108 Nps Jobs - Page 5

I hope this email finds you well. We are pleased to inform you about an exciting opportunity to join IGT Solutions Pvt Ltd as the Head of Quality (Transaction Quality) in our Gurgaon office. IGT Solutions is a leading IT & BPM services provider, specializing in the Travel, Transportation, and Hospitality domains. We are committed to innovation and delivering excellence across all business areas. Please find below the detailed job description and specifications for the Head Quality (Transaction Quality) position. Job Title: Head Quality (Transaction Quality) Location : Gurgaon Experience : Travel Experience with GDS Knowledge Preferred Job Responsibilities: Team Management : Oversee a team of Quality Evaluators and Team Leaders for aligned processes. People & Time Management : Ability to manage time efficiently and guide a team towards achieving performance goals. Client/Stakeholder Management : Engage with clients and stakeholders to drive and influence improvement objectives. Quality Activities : Maintain documentation for transaction monitoring and facilitate the sharing of best practices. Process Improvement : Track process trends, identify process gaps, and implement corrective actions. Performance Benchmarking : Drive performance benchmarking activities and identify opportunities for process optimization. Data Analysis : Analyze and report trends in agent and process performance. Corrective Actions : Implement corrective action plans as necessary to improve performance. Six Sigma Methodologies : Participate in quality systems improvement activities using Six Sigma methodologies. Reporting & Compliance : Manage weekly dip check compliance, calibration compliance, and generate weekly/monthly reports. Bottom Quartile Management : Identify bottom quartile performance and implement improvement strategies. Knowledge, Skills & Other Abilities: Strong knowledge of the travel domain and GDS systems . Proficiency in MS Office , especially Excel , Word , and PowerPoint . Strong supervisory and leadership skills with a keen eye for detail. Results-driven with excellent written and verbal communication skills in English . Highly organized and methodical, with the ability to meet target and deadlines . Well-versed in QC tools such as Pareto, Six Sigma, FMEA, SIPOC, etc. Perks and Benefits: IGT Solutions is committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We maintain a non-discriminatory environment free from intimidation, harassment, or bias based on gender, age, race, religion, or other protected characteristics.

Roles and Responsibilities Conduct product training sessions for customers, sales teams, and internal stakeholders on beauty products, cosmetics, hair care, and skincare. Develop and deliver customized training programs based on customer needs and requirements. Provide soft skills training to enhance communication, interpersonal, and leadership skills of team members. Manage the entire process from planning to execution of trainings using tools like TTI (Training Need Identification) and TNA (Training Needs Analysis). Collaborate with cross-functional teams to ensure effective delivery of corporate trainings. Contact - 9594690866 Neelam HR Neelam.Shahu@teleperformancedibs.com

Role: Senior Manager - Customer Service Quality and NPS Job location: Goregaon East Role & responsibilities: Quality Assurance & Compliance- Develop and Implement quality control measures for Customer Service Operations- Voice, Email operations & Grievance units to ensure compliance with documented SOP and insurance regulations and company policies Conduct Audit and evaluations of customer interactions to maintain service excellence. The role requires being part of the Quality function and drive Net Promoter Score across the organization Collaborate with CS teams to enhance training programs and service delivery. Conduct regular feedbacks Monthly actionable insights to Sr Management on continuous improvement of Customer Experience Generate and automate with help of technology Quality metrics and recommend corrective actions The role will report to Associate Vice President Customer Service and will require to manage the day-to-day quality related activities in the team The roles core responsibility involves setting up and managing and being responsible for smooth functioning of the quality for Voice, Email operations & Grievance units of CS along and NPS function across organization The role requires constant support to customer service operations and to drive effective processes with quality standards that are in line with the departments objective of reducing repeats calls / emails / complaints and enhance customer experience Benchmarking Quality and NPS across GI Industry and set up technology enable processes Role involves managing vendors of Customer Service (outsourced Model of operations) with respect to quality Design and manage NPS surveys across different touch points on Customer Lifecycle journey Analyze NPS data to identify trends and actionable insights Monitor industry benchmarks and best practices for NPS improvement-initiate promotion of scores and adoption scores Skills Required Strong analytical skills and attention to detail with problem solving abilities Experience in Quality assurance & Customer Experience management Strong understanding of NPS and CSAT methodology and customer feedback analysis Any Six Sigma qualification or knowledge of DMAIC and KAIZEN would be good to have Proficiency in data visualization and strong presentation skills. Proficient stakeholder management and excellent communication skills is must to have

MUST have 2yr Senior Manager Operationon paper from BPO Industry Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Work From Office-Hyderabad Must Know-English,Hindi and Telugu Required Candidate profile Work From Office-Hyderabad Must Know-English,Hindi and Telugu Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Perks and benefits Salary no constraint for suitable candidate

Leading BPO in Hyderabad Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation is Mandatory Over All Experience 8+ Years CTC UPTO 15LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Bangalore Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation /Customer service is Mandatory Over All Experience 8+ Years CTC UPTO 19LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Please note that we're hiring for Team Leader role in US Mortgage/ US P&C Insurance OR US Healthcare domain (only need candidates with on-paper team handling experience, not looking for individual contributors) Hiring for - Leading IT Client Role - Team Leader Operations- US Mortgage/ US P&C Insurance/ US Healthcare Work Location - Noida Offered Salary- 30%-35% hike on current fixed CTC Shift - Rotational shift 24x7 | 5 days working with Saturday-Sunday fixed offs Mandatory skills- -Experience of process related operations in US Mortgage/ US Property and Casualty Insurance OR US Healthcare domain. -Knowledge of attrition and NPS -SOP Creation -Validation and Indexation -Legal Documentation -Team Handling experience (on papers)

We are seeking an experienced and dynamic professional to drive annuity business growth through National Pension Scheme (NPS), Superannuation, and open-market channels with PSU clients. You will be responsible for driving business targets, managing PSU tie-ups, and ensuring seamless implementation of sales strategies in the assigned region. Your Future Employer: Join a leading Life Insurance organization renowned for its strong portfolio in annuity and retirement solutions. Be part of a dynamic team that values strategic thinking, ownership, and long-term client relationships. Responsibilities: 1. Executing sales plans to achieve annuity business targets in the region. 2. Managing a team of Front-Line Sales (FLS) personnel. 3. Driving strategic tie-ups and empanelment with large PSUs. 4. Launching and promoting annuity products tailored for the government sector. 5. Conducting presentations and webinars for PSU retirees to promote product offerings. 6. Analyzing market potential, preparing regional performance reports, and assessing competitive positioning. 7. Maintaining accurate databases, call reports, and client interactions. Requirements: Graduate/Postgraduate preferably MBA in Sales, Marketing, or Finance. Minimum 5 years of relevant experience in Life Insurance, with a focus on Government Annuity Sales. Proven experience working with PSU clients and driving B2G sales. Strong interpersonal, analytical, and presentation skills. Ability to manage a team and align performance with business goals. What is in it for you: A strategic, high-impact role with ownership of a key business vertical. Exposure to large-scale PSU relationships and government business. Opportunity to work in a performance-driven culture with growth potential. Competitive compensation and a structured career path in a reputed insurance firm. Reach us: If you think this role aligns with your career goals, kindly write to me at nandini.narula @crescendogroup.in with your updated CV for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. We do not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: Due to a high volume of applications, we may not be able to respond to each applicant individually. If you do not hear from us within a week, please consider that your application has not been shortlisted. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords - Crescendo Global, Jobs in PSU Sales, Government Annuity Jobs, Life Insurance Sales, NPS Jobs, Annuity Business Manager, Sales Jobs in Insurance, National Pension Scheme (NPS), Superannuation, B2G Sales, Retirement Solutions Jobs