead a team of cross skilled System administrators (i.e. windows server, AD, Group Policy, Virtualization, O365, Azure). Oversee the daily business operations, ensuring seamless delivery withing defined SLAs and operational processes. Facilitate knowledge transfer to the new team members. Track and document the progress. Participate and present the service status in regular review calls, work with the team and management for continuous improvement. Work as the point of contact for escalations, lead troubleshooting calls when required while ensuring quality of resolution. Build a positive and collaborative team culture, promoting knowledge sharing, professional growth, and innovation. Encourage cross-skilling and effective communication within the team and with other stakeholders. Lead the team in effectively handling incidents and problems, ensuring timely resolution, root cause analysis, and preventive measures. Implement pre-defined incident, change and problem management processes to minimize downtime and disruptions. Maintain strong relationships with stakeholders, including internal teams and external clients, providing regular updates on system operations, service levels, and escalations. Serve as the primary point of contact for operational inquiries and ensure customer satisfaction. Skilled to handle high level of escalation from the client. Required Skills: Education and Work experience: You should have a bachelor's degree, preferably in IT with a minimum of 6 years of relevant experience. Strong Leadership: Proven experience in leading and managing technical teams, with the ability to inspire, motivate, and develop team members. Technical Expertise: In-depth knowledge and hands-on experience in either of systems administration, with proficiency in troubleshooting, performance optimization, and security best practices. Shall be willing and capable of learning new technologies. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Strong interpersonal skills to foster effective collaboration and build positive relationships. Problem-solving Abilities: Strong analytical and problem-solving skills, with the ability to think critically, make sound decisions, and resolve issues in a fast-paced environment. Continuous Learning: A passion for staying updated with the latest industry trends, emerging technologies, and best practices in systems administration. If you are a highly skilled and motivated professional with a strong technical background in at least one of the technologies mentioned, coupled with exceptional leadership and excellent communication skills, we invite you to join our team as a Team Lead for our Operation Support Centre.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver / No. / Performance Parameter / Measure - 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Band: B1 Shift timings: 8am 8pm IST Skill- Technical /Treasury Help Desk Support Work from Office only. Alt Saturdays working Mode of Interview Video 1 Experience in remote desktop support (L1 and L2 support) with basic application support knowledge (internet as well as intranet) 2. Should be aware of hardening and security settings of desktop OS (Windows 10 and 11) 3. Good English communication skills 4. Printers, scanner, Outlook (O365) configuration knowledge.

Required Exp- Min. 1 Year into IT Service Desk/ Technical Support (International Voice) CTC- Upto 4 LPA Fixed (28K in hand) Notice- Immediate Graduate Location- Pune Shifts: 24/7 (US) HR Harsha (9257669383) HR Kajal (7023955677) HR Aman (8306474104)

This role requires hands-on experience with ISO 27001 implementation and a strategic approach to securing the organization’s technology environment along with managing IT Infrastructure.Technically implement and rollout IT policies and SOP Required Candidate profile Windows Server: AD, DHCP, DFS, SSO, GPO, WSUS O365, DMS, CMS, VMS, EDR, XDR, NextGen Firewall. Backup solutions, VMware, HCI Manage & Deployment Application Servers

Required Exp- Min. 1 Year in IT Service Desk (International Voice and Chat) CTC- Upto 4 LPA Fixed (28K in hand) Notice- Immediate Location- Banganlore Shifts: 24/7 (US), WFO HR Harsha (9257669383) HR Kajal (7023955677) HR Aman (8306474104)

Windows Administrator/ O365/Messaging- L2 level on managing maintaining on-premises Active Directory Knowledge on Microsoft Entra connect for on-premises identity synchronization with Azure AD and SSO. Advanced troubleshooting skills on AD and Office 365. PowerShell scripting skills for various Office 365 admin tasks and reporting. eDiscovery to advance mailbox search. on-premises Exchange server hybrid with Office 365. Basic knowledge on various antispam and mail flow. Advanced knowledge on Autodiscover, SPF, DKIM, public DNS management. Knowledge on other Office 365 options like conditional access policies, Application SSO etc. Managing and Configuring our Office 365 environment, including Exchange Online Online, Teams and host of other products provided by Microsoft. Candidate will be responsible for managing user accounts, permissions, and security configuration of our Office 365 instance. Monitor the service health and performance of Office 365 and all its products and take proactive measures to prevent or mitigate issues. Manage user accounts, licenses, and permissions in accordance with company policies. Configure and manage security settings and compliance features to protect data and ensure regulatory compliance. Perform regular backups of data and systems and develop and test disaster recovery plans. Stay updated on new features and capabilities, and plan and execute upgrades and migrations as needed. Collaborate with other IT teams to troubleshoot and resolve technical issues. Write and maintain documentation for procedures, processes, and configurations. Train and support end users on the use of Office 365 applications and features. Conduct research and make recommendations on new products and solutions to improve productivity and efficiency. Azure Admin - High Availability and Disaster Recovery Backup and Recovery Automation and Scripting Azure DevOps Configuring and managing Azure resources to ensure optimal performance, scalability, and security. Handling complex support tickets and issues that require troubleshooting and problem-solving skills. Implementing and maintaining infrastructure monitoring and logging solutions. Collaborating with cross-functional teams to plan and execute infrastructure upgrades and migrations. Ensuring compliance with organizational and industry security standards.

Summary The role requires providing expertise and leadership for Incident Response capabilities including good understanding of cyber incident forensics. It requires providing both subject matter expertise and project management experience to serve as the point person” of client engagement in domain. The candidate shall pertain efficient incident response and remediation skills to minimise the impact of cyber risks. The individual will oversee and support security monitoring operations team and assist them during security incidents and ensure incidents are managed and responded effectively including and reporting to stakeholders. This role primarily consists of leading team of the Incident responders, Incident managers and stakeholders (including client, vendors, etc.) and to conduct thorough response activities on behalf of a wide variety of clients across sectors. Candidate is required to work in complex security environments and alongside SOC team to design, communicate and execute incident response, containment and remediation plans. Candidate is required to have hands-on experience of incident management and investigation tools and shall be comfortable leading teams on challenging engagements, communicating with clients, providing hands-on assistance with incident response activities, and creating and presenting high-quality deliverables. Designation / Role: Role: Incident Response Leader Level: AD Responsibilities Manage client engagements, with a focus on incident response and investigation. Provide both subject matter expertise and project management experience to serve as the “point person” for client engagements Assist with client incident scoping call and participate in the incident from kick-off through full containment and remediation. Security Analytics - Efficiently distill actionable information from large data sets for reporting, hunting, and anomaly detection. Recommend and document specific countermeasures and mitigating controls with post incident analysis findings Develop comprehensive and accurate reports and presentations for both technical and executive audiences Conduct Digital Forensic and Incident Response (DFIR) analysis, network log and network PCAP analysis, malware triage, and other investigation related activities in support of Incident Response investigations Supervise Digital Forensics and Incident Response staff, and assisting with performance reviews and mentorship of cybersecurity professionals Mature the Security Incident Response process to ensure it meets the needs of the Clients Interact with Client’s CSIRT teams to cater continuous and/or ad-hoc client requests for Incident Response services Possess the experience, credibility and integrity to perform as an expert witness. Involve in business development activities and supporting pre-sales teams in Identify, market, and develop new business opportunities Assist with research and distribute cyber threat intelligence developed from Incident Response activities Research, develop and recommend infrastructure (hardware & software) needs for DFIR and evolve existing methodologies to enhance and improve our DFIR practice. Skills required 10-14 years Information Security experience with at least 5 year of Incident Response experience. Solid understanding of MITRE ATT&CK, NIST cyber incident response framework and Cyber kill chain. Understanding of Threat Hunting and threat Intelligence concepts and technologies Experience of leveraging technical security solutions such as SIEM, IDS/IPS, EDR, vulnerability management or assessment, malware analysis, or forensics tools for incident triage and analysis. Deep experience with most common OS (Windows, MacOS, Linux, Android, iOS) and their file systems (ext3.4, NTFS, HFS+, APFS, exFAT etc) Proficiency with industry-standard forensic toolsets (i.e. EnCase, Axiom/IEF, Cellebrite/UFED, Nuix and FTK) Experience of enterprise level cloud infrastructure such as AWS, MS Azure, G Suite, O365 etc.. Experience of malware analysis and understanding attack techniques. CISSP, ECIH v2, GCFA, GCIH, EnCE or equivalent DFIR certification. Ability to work in time-sensitive and complex situations with ease and professionalism, possess an efficient and versatile communication style Good verbal and written communication skill, excellent interpersonal skills Abilities: Strong English verbal, written communication, report writing and presentations skills. Ability to multitask and prioritize work effectively. Responsive to challenging tasking. Highly motivated self-starter giving attention to detail. Strong analytical skills and efficient problem solving. Capable to operate in a challenging and fast-paced environment.

Office 365 , Tickiting Tools, Remote support, Cable crimping ITIL Process Domain joining SLA Ticketing tools Network Printers installation Good Knowledge about Outlook Configuration &Troubleshooting Printer to network connectivity, remote support. Good knowledge about Operating system, troubleshooting of hardware related issues.

Job description: Team Leadership : Lead production support engineers by providing guidance, mentorship, and technical expertise. Foster a culture of accountability and continuous improvement within the team. Define Production Support Processes and SLAs : Document and define production support processes that encompass the full lifecycle of a production bug or enhancement request from the end user through to the development team and a production release. Identify SLAs based on severity and work with DevOps and Engineering to meet those SLAs. System and Application Deployments: Oversee the planning and execution of application and database deployments following established processes with adherence to Corporate Change Management standards. Incident Management : Oversee the identification, troubleshooting, and resolution of production issues in real-time with constant communication to affected parties. Ensure that incidents are logged, tracked, and escalated as necessary, and that root cause analysis is conducted, and that SLAs are met. Monitoring & Alerting : Implement and optimize monitoring tools to proactively detect issues and ensure the health and performance of production environments. Lead efforts to fine-tune alerting systems and reduce noise from false positives. System Stability & Performance : Work closely with the development, infrastructure, and operations teams to ensure the stability and scalability of production systems. Recommend and implement improvements to increase system reliability. Root Cause Analysis (RCA) : Lead post-incident reviews, drive root cause analysis efforts, and ensure that lessons learned are shared across teams. Develop and track action plans to prevent the recurrence of incidents. Continuous Improvement : Champion continuous improvement efforts by identifying gaps in the support process and implementing best practices. Optimize incident response times and overall system performance. Collaboration with Stakeholders : Act as the main point of contact for production support issues, engaging with business stakeholders, product owners, and other cross-functional teams to ensure effective communication and resolution. Knowledge Management : Maintain and update documentation for support procedures, system configurations, and incident management. Create knowledge-based articles and ensure the team is well-trained on new systems and procedures. Performance Reporting : Generate regular reports on system performance, incident trends, and support team effectiveness. Provide insights and recommendations to senior leadership based on data analysis. On-Call Rotation : Manage and participate in on-call rotation for critical incidents, ensuring that production environments are supported 24/7/365 Required skills and qualifications: Bachelors degree in computer science, Information Technology, or a related field. 7- 10 years of experience in production support, system administration, or related technical roles with a focus on cloud-based systems management (GCP and Azure) Proven experience in a leadership role within production support or IT operations. Strong knowledge of incident management, system monitoring, and troubleshooting methodologies. Deep understanding of production systems, system architectures, and distributed systems. Hands-on experience with monitoring tools. Familiarity with scripting languages (e.g., Python, Shell) for automation and troubleshooting. Strong communication and interpersonal skills to effectively lead teams and engage with stakeholders. Ability to work under pressure and manage incidents in a fast-paced production environment. Proficiency in Windows/Linux/Unix environments and system administration. Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab). Hands-on experience with .NET Core, .NET Framework, Apache, IIS, PowerShell, and Python for application support. Ability to query SQL databases for application troubleshooting, reporting and deployments. Additional technologies: JIRA, Confluence, Pager Duty, Uptrends, Teams, O365

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: System Administrator Experience: 1-3 years Why to Join ALARIC VENTURES? Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for an Associate System Administrator for our US clients infrastructure management. You will be responsible for configuration, maintenance and troubleshooting of computer systems, Networks and office365, Azure AD, Google drive, Printers and Antivirus. Being into Associate System administrator, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Good Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Experience of Desktop Troubleshooting, Printer troubleshooting. Outlook Configurations- Office 365 Knowledge of Dropbox, Google Drive Antivirus installations and Troubleshooting Knowledge of DHCP, DNS Basic Knowledge of Routers, Firewalls Active Directory users and groups management File and folder permissions. Network Printer installaons. Knowledge of backup types and Restore processes. Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). Good to have AZ900/MSCA certification. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

Overview We are seeking a skilled Microsoft 365 Administrator to join our dynamic IT team. The ideal candidate will be responsible for managing our Microsoft 365 environment with a focus on migrations, email backup and archival, email security, Entra ID, and Intune. This role requires a deep understanding of Microsoft 365 technologies and a proactive approach to maintaining a secure and efficient IT infrastructure. Key Responsibilities Microsoft 365 Migrations: Plan, manage, and execute migrations to Microsoft 365 from various platforms, ensuring minimal disruption to business operations. Email Backup and Archival: Implement and maintain robust email backup and archival solutions to ensure data integrity and compliance with regulatory requirements. Email Security: Configure and manage email security measures to protect against phishing, spam, and other email-based threats. Entra ID: Manage and maintain Entra ID for user authentication and access control, ensuring secure and streamlined access to Microsoft 365 resources. Intune: Administer and optimize Microsoft Intune for device management, ensuring secure and efficient deployment of applications and policies across the organization. Monitoring and Reporting: Regularly monitor the Microsoft 365 environment and generate reports on performance, security incidents, and compliance. Troubleshooting and Support: Provide technical support and troubleshooting for Microsoft 365-related issues, ensuring timely resolution and minimal downtime. Documentation: Maintain comprehensive documentation of configurations, processes, and procedures related to Microsoft 365 administration. Continuous Improvement: Stay updated on the latest Microsoft 365 features and best practices and proactively recommend improvements to enhance the IT infrastructure. Experienced to manage Microsoft 365 and perform tenant-level implementation and administration of cloud and hybrid environments. Functional experience with all Microsoft 365 workloads and Microsoft Entra ID, as well as a working knowledge of networking, server administration, DNS, and PowerShell Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. Minimum of 3-5 years of experience in Microsoft 365 administration, with a focus on migrations, email backup and archival, email security, Entra ID, and Intune. In-depth knowledge of Microsoft 365 applications and services, including Exchange Online, SharePoint, OneDrive, Teams, and more. Proven experience with Microsoft 365 migrations and integration with other systems. Strong understanding of email security protocols and best practices. Experience with Entra ID and Intune administration. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications including MS-102

Job Description for Desktop/Server Support Technician Avocette is currently searching for a Desktop/Server Support Technician to join our team. This is a permanent position working out of our New Westminster office. The Role: We are looking for an Intermediate Desktop Support Technician with entry-level Server and cloud experience to join our Head Office team in New Westminster. The ideal candidate will help us to manage a frequently changing and expanding inventory of desktop and laptop computers as well as provide a wide range of services related to these systems. The candidate has hands-on technical skills and the ability to manage the full lifecycle of a computer. The ability to work independently is crucial, though strong teamwork and communication is also needed on a day to day basis. In addition, the candidate should have at least 1 year of experience working with server hardware and Operating Systems, as the position will involve entry-level server work with a chance to grow rapidly into projects involving server hardware, Operating Systems, and Applications. Experience with cloud technologies such as Azure and Office 365 is a strong asset to the position and the use and administration of these cloud-based technologies will become a day to day component of the job. Responsibilities: Troubleshoot general system issues on both the OS/Software and Hardware levels Perform a variety of software installations on request; give general support for various different types of end users Collaborate with colleagues to plan and make computer purchases. Maintain detailed inventory of all hardware coming in and out of the environment. Keep organized stock of IT assets Image and deploy computers both manually and with deployment tools Prioritize work in a ticket based support system Participate in planning and policy creation for new desktop and server infrastructure, periodically reviewing existing policies/standards and, where appropriate, recommending improvements Create clear documentation to clarify procedures for other technicians Work with external IT Vendors/Suppliers for purchasing, support and troubleshooting Create and modify user and email accounts, on-premises and in Office 365; assist with onboarding new employees and contractors Interact with our clients when needed for desktop and server support work Communicate clearly with IT Support team, internal Staff, and clients in both written and spoken formats Perform after hours work on emergency and scheduled basis and be on an on-call support rotation Skills and Experience: 3+ years Windows desktop OS experience (Windows 7, Windows 8.1, Windows 10) 1+ years Windows Server OS experience (2008R2, 2012R2, 2016), Virtualization a strong asset Experience with Microsoft Office is a strong asset Understanding of the basics of Active Directory an asset Smartphone Support Experience (iPhone, Android) Strong organizational skills and customer service skills ITIL experience an asset Excellent Report & Documentation writing skills, Communication skills Cloud experience (Azure, O365) is extremely helpful to the position Education: Preference will be given to candidates with MCSA/MCSE level certifications in Microsoft Desktop technologies, Network certifications such as Network+, and/or cloud certifications in Azure or AWS. Virtualization certification and experience is strongly valued, both in Microsoft and VMWare technologies College certificate/Diploma is an asset but experience in the field is also valued. Preferred program(s) Computer Science/Engineering If you feel that you meet all of the above requirements, please apply to this posting directly in the strictest of confidence. Please note that, due to overwhelming response, only short listed candidates will be contacted. As part of Avocettes selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer. These could include: work references, education and credential confirmation, employment verification, and criminal offence. About Avocette: Avocette Technologies Inc. (Avocette) was founded in 1977 and is based out of offices in Victoria BC and New Westminster BC. We focus on providing information technology solutions and consulting to public sector organizations at all levels in Canada and the United States. We also provide IT consulting services, software and IT managed services to the BC Public Sector, non-profit organizations, healthcare providers, regulatory organizations and private sector companies.