286 Nps Jobs - Page 9

You should have a minimum of 2 years of International BPO experience with an on-paper designation of Team Leader. Your span of control should be a minimum of 15-20 associates. Operational knowledge in areas such as Attrition, Shrinkage, CSAT, AHT, NPS, FCR, Quality, Delivery, and SLA is required. Experience in different lines of business like Dispute/BFSI, Fraud, Investigation is preferred. You should be comfortable working in 24X7 shifts and possess excellent communication skills. Immediate joiners or those with a 10-day notice period are welcome to apply. All experiences mentioned should be on papers and not based on acting roles.,

Job Location: Chennai Title: Senior Manager Reports to : Country Head Department Overview: Customer Service department provides professional and high-quality assistance to customers of matrimony.com throughout the customer life cycle. Role Overview: Technical ability, people skills, leadership skills, empathy, a positive attitude, a willingness to serve, multi-tasking and organizational skills, ability to delegate, vision, and the ability to see the big picture. Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focuse...

Role & responsibilities Must be comfortable in a 100% phone-based customer interaction role Excellent verbal and written communication with a clear, distinct voice Strong computer skills (Excel, Outlook, MS Word, etc.) Passion for learning and agility in adapting to new processes Transcribe customer comments and track NPS ratings accurately Analyze customer needs and NPS drivers; suggest improvement actions Work effectively in a team, influencing across business levels and functions Preferred candidate profile Strong computer skills including: Excel, Outlook, MS Word, etc Bachelors degree required. Interested candidate can share their cv on mail id - neha.singh@sharekhan.com or can connect o...

Customer Success Manager Neo bank Job Title : Customer Success Manager Neo bank Location : Chennai, Hyderabad, Bangalore Experience : 1-4 Role Summary: Drive customer satisfaction and retention by ensuring users of the neo bank platform receive timely support, onboarding assistance, and proactive engagement. Key Responsibilities: Serve as the primary point of contact for high-value customers. Monitor customer health scores and usage patterns to identify risks and opportunities. Collaborate with product and support teams to resolve issues and improve UX. Conduct onboarding sessions, webinars, and feedback loops. Develop customer success playbooks and escalation protocols. Track NPS, CSAT, and...

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for ...

At least 4 years of experience into BPO/Customer service industry 1-2 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition,AHT,NPS,CSAT Excellent Communication Skills (Spoken & Written) HR Deeksha Connect on 7697428237 Required Candidate profile Must have 1+ years of experience as a TL Under Graduate can apply. Need excellent communication in English Should have handled a team of 15+ people ops TL - Noida. Inside Sales TL - Gurgaon.

Role & responsibilities:- Job Responsibilities: Coordinate and supervise field service operations across the designated area. Train, guide, and evaluate field service technicians to enhance service quality. Monitor and manage service performance metrics to ensure customer satisfaction. Implement and enforce safety and compliance protocols for field operations. Behavioral Competencies desired: Strong communication and interpersonal skills to effectively interact with diverse clients. Strategic thinking and problem-solving abilities Please share your resume on alka@revoltmotors.com

About the Team As Manager- Finance you will be one among the 50+ professionals working in domains such as Financial Reporting, Finance Operations, Business Finance, Treasury Management and Taxation. The team consists of Chartered Accountants, Business experts and Engineers, who have previously worked for internationally renowned organizations. Our team believes in working hard and partying harder. We organize team trivia nights, board game marathons, and other fun events to foster our team spirit . About the Role We are looking for a dynamic and detail-oriented Finance Manager to lead a large team playing a key role in the finance function, responsible for ensuring timely, accurate, and comp...

Client Acquisition Relationship Management:Identify build Corporateo pportunity for NPS across govt segments in the assigned geography Large, Mid, Small govt Acquire and onboard for govt NPS through our NPS POP PlatformMutual Funds, Insurance, PPF Required Candidate profile The person will be responsible for Business Development, Govt Relationship Onboarding, NurturingOnboarded Relationships,increasing penetration of NPS registration NPS Corpus within the govt employee

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights b...

Position : Relationship Manager-Corporate Annuity (NPS) Department : Retirement Benefits KEY RESPONSIBILITIES: Responsible for implementing the sales plan of the assigned region Responsible for achieving sales targets from a select group Assist in launching & driving Annuity Business Prepare periodic sales reports Maintain database on corporate clients and competitor information Update the call reports and any competitors information as suggested by corporate solutions team Continuously evaluate potential of Annuity Business in the region Develop specific analysis parameters Conduct analysis on the above mentioned potential groups and prepare reports for the Business Head Collect competitor ...

Dealing with Key decision makers of Companies. Responsible to convince Large Corporate Accounts to go for Employee Benefit Business & Invest in NPS Funds. Responsible to drive business for Group Insurance business from Large & Key Account Corporates. Required Candidate profile Minimum 4+ years experience post MBA + Experience in managing processes management/ analytics Candidates should be from the Corporate Sales background will be highly preferred specially from Insurance Perks and benefits Salary mentioned is fixed and other than Salary.

We are seeking an experienced and dynamic professional to drive annuity business growth through National Pension Scheme (NPS), Superannuation, and open-market channels with PSU clients. You will be responsible for driving business targets, managing PSU tie-ups, and ensuring seamless implementation of sales strategies in the assigned region. Your Future Employer: Join a leading Life Insurance organization renowned for its strong portfolio in annuity and retirement solutions. Be part of a dynamic team that values strategic thinking, ownership, and long-term client relationships. Responsibilities: 1. Executing sales plans to achieve annuity business targets in the region. 2. Managing a team of ...

Shift: (GMT+05:30) Asia/Kolkata (IST) What do you need for this opportunity Must have skills required: Strategic Planning, Grievance Management, Program Management Meesho is Looking for: About the team You will be joining the Fulfillment and Experience (FE) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the FE team are solving industry-defining problems at scale that few startups can offer globally. About the Role As a Manager- FE, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In orde...

Interested candidates can apply and share the resumes at mridula@symbiosisindia.net Key Responsibilities: BPO Vendor Management Own daily operations with outsourced service providers Ensure SLA/KPI adherence, efficiency, and governance (QBRs, escalations) Drive contracts, compliance, and vendor transitions Customer Advocacy & Resolution Champion voice-of-customer in strategic decisions Improve CSAT, NPS, FCR through feedback loops and data analytics Lead root cause initiatives to resolve service friction AI & Digital Enablement Support AI initiatives like chatbots, predictive analytics, and intelligent QA Collaborate with Tech/Product teams for digital-first CX rollouts Enable automation and...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the orga...

Reaching out to prospective clients and presenting our products to the targeted audience Closing sale and following up on issuance. Update the Sales process and maintain the databases as suggested by corporate solutions department

Opening with a leading AMC company for their office in Delhi/Jaipur Role: Relationship Manager- NPS Experience: 3 Years + Roles & Responsibility: Subscriber Acquisition & Conversion: Meet Central & State Government employees at their workplaces or through camps/events to promote Pension Fund. Explain the advantages of choosing Tat PFM and assist in resolving subscriber queries. Facilitate end-to-end switching process for interested NPS subscribers, ensuring accuracy and compliance. Field Outreach & Execution: Conduct planned field visits, awareness sessions, and subscriber camps as directed by the RM. Act as the on-ground brand representative of Capital and PFM in government offices. Coordin...

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

MUST have 2yr Senior Manager Operationon paper from BPO Industry Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Work From Office-Hyderabad Must Know-English,Hindi and Telugu Required Candidate profile Work From Office-Hyderabad Must Know-English,Telugu Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Perks and benefits Salary no constraint for suitable candidate

Hiring Operations Manager- Customer Support Location: Bengaluru Package up to 17 LPA Voice Process Work from office Requirements: Education: Graduate or above Experience: 10+ years of experience in international customer support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in Chat support Excellent verbal and written communication skills For details email resume to muskan.verma@manningconsulting.in

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Job Title: Team Leader International Process Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency and a strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on ...

Role & responsibilities Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are...