108 Nps Jobs - Page 3

Position : Relationship Manager-Corporate Annuity (NPS) Department : Retirement Benefits KEY RESPONSIBILITIES: Responsible for implementing the sales plan of the assigned region Responsible for achieving sales targets from a select group Assist in launching & driving Annuity Business Prepare periodic sales reports Maintain database on corporate clients and competitor information Update the call reports and any competitors information as suggested by corporate solutions team Continuously evaluate potential of Annuity Business in the region Develop specific analysis parameters Conduct analysis on the above mentioned potential groups and prepare reports for the Business Head Collect competitor information on Annuity business Adhere to all Organizations policies and procedures. If you or someone you know is interested in this opportunity, please feel free to share your updated CV with kasish@upman.sg / 9167947978

Dealing with Key decision makers of Companies. Responsible to convince Large Corporate Accounts to go for Employee Benefit Business & Invest in NPS Funds. Responsible to drive business for Group Insurance business from Large & Key Account Corporates. Required Candidate profile Minimum 4+ years experience post MBA + Experience in managing processes management/ analytics Candidates should be from the Corporate Sales background will be highly preferred specially from Insurance Perks and benefits Salary mentioned is fixed and other than Salary.

We are seeking an experienced and dynamic professional to drive annuity business growth through National Pension Scheme (NPS), Superannuation, and open-market channels with PSU clients. You will be responsible for driving business targets, managing PSU tie-ups, and ensuring seamless implementation of sales strategies in the assigned region. Your Future Employer: Join a leading Life Insurance organization renowned for its strong portfolio in annuity and retirement solutions. Be part of a dynamic team that values strategic thinking, ownership, and long-term client relationships. Responsibilities: 1. Executing sales plans to achieve annuity business targets in the region. 2. Managing a team of Front-Line Sales (FLS) personnel. 3. Driving strategic tie-ups and empanelment with large PSUs. 4. Launching and promoting annuity products tailored for the government sector. 5. Conducting presentations and webinars for PSU retirees to promote product offerings. 6. Analyzing market potential, preparing regional performance reports, and assessing competitive positioning. 7. Maintaining accurate databases, call reports, and client interactions. Requirements: Graduate/Postgraduate preferably MBA in Sales, Marketing, or Finance. Minimum 5 years of relevant experience in Life Insurance, with a focus on Government Annuity Sales. Proven experience working with PSU clients and driving B2G sales. Strong interpersonal, analytical, and presentation skills. Ability to manage a team and align performance with business goals. What is in it for you: A strategic, high-impact role with ownership of a key business vertical. Exposure to large-scale PSU relationships and government business. Opportunity to work in a performance-driven culture with growth potential. Competitive compensation and a structured career path in a reputed insurance firm. Reach us: If you think this role aligns with your career goals, kindly write to me at nandini.narula @crescendogroup.in with your updated CV for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. We do not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: Due to a high volume of applications, we may not be able to respond to each applicant individually. If you do not hear from us within a week, please consider that your application has not been shortlisted. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords - Crescendo Global, Jobs in PSU Sales, Government Annuity Jobs, Life Insurance Sales, NPS Jobs, Annuity Business Manager, Sales Jobs in Insurance, National Pension Scheme (NPS), Superannuation, B2G Sales, Retirement Solutions Jobs

Shift: (GMT+05:30) Asia/Kolkata (IST) What do you need for this opportunity Must have skills required: Strategic Planning, Grievance Management, Program Management Meesho is Looking for: About the team You will be joining the Fulfillment and Experience (FE) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the FE team are solving industry-defining problems at scale that few startups can offer globally. About the Role As a Manager- FE, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions. What you will do Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers Participate in building strategy as an advocate for better user experience from the vantage point the programs you own Influence product development choices using data and insights which originate from in-depth knowledge of your program Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes Engage the Meesho Leadership as active stakeholders in problem-solving for your programs Manage internal and external stakeholders to ensure success of the programs you own. The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization. What you will need Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred Strong problem solving and analytical skills Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects Data driven and inquisitive approach

Interested candidates can apply and share the resumes at mridula@symbiosisindia.net Key Responsibilities: BPO Vendor Management Own daily operations with outsourced service providers Ensure SLA/KPI adherence, efficiency, and governance (QBRs, escalations) Drive contracts, compliance, and vendor transitions Customer Advocacy & Resolution Champion voice-of-customer in strategic decisions Improve CSAT, NPS, FCR through feedback loops and data analytics Lead root cause initiatives to resolve service friction AI & Digital Enablement Support AI initiatives like chatbots, predictive analytics, and intelligent QA Collaborate with Tech/Product teams for digital-first CX rollouts Enable automation and tech-driven service innovations Leadership & Transformation Lead internal ops team and vendor leaders Implement scalable, documented, standardized processes Serve as a change agent, driving operational excellence through Lean, Six Sigma, and agile practices.

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Reaching out to prospective clients and presenting our products to the targeted audience Closing sale and following up on issuance. Update the Sales process and maintain the databases as suggested by corporate solutions department

Opening with a leading AMC company for their office in Delhi/Jaipur Role: Relationship Manager- NPS Experience: 3 Years + Roles & Responsibility: Subscriber Acquisition & Conversion: Meet Central & State Government employees at their workplaces or through camps/events to promote Pension Fund. Explain the advantages of choosing Tat PFM and assist in resolving subscriber queries. Facilitate end-to-end switching process for interested NPS subscribers, ensuring accuracy and compliance. Field Outreach & Execution: Conduct planned field visits, awareness sessions, and subscriber camps as directed by the RM. Act as the on-ground brand representative of Capital and PFM in government offices. Coordination & Support: Coordinate with nodal officers, DDOs, and PAOs as per RM's guidance to schedule outreach. Support documentation, form filling,and KYC processes for subscribers. Ensure timely reporting and MIS sharingwith the RM and internal teams . Subscriber Experience: Ensure a smooth & positive experience for government employees through personalized support during the switching process. Gather subscriber feedback to help improve service delivery. K ey Skills & Attributes: Strong communication and interpersonal skills in regional/local language. Trust-building and empathetic approach with government subscribers. High ownership and execution-focused attitude. Ability to work independently and travel within assigned territory. Interested candidates share resume at komal@topgearconsultants.com

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

MUST have 2yr Senior Manager Operationon paper from BPO Industry Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Work From Office-Hyderabad Must Know-English,Hindi and Telugu Required Candidate profile Work From Office-Hyderabad Must Know-English,Telugu Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Perks and benefits Salary no constraint for suitable candidate

Hiring Operations Manager- Customer Support Location: Bengaluru Package up to 17 LPA Voice Process Work from office Requirements: Education: Graduate or above Experience: 10+ years of experience in international customer support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in Chat support Excellent verbal and written communication skills For details email resume to muskan.verma@manningconsulting.in

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Job Title: Team Leader International Process Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency and a strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Prior experience in international process handling required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on - 7042379178

Role & responsibilities Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be ab to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that mig arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) ye of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - we definitely want to talk to yo If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Preferred candidate profile Perks and benefits

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

Designation- Team Lead Location- Malad West Shift- 24x7 Rotational Shift ( Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. Ensure compliance with company policies and procedures while driving business growth through innovative solutions. Interested candidates can connect for further details- Simran Rana- 9137514621

Dealing with Key decision makers of Companies. Responsible to convince Large Corporate Accounts to go for Employee Benefit Business & Invest in NPS Funds. Responsible to drive business for Group Insurance business from Large & Key Account Corporates. Required Candidate profile Minimum 4+ years experience post MBA + Experience in managing processes management/ analytics Candidates should be from the Corporate Sales background will be highly preferred specially from Insurance Perks and benefits Salary mentioned is fixed and other than Salary.

J ob Title: Team Leader International Process- Location: Pune Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Prior experience in international process handling required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on - 7042379178

We are looking for a Senior Manager who will be responsible for Acquisition of Corporates for NPS and Corporate Annuities in HDFC Life's Retirement & Pension vertical . The candidate should have an overall 5+ years of experience preferably in B2B sales from any Industry. Job Responsibilities: Designing sales strategy for qualitative client acquisition through effective market mapping through effective Market Analysis and Competitor analysis in the assigned region. Offering Employee benefits Solutions for Corporate Annuities and NPS to the B2B Segment through value proposition to the Top management of the Corporate specially, the decision makers and key influencers & etc. Making inroads through Market penetration in Tier 2 & 3 cities & improving the brand visibility/opportunity through extending employee benefit solutions to various Corporates Researching the target industry/ sector within the Market to discover prospecting opportunities Smart Networking with various stakeholders internally and externally for corporate lead generation Skills: Good Communication & Listening Skills Good Presentation Skills Market Intelligence Negotiation skills Goal oriented Positive attitude Proficient in Local Language Team Player Time Management Relationship (trust) Building People Skills/ Interpersonal Skills Organizational Skills/Multi-tasking Ability Understanding your Client's Business & Needs Adaptability Max age: 38 years

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST Domestic BANKING PROCESS EXP / International Voice Call Callibration, Audit, Score , CSAT APPLY ONLY IF CAN RELOCATE whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Chennai/ Vizag ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Achieving sales target through Assigned leads, which may be self generated or generated by branch,call centers & other sources Meeting prospective customers in the assigned geographic to understand their financial needs & selling insurance solutions

Role & responsibilities - Key Responsibilities: Develop and implement customer service strategies aligned with the company goals and objectives. Set targets for customer service for both B2C and for B2B modes across financial and non-financial sectors Lead, mentor, and motivate the customer service team to achieve performance targets. Oversee the resolution of customer complaints and issues, ensuring timely and effective solutions. Automate where possible. Monitor and analyse customer service metrics to identify areas for improvement. Collaborate with other departments to enhance the customer journey and implement best practices. Ensure compliance with regulators, company policies, procedures, and regulatory requirements. Drive continuous improvement initiatives to enhance service quality and efficiency. Preferred candidate profile - Strong understanding of automated customer service mechanisms Very strong team building and management skills Ability of understand existing customer service processes and make them better Proven experience in a senior customer service role, across multiple industries (preferably customer facing industries like telecom and banking) Strong leadership skills with the ability to manage and inspire a large team. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and resolve conflicts effectively. Strong analytical skills with the ability to interpret data and make informed decisions. Proficiency in using customer service software and tools.

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in German language (spoken and written) mandatory. Prior experience in international process handling required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on - 7042379178

Achieve retirement business targets via Annuity, PFM shift, Retail PRAN Execute business plan and drive sales Ensure policy issuance and follow-ups Promote products in Govt. departments Track pre-exit data and boost counter share