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1 - 5 years

2 - 5 Lacs

Bengaluru

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On-site engineer should have good Knowledge on Linux Operating System. 1+ yr of exp in Linux Operating System like CentOS, Ubuntu. Strong Exp in LVM & NFS. Good Exposure in SAMBA Server. Installation and up gradation of OS, Kernel and additional Packages using RPM and YUM Should be RHCE certified engineer Candidate must be ready to successfully complete CCNA certification

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4 - 8 years

6 - 10 Lacs

Chennai

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JR REQ --Linux Admin --4to8year----Chennai---Neha Verma --- TCS C2H ---900000

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2 - 5 years

5 - 9 Lacs

Bengaluru

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The ACS Network Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. The candidate must be a, intermediate to senior-level network engineer, who can focus on improving overall customer experience by quickly identifying and resolving problems in a global, carrier class network. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers. Key tasks include: - Work with other Network Engineering teams for knowledge transfer of new product/technologies - Act as a point-of-escalation within the ACS Network Support Engineering team for technical issues during an assigned shift - Help provide solutions when working with customers to identify and remediate issues on the network - Plays a critical role in maintaining the global infrastructure for our Cloud environment, comprised of over 50,000 network devices globally - Directly create documentation, and provide oversight and peer review of change control documents written by other team members Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 2 or more years of experience working directly with customers 2-4 years of working on large scale service provider networks 2 years routing and switching experience CCNA or JNCIA Preferred technical and professional experience Experience with common Internet protocols such as DNS, NTP, LDAP and GSLB Experience with both Windows and Unix (Linux/FreeBSD) servers Exposure to global network design and management Experience with virtualization technologies such as VMWare, Xen, KVM Great communication and soft skills Solid experience creating technical documentation for current and future state network support needs Skill in troubleshooting, problem identification and resolution of networking issues Ability to both work independently as well as in a team environment Ability to organize and prioritize multiple work assignments Network protocols/technologies: Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing Network hardware: Cisco Catalyst 65XX and Nexus 7XXX series L3 switches, Juniper routers, Cisco Nexus and Catalyst switching hardware; Fortinet or other firewall appliances; Array Networks, Citrix or other load-balancing hardware Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc. CCNP, JNCIS or JNCIP

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4 - 6 years

6 - 8 Lacs

Mumbai

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Primary Skills 2 to 4 years experienced Linux certified engineer having relevant experience in DNS/DHCP server on UNIX platform. Knowledge of Lucent/NOKIA QIP or other IP Management product will be added advantage. Linux operating system; installation; configuration & trouble shooting of OS related issues. Good understanding of Linux file system; backup and restoration. Secondary Skills Patch management and up gradation of Linux server. Good knowledge of shell scripting; must be able to read; debug and understand shell scripts. Strong understanding of TCP/IP; DNS and DHCP & NTP protocols Good knowledge of subnetting and network fundamentals. About The Role : L2 support2 to 4 years experienced Linux certified engineer having relevant experience in DNS/DHCP server on UNIX platform. Knowledge of Nokia QIP or other IP Management product will be added advantage. Must be open for 24x7 operations. Able to handle incident tickets and service requests independently. Good communication and interpersonal skill. Must have learning and problem-solving attitude and good team player open for new responsibilities. Knowledge of ITIL framework. Certification will be an added advantage. Must have learning and problem-solving attitude and good team player open for new responsibilities

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5 - 10 years

7 - 12 Lacs

Bengaluru

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Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : Cloud Network Operations Minimum 5 year(s) of experience is required Educational Qualification : BE MCA or equivalent Job Summary :Accenture is building a new global high capacity, high performing core backbone. There is a requirement to build a new global operational support team to manage the network on a day to day basis. We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful day to day management and maintenance of the WAN environment. Delivering and establishing projects related network implementation for multiple clients. Roles & Responsibilities:1. Monitor, troubleshoot, and escalate production problems per operations processes, affecting the global MPLS network, Cloud and systems infrastructure2. Troubleshoot and resolve hardware and software issues of network devices including cloud components.3. Troubleshoot QoS related issues on the WAN.4. Implement change requests as per business needs on Cisco routers, switches, AWS and Azure WAN cloud.5. Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels. 6. Supervising responsibilities including interviewing and training/coaching team members.7. Act as internal escalation source in case team members need assistance.8. Provide operational support for WAN in a multi-shift 7 x 24 x 365 Operations Center 9. Keep up to date with new products and services that are supported by GNOC. 10. Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation Professional & Technical Skills: 1. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language 2. Hands-on experience troubleshooting Cisco routers, Catalyst and IOS switches (9000 series, Nexus series, 65xx, 45xx, and 35xx series).3. Knowledgeable in the following data circuit technologies - ATM, DSL, Frame Relay, Ethernet, ISDN, POS4. Expert knowledge in enterprise-level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, etc.). Specific knowledge of BGP, OSPF and IP protocols in an MPLS Environment.5. Experience working on CoS, QoS, WRED and related quality of service parameters.6. Good understanding of high availability fundamentals (HSRP and VRRP)7. Hands-on experience of LAN switching technologies:STP, Trunking, Etherchannel8. Knowledge of VPN technologies and IPSec and GRE protocols.9. Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP10. Organizational and problem-solving skills11. Amazon ( AWS) /Azure Cloud - Deployment & Operational support of enterprise AWS /AZURE & Google cloud setups.12. Network Automation skills ( Python, Ansible or any other scripting language) Additional Information:1. Customer service skills and client focus2. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4. Strong verbal and written communication skills Educational Qualification:BE, MCA equivalent or aboveWork Experience: 6-9 years relevant experience in a similar capacity with a large organization Qualification BE MCA or equivalent

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3 - 8 years

5 - 10 Lacs

Bengaluru

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Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : Cloud Network Operations Minimum 3 year(s) of experience is required Educational Qualification : BE MCA equivalent or above Job Summary :Accenture is building a new global high capacity, high performing core backbone. There is a requirement to build a new global operational support team to manage the network on a day to day basis. We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful day to day management and maintenance of the WAN environment. Delivering and establishing projects related network implementation for multiple clients. Roles & Responsibilities:1. Monitor, troubleshoot, and escalate production problems per operations processes, affecting the global MPLS network, Cloud and systems infrastructure2. Troubleshoot and resolve hardware and software issues of network devices including cloud components.3. Troubleshoot QoS related issues on the WAN.4. Implement change requests as per business needs on Cisco routers, switches, AWS and Azure WAN cloud.5. Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels. 6. Supervising responsibilities including interviewing and training/coaching team members.7. Act as internal escalation source in case team members need assistance.8. Provide operational support for WAN in a multi-shift 7 x 24 x 365 Operations Center 9. Keep up to date with new products and services that are supported by GNOC. 10. Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation Professional & Technical Skills: 1. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language 2. Hands-on experience troubleshooting Cisco routers, Catalyst and IOS switches (9000 series, Nexus series, 65xx, 45xx, and 35xx series).3. Knowledgeable in the following data circuit technologies - ATM, DSL, Frame Relay, Ethernet, ISDN, POS4. Expert knowledge in enterprise-level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, etc.). Specific knowledge of BGP, OSPF and IP protocols in an MPLS Environment.5. Experience working on CoS, QoS, WRED and related quality of service parameters.6. Good understanding of high availability fundamentals (HSRP and VRRP)7. Hands-on experience of LAN switching technologies:STP, Trunking, Etherchannel8. Knowledge of VPN technologies and IPSec and GRE protocols.9. Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP10. Organizational and problem-solving skills11. Amazon ( AWS) /Azure Cloud - Deployment & Operational support of enterprise AWS /AZURE & Google cloud setups.12. Network Automation skills ( Python, Ansible or any other scripting language) Additional Information:1. Customer service skills and client focus2. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4. Strong verbal and written communication skills Educational Qualification:BE, MCA equivalent or aboveWork Experience: 6-9 years relevant experience in a similar capacity with a large organization Qualification BE MCA equivalent or above

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3 - 5 years

6 - 10 Lacs

Bengaluru

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Project Role : Customer Contact Communications Represen Project Role Description : Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction. Create focused communications to reinforce existing processes or introduce new ones. Help manage the tools used for agent communications. Must have skills : Contact Center Technology Capabilities Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Customer Contact Communications Representative, you will be responsible for identifying and conducting communications activities to improve agent effectiveness and increase customer satisfaction. Your typical day will involve creating focused communications to reinforce existing processes or introduce new ones, as well as helping manage the tools used for agent communications. You will play a crucial role in ensuring effective communication within the contact center. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Develop and implement communication strategies to improve agent effectiveness. Create and distribute communications materials to agents, reinforcing existing processes or introducing new ones. Assist in managing the tools and platforms used for agent communications. Collaborate with cross-functional teams to gather information and insights for communication initiatives. Monitor and analyze the effectiveness of communication efforts and make recommendations for improvement. Professional & Technical Skills: Must To Have Skills:Proficiency in Contact Center Technology Capabilities. Strong understanding of contact center operations and best practices. Experience in developing and implementing communication strategies. Excellent written and verbal communication skills. Ability to work collaboratively in a team environment. Good To Have Skills:Experience with customer relationship management (CRM) systems. Additional Information: The candidate should have a minimum of 3 years of experience in Contact Center Technology Capabilities. This position is based at our Bengaluru office. A 15 years full time education is required. Roles & Responsibilities:- Provide ongoing technical support and maintenance of production and development systems and software products for Contact Center Technology Operations. Troubleshoot and resolve hardware/software issues across all server and network areas. Implement technology at the operating system-level for particular software solutions/vendors/brands. Provide basic and intermediate level troubleshooting for configured services running on various platforms. Collaborate with cross-functional teams to ensure timely resolution of issues and effective communication with stakeholders.Professional & Technical Skills:- Must To Have Skills:Strong understanding of Contact Center Technology Operations. Good To Have Skills:Knowledge of Network Infrastructures and Contact Center Technologies Implementation. Experience in providing technical support and maintenance for production and development systems and software products. Experience in troubleshooting and resolving hardware/software issues across all server and network areas. Experience in implementing technology at the operating system-level for particular software solutions/vendors/brands. Experience in providing basic and intermediate level troubleshooting for configured services running on various platforms. Summary Seeking responsible candidate that can cover a broad range of Unified Communications and Contact Center disciplines. UCC Platform experience (Verint,UCC Voice,Network etc.) Solve diverse issues by analyzing information where considerable interpretation of processes is required. Willingness and desire to participate in Architectural Design reviews and new learnings.Key Responsibilities Look into operations:Implement and support IP-based Contact Center solutions Incident management, Change management, Problem management, Service Requests Installation and Configuration Management/L1, L2 operations Support. Open to learning new technologies, set priorities and adapt appropriately to changing events on projects. Good understanding of below UCCE components-Cisco Ingress, Egress, and VXML Gateways-Cisco Unified Customer Voice Portal-Cisco Unified Contact Center Enterprise-Cisco Virtualized Voice Browser-Cisco Finesse-Cisco Unified Intelligence Center-Verint Recording Server Co-Ordination Support for Verint Host (OS Patching, System Backup and Upgrade). Vendor Co-Ordination (Cisco / Verint) Verint WFM Administrative Tasks Create and execute test plans to meet project requirements for assigned components Provide high quality content deliverables using the appropriate document templates Ensure solution is implemented as designed to the customers satisfaction and approval Open to work in shiftsGood To have Relevant hands on experience in UCCE environment and recording servers along with Contact Centre certification is a plus Understanding of Cisco routing and switching, VMWare, DNS, DHCP, Firewalls, SDWan, NTP is helpful Certifications CCNA / CCNP Qualifications 15 years full time education

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3 - 8 years

5 - 10 Lacs

Ahmedabad

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Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : Cloud Network Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful day to day management and maintenance of the WAN environment. Delivering and establishing projects related network implementation for multiple clients. Roles & Responsibilities:Experience in the troubleshooting and performance management of data infrastructure networksCustomer service skills and client focusFamiliar with service management processesAbility to read and write English with fluent conversational skillsProfessional certifications, e.g. ITIL, COBIT, relevant technologiesStrong communication and interpersonal skills including an ability to convey technical information using non-technical language Hands-on experience troubleshooting Cisco routers, Catalyst and IOS switches (9000 series, Nexus series, 65xx, 45xx, and 35xx series).Knowledgeable in the following data circuit technologies – ATM, DSL, Frame Relay, Ethernet, ISDN, POSExpert knowledge in enterprise-level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, etc.). Specific knowledge of BGP, OSPF and IP protocols in an MPLS Environment.Experience working on CoS, QoS, WRED and related quality of service parameters.Good understanding of high availability fundamentals (HSRP and VRRP)Hands-on experience of LAN switching technologies:STP, Trunking, EtherchannelKnowledge of VPN technologies and IPSec and GRE protocols.Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCPOrganizational and problem-solving skillsAmazon (AWS) /Azure Cloud – Deployment & Operational support of enterprise AWS /AZURE & Google cloud setups. Qualifications 15 years full time education

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5 - 10 years

7 - 12 Lacs

Bengaluru

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Job Title Enterprise Network SME Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. Enterprise in Data Network Design, Preparing of HLD/LLD, Implementation, Team leading, Service Level management, demand, incident, change management. Provide network WAN/LAN design, implementation, consulting, Cisco, HPE-Aruba, Juniper, Dell or equivalent Network assessment Identify the gaps and suggest the remedial solution. Handling Client discussions for due diligence, business information gathering etc. Writing design / solution documents and reviewing existing artifacts. Technical and Professional Requirements: CISCO SD Access, Aruba SD LAN deployment experience is must.Open Networking, Network Wireless – CISCO, ArubaNetwork Automation/Python/Ansible, HLD & LLD Documentation SkillsKnowledge on IPAM, DDI, NAC and NTP Server Implementations Preferred Skills: Technology->Network->CISCO technologies Technology->Network-AccessPoint->Aruba Domain->Network->SDN Technology->Network->Cisco Identity Services Engine ( ISE ) Domain->SDN-NFV->Software Defined Access Generic Skills: Technology->Network->Switching Domain->networking->Cisco certifications Technology->Networking->Routing technologies Additional Responsibilities: Basic Network Security, DC NetworkCertification:CCIE/CCDP/CCNP/equivalent Educational Requirements Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,BCA,BTech Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

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9 - 12 years

11 - 14 Lacs

Bengaluru

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About The Role : CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Extensive knowledge of Cisco Video Conferencing products and VOIP networking Participate in operations optimization troubleshooting of Cisco Expressways Hands on troubleshooting Experience with SIP and H323 protocols Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Experience with UCS platforms and VMware technologies such as vCenter vSphere EXSi and vSphere client Strong hands on of telephony dial plan design implementation and call control routing protocols such as H 323 MGCP SIP Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP Strong experience in Cisco video endpoints Troubleshoot and resolve general Voice Unified Communications related issues with root cause analysis Primary Skills Extensive knowledge of Cisco Video Conferencing products and VOIP networking Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Secondary Skills CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP

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3 - 8 years

5 - 10 Lacs

Hyderabad

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Project Role : Network Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Network Security Management Good to have skills : Network Security Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Your typical day will involve ensuring the smooth functioning of the network and providing timely support to customers. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure the smooth functioning of the telecommunication network elements. Integrate and manage the life cycle of network elements and associated configuration. Manage back office system data records. Support customer activations and configuration adjustments. Provide timely support to customers. The key responsibilities are highlighted below. The candidate isoExpected to build, deploy, configure, manage & troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelinesoPrimary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out.oExpected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met. oRequired to be knowledgeable in other Infrastructure components (like AD/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers etc. and TCP/IP concepts in order to assist in pinpointing problems that may or may not involve the network operationsoRequired to be versed with various eco-system software packages (mentioned above) for such activities as monitoring, configuration and troubleshooting as well as remote management.oExpected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required).oExpected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements.oExpected to prepare RCA reports and suggest mitigation strategies. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Security Management. Good To Have Skills:Experience with Network Security Operations. Strong understanding of network security management principles. Experience in configuring and managing network security devices. Knowledge of network protocols and technologies. Familiarity with network security best practices. Ability to troubleshoot network security issues. Excellent analytical and problem-solving skills. Expert level skills in configuring & troubleshooting of Network devices (LAN Switches/ Router/ Load Balancers). Preparing the Hardening Guidebook and necessary automation tool-kit. Also carryout hardening of the network devices as per the laid guidelines. In-depth knowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS). Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO. Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the same Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc. Expert level knowledge of IP addressing schemes (IPv4 & IPv6) Knowledge of log co-relation engines/ methodology would be an advantage Should have worked in Remote Management environment using tools. Additional Information: The candidate should have a minimum of 3 years of experience in Network Security Management. This position is based at our Hyderabad office. A 15 years full-time education is required. Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.) Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc. Exposure to technologies like Cisco ACI, FTD firewalls, load balancers Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member. Excellent verbal and written communications skills. Soft skills – Interpersonal relationship management, Time Management B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams. Experience of 5 to 7 Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc. Qualifications 15 years full time education

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3 - 6 years

3 - 7 Lacs

Bengaluru

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Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Red Hat OS Administration, Design, build and configure ap Good to have skills : SUSE Linux Administration, Microsoft Azure IaaS, AWS Architecture, Google cloud Platform Minimum 3 year(s) of experience is required Educational Qualification : 15 Years of full time education Role Description:Manage the cloud infrastructure environment through cross technology administration (OS, virtual networks, Security, Monitoring and Backup), Development and execution of script and automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all AWS hosted Virtual Machines, PaaS services, network, storage and security.Job Requirements:Minimum 4 years of experience in RedHat, SUSE and AWSKey Responsibilities:-Provide L2/L3 support on Linux (RHEL & SUSE) servers hosted on AWS infrastructure.-Installation, Configuration and administration of SLES 12 for SAP Applications and RHEL servers.-Cluster configuration, management and troubleshooting.-Performance tuning and storage optimization.-SUSE/RHEL OS upgrade, RedHat satellite server or SUSE manger configuration and administration. -Licensing knowledge and good understanding of patch and package management. -Incident and Change management, Health and performance Monitoring - Check server health, performance and capacity alerts, take preventive and remedial action.-Design, build and configure AWS Services to meet business process and application requirements. -Execution and documentation of infrastructure changes and preparing work instructions.-Reporting and participating in governance and audit activities. Technical Experience:-Experience in operating system level troubleshooting, resolving system boot issues, Kernel bugs and server log analysis. -Experience in regular operating system Patching and vulnerability remediations. -Experience in Linux System hardening and Non-Compliance remediation. -Clustering knowledge on Linux / SUSE GPFS or HA configuration. Knowledge of SAP HANA appliances is added advantage. -Hands on Experience in Samba, CIFS, LDAP, PAM, SSSD, user authentication using username/password pair, Kerberos, certificates or a combination of methods.-sshd, Openssl, Squid proxy, NGINIX, Antivirus, Syslog, VSFTP, NTP, Bash scripting, -Hands on experience in filesystem configuration with RAID and LVM. -Hands on experience on EC2, EBS, NSG, VPC, S3, ASG, ELB, Route53, CloudWatch, CloudFormation. -Knowledge on Ticketing tools preferably Service Now. Professional Attributes:Good analytical and troubleshooting skills with the ability to think logically through a problem. Must have the initiative, tenacity and commitment to see problems through to resolution, Ability to work in shift patterns and provide out of hours On-Call support. collaborate with other team members to develop automation strategies and deployment processes.Education Qualification:GraduateMandatory Certification:RHEL or SUSE,Optional Certification: ITIL, AWS, Virtualization, Networking, Azure, Microsoft or any other Qualification 15 Years of full time education

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3 - 8 years

5 - 10 Lacs

Bengaluru

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Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Network Infrastructures Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :BE MCA equivalent or above Job Summary:Accenture is building a new global high capacity, high performing core backbone. There is a requirement to build a new global operational support team to manage the network on a day to day basis. We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful day to day management and maintenance of the WAN environment. Delivering and establishing projects related network implementation for multiple clients. Roles & Responsibilities:1. Monitor, troubleshoot, and escalate production problems per operations processes, affecting the global MPLS network, Cloud and systems infrastructure2. Troubleshoot and resolve hardware and software issues of network devices including cloud components.3. Troubleshoot QoS related issues on the WAN.4. Implement change requests as per business needs on Cisco routers, switches, AWS and Azure WAN cloud.5. Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels. 6. Supervising responsibilities including interviewing and training/coaching team members.7. Act as internal escalation source in case team members need assistance.8. Provide operational support for WAN in a multi-shift 7 x 24 x 365 Operations Center 9. Keep up to date with new products and services that are supported by GNOC. 10. Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation Professional & Technical Skills:1. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language 2. Hands-on experience troubleshooting Cisco routers, Catalyst and IOS switches (9000 series, Nexus series, 65xx, 45xx, and 35xx series).3. Knowledgeable in the following data circuit technologies – ATM, DSL, Frame Relay, Ethernet, ISDN, POS4. Expert knowledge in enterprise-level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, etc.). Specific knowledge of BGP, OSPF and IP protocols in an MPLS Environment.5. Experience working on CoS, QoS, WRED and related quality of service parameters.6. Good understanding of high availability fundamentals (HSRP and VRRP)7. Hands-on experience of LAN switching technologies:STP, Trunking, Etherchannel8. Knowledge of VPN technologies and IPSec and GRE protocols.9. Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP10. Organizational and problem-solving skills11. Amazon ( AWS) /Azure Cloud – Deployment & Operational support of enterprise AWS /AZURE & Google cloud setups.12. Network Automation skills ( Python, Ansible or any other scripting language) Additional Information:1. Customer service skills and client focus2. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4. Strong verbal and written communication skills Educational Qualification:BE, MCA equivalent or above Work Experience:3-6 years relevant experience in a similar capacity with a large organization Qualifications BE MCA equivalent or above

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