5.0 - 9.0 years

3 - 8 Lacs

Hyderabad, Chennai, Bengaluru

Hybrid

Bachelor's degree with 5 - 8 years of experience in AR Collection, B2B & B2C Collections Understanding of Accounts Receivables process Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally Monitor high-risk accounts and ensure timely escalation of challenges to management Continually look at ways to improve the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas of improvement Meet the monthly productivity goals Reconcile complex accounts and have excellent attention to detail Prepare daily aging report Strategize the portfolio Fix the root cause and collect Work with internal and external stakeholders for better resolve Provide visibility to the leadership

Posted 11 hours ago

Apply

Lead Associate - Collections WNS

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

The company, WNS (Holdings) Limited, is a leading Business Process Management (BPM) company with expertise in combining industry knowledge, technology, and analytics to create innovative solutions for clients across various industries. With a workforce of over 44,000 employees, WNS collaborates with clients in industries such as Travel, Insurance, Banking, Financial Services, Manufacturing, Retail, Shipping, Healthcare, and Utilities to drive digital transformation and operational excellence. In this role, you will be responsible for O2C Collection, with a good understanding of the Order to Cash cycle and experience in customer collection. Knowledge of the GETPAID tool would be beneficial. The key responsibilities include being the first point of contact for client engagement and escalation management, identifying and implementing improvement projects for process efficiencies, and maintaining accurate records of collection activities. As a part of the account management aspect, you will be expected to build and maintain professional relationships with clients, report issues, and ensure effective communication. Customer orientation is crucial, involving understanding client expectations, adhering to SLAs, resolving queries, and responding to customer feedback promptly and effectively. Accountability is a key trait for this role, where you should have clarity about expectations, measurable goals, and deliver accordingly. Collaboration and teamwork are essential, focusing on common organizational goals, conflict resolution, and proactive problem-solving within and between teams. Analytical thinking and problem-solving skills are required to identify anomalies, root causes of issues, propose solutions, and support process improvements. Strong communication skills, both verbal and written, are necessary for active participation in meetings, clear articulation of thoughts, attentive listening, and effective dialogue. Candidates for this role should have a background in B.Com, M.Com, or MBA Finance, and proficiency in SAP is mandatory. Overall, this position offers an opportunity to work in a dynamic environment, contributing to client satisfaction, process efficiencies, and collaborative teamwork within the organization.,

Posted 6 days ago

Apply

Hiring |British Universal Bank | CCE & Collections 5.7 - 7.5 LPA People Staffing

0.0 - 5.0 years

5 - 7 Lacs

Noida

Work from Office

Greetings from People Staffing Solutions We are hiring for British Universal Bank (Captive) Process type - US Collections & UK Customer Service Work Location - Noida Shifts - US Window Eligibility: Must have Superlative Communication Skills. Education - Graduation mandatory Salary - Upto 7LPA Must have minimum 6 Months of experience in International Customer Services. Must be okay with Noida location Both side Cab facility For getting your interview schedule or more details, you can connect share your Cv on WhatsApp on below mentioned number. HR Paras - 7827002178; HR Deeya - 885128393; HR Srijal - 721779112

Posted 3 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.