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4 - 6 years
7 - 9 Lacs
Hyderabad
Work from Office
The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services. The Cloud Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Primary Skills - VMWare & Nutanix Secondary Skills: Windows Desired Skills: Min 4 to 6 years of experience in managing and maintaining VMWare & Nutanix infrastructure. Good troubleshooting skills in VMWare ESX, Vcenter, VSAN. Proficiency in managing Nutanix clusters and components, including AHV, Prism, and Acropolis. Strong understanding of virtualization technologies (e.g., VMware, Hyper-V) and storage concepts. Experience with networking concepts and services, including VLANs, VPNs, and network security. Strong scripting skills (e.g., PowerShell, Python) for automation and administration. Familiarity with backup and disaster recovery solutions. Knowledge of cloud platforms (e.g., AWS, Azure) and hybrid cloud integration is a plus. Certifications: NCP, NCAP, VCP, VCAP
Posted 2 months ago
4 - 8 years
8 - 15 Lacs
Bengaluru, Bangalore Rural
Work from Office
Job Description : As a part of MS Nutanix support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Nutanix to provide services for global client customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Eligibility & Qualification: Bachelors degree in Engineering (or Equivalent). Minimum 5 years of relevant experience in Enterprise Managed Service environment. Certification on the latest track like NCP-MCI, VMware VCP, ITIL is an added advantage. Flexible to work in 24/7 support environment. Minimum level should be INT if applying as part of Internal Job Posting. Technical Skills: Admin, Operate and Manage Nutanix hyper-converged infrastructure. Experience in configuring Nutanix Hardware and Software components. Experience in configuring Nutanix server, storage and networking. Experience in Nutanix command line interface. Experience in integrating Nutanix with Backup and Disaster recovery solutions. Experience in monitoring Nutanix infrastructure and optimizing. Maintain Nutanix infrastructure documents (HLD, LLD). Experience in Nutanix Performance Monitoring and Performance Chart. Experience in VMware vSphere products. Basic understanding of DHCP, DNS and Active Directory. Basic knowledge of Linux Operating Systems. Basic knowledge of Physical Network and Storage technologies. Key Responsibilities: Resolve customers issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. For Internal Job Movement: Approval of the employee's current manager is required. Employees are expected to notify their manager prior to an interview. Employees in Performance Improvement Plan are not eligible to apply.
Posted 2 months ago
6 - 10 years
8 - 12 Lacs
Coimbatore
Work from Office
Role & Responsibilities Experienced in large scale Production Support Server Environment Handling Data Center Operations with Business & Mission Critical applications Handling escalated incidents or high critical tickets Predicting Risk/Impact and Participating in Major Changes Reporting & Performance Dashboards with Capacity Planning Technical Team (5-10 members) & Vendor Management Technical Transition & Documentation skills (Onsite to Offshore) Design, Migration and upgradation of existing infrastructure Experience (Essential) Extensive knowledge on any of the patch management/deployment tools like SCCM, Jetpatch, Puppet, BigFix, System Frontier, etc., Good knowledge on MS WSUS deployment, configuration and patch management Implementation of the patches using Change Management procedures. Secure approvals and perform the patching on the servers as per the patching window provided by the client. Govern and monitor deployment of patches from the patch tool and notify respective stake holders upon completion. Special instructions to be followed by technical teams like reboot sequence or checking the application services in case it is provided by Application support teams. Goof knowledge to troubleshoot/remediate failed patches from the tool Track the patch compliance and provide weekly and monthly reports to stake holders Maintain consistent patch compliance levels of 99% and higher Take a role of SPOC for all patching and vulnerability management in Windows Technical Skills (Core & Top-Up) Windows & AD Working Knowledge on Windows & Active Directory Services. Knowledge on concepts replication, Sites, KCC, etc. KMS Server knowledge Designing and deploying new Active Directory domain. Designing Group Policies and managing them. Implementing Microsoft DNS with integration to Active Directory. Planning and implementation of Disaster Recovery. Distributed File System (DFS) and should have worked on ADAM/LDAP. Troubleshooting inter-domain and inter-forest Trusts. Problem solving Capability in Nutanix Hyper Converged Infra Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations Knowledge Microsoft Cluster administration is preferred & good hands on experience on Windows Platform with 2008/2012/2016/2019 operating systems. Knowledge on Automation Patch management, RCA analysis, Application installs and upgrades following procedures documented by application owners Meeting SLA in time to fix the errors and problems VMWare Administer VMware ESX\VSphere infrastructure Virtual Machine management Managing and Troubleshooting ESX Servers P2V migrations using tools vSphere Capacity Planning & forecasting HA & DRS Virtual Network/Storage Architecture and Connectivity planning VSphere OS Performance tuning & management ESX/VSphere Hardware Upgrade, OS Upgrade Design & Implement Server Virtualization Solutions Strong Knowledge on troubleshooting skills on Windows server & VMware Strong Knowledge on VMware management tools Knowledge on Remote system administration Troubleshooting the incidents & problems reported on the servers To carry out the scheduled activities like Daily Checklists, Server reboot, Etc Monitoring of logs and alerts H/W troubleshooting & Vendor coordination Firmware & BIOS upgrade Understanding of capacity planning, performance Monitoring and tuning. Hand-on knowledge on various RAID technologies (RAID 0+1, RAID 1, RAID 5 etc.) Strong knowledge on Storage & Networking concepts Patching: Extensive knowledge on any of the patch deployment tools like SCCM, Jetpatch, Puppet, BigFix, System frontier, etc., Extensive knowledge on MS WSUS deployment, configuration and patch management Implementation of the patches using Change Management procedures. Secure approvals and perform the patching on the servers as per the patching window provided by the client. Govern and monitor deployment of patches from the patch tool and notify respective stake holders upon completion. Special instructions to be followed by technical teams like reboot sequence or checking the application services in case it is provided by Application support teams. Goof knowledge to troubleshoot/remediate failed patches from the tool Track the patch compliance and provide weekly and monthly reports to stake holders Maintain consistent patch compliance levels of 99% and higher Take a role of SPOC for all patching and vulnerability management in Windows List top 4 qualities for evaluation in order of importance Rank Criteria for Evaluation 1 Expert knowledge of VMWARE ESX 6.X, 7.X, Hyper-V Assessment , Design , Implementation, configuration, ESX Configuration , VM build & configuration, SRM configuration experience Extensive knowledge on VMware Cluster and DR environments 2 Active Directory, DNS, DHCP, Windows Admin knowledge Should have expert knowledge on Nutanix Infrastructure 3 VMWare Certified Professional (VCP) 6.x 7.x MCSE 20016 Private & Public Cloud Technologies 4 Expert knowledge in P2P,P2V,V2V,V2C,P2C using various migration tools Troubleshooting experience Oral and Written communication skills .buttontextbaffd789c5e25777 a{ border: 1px solid transparent; } .buttontextbaffd789c5e25777 a:focus{ border: 1px dashed #351a55 !important; outline: none !important; }
Posted 3 months ago
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