75 Nps Jobs - Page 2

Job Title: CSE (Central Student Experience) Manager Location : HSR Layout, Bengaluru Job Overview: We are looking for a proactive and detail-oriented Central Student Experience Team Manager to lead and execute strategic projects aimed at enhancing student satisfaction and overall experience across all centres. This role will be based at the head oce and will work closely with cross-functional teams to ensure consistent, high-quality interactions at every student touchpoint. The goal is to elevate student Net Promoter Score (NPS) to 70+ across centres through data-driven insights, communication initiatives, and targeted improvement projects. Key Responsibilities: Own and drive key central student experience projects to enhance student satisfaction. Initiate and manage projects based on trends in ticket categories (L1 classification) and NPS insights. Collaborate with centre leadership to roll out interventions based on feedback data. Oversee and continuously improve central student communication (emails, SMS, notifications) for clarity, tone, and impact. Design and execute audio-visual communication strategies at the centres that align with the student experience brand tone. Track, analyze and report Net Promoter Scores (NPS) for all centres. Lead initiatives for detractor management - identifying causes and executing root-cause-based action plans. Partner with centres to achieve and sustain an NPS of 70+ through proactive improvements. Review central student tickets on a regular basis to identify recurring issues and improvement areas. Work with product, academic, and ops teams to resolve systemic issues impacting student experience. Drive projects derived from high-volume or high-priority ticket categories, with measurable impact. Partner with regional and centre teams to ensure consistent rollout and compliance of experience initiatives. Work with tech/product for automation of feedback collection and ticket resolution where possible. Prepare monthly dashboards and reports for leadership highlighting wins, gaps, and next steps. Desired Skills & Qualifications: Bachelor's degree or equivalent experience. Strong understanding of NPS, feedback mechanisms, and communication strategies. Proficient in using tools like Zendesk, Freshdesk, or similar ticketing systems. Excel/Google sheets proficiency (high level) - This is a must. Excellent communication skills verbal and written. Ability to use data to drive decision-making and continuous improvement. Experience in stakeholder management and cross-functional collaboration.

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region, ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

We are urgently hiring a Team Leader for International Voice Process. Job Title : Team Lead; Location: Bangalore Working Hours/ Days: 9 Hours / 5 Rational Days a Week Shift: Rotational Night shifts. Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational Management: Manage daily operations to ensure efficient workflow and resource allocation. Handle escalated customer issues and complaints. Collaborate with other departments to resolve complex issues. Reporting: Prepare and present regular performance reports to senior management. Analyze trends and identify areas for improvement. Recommend and implement process improvements. Training and Development: Identify training needs and coordinate training sessions. Foster a culture of continuous learning and development within the team. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry trends and best practices. Experience: Minimum 5 years of experience in a contact centre environment. Proven experience in a supervisory or team leader role, preferably in an international voice contact centre. Skills : Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Proficiency in using contact center software and CRM systems. Other Requirements: Flexibility to work in different shifts, including nights and weekends. Strong understanding of customer service principles and practices. Ability to handle high-pressure situations calmly and effectively. Please send your CVs to Preetham.hr@sagilityhealth.com Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 5 + years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Team lead\Team coach in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Team handling, customer service, compliance protocols, and quality standards. Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Strong Team Handling Exp. Must know KPI's like CSAT/NPS/AHT US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner FLUENT in English &HINDI GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Work from Office-Bangalore only not for Kolkata and Hyderabad ..Apply those who can relocate in Bangalore Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

I hope this email finds you well. We are pleased to inform you about an exciting opportunity to join IGT Solutions Pvt Ltd as the Head of Quality (Transaction Quality) in our Gurgaon office. IGT Solutions is a leading IT & BPM services provider, specializing in the Travel, Transportation, and Hospitality domains. We are committed to innovation and delivering excellence across all business areas. Please find below the detailed job description and specifications for the Head Quality (Transaction Quality) position. Job Title: Head Quality (Transaction Quality) Location : Gurgaon Experience : Travel Experience with GDS Knowledge Preferred Job Responsibilities: Team Management : Oversee a team of Quality Evaluators and Team Leaders for aligned processes. People & Time Management : Ability to manage time efficiently and guide a team towards achieving performance goals. Client/Stakeholder Management : Engage with clients and stakeholders to drive and influence improvement objectives. Quality Activities : Maintain documentation for transaction monitoring and facilitate the sharing of best practices. Process Improvement : Track process trends, identify process gaps, and implement corrective actions. Performance Benchmarking : Drive performance benchmarking activities and identify opportunities for process optimization. Data Analysis : Analyze and report trends in agent and process performance. Corrective Actions : Implement corrective action plans as necessary to improve performance. Six Sigma Methodologies : Participate in quality systems improvement activities using Six Sigma methodologies. Reporting & Compliance : Manage weekly dip check compliance, calibration compliance, and generate weekly/monthly reports. Bottom Quartile Management : Identify bottom quartile performance and implement improvement strategies. Knowledge, Skills & Other Abilities: Strong knowledge of the travel domain and GDS systems . Proficiency in MS Office , especially Excel , Word , and PowerPoint . Strong supervisory and leadership skills with a keen eye for detail. Results-driven with excellent written and verbal communication skills in English . Highly organized and methodical, with the ability to meet target and deadlines . Well-versed in QC tools such as Pareto, Six Sigma, FMEA, SIPOC, etc. Perks and Benefits: IGT Solutions is committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We maintain a non-discriminatory environment free from intimidation, harassment, or bias based on gender, age, race, religion, or other protected characteristics.

Leading BPO in Bangalore Hiring for Transactional Quality Manager International Voice Process Must be a Manager Quality /Tenured Deputy Manager On papers in an International BPO in Voice process BFSI EXPERIENCE IS MANDATORY Over All Experience 8+ Years CTC UPTO 18LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

About Process : • Responsible for operations delivery for the customer service process for the largest • Key KPIs include Service Levels, NPS/CSAT and Quality Assurance • People Metrics Shrinkage and Attrition • Channel of service – Inbound Voice, Social Media, Chat & Email • Conducting Performance Reviews and Coaching for team members • Weekly client interaction • Quality and Training • Team management / Performance evaluation • Process Improvement / Compliance • Identify and drive continuous improvements and initiatives in process • Compliance ,Controlling shrinkage & Attrion ,Grooming , Revenue generation , for end to end functioning of the team • Running day to day operational activities like Performance Management, Rewards & Recognition, Coaching & Feedback (Including people development) • Proper understanding of issues and concern, followed by appropriate action through Team meetings and Regular one to ones with the Direct repartees • Appraise each Team member, create a development plan and identify training needs • Ensured the entire team adheres to the audit requirements not restricted to compliance of process procedures ,Business Process improvement , SLA Management , Client Coordination , Client Management ,Team Motivation ,Scheduling & Forecasting , Floor Adherence • Improve the overall client experience by coaching, role modelling, and providing a high standard of client service • Create a powerful and compelling vision, show enthusiasm, excitement, and passion for challenging organizational • Provided supervision to develop customer service representative's skills in order to achieve operational and organizational objectives • Managed third party vendor relationship and service level agreement to ensure quality customer service • Administered all policies and procedures to effectively run a successful business • Handling People and Process issues in professional way to ensure 100 % employee satisfactio

Must have Min 1+yrs Exp as Team Leader from International Voice Chat Customer Care process BPO. Well Versed in KPI's & Team Handling skills US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Leading BPO in Gurgaon & Bangalore Hiring for Transactional Quality Manager International Voice Process Must be a Manager Quality On papers in an International BPO in Voice process Over All Experience 8+ Years CTC UPTO 16LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Handling team of Asst. Regional Heads, Key Account Managers & Corporate Relationship Managers Training, motivating & hand holding entire Regional sales team Responsible to drive business for Group Insurance business from Large/ Key Account Corporates Required Candidate profile Minimum 10+ years experience post MBA + Experience in managing processes management/analytics Candidates should be from the Corporate Sales background will be highly preferred specially from Insurance Perks and benefits Salary mentioned is fixed and other than Salary.

Leading BPO in Hyderabad & Bangalore Hiring for Transactional Quality Manager Content Moderation Process Must be a Manager Quality On papers in an International BPO in Content Moderation Process Over All Experience 8+ Years CTC UPTO 16LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyses quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner Telugu Must GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Designation- Team Lead Location- Malad West Shift- 24x7 Rotational Shift ( Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. Ensure compliance with company policies and procedures while driving business growth through innovative solutions. Interested candidates can connect for further details- Simran Rana- 9137514621

HIRING FOR QUALITY ANALYST - TELESALES Roles & Responsibilities: Conduct random audits daily to ensure the quality standards and optimal accuracy of the Executives through monitoring the calls, and chats for continual enhancement of the agent performance. Conduct Training sessions and Knowledge improvements through refreshers. Recommendation of refreshers through TNI based on evaluation trends to improve their quality score and follow up their results. Conduct / Participate in weekly internal and external calibration with clients/quality operations. Resolving escalations, defects, and fatal errors, also keeping the escalation percentage minimal. Preparing daily, weekly, and monthly reports Wanna apply - Contact Pratiksha - 8459776994 or Email your CV on Pratiksha.Tupere@godigit.com

Role & responsibilities Job Purpose : Provide enablers to increase competitiveness, improve scores & reduce detractors on Infinite Smile Program across PAN India branches and other units. Regular huddles between all the stakeholders incl. vendor on new enhancement / operational issues on LitmusWorld Dashboard. Coordinate with cross-functional teams, ensure clear communication and act as a bridge between technical teams, business units and leadership. Track milestones, performance metrics, deliverables and provide regular status update to all relevant stakeholders. Job Responsibilities (JR) : Execution and Delivery 1. Ensure reports/ dashboards are executed within the defined scope and timeline. 2. Monitor and control reports/ dashboards, make adjustments as need to address issues Stakeholder Engagement and Communication 1. Lead/ navigate cross-functional project teams (Business units, IT, Product, Vendors), ensure collaboration and effective communication. 2. Collaborate with stakeholders to gather requirements and provide periodical updates. 3. Manage stakeholder expectations and address concerns promptly. Performance Tracking and Reporting 1. Track metrics using tools, metrics and key performance indicators (KPIs), such as transaction efficiency, customer satisfaction, or regulatory adherence. 2. Provide detailed reports and presentation to stakeholders and leadership highlighting achievement, milestones, outcomes. Quality Assurance 1. Ensure all deliverables meet quality standards, enhance customer experience and align with overall objectives, such as faster processing, accuracy etc. 2. Deliver error-free reports/ dashboards that meet stakeholder expectations. Candidate's Profile - Graduation/ Post-Graduation, Certifications: Power BI, MS-Office (Excel, PowerPoint), SQL, Tableau. Minimum experience of 5+ years. Exposure to Banking preferable. Proficiency in Collaboration & Reporting tools (Microsoft Office, Tableau, Power BI, Macros). Proficiency in creating effective presentations requiring a combination of technical, strategic and design skills. Exceptional stakeholder management, communication and problem-solving skills.

Leading BPO in Thane Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Hello, This is an Excellent Opportunity for reputed BPOs in Mumbai. Hiring for the below Locations Malad Andheri Thane Airoli Ghansoli Vashi. Currently Hiring for Banking Domestic Process. Candidates with exp in any BPO with exp in Banking/Insurance/Real Estate/BFSI/Fintech can apply. Note: BPO Exp Voice is Mandatory Positions Hiring for 1) Manager (Female) Only Banking CS + Email + Chat Exp Mandatory CTC Upto 11 Lakhs 2) Assistant Manager - CTC Upto 8.50 Who can apply: Only AM on paper is eligible 3) Assistant Manager Quality - CTC Upto 8.50 Who can apply: Only AM Quality on paper is eligible 4) Team Leader Operations: 6 Lakhs 5) Quality Team Leader: CTC Upto 6 Lakhs 6) Trainer and QA: CTC Upto 5 Lakhs Interested candidates, please share your profile email with recruiter HR Geeta on email hr.geetaa@gmail.com Please share the below details while sharing CVs. Position applying for: Refer above details Full Name Contact No Email ID Current Co Current Designation Current CTC Expected CTC Notice period Highest Qualification Date of Birth Gender Nearest Railway station Aadhar Card.

# Own and optimize customer journeys. # Act as the customer’s voice to enhance experience. # Lead scalable support operations. # Implement AI-driven self-service tools. # Use data to improve CX metrics like NPS & CSAT. Required Candidate profile # 5-8 yrs in CX, operations, or service design. # Strong problem-solving with a data-driven approach. # Excellent communication & stakeholder management. # Detail-oriented

Job responsibilities Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests. Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations. Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals. Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution Contribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams. Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services. Skills Bachelor's degree in business, engineering, or a related field. 3+ years of experience in Customer Succes/Service Experience in working with the US/International customers and time zones. Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Qualifications Bachelors degree (or equivalent) in computer science. 3+ years of experience in Customer Success/Service.

Role & responsibilities Handling both In-Bound Calls ,Out-Bound Calls & NPS (150+ calls) Ensuring timely completion of all calls / complaints. MIS reports (daily, weekly, monthly) on all KPI parameters. Handling Customer Complaints. Co-ordinating with respective team members for closure. Handling all incoming leads / enquiries & sending the same to respective team members for necessary action & closure. Follow-up for open customer complaints, open leads , open Calls Missed Calls. Managing Out-Bound Function for AR Follow-Up , NR Follow-Up ,NPS Follow-Up Preferred candidate profile Bachelors in any discipline Experience in a BPO set-up for both In-Bound & Out-Bound function. Fluency in multiple languages (English , Hindi , Marathi (Malayalam optional) Flexible working in rotational shifts Work Location Plot No A-23, MIDC Chakan Phase II, Village Khalumbre, District Pune, Maharashtra 410501 | India Kindly carry hard copy of your most updated resume, last 3-month salary slips, current employment appointment letter and salary revision/increment letter, Aadhaar card, Pan card while coming to the interview

Must be Operations Manager in Current role for 1+yrs from International Voice Customer Care Process BPO. Handled team span of 200+FTE's process. US Shifts Excellent Comms reqd Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams’ performance. Understanding towards business/organization objectives. Willingness to add value to company’s Culture, Mission and Vision Desired Candidate Profile Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Organizational and time-management skills Decision-making skills Degree in Management or training in team leading is a plus Good PC skills, especially MS Excel Excellent communication and leadership skills

Handling team of Key Account Managers & Corporate Relationship Managers Training, motivating & hand holding entire sales teams Responsible to drive business for Group Insurance business from Large/ Key Account Corporates Dealing with large Corporates Required Candidate profile Minimum 10+ years experience post MBA + Experience in managing processes management/analytics Candidates should be from the Corporate Sales background will be highly preferred specially from Insurance Perks and benefits Salary mentioned is fixed and other than Salary.