Posted:4 months ago|
Platform:
On-site
Full Time
We are looking for a detail-oriented and self-motivated Customer Support Executive – Non-Voice Process to join our team. This role involves handling customer queries via email, chat, or ticketing systems. You will be responsible for providing timely and accurate information to customers, resolving issues, and ensuring a positive customer experience—without any voice interaction.
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Key Responsibilities:
Respond to customer queries via email, live chat, or internal CRM tools.
Provide accurate information and resolve customer issues efficiently.
Maintain records of customer interactions and follow-ups.
Coordinate with internal teams to resolve issues and escalate when necessary.
Ensure customer satisfaction and adhere to quality standards.
Meet productivity and turnaround time targets.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,868.67 - ₹50,853.52 per month
Work Location: In person
Speak with the employer
+91 7983102662
Shorexpress
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