Customer Service Executive – International (NRI) Processes Hansa Research

0.0 - 1.0 years

2 - 3 Lacs

Dombivli

Work from Office

Key Requirements: Good communication and interpersonal skills Comfortable with rotational shifts, if required Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable with rotational shifts and night shifts (for NRI process) Fresher welcome; prior BPO/customer support experience is a plus Candidate profile : Handle customer queries effectively via call/chat/email Ensure timely resolution and maintain customer satisfaction Maintain call logs and reports as per process requirement Follow standard operating procedures and guidelines Handle inbound and outbound customer interactions Provide accurate information and resolve queries Document customer interactions in the system Maintain service quality and meet defined KPIs Work Mode : WFH/ WFO Work Timings : 8 hours between 8:00 PM to 5:00 AM (Night Shift) Fresher welcome; prior BPO/customer support experience is a plus Must be very fluent in English & conversant in Hindi (Read, Write, Speak)

Posted 1 week ago

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