Nortel Tier 3 Support Engineer Innovatia Technical Services Inc.

8.0 - 10.0 years

0 Lacs

bengaluru, karnataka, india

Remote

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. We are looking for a highly skilled Nortel Tier 3 Support Engineer to provide expert-level remote support for enterprise telephony and unified communications environments. This role involves handling critical escalations , performing root cause analysi...

Posted 3 weeks ago

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Sr. Engineer Tech Support Selective Global Search

10.0 - 13.0 years

15 - 30 Lacs

hyderabad, pune, bengaluru

Work from Office

Role & responsibilities Perform system configurations, MACD (Moves, Adds, Changes, Deletes) on Nortel platforms. Administer and maintain Nortel voice infrastructure and network components. Apply firmware and software patches/upgrades. Manage user profiles, extensions, voicemail, and hunt groups. Follow ITIL practices to manage incidents, problems, and changes. Document and escalate issues to L3/Nortel vendor support when required. Participate in change review meetings and prepare change request documentation. Coordinate with cross-functional teams (network, IT infra, vendors) for issue resolution. Provide guidance to L1 team members and assist with knowledge transfer. Communicate status upda...

Posted 1 month ago

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