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4.0 years

0 Lacs

Bengaluru, Karnataka, India

Remote

Introduction Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. The Opportunity We’re looking for a Technical Support Engineer who’s passionate about solving problems, helping people, and learning new technologies. You’ll play a key role in supporting our customers by providing technical assistance and ensuring a great experience across Poppulo’s SaaS platform. This is a great opportunity for someone with a solid foundation in technical support who’s ready to grow their skills and make a real impact in a collaborative team environment. Primary Responsibilities: Provide responsive, technical support to customers through chat, email, phone, and screen sharing. Help users troubleshoot and resolve a variety of software and platform-related issues. Clearly document the steps taken to solve problems and keep track of progress for team visibility and hand-off. Build your knowledge of Poppulo’s products, services, and tools so you can offer more in-depth support over time. Collaborate with teammates to share knowledge, improve processes, and support a positive customer experience. Stay organized and follow up on open issues to ensure nothing falls through the cracks. Work flexible hours, to support our global customer base. Complete customer-required background checks Take on other tasks or projects as needed to support the team. Skills & Experience Required: A degree in Computer Science, Information Technology, or similar – or equivalent hands-on experience. At least 4 years of experience in a customer-facing technical support role, with excellent knowledge of Window Server Administration: WMI, Active directory, DNS, DHCP, Server roles. Experience in OS troubleshooting, log analysis, Network LAN and Firewall concepts, as well as and NTFS and File Management Structures Experience with Remote Support tools—Logmein.com, Gotomeeting.com, VNC, Dameware, and RDP Confidence in troubleshooting technical problems and explaining solutions clearly. A strong sense of ownership and a willingness to learn new systems and tools. A team player with good communication skills who enjoys working with others to solve problems. Customer-focused mindset – you care about helping people and getting things right. Why Join Us? A supportive team that values learning, collaboration, and continuous improvement. Opportunities to develop your skills and grow your career in a fast-paced, tech-driven company. The chance to work with a global customer base and cutting-edge communication technology. Note: Flexible to work in 24/7 support. Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. We live the Poppulo values each day, as they are key to everything we do. Bring Your Best Self We show up authentically, are self-aware and always strive to be better. See it. Own it. Solve it. We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. Together We’re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy. Show more Show less

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0 years

0 Lacs

Hyderabad, Telangana, India

Remote

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Managed IT Services, Senior Associate Tier 3 The Managed IT Services General Support Engineer provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Services General Support Engineer, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career. Many of the job responsibilities required of a Managed IT Services General Support Engineer are directly related to providing superior support for client technology environments. Examples of assignments include: Capturing client requirements Infrastructure operations and management Adopting and learning new technologies Performing Enterprise Administration and Engineering tasks Troubleshooting business application issues Basic Qualifications: Degree or Certification in IT related field or relevant IT related experience Preferred Qualifications: 5-8 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and general networking Proven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, and other common Windows server functions Office 365 user, mailbox, and policy administration Proven experience with VMWare VCenter, ESXi, Data Center Cluster Management, and Microsoft Hyper-V Foundational experience with application delivery platforms such as Citrix and Remote Desktop Services, advanced profile management, delivery controller management, providing clustered / highly available services Microsoft Exchange troubleshooting Experience in large, complex environments with multiple locations Familiar with standard IT practices and policies Familiar with IT service management tools and processes (helpdesk, ticketing, etc.) Eagerness to contribute MSP Experience Exchange patch and service pack management Experience with NetApp Enterprise Storage Maintaining, patching and managing Citrix Applications / Desktops Strong knowledge in design and implementation of Citrix Apps and Desktops from client to server including Netscaler and Access Gateway. Troubleshooting experience in enterprise level Citrix deployments Citrix Policy design and implementation Excellent written and verbal communication, problem solving and analytical skills Strong judgment, issues management, and problem analysis techniques Strong presentation, facilitation, time management, and prioritization skills Proven ability to work both independently and as a part of a team Demonstrated ability to balance priorities. Shift: 10:30AM to 7:30PM / 11:30AM to 8:30PM At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com. Show more Show less

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0 years

0 Lacs

Navi Mumbai, Maharashtra, India

Remote

Job: Senior File Server Engineer Job Summary: We are seeking a skilled and detail-oriented Amazon FSx File Server Engineer to join our infrastructure team supporting a highly regulated financial services environment. This role is responsible for architecting, deploying, and managing enterprise file server solutions, including Amazon FSx for NetApp ONTAP, and handling traditional file server administration such as permissions management, GPO-based drive mapping, and compliance-aligned data governance. The ideal candidate brings a deep understanding of cloud file services and thrives in a high-security, audit-intensive environment. Key Responsibilities: Design, deploy, and manage enterprise-grade Amazon FSx for NetApp ONTAP file server environments Administer traditional file server functions including: Creating and managing file shares and NTFS permissions Implementing and maintaining Group Policy Objects (GPOs) to map network drives for users (e.g., drive letter assignments) Managing Active Directory (AD) integration, user access, and group-based permissions Monitor file server performance (IOPS, latency, usage) and perform capacity planning Implement and maintain backup and recovery strategies (e.g., FSx snapshots, 3rd-party backup tools) Troubleshoot issues such as file access errors, locked files, or performance bottlenecks Perform regular data hygiene tasks including quota enforcement, archiving stale data, and applying file screening policies Apply OS and platform patches to file servers in accordance with change management policies Support compliance, risk, and audit teams by producing logs, access reports, and detailed documentation Work closely with cybersecurity to ensure secure file sharing practices and data protection mechanisms Lead or assist in migrations from on-prem file servers to FSx and other cloud-based storage solutions Develop and maintain thorough operational documentation including SOPs, configuration baselines, and audit evidence Qualifications: 6+ years of experience in enterprise Windows file server administration, including NTFS, GPO, Active Directory, and permissions auditing 3+ years of hands-on experience with Amazon FSx for NetApp ONTAP, including setup, configuration, and performance tuning Deep understanding of GPO-based drive mapping and login script configuration in domain environments Strong familiarity with backup, disaster recovery, and data retention policies for file shares Knowledge of regulatory frameworks relevant to financial services (e.g., SOX, GLBA, PCI-DSS) and experience preparing for audits Proficiency in PowerShell scripting for automation of server tasks and policy deployments Solid troubleshooting skills related to file access, storage connectivity, and data integrity Preferred Qualifications: AWS certifications (e.g., AWS Certified SysOps Administrator or Solutions Architect) Experience with NetApp ONTAP CLI, System Manager, or Cloud Manager Familiarity with hybrid cloud storage integrations and tools (e.g., AWS Storage Gateway, Azure File Sync) Exposure to forensic investigations or SIEM tools in the context of file access About Us Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world. Morningstar DBRS empowers investor success by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers' needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-forward approach, and exceptional customer service. Morningstar DBRS is the next generation of credit ratings. If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker. Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues. R11_DBRSRatingsGmbHIndia DBRS Ratings GmbH, Branch India Legal Entity Show more Show less

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4 - 9 years

10 - 20 Lacs

Hyderabad

Work from Office

-Responsible for acquiring NTF (new to the firm) clients -Revenue generation and maintenance of relationships with HNI/UHNI & corporate clients and offer wealth advisory services -Need to ensure the growth of AUM or book size.

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0 - 20 years

0 Lacs

Bengaluru, Karnataka

Work from Office

2 - 3 Years 1 Opening Bangalore Role description Role Proficiency: Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requests Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes 3) Mentor new team members in understanding customer infrastructure and processes Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Adhere to ITIL best practices Runbook Reference: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Use KB/SOP to resolve tickets update KB/SOP with new findings Tickets Backlog: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Actively participate in team/organization-wide initiatives. Collaborate with other team members for timely resolution of tickets. Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Skill Examples: Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Knowledge Examples: 1) ITIL Framework 2) Monitoring knowledge with various infrastructure tools 3) Fair understanding of customer infrastructure ability to co-relate failures4) Networking:a. Understanding of IP addressingb. Moderate knowledge in Network show commands across routers switches Firewalls Load balancersc. Should have basic knowledge in High CPU High Bandwidth usage reasonsd. Basics in Port-Channels and ether channelse. Basic understanding of ticketing tools such as Service-now OR Remedy5) Server:a. Familiarity with the basic OS administrative tools and how to locate them analyse event logs/sys logs etc.b. File system (FAT NTFS etc) and partitioning knowledgec. Basic understanding of system processes/services and user process6) Storage & Backup:a. Good Knowledge in Storage and Backup technologyb. Strong Knowledge in Backup and Recovery Operationsc. Good Knowledge Tape Libraries Backup Appliances Virtual tape Libraries7) Monitoring:a. Good understanding of Networking conceptsb. Basic knowledge of infrastructure componentsc. Knowledge in handling and monitoringd. Familiar with Linux and Windows commands8) Database:a. Very fluent in Structured query languageb. Knowledge of database background processesc. Knowledge of 3-Tier client server architectures and Web services9) End User Computing:a. Knowledge on Office 365b. Basic Network knowledge10) Quality Analysis:a. Exposure to technology/processes as per audit requirements b. Working knowledge of MS Excel Word PPT Outlook etc.s Additional Comments: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Adhere to ITIL best practices Runbook Reference: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Use KB/SOP to resolve tickets update KB/SOP with new findings Tickets Backlog: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Actively participate in team/organization-wide initiatives. Collaborate with other team members for timely resolution of tickets. Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Skill Examples: Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Skills CCNA,Switch Configuration,Wireless Networking About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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4 - 9 years

10 - 20 Lacs

Hyderabad

Work from Office

-Responsible for acquiring NTF (new to the firm) clients -Revenue generation and maintenance of relationships with HNI/UHNI & corporate clients and offer wealth advisory services -Need to ensure the growth of AUM or book size.

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