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Service - Nice CX One - Analyst Accenture

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Nice CXone Analyst, your role involves collaborating with clients to design and implement customer service initiatives. You will be responsible for delivering multichannel contact center applications using NICE CXone, integrating CRM and agent screen pop functionalities, and designing and deploying self-service/IVR and DFO solutions. Additionally, you will apply orchestration platform knowledge for contact center operations, manage stakeholder expectations, and resolve project issues. Your role will also involve utilizing AI and NLU technologies for enhanced customer interactions, ensuring seamless integration with internal and external systems, and contributing to the automation and op...

Posted 2 weeks ago

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