Call Quality Auditor Adeptuz Management Solutions

1.0 - 2.0 years

2 - 3 Lacs

bengaluru

Hybrid

Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements We are seeking candidates who have at least 1 year of prior experience in Call Quality Auditing within a BPO (mandatory) Alternatively, experienced Customer Care Executives with strong call handling backgrounds and a good understanding of quality auditing are also encouraged to apply Job Responsbilities: 01) Fixed Day Shift: T...

Posted 1 week ago

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Call Quality Auditor Adeptuz Management Solutions

1.0 - 2.0 years

2 - 3 Lacs

bengaluru

Work from Office

Qualification : 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification : Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements.W...

Posted 1 month ago

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Call Quality Auditor Adeptuz Management Solutions

1.0 - 2.0 years

2 - 3 Lacs

bengaluru

Work from Office

Designation: Call Quality Auditor Job Location: Koramangala, Bangalore Number of Openings: 10 Employment Type: Full-time, Permanent Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Salary Range: ? 2.4 - 3.6 Lacs Per Annum / ? 20,000 to 30,000 Per Month Industry/Experience Specification: Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call qualit...

Posted 3 months ago

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Call Quality Analyst Adeptuz Management Solutions

1.0 - 2.0 years

2 - 3 Lacs

bengaluru

Work from Office

Designation: Call Quality Analyst Job Location: Koramangala, Bangalore Number of Openings: 10 Employment Type: Full-time, Permanent Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification: Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Analyst, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform AC...

Posted 3 months ago

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Call Quality Auditor Adeptuz Management Solutions

1.0 - 2.0 years

2 - 3 Lacs

bengaluru

Work from Office

Number of Openings: 10 Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements.We are seeking candidates who have at least 1 year of prior experience ...

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