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Assistant Program Manager Kuddle

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As an Assistant Program Manager - Operations at Kuddle Experience Centre in Hulimavu, Bangalore, you will play a crucial role in improving customer satisfaction and partner experience by supporting strategic and day-to-day operations programs. Your responsibilities will include: - Identifying issues in service journeys and effectively resolving them - Collaborating with supply teams to enhance partner onboarding and performance - Working closely with product and tech teams to develop operational tools and workflows - Creating SOPs, playbooks, and ensuring operational consistency - Tracking key metrics such as NPS, partner health, SLA adherence, and churn - Conducting pilots, feedback loops, ...

Posted 1 day ago

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