5 Nps Management Jobs

The preschool center is seeking a dedicated individual to fill the position of Preschool Centre Head at SCO 17, Sector 11 B, Faridabad, Haryana - 121006. As the Preschool Centre Head, you will be responsible for managing the day-to-day activities at the preschool, ensuring a smooth operation. Your duties will include procuring and arranging instructional resources for classroom use, auditing classrooms, and observing activities to maintain high curriculum standards. You will be the point of contact for addressing parents" concerns, maintaining positive relationships with them. Managing the center's staff, implementing policies and procedures, and providing an explorative and comfortable learning environment for the children will be crucial aspects of your role. Additionally, you will be responsible for dealing with vendors for any infrastructure issues, acquiring and maintaining business prospects, and preparing and executing a budget plan to ensure cost-effectiveness. In this role, you will oversee the hiring, training, and evaluation of teachers" performance. It will be essential to train, encourage, and mentor teachers and staff, working actively to maintain high curriculum standards. Your leadership skills will be valuable in supervising teachers and support staff effectively. The ideal candidate for this position should have at least 2 years of experience working with children in a classroom setting. Basic computer skills, including proficiency in Internet usage, email, word processing, and spreadsheets, are required. Strong problem-solving, decision-making, and service-oriented skills are essential. Being enterprising, high in initiative, and having stress tolerance will be beneficial qualities for this role. Footprints, an established Preschool & Day-care Chain, is committed to disrupting Pre-School and Formal education in India using technology. The company's founding team comprises seasoned entrepreneurs with successful track records and strong educational backgrounds from IIT-Delhi and IIM Calcutta. With a presence in 19+ cities and 143+ preschools across India, Footprints offers a dynamic and innovative work environment. This is a full-time, permanent position with benefits such as paid sick time. The working schedule is from 9:00 AM to 6:30 PM from Monday to Friday and 10:00 AM to 4:00 PM on Saturdays, with fixed day shifts. As a potential candidate, you should be comfortable with working at the specified location in Faridabad, Haryana. A Bachelor's degree is preferred for this role, and the work location is in person at the preschool center. If you are passionate about creating a nurturing and enriching learning environment for young children and possess the requisite skills and experience, we encourage you to apply for this rewarding opportunity at Footprints.,

This is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. You will utilize the Chat platform to respond to service inquiries from customers and provide comprehensive resolutions to complaints/queries. This includes following up on all customer requests via chat and email. It is important to maintain detailed knowledge of product and service offerings to customers and analyze risk areas to identify solutions that meet customer's needs. Ensuring information security for sensitive data is a key responsibility. You will also assist customers in learning how to self-service through our internet website. Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses is crucial. Accurate reporting of MIS/Timekeeping and undertaking other assignments/projects as given by the Team Lead/Manager are part of the role. Applying a professional attitude and image for all internal and external customers, liaising with various departments, and performing account level system maintenances while resolving customer queries/complaints are also important responsibilities. Qualifications: - 0 - 3 years of relevant experience - Sound presentation and analytical skills - Strong problem-solving skills and detail-oriented - Graduate in any stream, master's degree is not mandatory Preferences: - Excellent PC and keyboarding skills (30 WPM typing speed; 90% accuracy) - Good verbal and written communication skills with proficiency in grammar, spelling, and punctuation - Strong analytical skills - Courteous with a strong customer service orientation - Dependable with proficient attention to detail - Persuasiveness and a willingness to resolve customer queries - Prior experience in customer service/customer support for the international market is highly preferred - Prior experience in email/chat process highly preferred - Experience working in a retail banking space is highly preferred Shift of operations: US Day/India Night - Rotating shift with work on Saturdays/Sundays. 5-day work week If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

You will be responsible for managing the key result areas (KRA) for the regions of Tamil Nadu (TN), Kerala (KER), and Karnataka. Your tasks will include ensuring the forward logistic turnaround time (TAT) for customer device pickups and service center submissions, as well as managing the reverse logistic process for service center device pickups and customer drop-offs. Maintaining a Net Promoter Score (NPS) of 60 and above for Tamil Nadu, Kerala, and Karnataka will be a crucial part of your role. You will also need to meet the daily SR closure targets and oversee hygiene activities such as handling replacements, defective devices, and invoice clearances. Your role will require strong organizational skills, attention to detail, and the ability to work effectively to ensure customer satisfaction and operational efficiency in the specified regions.,

As a Manager for TN, Kerala, and Karnataka regions, you will be responsible for overseeing the following key areas: - Managing forward logistics TAT by ensuring timely pickup of customer devices and submission of service center submissions. - Handling reverse logistics by coordinating the pickup of service center devices and customer drop-offs. - Maintaining a minimum NPS score of 60+ for the TN, Kerala, and Karnataka regions to ensure customer satisfaction. - Meeting daily targets for SR closure to address customer service requests efficiently. - Implementing hygiene activities such as handling replacements, defective products, and clearing invoices promptly.,

Role Name: Junior Relationship Manager Work Outline: Building new relationships & cultivating existing ones with tile contractors in a structured module provided by the company. For sales, close coordination with the accounts and operations team is required to ensure timely delivery and collections within the desired time. Ensuring Regular meet-ups with stakeholders and adherence to service quality after-sales policies in the field, as per the company's established policy. Ensuring NPS is extremely high and the recurring accounts % is above 90. Ensuring a weekly quota of x’ ground visits is met at the client location to understand requirements, mitigate problems, and communicate about new products. Must-haves: A bachelor's / Diploma degree + Have at least 1-2 Years of working experience. (MBA from a tier 2 at least) Excellent hold in English and Hindi. (Speaking + Writing) Proficiency in Google Suite - including Sheets and Docs. Experience in the field of sales will be preferred. (Cement, paints & similar mix chemicals/ cementitious products are a plus ) Why Join Us ? - High Growth ( Company is in the hyper-growth phase, if there is the right intent, learning will be explosive ) High levels of ownership, autonomy & freedom Meritocratic culture Access to the Founding team in the flat hierarchy (ex IIT, IVY league dropouts,& advisors who were top executives in top Indian companies - UltraTech, JSW, etc.) Work-perks: We believe in wealth creation. ESOPs are guaranteed. Half-yearly appraisals Monthly salary or incentive can be increased up to 2x in 6 months, based on learning, growth, and performance. Skill development Stipend ( Workshops/ Courses/ Books ) - 100% covered. We are adventurous. Sporting events, Hiking, and go-karts will be in the “quite often bucket.” Whereas Scuba diving, Trekking, or Yoga retreats on completion of the specific milestone. Who should apply: Learning attitude & inherently curious individuals. Should be grounded & hands-on. Compassionate & Empathetic human being Should value excellence & have a warrior spirit.