81 Ntfs Jobs - Page 2

Roles & Responsibilities Job Summary: Infogain is seeking an experienced Active Directory Expert to join our team. As an Active Directory Expert, you will be responsible for designing, implementing, and maintaining Active Directory and Azure Active Directory (AAD) solutions for our clients. You will work closely with the project team and clients to understand business requirements, translate them into technical requirements, and deliver robust AD/AAD solutions that meet the client's needs. Roles And Responsibilities Windows 2016/2019 Active Directory working knowledge. Design, implement and maintain Active Directory and AAD solutions for our clients. Sound knowledge of MS security hotfixes, capable to perform an upgrade of Active Directory environment, apply change management process Manage the system properties, system policies and services on active directory top level domain structure and to delegate control/administration on active directory lower-level domain structure. PowerShell Scripting to Modify AD Attributes, Group Policy Analysis, GPO Configuration & Item-Level Targeting. Managing \ Performing \Troubleshooting, schema updates Management of Active Directory domain controller FSMO roles Managing \ Performing \Troubleshooting of Group policy objects (GPO) Add, remove and configure Active Directory sites, sitelinks and subnets Strong experience and understanding to Implement, Manage and troubleshoot DHCP servers. Managing \ Performing \Troubleshooting File Replication service (FRS) Diagnose and resolve problems associated with the Directory Replication service Configure and manage the AD DNS services Manage Trust relationships Configure and manage the Directory Replication service Strong understanding of AD Disaster recovery Ensure the overall security of the Active Directory domain. Register global applications and SSO in AAD Configure AAD security features, such as Multi-Factor Authentication (MFA), Conditional Access, and Identity Protection. Capable to plan and execute AAD migration projects from on-premises Active Directory or other Identity Providers to Azure AD Provide expertise in integrating AAD with other Microsoft and third-party applications and services, such as Microsoft 365, Azure, and Salesforce etc., Create and maintain technical documentation for AAD solutions and architectures. Provide training and support to administrators on AAD functionalities and best practices Stay up to date with the latest AAD features, security updates, and compliance requirements Conducting root cause analysis as applicable Perform Problem Management Analyze current Active Directory environment to identify both technical and operational challenges and develop solutions for improvement Should have a good understanding of Identity and Access Management platform framework and functions. Should have very good knowledge on User Access Management Process, Auditing and Reporting Should have very good hands-on experience to add/remove/modify ACL, advance ACL, change ownership on File and Folder NTFS Permission on local, network file servers, DFS. Requirements Bachelor's or Master's degree in Computer Science or a related field At least 5 years of experience in designing, implementing, and maintaining Active Directory & AAD solutions for enterprise clients. Deep understanding of Active Directory functionalities such as site and services, Domain Trust, AD replication, DNS and Group Policies. AD upgradation and Migration, Patching of Domain controllers etc. Deep understanding of Azure Active Directory functionalities, such as Azure AD Connect, Azure AD Domain Services, and Azure AD B2B/B2C Strong expertise in AAD security features, such as MFA, Conditional Access, Identity Protection, and Azure AD Privileged Identity Management Experience in AAD migration projects from on-premises Active Directory or other Identity Providers to Azure AD Knowledge of integrating AAD with other Microsoft and third-party applications and services, such as Microsoft 365, Azure, and Salesforce Good understanding of cloud security concepts and compliance standards, such as SOC, ISO, and GDPR Excellent communication and interpersonal skills, with the ability to work effectively in a team environment Microsoft certifications in Azure Active Directory and related technologies are a plus Good To Have Good interpersonal and organizational skills, ability to handle multiple projects. Flexibility to work in the shifts Good communication skills written and verbal Good understanding and working knowledge of Hybrid joined devices and Intune based management Experience 8-11 Years Skills Primary Skill: Infrastructure Support Sub Skill(s): Infrastructure Support Additional Skill(s): Active Directory, Infrastructure Support, System Administrator, AD DC DHCP DNS, Managed Services-L1 Support About The Company Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP). Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

Company Description WSNE Consulting has been a trusted partner in connecting top businesses with talented applicants across all industries for over ten years. With a team of 150 skilled recruiters, we offer a variety of staffing and talent acquisition services, including executive search, temp staffing, and company branding and marketing. Our expertise includes passive applicant sourcing, foreign recruitment, and diversity and inclusion recruiting. We take a consultative approach to hiring, aligning candidates' personalities, values, and cultural fit with the unique needs of each business. Our dedication to a personalized hiring strategy sets us apart in the industry. Role Description Responsibilities : Manage client engagements, with a focus on incident response and investigation. Provide both subject matter expertise and project management experience to serve as the point person for client engagements. Assist with client incident scoping call and participate in the incident from kick-off through full containment and remediation. Security Analytics Efficiently distill actionable information from large data sets for reporting, hunting, and anomaly detection. Recommend and document specific countermeasures and mitigating controls with post incident analysis findings. Develop comprehensive and accurate reports and presentations for both technical and executive audiences. Conduct Digital Forensic and Incident Response (DFIR) analysis, network log and network PCAP analysis, malware triage, and other investigation related activities in support of Incident Response investigations. Supervise Digital Forensics and Incident Response staff and assisting with performance reviews and mentorship of cybersecurity professionals. Mature the Security Incident Response process to ensure it meets the needs of the Clients. Interact with Clients CSIRT teams to cater continuous and/or ad-hoc client requests for Incident Response services. Possess the experience, credibility and integrity to perform as an expert witness. Involve in business development activities and supporting pre-sales teams in Identify, market, and develop new business opportunities. Assist with research and distribute cyber threat intelligence developed from Incident Response activities. Research, develop and recommend infrastructure (hardware & software) needs for DFIR and evolve existing methodologies to enhance and improve our DFIR practice. Skills Required 8-14 years Information Security experience with at least 5 year of Incident Response experience. Solid understanding of MITRE ATT&CK, NIST cyber incident response framework and Cyber kill chain. Understanding of Threat Hunting and threat Intelligence concepts and technologies. Experience of leveraging technical security solutions such as SIEM, IDS/IPS, EDR, vulnerability management or assessment, malware analysis, or forensics tools for incident triage and analysis. Deep experience with most common OS (Windows, MacOS, Linux, Android, iOS) and their file systems (ext3.4, NTFS, HFS+, APFS, exFAT etc). Proficiency with industry-standard forensic toolsets (i.e. EnCase, Axiom/IEF, Cellebrite/UFED, Nuix and FTK). Experience of enterprise level cloud infrastructure such as AWS, MS Azure, G Suite, O365 etc. Experience of malware analysis and understanding attack techniques. CISSP, ECIH v2, GCFA, GCIH, EnCE or equivalent DFIR certification. Ability to work in time-sensitive and complex situations with ease and professionalism, possess an efficient and versatile communication style. Good verbal and written communication skill, excellent interpersonal skills. (ref:hirist.tech)

-Responsible for acquiring NTF (new to the firm) clients -Revenue generation and maintenance of relationships with HNI/UHNI & corporate clients and offer wealth advisory services -Need to ensure the growth of AUM or book size.

Our Context We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, AWS/Azure cloud environments, Linux and core Windows Server technologies. You will play a critical role in ensuring system availability, performance, and security for our clients. Your Missions Cortex XDR: Deploy, monitor, and manage endpoint agents. Palo Alto: Push and manage firewall rules across environments. Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments. Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments. Administer IAM users, roles, and policies, following security best practices. Configure and maintain basic networking and VPN access (VPC, security groups, site-to-site and client VPN). Provide operational support for core AWS services (EC2, S3, etc.) in coordination with DevOps teams. Manage and troubleshoot Citrix Virtual Apps & Desktops Perform VM management and troubleshooting using VMware vSphere and ESXi. Handle backup operations and restore processes using Veeam Backup & Replication. Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions. Manage Endpoint Protection tools like Bitdefender. Maintain and support anti-spam tools and MFA administration (DUO or Authenticator). Manage and maintain Zscaler ZIA/ZPA, our Zero Trust remote access solution. Assist with patching, upgrades and regular maintenance of server environments. Provide support for print servers. Respond to escalated technical issues from L1 engineers and work collaboratively with other teams. Maintain thorough documentation of systems, incidents, and standard operating procedures. Required Technical Skills: Networking: Good understanding of switching, routing, VLANs, and IP addressing. Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront RDS (Remote Desktop Services) - session management, licensing, gateway Microsoft Windows Server 2012/2016/2019/2022 Microsoft Azure administration and infrastructure setup AWS administration skills: IAM, EC2, VPC, VPN configuration, and S3 operations. Office 365 / Microsoft 365 – administration, migration, hybrid VMware ESXi, vSphere, VM snapshots, vMotion Veeam Backup and Réplications Active Directory, DNS, DHCP, GPOs Jira (or similar ticketing system) Nagios or any other remote monitoring & management tool Spam filter systems Zscaler Zero Trust remote access MFA configuration ( DUO Admin Panel, Microsoft Authenticator...) Bitdefender Endpoint Management Print Server and Network Printer Configuration In-place Upgrades of Windows OS and Server Roles Preferred Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. 3–5 years of hands-on experience in L2+ support within a hosting or managed services environment. Relevant certifications preferred: Microsoft Certified: Azure Administrator Associate (AZ-104) Citrix Certified Associate (CCA-V) VMware VCP MCSA/MCSE AWS Certified Cloud Practitioner AWS Certified SysOps Administrator is a plus ITIL v4 Foundation knowledge is a plus Soft Skills & Attributes: Excellent troubleshooting and analytical skills Ability to handle high-pressure environments and prioritize issues effectively Team player with collaborative attitude Strong customer orientation and problem-solving mindset Strong documentation and communication skills Willingness to work flexible hours or shifts as per client SLAs

Our Context We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, AWS/Azure cloud environments, Linux and core Windows Server technologies. You will play a critical role in ensuring system availability, performance, and security for our clients. Your Missions Cortex XDR: Deploy, monitor, and manage endpoint agents. Palo Alto: Push and manage firewall rules across environments. Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments. Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments. Administer IAM users, roles, and policies, following security best practices. Configure and maintain basic networking and VPN access (VPC, security groups, site-to-site and client VPN). Provide operational support for core AWS services (EC2, S3, etc.) in coordination with DevOps teams. Manage and troubleshoot Citrix Virtual Apps & Desktops Perform VM management and troubleshooting using VMware vSphere and ESXi. Handle backup operations and restore processes using Veeam Backup & Replication. Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions. Manage Endpoint Protection tools like Bitdefender. Maintain and support anti-spam tools and MFA administration (DUO or Authenticator). Manage and maintain Zscaler ZIA/ZPA, our Zero Trust remote access solution. Assist with patching, upgrades and regular maintenance of server environments. Provide support for print servers. Respond to escalated technical issues from L1 engineers and work collaboratively with other teams. Maintain thorough documentation of systems, incidents, and standard operating procedures. Required Technical Skills: Networking: Good understanding of switching, routing, VLANs, and IP addressing. Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront RDS (Remote Desktop Services) - session management, licensing, gateway Microsoft Windows Server 2012/2016/2019/2022 Microsoft Azure administration and infrastructure setup AWS administration skills: IAM, EC2, VPC, VPN configuration, and S3 operations. Office 365 / Microsoft 365 – administration, migration, hybrid VMware ESXi, vSphere, VM snapshots, vMotion Veeam Backup and Réplications Active Directory, DNS, DHCP, GPOs Jira (or similar ticketing system) Nagios or any other remote monitoring & management tool Spam filter systems Zscaler Zero Trust remote access MFA configuration ( DUO Admin Panel, Microsoft Authenticator...) Bitdefender Endpoint Management Print Server and Network Printer Configuration In-place Upgrades of Windows OS and Server Roles Preferred Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. 3–5 years of hands-on experience in L2+ support within a hosting or managed services environment. Relevant certifications preferred: Microsoft Certified: Azure Administrator Associate (AZ-104) Citrix Certified Associate (CCA-V) VMware VCP MCSA/MCSE AWS Certified Cloud Practitioner AWS Certified SysOps Administrator is a plus ITIL v4 Foundation knowledge is a plus Soft Skills & Attributes: Excellent troubleshooting and analytical skills Ability to handle high-pressure environments and prioritize issues effectively Team player with collaborative attitude Strong customer orientation and problem-solving mindset Strong documentation and communication skills Willingness to work flexible hours or shifts as per client SLAs

Our Context We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, AWS/Azure cloud environments, Linux and core Windows Server technologies. You will play a critical role in ensuring system availability, performance, and security for our clients. Your Missions Cortex XDR: Deploy, monitor, and manage endpoint agents. Palo Alto: Push and manage firewall rules across environments. Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments. Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments. Administer IAM users, roles, and policies, following security best practices. Configure and maintain basic networking and VPN access (VPC, security groups, site-to-site and client VPN). Provide operational support for core AWS services (EC2, S3, etc.) in coordination with DevOps teams. Manage and troubleshoot Citrix Virtual Apps & Desktops Perform VM management and troubleshooting using VMware vSphere and ESXi. Handle backup operations and restore processes using Veeam Backup & Replication. Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions. Manage Endpoint Protection tools like Bitdefender. Maintain and support anti-spam tools and MFA administration (DUO or Authenticator). Manage and maintain Zscaler ZIA/ZPA, our Zero Trust remote access solution. Assist with patching, upgrades and regular maintenance of server environments. Provide support for print servers. Respond to escalated technical issues from L1 engineers and work collaboratively with other teams. Maintain thorough documentation of systems, incidents, and standard operating procedures. Required Technical Skills: Networking: Good understanding of switching, routing, VLANs, and IP addressing. Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront RDS (Remote Desktop Services) - session management, licensing, gateway Microsoft Windows Server 2012/2016/2019/2022 Microsoft Azure administration and infrastructure setup AWS administration skills: IAM, EC2, VPC, VPN configuration, and S3 operations. Office 365 / Microsoft 365 – administration, migration, hybrid VMware ESXi, vSphere, VM snapshots, vMotion Veeam Backup and Réplications Active Directory, DNS, DHCP, GPOs Jira (or similar ticketing system) Nagios or any other remote monitoring & management tool Spam filter systems Zscaler Zero Trust remote access MFA configuration ( DUO Admin Panel, Microsoft Authenticator...) Bitdefender Endpoint Management Print Server and Network Printer Configuration In-place Upgrades of Windows OS and Server Roles Preferred Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. 3–5 years of hands-on experience in L2+ support within a hosting or managed services environment. Relevant certifications preferred: Microsoft Certified: Azure Administrator Associate (AZ-104) Citrix Certified Associate (CCA-V) VMware VCP MCSA/MCSE AWS Certified Cloud Practitioner AWS Certified SysOps Administrator is a plus ITIL v4 Foundation knowledge is a plus Soft Skills & Attributes: Excellent troubleshooting and analytical skills Ability to handle high-pressure environments and prioritize issues effectively Team player with collaborative attitude Strong customer orientation and problem-solving mindset Strong documentation and communication skills Willingness to work flexible hours or shifts as per client SLAs

JOB Description – Wintel System Admin L2 Experience- 5+ Years Roles and Responsibility We are looking for a passionate WINTEL Engineer with excellent communication skills. The candidate should be able to deliver results in a fast-paced environment that is metrics-driven. A candidate who is responsible for the routine testing and analysis of security safeguards. Controls, monitors, and verifies the compliance of the security controls put in place by the operations team and/or implements the operational components. Create, suspend, and delete security accounts and endpoints on the servers. Is responsible for resolving problems in compliance with all established procedures. Implement planned changes (server configuration, upgrades, repairs). Respond to client requests based on contractual conditions. Ensure the development and update of procedures and operational documentation. Implement solutions, modifications, installations, and maintenance tasks when required. Perform any other tasks as requested by the management team. The candidate should be able to effectively operate within set guidelines, policies, and procedures, and able to execute instructions with minimal supervision. S.No. Skill Experience 1 Technical Support Engineer (L2) B.E. / B. Tech/BCA/Graduate/Diploma (Onsite), 5+ Years relevant experience, ITIL Certified, OEM Certified in Minimum One Technology. Exposure to Windows Servers, IIS & Active Directory administration. Wintel Engineer Requirements Proactive monitoring and administration know-how to create/modify/manage alerts for new/existing servers with good knowledge of the working technology. Administration working knowledge on different Windows OS platforms (Windows Server 2012R2, 2016, 2019 & 2022), OS configuration on different roles - Domain WINS DNS DHCP IIS WSUS - configuration and troubleshooting. Knowledge of - Disk & Storage File & Print Server Management, Terminal Services, RAID Administration, NTFS. Permissions and troubleshooting issues related to the above applications. Understanding of OS migration concepts. Working knowledge of Microsoft Windows failover Cluster installation and configuration. Performance fine-tuning on OS level. Knowledge of Server RAID configurations. Working knowledge of File Server along with NTFS permissions. Working knowledge of Print Server. Working knowledge of FTP & SFTP services. Understanding and good working knowledge of Active Directory and DNS services. Understanding & working knowledge of Azure AD. Understanding/knowledge on VMware. Good writing skills for technical documentation and reports. Good communication skills for customer and technical calls. Knowledge of ITIM and process for Incident, Service, Change, and Problem management. Support L1 team wherever is required.

-Responsible for acquiring NTF (new to the firm) clients -Revenue generation and maintenance of relationships with HNI/UHNI & corporate clients and offer wealth advisory services -Need to ensure the growth of AUM or book size.

2 - 3 Years 1 Opening Trivandrum Role description Role Proficiency: Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requests Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes 3) Mentor new team members in understanding customer infrastructure and processes Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Adhere to ITIL best practices Runbook Reference: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Use KB/SOP to resolve tickets update KB/SOP with new findings Tickets Backlog: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Actively participate in team/organization-wide initiatives. Collaborate with other team members for timely resolution of tickets. Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Skill Examples: Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Knowledge Examples: 1) ITIL Framework 2) Monitoring knowledge with various infrastructure tools 3) Fair understanding of customer infrastructure ability to co-relate failures4) Networking:a. Understanding of IP addressingb. Moderate knowledge in Network show commands across routers switches Firewalls Load balancersc. Should have basic knowledge in High CPU High Bandwidth usage reasonsd. Basics in Port-Channels and ether channelse. Basic understanding of ticketing tools such as Service-now OR Remedy5) Server:a. Familiarity with the basic OS administrative tools and how to locate them analyse event logs/sys logs etc.b. File system (FAT NTFS etc) and partitioning knowledgec. Basic understanding of system processes/services and user process6) Storage & Backup:a. Good Knowledge in Storage and Backup technologyb. Strong Knowledge in Backup and Recovery Operationsc. Good Knowledge Tape Libraries Backup Appliances Virtual tape Libraries7) Monitoring:a. Good understanding of Networking conceptsb. Basic knowledge of infrastructure componentsc. Knowledge in handling and monitoringd. Familiar with Linux and Windows commands8) Database:a. Very fluent in Structured query languageb. Knowledge of database background processesc. Knowledge of 3-Tier client server architectures and Web services9) End User Computing:a. Knowledge on Office 365b. Basic Network knowledge10) Quality Analysis:a. Exposure to technology/processes as per audit requirements b. Working knowledge of MS Excel Word PPT Outlook etc.s Additional Comments: Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Skills It Service Desk,Servicenow,Problem Solving Skill About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Role Description Role Proficiency: Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requests Outcomes 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes 3) Mentor new team members in understanding customer infrastructure and processes Measures Of Outcomes 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements Monitoring Outputs Expected: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Adhere to ITIL best practices Runbook Reference Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Use KB/SOP to resolve tickets update KB/SOP with new findings Tickets Backlog Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Actively participate in team/organization-wide initiatives. Collaborate with other team members for timely resolution of tickets. Assist new team members to understand the customer environment. Process Adherence Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one-on-one mentorship for new joiners. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Skill Examples Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Knowledge Examples ITIL Framework 2) Monitoring knowledge with various infrastructure tools 3) Fair understanding of customer infrastructure ability to co-relate failures4) Networking:a. Understanding of IP addressingb. Moderate knowledge in Network show commands across routers switches Firewalls Load balancersc. Should have basic knowledge in High CPU High Bandwidth usage reasonsd. Basics in Port-Channels and ether channelse. Basic understanding of ticketing tools such as Service-now OR Remedy5) Server:a. Familiarity with the basic OS administrative tools and how to locate them analyse event logs/sys logs etc.b. File system (FAT NTFS etc) and partitioning knowledgec. Basic understanding of system processes/services and user process6) Storage & Backup:a. Good Knowledge in Storage and Backup technologyb. Strong Knowledge in Backup and Recovery Operationsc. Good Knowledge Tape Libraries Backup Appliances Virtual tape Libraries7) Monitoring:a. Good understanding of Networking conceptsb. Basic knowledge of infrastructure componentsc. Knowledge in handling and monitoringd. Familiar with Linux and Windows commands8) Database:a. Very fluent in Structured query languageb. Knowledge of database background processesc. Knowledge of 3-Tier client server architectures and Web services9) End User Computing:a. Knowledge on Office 365b. Basic Network knowledge10) Quality Analysis:a. Exposure to technology/processes as per audit requirements b. Working knowledge of MS Excel Word PPT Outlook etc.s Additional Comments Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Skills It Service Desk,Servicenow,Problem Solving Skill

Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks Your work profile As Manager in our Cyber Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - Key Responsibilities : The role requires providing expertise and leadership for Incident Response capabilities including good understanding of cyber incident forensics. It requires providing both subject matter expertise and project management experience to serve as the “point person” of client engagement in domain. The candidate shall pertain efficient incident response and remediation skills to minimise the impact of cyber risks. The individual will oversee and support security monitoring operations team and assist them during security incidents and ensure incidents are managed and responded effectively including and reporting to stakeholders. This role primarily consists of leading team of the Incident responders, Incident managers and stakeholders (including client, vendors, etc.) and to conduct thorough response activities on behalf of a wide variety of clients across sectors. Candidate is required to work in complex security environments and alongside SOC team to design, communicate and execute incident response, containment and remediation plans. Candidate is required to have hands-on experience of incident management and investigation tools and shall be comfortable leading teams on challenging engagements, communicating with clients, providing hands-on assistance with incident response activities, and creating and presenting high-quality deliverables. Role: Incident Response Leader Strong experience in Digital Forensics, NIST, Malware Analyst, Manual Sandboxing, Malware reverse engineering, Redline REMNUX, Magnet AXIOM, ENCASE, Image file system analysis, Network forensic. Manage client engagements, with a focus on incident response and investigation. Provide both subject matter expertise and project management experience to serve as the “point person” for client engagements. Assist with client incident scoping call and participate in the incident from kick-off through full containment and remediation. Security Analytics - Efficiently distill actionable information from large data sets for reporting, hunting, and anomaly detection. Recommend and document specific countermeasures and mitigating controls with post incident analysis findings. Develop comprehensive and accurate reports and presentations for both technical and executive audiences. Conduct Digital Forensic and Incident Response (DFIR) analysis, network log and network PCAP analysis, malware triage, and other investigation related activities in support of Incident Response investigations. Supervise Digital Forensics and Incident Response staff and assisting with performance reviews and mentorship of cybersecurity professionals. Mature the Security Incident Response process to ensure it meets the needs of the Clients. Interact with Client’s CSIRT teams to cater continuous and/or ad-hoc client requests for Incident Response services. Possess the experience, credibility and integrity to perform as an expert witness. Involve in business development activities and supporting pre-sales teams in Identify, market, and develop new business opportunities. Assist with research and distribute cyber threat intelligence developed from Incident Response activities Research, develop and recommend infrastructure (hardware & software) needs for DFIR and evolve existing methodologies to enhance and improve our DFIR practice. Skills required 8-14 years Information Security experience with at least 5 year of Incident Response experience. Solid understanding of MITRE ATT&CK, NIST cyber incident response framework and Cyber kill chain. Understanding of Threat Hunting and threat Intelligence concepts and technologies Experience of leveraging technical security solutions such as SIEM, IDS/IPS, EDR, vulnerability management or assessment, malware analysis, or forensics tools for incident triage and analysis. Deep experience with most common OS (Windows, MacOS, Linux, Android, iOS) and their file systems (ext3.4, NTFS, HFS+, APFS, exFAT etc) Proficiency with industry-standard forensic toolsets (i.e. EnCase, Axiom/IEF, Cellebrite/UFED, Nuix and FTK) Experience of enterprise level cloud infrastructure such as AWS, MS Azure, G Suite, O365 etc. Experience of malware analysis and understanding attack techniques. CISSP, ECIH v2, GCFA, GCIH, EnCE or equivalent DFIR certification. Ability to work in time-sensitive and complex situations with ease and professionalism, possess an efficient and versatile communication style. Good verbal and written communication skill, excellent interpersonal skills. Abilities: Strong English verbal, written communication, report writing and presentations skills. Ability to multitask and prioritize work effectively. Responsive to challenging tasking. Highly motivated self-starter giving attention to detail. Strong analytical skills and efficient problem solving. Capable to operate in a challenging and fast-paced environment. Location and way of working Base location: Bangalore, Hyderabad, Mumbai Your role as Manager We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, Senior Executive across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome… entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.

India Information Technology (IT) Group Functions Job Reference # 312700BR City Hyderabad Job Type Full Time Your role This is a role for an experienced SRE proficient in Windows Infrastructure and platforms who has sound technical skills and hands on experience in maintaining and improving all aspects of the Windows server environment for all flavors of Windows from 2012 through to Windows 2022 and Lead a team in an enterprise environment. You will Lead a team in an enterprise environment. The infrastructure environment is a hybrid cloud environment that includes an interdependent combination of Linux and Windows servers, Windows desktops, and high performance data and storage networks. will work with the SRE and Infrastructure engineering teams to improve the firm’s hybrid cloud infrastructure be involved in engineering project work and operational support to increase overall supportability and reliability of the firm’s enterprise technology environment. primarily focus on Windows Server, home grown orchestration and automation tools that are powered by PowerShell, Python and Azure Pipelines, virtualization and enterprise storage technologies but there will also be significant opportunities to work with the wider set of technology platforms in use at the firm. In addition, understand business priorities; adequately prioritize work accordingly to meet project objectives drive for improvements and implement them in regional or global scale communicate and collaborate with other internal partners for planning and coordination of implementation to ensure work is completed in a timely manner you will be expected to drive the execution Your team The hosting multi compute team is a global organization within the Technology Services team providing technology infrastructure platforms to underpin our partners business applications. You will be part of the Windows hosting team, which has a global footprint and works with clients and wider team members spread across the world. Together we drive consistency across business divisions and optimize operations and support costs. You'll be working with the global Windows SRE team. As an SRE Lead, you will be instrumental in maintaining and supporting the hybrid cloud Windows Server estate across the globe and will continuously look for ways to improve the management of these servers through automation. Your expertise  degree with 12+ years of experience in supporting and managing large scale Windows Server Deployments (2022, 2019,2016, 2012)  good knowledge of Windows Server, Azure integration services, and related technologies (e.g., Active Directory, RBAC, Azure Policy, failover clustering) is required, as is a working knowledge of networking concepts  hands on experience with Windows DHCP server administration and Scope migrations., Windows DFS (Both Standalone and Active Directory) and SMB, File Servers, Share and NTFS Permission structure.  experience supporting virtualization platforms (e.g., Hyper-V and VMware), enterprise storage platforms, database platforms (e.g., Microsoft SQL Server), and integration with cloud service providers (e.g., AWS, Azure, GCP) is also beneficial  understanding of PowerShell including an understanding of its underlying design, is required. Experience in Python and C# is preferred.  experience creating and maintaining CD Pipelines and IaC (Infrastructure as Code) deployments using Azure DevOps or GitLab  possess excellent verbal and written communication skills in English. Have worked in an agile setup and familiar with the Agile Manifesto  basic understanding of the Banking and Finance industries with previous job experience a plus. Exposure to enterprise environment ITIL based processes know-how , Issue Management and effective escalation management , Global User support exposure  familiar with Agile and SRE practices About us UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.. We have a presence in all major financial centers in more than 50 countries. Join us At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact? Contact Details UBS Business Solutions SA UBS Recruiting Disclaimer / Policy statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Job Reference # 312700BR Job Type Full Time Your role This is a role for an experienced SRE proficient in Windows Infrastructure and platforms who has sound technical skills and hands on experience in maintaining and improving all aspects of the Windows server environment for all flavors of Windows from 2012 through to Windows 2022 and Lead a team in an enterprise environment. You will Lead a team in an enterprise environment. The infrastructure environment is a hybrid cloud environment that includes an interdependent combination of Linux and Windows servers, Windows desktops, and high performance data and storage networks. will work with the SRE and Infrastructure engineering teams to improve the firm’s hybrid cloud infrastructure be involved in engineering project work and operational support to increase overall supportability and reliability of the firm’s enterprise technology environment. primarily focus on Windows Server, home grown orchestration and automation tools that are powered by PowerShell, Python and Azure Pipelines, virtualization and enterprise storage technologies but there will also be significant opportunities to work with the wider set of technology platforms in use at the firm. In addition, understand business priorities; adequately prioritize work accordingly to meet project objectives drive for improvements and implement them in regional or global scale communicate and collaborate with other internal partners for planning and coordination of implementation to ensure work is completed in a timely manner you will be expected to drive the execution Your team The hosting multi compute team is a global organization within the Technology Services team providing technology infrastructure platforms to underpin our partners business applications. You will be part of the Windows hosting team, which has a global footprint and works with clients and wider team members spread across the world. Together we drive consistency across business divisions and optimize operations and support costs. You'll be working with the global Windows SRE team. As an SRE Lead, you will be instrumental in maintaining and supporting the hybrid cloud Windows Server estate across the globe and will continuously look for ways to improve the management of these servers through automation. Your expertise  degree with 12+ years of experience in supporting and managing large scale Windows Server Deployments (2022, 2019,2016, 2012)  good knowledge of Windows Server, Azure integration services, and related technologies (e.g., Active Directory, RBAC, Azure Policy, failover clustering) is required, as is a working knowledge of networking concepts  hands on experience with Windows DHCP server administration and Scope migrations., Windows DFS (Both Standalone and Active Directory) and SMB, File Servers, Share and NTFS Permission structure.  experience supporting virtualization platforms (e.g., Hyper-V and VMware), enterprise storage platforms, database platforms (e.g., Microsoft SQL Server), and integration with cloud service providers (e.g., AWS, Azure, GCP) is also beneficial  understanding of PowerShell including an understanding of its underlying design, is required. Experience in Python and C# is preferred.  experience creating and maintaining CD Pipelines and IaC (Infrastructure as Code) deployments using Azure DevOps or GitLab  possess excellent verbal and written communication skills in English. Have worked in an agile setup and familiar with the Agile Manifesto  basic understanding of the Banking and Finance industries with previous job experience a plus. Exposure to enterprise environment ITIL based processes know-how , Issue Management and effective escalation management , Global User support exposure  familiar with Agile and SRE practices About Us UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.. We have a presence in all major financial centers in more than 50 countries. Join us At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact? Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

About Us Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub. What you’ll do? Participate in 24x7 shifts Monitor the stability of our products with various internal tools. L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated). Handle incident response, troubleshooting and fix for various products/services. Handle escalations as per policies/procedures. Get different internal/external groups together to resolve production site issues effectively. Communicate clearly on tickets, phone calls made to the team about various issues. Exhibit a sense of urgency to resolve issues. Build advanced automation workflows for automating repeated issues. Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook. Ensure SLA's and Operational standards are met. Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues. Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites. Contribute to Operations handbook. Ensure smooth hand-offs between shifts. Who you are? (2-3 years of experience) Educational Qualifications : Graduate, preferably in Information Technology or Computer Science Consistently strong academic performance. Linux: Goodunderstanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter. Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts. Application Protocols: SMTP,HTTP,FTP,IMAP,POP. Shifts: Must be willing to work in shifts (including at night and on holidays). Good To Have Understanding of Cloud Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware. Windows:WMI, Powershell/VB scripts, MS-SQL Fundamentals. Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat. Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN Others: Regular expressions, Rescue Kits like TRK, etc. Certification: Red Hat Certified Engineer (RHCE), GCP Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences . We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

2 - 3 Years 1 Opening Bangalore Role description Role Proficiency: Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requests Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes 3) Mentor new team members in understanding customer infrastructure and processes Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Adhere to ITIL best practices Runbook Reference: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Use KB/SOP to resolve tickets update KB/SOP with new findings Tickets Backlog: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Actively participate in team/organization-wide initiatives. Collaborate with other team members for timely resolution of tickets. Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Skill Examples: Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Knowledge Examples: 1) ITIL Framework 2) Monitoring knowledge with various infrastructure tools 3) Fair understanding of customer infrastructure ability to co-relate failures4) Networking:a. Understanding of IP addressingb. Moderate knowledge in Network show commands across routers switches Firewalls Load balancersc. Should have basic knowledge in High CPU High Bandwidth usage reasonsd. Basics in Port-Channels and ether channelse. Basic understanding of ticketing tools such as Service-now OR Remedy5) Server:a. Familiarity with the basic OS administrative tools and how to locate them analyse event logs/sys logs etc.b. File system (FAT NTFS etc) and partitioning knowledgec. Basic understanding of system processes/services and user process6) Storage & Backup:a. Good Knowledge in Storage and Backup technologyb. Strong Knowledge in Backup and Recovery Operationsc. Good Knowledge Tape Libraries Backup Appliances Virtual tape Libraries7) Monitoring:a. Good understanding of Networking conceptsb. Basic knowledge of infrastructure componentsc. Knowledge in handling and monitoringd. Familiar with Linux and Windows commands8) Database:a. Very fluent in Structured query languageb. Knowledge of database background processesc. Knowledge of 3-Tier client server architectures and Web services9) End User Computing:a. Knowledge on Office 365b. Basic Network knowledge10) Quality Analysis:a. Exposure to technology/processes as per audit requirements b. Working knowledge of MS Excel Word PPT Outlook etc.s Additional Comments: So is for 283086 JOHN SATISH - FTE Extension Skills Networking,Network Management,Network Infrastructure About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

About Us Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub. What you’ll do? Participate in 24x7 shifts Monitor the stability of our products with various internal tools. L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated). Handle incident response, troubleshooting and fix for various products/services. Handle escalations as per policies/procedures. Get different internal/external groups together to resolve production site issues effectively. Communicate clearly on tickets, phone calls made to the team about various issues. Exhibit a sense of urgency to resolve issues. Build advanced automation workflows for automating repeated issues. Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook. Ensure SLA's and Operational standards are met. Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues. Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites. Contribute to Operations handbook. Ensure smooth hand-offs between shifts. Who you are? Educational Qualifications : Graduate, preferably in Information Technology or Computer Science Consistently strong academic performance. Linux: Goodunderstanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter. Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts. Application Protocols: SMTP,HTTP,FTP,IMAP,POP. Shifts: Must be willing to work in shifts (including at night and on holidays). Good To Have Understanding of Cloud Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware. Windows:WMI, Powershell/VB scripts, MS-SQL Fundamentals. Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat. Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN Others: Regular expressions, Rescue Kits like TRK, etc. Certification: Red Hat Certified Engineer (RHCE), GCP Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences . We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

ROLES & RESPONSIBILITIES Job Summary: Infogain is seeking an experienced Active Directory Expert to join our team. As an Active Directory Expert, you will be responsible for designing, implementing, and maintaining Active Directory and Azure Active Directory (AAD) solutions for our clients. You will work closely with the project team and clients to understand business requirements, translate them into technical requirements, and deliver robust AD/AAD solutions that meet the client's needs. Roles and Responsibilities Windows 2016/2019 Active Directory working knowledge. Design, implement and maintain Active Directory and AAD solutions for our clients. Sound knowledge of MS security hotfixes, capable to perform an upgrade of Active Directory environment, apply change management process Manage the system properties, system policies and services on active directory top level domain structure and to delegate control/administration on active directory lower-level domain structure. PowerShell Scripting to Modify AD Attributes, Group Policy Analysis, GPO Configuration & Item-Level Targeting. Managing \ Performing \Troubleshooting, schema updates Management of Active Directory domain controller FSMO roles Managing \ Performing \Troubleshooting of Group policy objects (GPO) Add, remove and configure Active Directory sites, sitelinks and subnets Strong experience and understanding to Implement, Manage and troubleshoot DHCP servers. Managing \ Performing \Troubleshooting File Replication service (FRS) Diagnose and resolve problems associated with the Directory Replication service Configure and manage the AD DNS services Manage Trust relationships Configure and manage the Directory Replication service Strong understanding of AD Disaster recovery Ensure the overall security of the Active Directory domain. Register global applications and SSO in AAD Configure AAD security features, such as Multi-Factor Authentication (MFA), Conditional Access, and Identity Protection. Capable to plan and execute AAD migration projects from on-premises Active Directory or other Identity Providers to Azure AD Provide expertise in integrating AAD with other Microsoft and third-party applications and services, such as Microsoft 365, Azure, and Salesforce etc., Create and maintain technical documentation for AAD solutions and architectures. Provide training and support to administrators on AAD functionalities and best practices Stay up to date with the latest AAD features, security updates, and compliance requirements Conducting root cause analysis as applicable Perform Problem Management Analyze current Active Directory environment to identify both technical and operational challenges and develop solutions for improvement Should have a good understanding of Identity and Access Management platform framework and functions. Should have very good knowledge on User Access Management Process, Auditing and Reporting Should have very good hands-on experience to add/remove/modify ACL, advance ACL, change ownership on File and Folder NTFS Permission on local, network file servers, DFS. Requirements: Bachelor's or Master's degree in Computer Science or a related field At least 5 years of experience in designing, implementing, and maintaining Active Directory & AAD solutions for enterprise clients. Deep understanding of Active Directory functionalities such as site and services, Domain Trust, AD replication, DNS and Group Policies. AD upgradation and Migration, Patching of Domain controllers etc. Deep understanding of Azure Active Directory functionalities, such as Azure AD Connect, Azure AD Domain Services, and Azure AD B2B/B2C Strong expertise in AAD security features, such as MFA, Conditional Access, Identity Protection, and Azure AD Privileged Identity Management Experience in AAD migration projects from on-premises Active Directory or other Identity Providers to Azure AD Knowledge of integrating AAD with other Microsoft and third-party applications and services, such as Microsoft 365, Azure, and Salesforce Good understanding of cloud security concepts and compliance standards, such as SOC, ISO, and GDPR Excellent communication and interpersonal skills, with the ability to work effectively in a team environment Microsoft certifications in Azure Active Directory and related technologies are a plus Good to have: Good interpersonal and organizational skills, ability to handle multiple projects. Flexibility to work in the shifts Good communication skills written and verbal Good understanding and working knowledge of Hybrid joined devices and Intune based management EXPERIENCE 8-11 Years SKILLS Primary Skill: Infrastructure Support Sub Skill(s): Infrastructure Support Additional Skill(s): Active Directory, Infrastructure Support, System Administrator, AD DC DHCP DNS, Managed Services-L1 Support ABOUT THE COMPANY Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP). Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

Roles & Responsibilities Job Summery: Infogain is seeking an experienced Active Directory Expert to join our team. As an Active Directory Expert, you will be responsible for designing, implementing, and maintaining Active Directory solutions for our clients. You will work closely with the project team and clients to understand business requirements, translate them into technical requirements, and deliver robust AD solutions that meet the client's needs. Roles And Responsibilities Windows 2016/2019 Active Directory working knowledge. Design, implement, and maintain ADFS infrastructure for secure identity federation. Configure claims-based authentication and single sign-on (SSO) for internal and external applications. Integrate ADFS with Azure AD, Office 365, and third-party identity providers. Troubleshoot authentication issues and manage certificates and trust relationships. Ensure high availability and disaster recovery for ADFS services. Collaborate with security teams to enforce identity and access management policies Deploy and manage Certificate Authorities (CAs) and Registration Authorities (RAs). Create and manage certificate templates and lifecycle policies. Implement PKI solutions like Keyfactor, EJBCA, and Autoenrollment services 1. Operate and maintain Hardware Security Modules (HSMs) and key management systems 2. Ensure compliance with standards like NIST 800-53 and FICAM. Troubleshoot complex PKI-related infrastructure issues. Develop documentation and training materials for PKI operations. Deep knowledge of PKI concepts, certificate lifecycle, and security protocols. Experience with SCEP, ACME, and NDES. Familiarity with Active Directory Certificate Services and Azure AD. Scripting skills (PowerShell, Java, Perl). Understanding of identity and access management (IAM) systems. Design, implement and maintain Active Directory and AAD solutions for our clients. Sound knowledge of MS security hotfixes, capable to perform an upgrade of Active Directory environment, apply change management process Manage the system properties, system policies and services on active directory top level domain structure and to delegate control/administration on active directory lower-level domain structure. PowerShell Scripting to Modify AD Attributes, Group Policy Analysis, GPO Configuration & Item-Level Targeting. Managing \ Performing \Troubleshooting, schema updates Management of Active Directory domain controller FSMO roles Managing \ Performing \Troubleshooting of Group policy objects (GPO) Add, remove and configure Active Directory sites, sitelinks and subnets Strong experience and understanding to Implement, Manage and troubleshoot DHCP servers. Managing \ Performing \Troubleshooting File Replication service (FRS) Diagnose and resolve problems associated with the Directory Replication service Configure and manage the AD DNS services Manage Trust relationships Configure and manage the Directory Replication service Strong understanding of AD Disaster recovery Ensure the overall security of the Active Directory domain. Conducting root cause analysis as applicable Perform Problem Management Analyze current Active Directory environment to identify both technical and operational challenges and develop solutions for improvement Should have a good understanding of Identity and Access Management platform framework and functions. Should have very good knowledge on User Access Management Process, Auditing and Reporting Should have very good hands-on experience to add/remove/modify ACL, advance ACL, change ownership on File and Folder NTFS Permission on local, network file servers, DFS. Requirements Bachelor's or Master's degree in Computer Science or a related field At least 5 years of experience in designing, implementing, and maintaining Active Directory & AAD solutions for enterprise clients. Deep understanding of Active Directory functionalities such as site and services, Domain Trust, AD replication, DNS and Group Policies. AD upgradation and Migration, Patching of Domain controllers etc. Deep understanding of Azure Active Directory functionalities, such as Azure AD Connect, Azure AD Domain Services, and Azure AD B2B/B2C Strong expertise in AAD security features, such as MFA, Conditional Access, Identity Protection, and Azure AD Privileged Identity Management Experience in AAD migration projects from on-premises Active Directory or other Identity Providers to Azure AD Knowledge of integrating AAD with other Microsoft and third-party applications and services, such as Microsoft 365, Azure, and Salesforce Good understanding of cloud security concepts and compliance standards, such as SOC, ISO, and GDPR Excellent communication and interpersonal skills, with the ability to work effectively in a team environment Microsoft certifications in Azure Active Directory and related technologies are a plus Experience 6-8 Years Skills Primary Skill: Infrastructure Support Sub Skill(s): Infrastructure Support Additional Skill(s): Active Directory, Infrastructure Support, System Administrator, AD DC DHCP DNS, Managed Services-L1 Support About The Company Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP). Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru. Show more Show less

Roles & Responsibilities Job Summary: Infogain is seeking an experienced Active Directory Expert to join our team. As an Active Directory Expert, you will be responsible for designing, implementing, and maintaining Active Directory and Azure Active Directory (AAD) solutions for our clients. You will work closely with the project team and clients to understand business requirements, translate them into technical requirements, and deliver robust AD/AAD solutions that meet the client's needs. Roles And Responsibilities Windows 2016/2019 Active Directory working knowledge. Design, implement and maintain Active Directory and AAD solutions for our clients. Sound knowledge of MS security hotfixes, capable to perform an upgrade of Active Directory environment, apply change management process Manage the system properties, system policies and services on active directory top level domain structure and to delegate control/administration on active directory lower-level domain structure. PowerShell Scripting to Modify AD Attributes, Group Policy Analysis, GPO Configuration & Item-Level Targeting. Managing \ Performing \Troubleshooting, schema updates Management of Active Directory domain controller FSMO roles Managing \ Performing \Troubleshooting of Group policy objects (GPO) Add, remove and configure Active Directory sites, sitelinks and subnets Strong experience and understanding to Implement, Manage and troubleshoot DHCP servers. Managing \ Performing \Troubleshooting File Replication service (FRS) Diagnose and resolve problems associated with the Directory Replication service Configure and manage the AD DNS services Manage Trust relationships Configure and manage the Directory Replication service Strong understanding of AD Disaster recovery Ensure the overall security of the Active Directory domain. Register global applications and SSO in AAD Configure AAD security features, such as Multi-Factor Authentication (MFA), Conditional Access, and Identity Protection. Capable to plan and execute AAD migration projects from on-premises Active Directory or other Identity Providers to Azure AD Provide expertise in integrating AAD with other Microsoft and third-party applications and services, such as Microsoft 365, Azure, and Salesforce etc., Create and maintain technical documentation for AAD solutions and architectures. Provide training and support to administrators on AAD functionalities and best practices Stay up to date with the latest AAD features, security updates, and compliance requirements Conducting root cause analysis as applicable Perform Problem Management Analyze current Active Directory environment to identify both technical and operational challenges and develop solutions for improvement Should have a good understanding of Identity and Access Management platform framework and functions. Should have very good knowledge on User Access Management Process, Auditing and Reporting Should have very good hands-on experience to add/remove/modify ACL, advance ACL, change ownership on File and Folder NTFS Permission on local, network file servers, DFS. Requirements Bachelor's or Master's degree in Computer Science or a related field At least 5 years of experience in designing, implementing, and maintaining Active Directory & AAD solutions for enterprise clients. Deep understanding of Active Directory functionalities such as site and services, Domain Trust, AD replication, DNS and Group Policies. AD upgradation and Migration, Patching of Domain controllers etc. Deep understanding of Azure Active Directory functionalities, such as Azure AD Connect, Azure AD Domain Services, and Azure AD B2B/B2C Strong expertise in AAD security features, such as MFA, Conditional Access, Identity Protection, and Azure AD Privileged Identity Management Experience in AAD migration projects from on-premises Active Directory or other Identity Providers to Azure AD Knowledge of integrating AAD with other Microsoft and third-party applications and services, such as Microsoft 365, Azure, and Salesforce Good understanding of cloud security concepts and compliance standards, such as SOC, ISO, and GDPR Excellent communication and interpersonal skills, with the ability to work effectively in a team environment Microsoft certifications in Azure Active Directory and related technologies are a plus Good To Have Good interpersonal and organizational skills, ability to handle multiple projects. Flexibility to work in the shifts Good communication skills written and verbal Good understanding and working knowledge of Hybrid joined devices and Intune based management Experience 8-11 Years Skills Primary Skill: Infrastructure Support Sub Skill(s): Infrastructure Support Additional Skill(s): Active Directory, Infrastructure Support, System Administrator, AD DC DHCP DNS, Managed Services-L1 Support About The Company Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP). Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru. Show more Show less

-Responsible for acquiring NTF (new to the firm) clients -Revenue generation and maintenance of relationships with HNI/UHNI & corporate clients and offer wealth advisory services -Need to ensure the growth of AUM or book size.

-Responsible for acquiring NTF (new to the firm) clients -Revenue generation and maintenance of relationships with HNI/UHNI & corporate clients and offer wealth advisory services -Need to ensure the growth of AUM or book size.

About Us Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub. What you’ll do? Participate in 24x7 shifts Monitor the stability of our products with various internal tools. L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated). Handle incident response, troubleshooting and fix for various products/services. Handle escalations as per policies/procedures. Get different internal/external groups together to resolve production site issues effectively. Communicate clearly on tickets, phone calls made to the team about various issues. Exhibit a sense of urgency to resolve issues. Build advanced automation workflows for automating repeated issues. Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook. Ensure SLA's and Operational standards are met. Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues. Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites. Contribute to Operations handbook. Ensure smooth hand-offs between shifts. Who you are? (2-3 years of experience) Educational Qualifications : Graduate, preferably in Information Technology or Computer Science Consistently strong academic performance. Linux: Goodunderstanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter. Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts. Application Protocols: SMTP,HTTP,FTP,IMAP,POP. Shifts: Must be willing to work in shifts (including at night and on holidays). Good To Have Understanding of Cloud Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware. Windows:WMI, Powershell/VB scripts, MS-SQL Fundamentals. Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat. Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN Others: Regular expressions, Rescue Kits like TRK, etc. Certification: Red Hat Certified Engineer (RHCE), GCP Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences . We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Show more Show less

About Us Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub. What you’ll do? Participate in 24x7 shifts Monitor the stability of our products with various internal tools. L1 Support ownership of all hosting products (cPanel/Plesk/VPS/Cloud/Dedicated). Handle incident response, troubleshooting, and fix for various products/services. Handle escalations as per policies/procedures. Get different internal/external groups together to resolve production site issues effectively. Communicate clearly on tickets and phone calls made to the team about various issues. Exhibit a sense of urgency to resolve issues. Build advanced automation workflows for automating repeated issues. Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook. Ensure SLA's and Operational standards are met. Raise tickets to different internal groups to resolve recurrent problems and alerts, and follow up on escalated issues. Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites. Contribute to Operations handbook. Ensure smooth hand-offs between shifts. Who you are? Educational Qualifications: Graduate, preferably in Information Technology or Computer Science. Consistently strong academic performance. Linux: Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run levels & startup scripts, sudo/chroot/chkrootkit/rkhunter. Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts. Application Protocols: SMTP, HTTP, FTP,IMAP, POP. Shifts: Must be willing to work in shifts (including at night and on holidays). Good To Have Understanding of Cloud Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware. Windows: WMI, Powershell/VB scripts, MS-SQL Fundamentals. Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat. Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN Others: Regular expressions, Rescue Kits like TRK, etc. Certification: Red Hat Certified Engineer (RHCE), GCP Why You’ll Love Us In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to no face-to-face interaction with our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love: Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our Expert Speak sessions/E-learning courses to grow professionally & personally. Work with creative & innovative teams. We believe in hiring the best of the best and are proud of being surrounded by people who think out of the box to only better our products, work & customer experiences. Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don’t worry! Our employee assistance program services provide free, confidential, short-term counseling. This benefit is also extended to an immediate family member. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Show more Show less

2 - 3 Years 1 Opening Bangalore Role description Role Proficiency: Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requests Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes 3) Mentor new team members in understanding customer infrastructure and processes Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Adhere to ITIL best practices Runbook Reference: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Use KB/SOP to resolve tickets update KB/SOP with new findings Tickets Backlog: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Actively participate in team/organization-wide initiatives. Collaborate with other team members for timely resolution of tickets. Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Skill Examples: Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Knowledge Examples: 1) ITIL Framework 2) Monitoring knowledge with various infrastructure tools 3) Fair understanding of customer infrastructure ability to co-relate failures4) Networking:a. Understanding of IP addressingb. Moderate knowledge in Network show commands across routers switches Firewalls Load balancersc. Should have basic knowledge in High CPU High Bandwidth usage reasonsd. Basics in Port-Channels and ether channelse. Basic understanding of ticketing tools such as Service-now OR Remedy5) Server:a. Familiarity with the basic OS administrative tools and how to locate them analyse event logs/sys logs etc.b. File system (FAT NTFS etc) and partitioning knowledgec. Basic understanding of system processes/services and user process6) Storage & Backup:a. Good Knowledge in Storage and Backup technologyb. Strong Knowledge in Backup and Recovery Operationsc. Good Knowledge Tape Libraries Backup Appliances Virtual tape Libraries7) Monitoring:a. Good understanding of Networking conceptsb. Basic knowledge of infrastructure componentsc. Knowledge in handling and monitoringd. Familiar with Linux and Windows commands8) Database:a. Very fluent in Structured query languageb. Knowledge of database background processesc. Knowledge of 3-Tier client server architectures and Web services9) End User Computing:a. Knowledge on Office 365b. Basic Network knowledge10) Quality Analysis:a. Exposure to technology/processes as per audit requirements b. Working knowledge of MS Excel Word PPT Outlook etc.s Additional Comments: So is for 281717 Sathish Kumar Ravichandiran - FTE Extension Skills Deskside,Desktop Support,Desktop Management About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Introduction Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. The Opportunity: We’re looking for a Technical Support Engineer who’s passionate about solving problems, helping people, and learning new technologies. You’ll play a key role in supporting our customers by providing technical assistance and ensuring a great experience across Poppulo’s SaaS platform. This is a great opportunity for someone with a solid foundation in technical support who’s ready to grow their skills and make a real impact in a collaborative team environment. Primary Responsibilities: Provide responsive, technical support to customers through chat, email, phone, and screen sharing. Help users troubleshoot and resolve a variety of software and platform-related issues. Clearly document the steps taken to solve problems and keep track of progress for team visibility and hand-off. Build your knowledge of Poppulo’s products, services, and tools so you can offer more in-depth support over time. Collaborate with teammates to share knowledge, improve processes, and support a positive customer experience. Stay organized and follow up on open issues to ensure nothing falls through the cracks. Work flexible hours, to support our global customer base. Complete customer-required background checks Take on other tasks or projects as needed to support the team. Skills & Experience Required: A degree in Computer Science, Information Technology, or similar – or equivalent hands-on experience. At least 4 years of experience in a customer-facing technical support role, with excellent knowledge of Linux (must-have), Window Server Administration: WMI, Active directory, DNS, DHCP, Server roles. Experience in OS troubleshooting, log analysis, Network LAN and Firewall concepts, as well as and NTFS and File Management Structures Experience with Ubuntu is a plus. Experience with Remote Support tools—Logmein.com, Gotomeeting.com, VNC, Dameware, and RDP Confidence in troubleshooting technical problems and explaining solutions clearly. A strong sense of ownership and a willingness to learn new systems and tools. A team player with good communication skills who enjoys working with others to solve problems. Customer-focused mindset – you care about helping people and getting things right. Why Join Us? A supportive team that values learning, collaboration, and continuous improvement. Opportunities to develop your skills and grow your career in a fast-paced, tech-driven company. The chance to work with a global customer base and cutting-edge communication technology. Note: Flexible to work in 24/7 support. Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. We live the Poppulo values each day, as they are key to everything we do. Bring Your Best Self We show up authentically, are self-aware and always strive to be better. See it. Own it. Solve it. We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. Together We’re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy. Show more Show less