NV Agencies

Job Summary:We are seeking a dedicated and personable Customer Service Representative to join our team. The primary responsibility of this role is to liaise with customers over the phone, accurately record their orders, and ensure a smooth and efficient ordering process. The ideal candidate will possess excellent communication skills, attention to detail, and a strong customer-first mindset. Key Responsibilities:Answer incoming customer calls in a professional and courteous manner. Accurately take customer orders and input them into the system. Clarify order details, confirm availability, and provide estimated delivery times. Assist customers with product inquiries and basic troubleshooting. Maintain up-to-date knowledge of products and services. Resolve customer issues or escalate them to the appropriate department when necessary. Ensure all interactions are documented properly in the CRM system. Follow up with customers as needed to confirm order details or provide updates. Maintain a high level of customer satisfaction through efficient and friendly service. Previous experience in customer service, call centers, or order processing is preferred. Excellent verbal communication and active listening skills. Strong organizational skills and attention to detail. Proficient in using computers and common office software (e.g., MS Office). Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Friendly, patient, and professional demeanor.

Core Responsibilities Manage the daily operations, maintenance, and safety of the building, ensuring it functions efficiently and safely for occupants. This includes managing maintenance and repair projects, supervising staff, coordinating with vendors, and resolving tenant issues. Building managers also ensure compliance with regulations and standards. Key Responsibilities: Maintenance and Repair: Oversee routine maintenance, coordinate repairs, and manage projects to ensure the building's structural integrity and functionality. Safety and Security: Implement and maintain safety protocols, including fire safety, emergency procedures, and security systems. Supervision and Staff Management: Supervise maintenance staff, custodians, and other related teams, ensuring efficient workflow and performance. Budget Management: Develop and manage budgets for maintenance, repairs, and other operational expenses. Tenant Relations: Address tenant concerns, resolve issues, and ensure a positive living or working environment. Compliance and Regulations: Ensure the building complies with relevant safety regulations, building codes, and other industry standards. Record Keeping: Maintain records of maintenance activities, repairs, expenses, and tenant interactions. Communication: Communicate effectively with tenants, staff, contractors, and other stakeholders. Emergency Response: Be prepared to respond to emergencies, coordinating with appropriate authorities and ensuring occupant safety. Surveillance: Monitor surveillance equipment, such as CCTV cameras, to detect any unusual activity and respond accordingly. Estate Manager Requirements:GED or high school diploma required. At least 3 years of experience as a building manager or in a similar role. Knowledge of relevant laws, regulations, and building codes. Excellent project management and negotiation skills. Good communication and customer service skills. Strong critical thinking and problem-solving skills.