194 Nps Jobs - Page 3

Requirements of Team Leader Exp.in Social Media /email process / Chat Process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Role & responsibilities Client Relationship Ownership: Serve as the single point of contact for F&A clients, ensuring strategic alignment, smooth communication, and long-term partnership. Service Performance & Governance: Lead periodic business reviews, track service KPIs, and drive SLA adherence across all F&A processes (P2P, O2C, R2R, FP&A). Customer Experience & CSAT: Drive high CSAT through proactive issue resolution, responsiveness, and regular voice-of-customer (VoC), engagement; lead root cause analysis for any dissatisfaction. Onboarding & Transition Success: Ensure smooth onboarding and steady-state transition for new clients in collaboration with delivery, transformation, and PMO t...

Preferred candidate profile Required skillset: Bachelors degree. Minimum 5-7 years of experience in benefits administration, customer service, invoicing. Excellent attention to detail and accuracy o Strong organizational and time management skills with ability to prioritize tasks and meet deadlines. Proficiency in MS Office Suite (Word, Excel, Outlook) o Excellent written and verbal communication skills. Ability to maintain confidentiality and handle sensitive information with discretion. o Strong problem solving and analytical skills Ability to work independently and as part of a team. Managing the Benefits vendors and services including statutory and non-statutory benefits with regards to ...

JD Team Leader: Must be aware of shrinkage, attrition, AHT, NPS, CSAT,KPI,KRA,SLA, etc. Must be from BPO industry. Salary: Bangalore - 5 lpa Nagpur - 4.2 lpa Mumbai - 5-6 LPA . HR Manya 95224 65846 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 14LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the or...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Must be a Manager in Service Desk / IT Support Operations International Voice process BPO. Handled 100+ Service Dsk professionals Team / ITSM. Rotational Shifts Fluent in English Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job Description : The Head - Service Excellence will be a pivotal leader responsible for developing, implementing, and sustaining a culture of service excellence across all six units of Sterling Hospitals in Gujarat. This role will champion patient-centricity, drive continuous improvement in patient services, and ensure a consistently positive and high-quality experience for all patients and their families. The Head - Service Excellence will work collaboratively with clinical and non-clinical leadership to embed service standards, monitor performance, and foster a patient-first mindset throughout the organization. Strategy Development and Implementation: Develop and execute a comprehensive s...

The core responsibilities of this position include managing a team of Technical Support Engineers by directing, administering, and controlling day-to-day operations. You will be responsible for ensuring compliance with established company and regulatory guidelines to provide high-quality service and an extraordinary customer experience. Additionally, managing staffing levels through appropriate hiring and attrition management, as well as scheduling and rostering, will be key aspects of this role. It is essential to promote the development of the area management team and succession planning through coaching, training, and leadership development initiatives. The ideal candidate should have pro...

The IT Network Administrator role involves overseeing and managing the organization's IT network environment, encompassing hardware and software. You will be responsible for incident and change management, as well as supporting employee on- and off-boarding processes. To excel in this position, you should possess a minimum of five years of experience in network administration or a similar capacity. Effective written and verbal communication skills are crucial. Technical proficiency in network management, system security, and various operating systems is essential. Problem-solving capabilities and customer service skills are also key, with relevant certifications being advantageous. Your resp...

Customer Service Associate Description: Dedicated to providing exceptional customer experiences. We are looking for a proactive and empathetic Customer Service Associate to join our team. This role involves reaching out to customers to enhance their experience and gather valuable feedback regarding their purchase experience. The role is target associated and involves high level of flexibility & accountability. Key Responsibilities: Out calling to Customers: Proactively contact customers to encourage participation in Net Promoter Score (NPS) surveys through Ozonetel Feedback Collection: Engage with customers to gather detailed feedback on their recent order and delivery experiences. Key metri...

Key Responsibilities Manage the handover of 1,000+ units quarterly, ensuring all units meet quality standards Collaborate with Customer Centricity leads and specialists to resolve issues efficiently Conceptualise and execute grand handover events, including theme selection, dcor, gift distribution, and mock sessions Ensure every event delivers a premium customer experience and enhances satisfaction Lead seamless project exits including society formation, financial audits, and asset transfers Resolve delays in project exits due to resource constraints Coordinate with legal, liaison, quality, and business teams to fulfil customer commitments Work closely with project and operations teams to en...

Job Description: Snagging & Desnagging of Flats & Common Area. Flat readiness, Possession of flats, Post Possession customer Handling queries. Coordinating with internal stakeholders (Legal, Design, MEP, Ops team) Smooth handover & takeover of assets from Projects & MEP team. Continuous engagement with residents & society for resolving their queries. Driving NPS, CSAT at site. Formulate policies for management of property and customer issues. Review Maintenance charges at regular intervals and revise appropriately, as required. Ensure MIS Reports are generated as required. Ensure expenses to CAM is been maintain month wise. Creation of WO in system. Hand on experience on SFDC (not mandatory)...

Leading BPO in Bangalore Hiring For Team Leader/Assistant Manager Require Experience in International Voice Process CTC UPTO 7.8LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills US Shifts Mail CV at [HIDDEN TEXT] or call at 8467054123 Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-p...

The position of Chief Manager for Customer Experience at our client, a leading NBFC in Chennai, requires a candidate with over 10 years of experience and a postgraduate qualification. As the Chief Manager, you will be responsible for overseeing customer service operations, developing both short and long-term plans, managing teams, and focusing on achieving business targets and service delivery metrics. Your role will involve leading the implementation of the Net Promoter Score (NPS) and customer satisfaction program, ensuring alignment of insights with action planning, and tracking the execution of action plans in collaboration with the business team. Your primary responsibilities will inclu...

Overview About Enerpac Tool Group: Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Companys businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group trades on the NYSE under the symbol EPAC. Our vision is to be our customers preferred partner through relentless innovation of industrial tools and services that help them...

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). Monks got its start in 2001, and since then we&aposve grown a lot. With offices all around the globe and around 7,500+ employees, we deliver A-level work that&aposs won hundreds of Cannes Lions and FWAs. We ...

As a Customer Experience Leader at HCL, you will leverage your 20 years of experience in Customer Experience and Process Excellence to create, manage, and execute the customer experience strategy for our clients. In this global leadership role, you will craft customer journeys and establish world-class experiences for our clients" customers. Collaboration and innovation are key as you set strategies and initiatives for business processes, digital transformation, technology, and organizational enhancements. Your responsibilities will include developing a Customer Experience strategy that integrates with all business functions to consistently deliver exceptional end-to-end customer experiences...

Job Description: Position Summary: The IT Network Administrator is responsible for overseeing and managing the organization&aposs IT network environment, including hardware and software. The role also includes incident and change management and supporting employee on- and off-boarding processes. To succeed in this position, candidates should have at least five years of experience in network administration or a similar role. Strong communication skills, both written and verbal, are essential. Technical expertise in network management, system security, and a variety of operating systems is required. Problem-solving abilities and customer service skills are also important for this role, and rel...

Life Insurance Company is hiring Designation- Territory Sales Manager ( NPS) CTC - up to 8 lpa Location- Bangalore Any candidate who have an Life Insurance NPS sales exp. can apply Contact on 9111021561

As a key member of the team, you will be responsible for leading research projects in NPS, Market Research & Insights, and transforming data into actionable insights to enhance client strategies. Your role will involve collaborating with clients to ensure satisfaction and retention while also managing key client accounts effectively. You will be tasked with mapping and analyzing customer journeys to identify areas for improvement in the customer experience, and providing recommendations to enhance overall satisfaction. Additionally, you will work cross-functionally within the team, providing strategic inputs and supporting leadership initiatives to drive thought leadership within the organiz...