35 Nuance Jobs - Page 2

Overview Cigna International Health is initiating a project to modernise its portal and self-service application to bolster the expansion of our health businesses across the globe. Were actively seeking accomplished leaders to champion our vision and steer us towards building a mobile platform for serving Cignas customers all over the world. We are seeking an experienced Software Engineer to drive our front-end software development efforts in creating high-quality web and mobile solutions. The ideal candidate will engineer technical solutions, produce clean code, and ensure successful delivery of software solutions aligned with business goals. Responsibilities Technical Leadership: Provide d...

Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network Log and track faults for voice customers and provide progress update reports until resolution Liaise with next level for fault escalation and resolution To oversee faults and alarms passed to CTS2 and ensure clearance procedures are applied and followed To ensure the correct analysis and classification of each fault as it occurs on the network To keep Management informed of any red alert Customer and Network faults, and initiate escalation procedures to next level as necessary, and...

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative en...

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative en...

The Strategy & Consulting Global Network SONG Practice | Sprinklr Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales, Execution & Implementation | Level: Analyst | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2- 4 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in...

Job Title: Sprinklr Analyst | Strategy & Consulting Global Network SONG Practice Management Level: Analyst Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation Good to have skills: Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Job Summary : As a Sprinklr Product Solution Consulting Analyst, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. Your typical day will involve working with the development team, ana...

Job Title - GN - SONG - Service - Google Gen AI - Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A Must-have skills: Google Generative AI Studio Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and ...

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative en...

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative en...

Job Title: Sprinklr Analyst | Strategy & Consulting Global Network SONG Practice Management Level: Analyst Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation Good to have skills: Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Job Summary : As a Sprinklr Product Solution Consulting Analyst, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. Your typical day will involve working with the development team, ana...