56 Noc Operations Jobs

Role & responsibilities : 1) Monitor and Manage the Network using Monitoring tool. 2) Raise ticket with provider and track the incidents till the resolution. 3) Timely updation of issues and status to all the required stakeholders. 4) Troubleshoot BGP routing issues and issues related to route-map and prefix-list configurations. 5) Support DR-DRILL activities planned 6) Auto fail over testing 7) Take configuration back-up of devices 8) Assist and coordinate with Banks for Network Support requirements 9) Maintain required logs and tracker 10) Adhere to shift handover process. 10) Work in 24x7 rotational shifts, for supporting Network operations. 11) Develop and maintain related documentation. Preferred candidate profile : 1) B.E/B.Tech, M.Tech/MCA (Computer/IT) with 2 to 3 plus years or B.Sc (Computers) with 4 plus years of working experience on large complex enterprise networks. - Mandatory 2) Experience in Core Networking Skills (LAN/WAN/Data Center) - Mandatory 3) Experience with protocols/technologies such as OSPF, EIGRP, BGP, STP, HSRP, VRRP, VLAN, VXLAN. - Mandatory 4) Hands on experience on multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 5) Configuration experience on network management and monitoring tools - Desirable Certification: 1) CCNA - Mandatory 2) ITIL Foundation - Desirable Knowledge : 1) Knowledge in Network Management and any one Monitoring tools. - Mandatory 2) Excellent interpersonal, written and verbal communication skills along with quick learner. - Mandatory 3) Knowledge of Software Defined Network (SDN) & SD-WAN. - Desirable 4) Knowledge of TCP/IP protocol suite. - Desirable 5) Knowledge of Network Security devices - Added advantage Technical Skills: 1) Routing & Switching - Mandatory 2) MPLS Technology - Mandatory 3) Network Monitoring & Management tools - Mandatory 4) MS Office - Mandatory 2) Software Defined Network (SDN) & SD-WAN - Desirable 4) VPN technologies- Desirable

• Proficiency in Cisco Viptela, Cisco Wi-Fi, Cisco VC, Cisco CUCM, Cisco Switches network monitoring tools • Experience with SD-WAN/ LAN and Wireless LAN troubleshooting and configuration. • Certifications such as CCNA, CCNP, or equivalent are a plus

We are looking for a Kibana Subject Matter Expert (SME) to support our Network Operations Center (NOC) by designing, developing, and maintaining real-time dashboards and alerting mechanisms. The ideal candidate will have strong experience in working with Elasticsearch and Kibana to visualize key performance indicators (KPIs), system health, and alerts related to NOC-managed infrastructure. Key Responsibilities: Design and develop dynamic and interactive Kibana dashboards tailored for NOC monitoring. Integrate various NOC elements such as network devices, servers, applications, and services into Elasticsearch/Kibana. Create real-time visualizations and trend reports for system health, uptime, traffic, errors, and performance metrics. Configure alerts and anomaly detection mechanisms for critical infrastructure issues using Kibana or related tools (e.g., ElastAlert, Watcher). Collaborate with NOC engineers, infrastructure teams, and DevOps to understand monitoring requirements and deliver customized dashboards. Optimize Elasticsearch queries and index mappings for performance and data integrity. Provide expert guidance on best practices for log ingestion, parsing, and data retention strategies. Support troubleshooting and incident response efforts by providing actionable insights through Kibana visualizations. Primary Skills Proven experience as a Kibana SME or similar role with a focus on dashboards and alerting. Strong hands-on experience with Elasticsearch and Kibana (7.x or higher). Experience in working with log ingestion tools (e.g., Logstash, Beats, Fluentd). Solid understanding of NOC operations and common infrastructure elements (routers, switches, firewalls, servers, etc.). Proficiency in JSON, Elasticsearch Query DSL, and Kibana scripting for advanced visualizations. Familiarity with alerting frameworks such as ElastAlert, Kibana Alerting, or Watcher. Good understanding of Linux-based systems and networking fundamentals. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Preferred Qualifications: Experience in working within telecom, ISP, or large-scale IT operations environments. Exposure to Grafana, Prometheus, or other monitoring and visualization tools. Knowledge of scripting languages such as Python or Shell for automation. Familiarity with SIEM or security monitoring solutions.

Responsibilities Managing uptime and SLA of the Business. Will be responsible to drive New project implementation from Network perspective end to end. Administering TCP/IP addresses and ensure the data is documented and up to date. Monitoring the network to determine capacity usage and escalate/ recommend necessary steps to reporting Manager. Will play key role in creation of procedure and standards of NOC operations. Resolution of network faults within the time frame defined by the SLAs Identifying LAN/WAN faults and resolving them through vendors providing maintenance services Updating documentation of the LAN, like IP address register, PC IDs, Router configurations, hardware, network diagrams as and when changes happen. Providing level 4 support for any network problems reported and troubleshooting the same in coordination with the vendor. Ensure the Network documents are updated for external and internal networks operating in TP. Planning, implementation, and configuration of monitoring and maintenance network hardware and telecommunications links, including routers, switches, IDS, load-balancing, etc for expansions of network Implementation and maintenance of network architecture components for managed services, including OS installation hardening management, implementation and maintenance of network monitoring toolsets Establish and maintain a redundant network operations environment, including substantial software and hardware fail-over; monitoring and testing the configuration performance Manage proper testing of the network environment, including simulations, stress testing, and benchmarks for both preventive maintenance and reporting purposes Implementation and maintenance with consistent improvement of network security measures

Job Title: Network Support Engineer (IP/Ethernet) Experience: Min 3 Years Industry: Telecommunication / Internet Service Provider Location: Airoli , Navi Mumbai Shift: 24x7 Rotational (NOC Environment) Working days- 5 days Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 35 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear inciddent reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills. If interested then kindly share your updated CV at kajal.p@genxhire.in or 77188 96527.

Sikich is seeking a NOC Analyst (NOC Level 1) within our Managed Services team to play a crucial role in supporting the monitoring, analysis, and resolution of network and system incidents for our diverse client base. As a Junior NOC Analyst, you will contribute to the smooth operation of our managed services offerings by assisting in incident response, providing infrastructure support, and ensuring effective system monitoring. About the firm Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients businesses. Primary Job Responsibilities Client-Focused Incident Management: Serve as the initial point of contact for monitoring network and system alerts across multiple client environments. Assist in the identification and resolution of basic network and system incidents, escalating more complex issues to senior team members as needed. Collaborate with internal teams to ensure timely and effective resolution of incidents, minimizing service impact. Use available tools and resources to diagnose and provide clear recommendations for basic technical issues. Track and document incidents to identify patterns or recurring issues, contributing to ongoing improvements. Support and Monitoring: Proactively monitor client systems for potential issues, responding to alerts and preventing downtime and disruptions. Utilize screen sharing and remote-control tools to assist clients with technical issues and gather information for escalation. Create and maintain detailed records of client interactions, issues, and resolutions in the ticketing system. Skill Development: Seek guidance and mentorship from senior NOC analysts to develop your technical skills and understanding of infrastructure support. Participate in knowledge-sharing sessions to enhance your skills and understanding of client-specific environments. Client Documentation and Communication: Maintain accurate documentation of incident response procedures and best practices tailored to each client's environment. Provide clear and timely updates to clients regarding the status of their issues, ensuring high levels of customer satisfaction. Policies and Procedures: Adhere to company policies, procedures, and service level agreements (SLAs) in delivering IT support. Follow established guidelines and best practices to ensure quality and consistency in support. After-Hours Support: Participate in after-hours on-call rotation as required to support client needs outside of regular business hours. Requirements 1+ years of experience troubleshooting infrastructure systems, with a preference for experience in Managed Services environments. Familiarity with PSA & RMM toolsets such as ConnectWise Manage, LabTech/ConnectWise Automate and LogicMonitor is a plus. Basic experience with computers, network, storage, and backup systems, with an emphasis on foundational knowledge in these areas. Experience in support and administration of Office 365, Azure, and Microsoft Cloud services, with additional experience in CSP (Cloud Solution Provider) environments being a plus. Strong troubleshooting skills for handling day-to-day technical requests and issues. Certifications from Microsoft, particularly those related to Azure, are ideal. Certifications from other vendors such as HP, Cisco, or similar are also beneficial. Benefits of being a part of the team Family Health Insurance including parents Life & Accident Insurance Maternity/paternity leave Performance-based incentives Referral Bonus program Exam Fee Reimbursement Policy Indian festival holidays 5 days working week Doctor's Consultation

Routing – BGP / OSPF / MPLS, Switching – Layer 2 & Layer 3, BNG’s (Nokia / Juniper / Microtik) New Connectivity Configuration (Enterprise / Retail / LMO) New device integration (end to end Configuration / Testing / Acceptance) Required Candidate profile Looking for a Senior Resource to be a part of the Network team with 8-10 years of experience.

Dear Candidate, We are hiring a NOC Engineer to monitor and support network infrastructure for high availability and performance. Ideal for professionals with strong troubleshooting and network analysis skills. Key Responsibilities: Monitor network systems for outages and performance issues Troubleshoot Layer 13 network problems and escalate as needed Document incidents and perform root cause analysis Maintain network dashboards and alerting systems Required Skills & Qualifications: Experience with network monitoring tools (Nagios, SolarWinds, Zabbix) Understanding of routing, switching, and TCP/IP Familiarity with SNMP, syslog, and DNS Bonus: Certifications (CCNA, CompTIA Network+, or equivalent) Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Roles and Responsibilities Manage daily operations of the NOC team, ensuring seamless delivery of services to customers. Oversee incident management processes, including root cause analysis and resolution of issues promptly. Provide technical support at both L1 and L2 levels for network-related problems. Coordinate shift management activities to ensure efficient use of resources and effective communication among team members. Develop strong leadership skills to motivate and guide a high-performing team.

Job Designation :- NOC Engineer Job Location:- Raipur (CG) Job Roles & Responsibilities: 1.Monitoring NOC operations for overall health and availability of the network, timely report and resolution of issues as per allocated service levels 2.To act as an escalation point for customer problems and questions via telephone, e-mail and face to face 3.To be escalation contact for service issues and out of hour issues 4.Ensuring the right environment is in place so that staff are effectively mentored, developed and trained 5.Develop and own the processes and procedures used by the team, based on best practice for the industry 6.Lead internal projects to improve service 7.Conduct team reviews and be responsible for personal and career development of team members 8.Hands on knowledge of the following Routing Protocols :BGP, EIGRP, OSPF,RIP Switching Protocols :STP,RSTP,Port Channel,VTP,DHCP,ERPS Hardware and Software troubleshooting, OS troubleshooting and support, Familiarity with Security services including Antivirus, VPN Interested candidates can share their resume/CV on janhvi.p@elxer.com /+917716777744

Role & responsibilities E2E data circuit delivery within SLA with router & Testing till deemed LOC Good understanding of CU/FTTH architecture Program management of uplink across PAN India Weekly update to business & PMO for FTTH and PRI deliveries with proactive updates on high revenue & escalated orders Weekly review with deployment/operation teams % Achievement against monthly delivery target - in terms of revenue and no. of links for all line of business Initiate & process creation to reduce constraints eNOC handover process to minimize the rejections. Alignment with Digitization/Product team for process simplification.

Hands-on experience in NOC operations (incident management, monitoring tools, L1/L2 support coordination) • Exposure to monitoring platforms (e.g.SolarWinds, Zabbix, Datadog, Splunk, Prometheus, or similar) • Comfortable working in rotational shifts Health insurance

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Solarwinds Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with the development team to enhance system performance. Stay updated on the latest trends and technologies in Solarwinds Administration. Professional & Technical Skills: Must To Have Skills:Proficiency in Solarwinds Administration. Good To Have Skills:Experience with System Monitoring Tools & Techniques. Strong understanding of network monitoring and management. Knowledge of Solarwinds products and features. Ability to analyze and interpret system performance data. Excellent troubleshooting and problem-solving skills. Additional Information: The candidate should have a minimum of 3 years of experience in Solarwinds Administration. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualifications 15 years full time education

Oversee the deployment and maintenance of Cisco Viptela SD-WAN solutions. Manage network performance, ensure system uptime, and troubleshoot issues related to SD-WAN infrastructure.

The NOC Distributed role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the NOC Distributed domain.

NOC Engineer Required Experience: 0.4 months Plus Education: #BachelorOfTechnology (#BTech), #BachelorOfEngineering (#BE), #MasterOfTechnology (#MTech), #MasterOfComputerApplication (#MCA) Certification: CCNA or CCNP Job Responsibilities: Job Title: #IPNetworkEngineer Location: Chennai Experience: 0.5 months plus Job Type: Full-time Domain: #Telecom / #ServiceProvider / #NetworkEngineering (#WFO, 24/7 rotation-based shifts) We are seeking an experienced #IPEngineer with strong hands-on expertise in #MPLS. The candidate will be responsible for configuration, addition of new #Routers, migration, as well as troubleshooting in #MPLS networks across large-scale service provider infrastructures. Desired Skill: Proven experience in #Packet / #IPTransport #NetworkEngineering in service provider environments Hands-on expertise with #NMS and #Routers Deep understanding of #MPLS, #MPLS-TP, and #IPRoutingProtocols (#OSPF, #IS-IS, #BGP) Good to have any #NetworkCertification Interested candidate share your details on anurag.yadav@softenger or 7385556898 Total Experience Relavant Experience in Networking Current CTC Expected CTC Notice Peroid Location Are you ready for chennai Location

Hi, Hiring for NOC Engineer @ leading ISP Broadband Company Provide on-site support to NOC team Configure network nodes & track connectivity 6-9 yrs exp in core networking CTC:5-9 LPA Contact:Sudhakar Reddy, 9739230648, sudhakarreddy@onjob.in

- Manage 24/7 NOC operations - Lead L1–L3 engineers - Ensure network uptime & incident resolution - Optimise performance & security - Handle vendor relations & reporting - Use tools like SolarWinds, PRTG

We have openings in Noc Engineer role Total Exp :3+ Years Work mode: Onsite 12 hours shift. Interested candidates your updated resume with : Suneetha.d@truglobal.com Contact No: 9513059942 - Suneetha D Key skills required: Excellent communication Windows, Network, Linux, Storage, Backup and Applications Prior 3+ year of experience working in a NOC Good incident management skills. Good Monitoring experience in large and active environment. (LogicMonitor is desirable). Technical Skills: Basic understanding of networking (IP addressing, routing, and switching). Familiarity with Windows Server (user management, basic troubleshooting). Exposure to Linux commands and system operations. Knowledge of storage systems, backup tools, and their operational workflows. Soft Skills: Effective communication and coordination skills. Attention to detail and strong problem-solving ability. Adaptability to work under pressure in a 24/7 environment. Experience and Certifications: Entry-level IT support experience (0-2 years) preferred. Relevant certifications such as CCNA, RHCSA, or MCSA are desirable. Work Conditions 24/7 operational environment requiring flexible availability. Ability to respond promptly to system alerts and escalations.

Job Description We are hiring L1 and L2 NOC Engineers with mandatory hands-on experience in monitoring and ticketing tools . The selected candidates will be responsible for 24/7 network and infrastructure monitoring, incident handling, and support escalation to ensure service continuity and performance. Key Responsibilities L1 NOC Engineer 24x7 monitoring of IT infrastructure using enterprise-grade tools (e.g., PRTG, Zabbix, SolarWinds, Nagios, Prometheus, etc.). Log and manage incidents/tickets using ITSM tools like ServiceNow, Freshservice, ManageEngine, Jira Service Desk, etc. Perform basic troubleshooting of alerts related to network, servers, or applications. Escalate unresolved issues to L2 or relevant teams with complete documentation. Follow SOPs and SLAs strictly for incident acknowledgment and resolution. Maintain shift logs, incident records, and provide timely updates to clients/stakeholders. L2 NOC Engineer Handle escalated issues from L1 and perform advanced troubleshooting of networks, servers, and cloud infrastructure. Deep dive into logs, performance metrics, and alerts to identify root causes. Work closely with ISPs, vendors, and internal teams to resolve issues within SLA. Perform routine checks, patching, and preventive maintenance. Configure and fine-tune monitoring and alerting systems. Provide detailed incident and RCA reports, and train/mentor L1 engineers. Must-Have Skills For L1: Minimum 1 year of experience in monitoring and ticketing environments. Familiarity with monitoring tools (e.g., PRTG, Zabbix, Nagios, SolarWinds). Experience with ticketing systems (ServiceNow, Jira, Freshservice, etc.). Strong analytical and communication skills. Ability to work in rotational shifts including night shifts. For L2: Minimum 2 years of experience in NOC operations and tools. Expertise in monitoring systems and ticket lifecycle management. Proficient in troubleshooting LAN/WAN, Windows/Linux servers. Strong knowledge of TCP/IP, DNS, DHCP, routing, and switching. Experience with escalation handling and RCA preparation. Preferred certifications: CCNA, CCNP, MCSA, RHCE, ITIL. Preferred Tools & Platforms Monitoring: Zabbix, PRTG, SolarWinds, Grafana, Prometheus Ticketing: ServiceNow, Freshservice, Jira Service Desk, ManageEngine Others: SNMP, Syslog, Log analyzers, ITIL-based workflows

Hands-on exposure in NOC Environment in monitoring, handling Level 2 calls related to leased Line, Cisco Routers and Switches configuration and tshoot Proficiency in working in Financial institution in 24*7 environment Good Communication skills Required Candidate profile Troubleshooting leased line issues with the help of service provider infrastructure Level 2 exp in fixing issues related to Routing Protocols, Switching, Data centre technologies like Nexus Switches

Job Summary: We are seeking a skilled and experienced Team Leader to oversee the daily operations of our server infrastructure team. This role involves managing a team of system administrators, ensuring the stability, security, and performance of all server and relevant infrastructure, and driving continuous improvement in infrastructure operations. Key Responsibilities: Lead and mentor a team of server/system administrators. Oversee the installation, configuration, maintenance, and troubleshooting of physical and virtual servers (Windows). Ensure high availability and optimal performance of all server systems and services. Manage Active Directory, DNS, DHCP, file servers, and other core infrastructure services. Implement and maintain backup and disaster recovery solutions. Monitor system performance and proactively address potential issues. Collaborate with network, security, and application teams to support business needs. Develop and maintain documentation, including SOPs, diagrams,and asset inventories. Ensure compliance with IT policies, security standards, and audit requirements. Participate in capacity planning and infrastructure scaling initiatives. Provide on-call support and manage incident response for critical server issues. Required Skills & Qualifications: Bachelors degree in computer science, Information Technology, or related field. 10+ years of experience in server administration, with at least 12 years in a leadership role. Strong knowledge of Windows Server environments. Experience with virtualization platforms (Citrix, Nutanix, VMware, Hyper-V, etc.). Knowledge related to ansible, terraform and devops framework. Exposure towards infrastructure as code platform. Familiarity with azure cloud platforms is a plus. Proficient in scripting (PowerShell, Bash, etc.) for automation. Excellent problem-solving, communication, and leadership skills. Certifications such as MCSA/MCSE, RHCE, or equivalent are desirable. Strong organizational and project management skills. Ability to work under pressure and manage multiple priorities. A proactive mindset with a focus on continuous improvement.

Role & responsibilities Monitor network, server, and system alerts via tools and dashboards Identify, diagnose, and troubleshoot performance issues, outages, or failures Escalate unresolved issues to higher-level support teams as per SOPs Maintain detailed logs of incidents, resolutions, and routine checks Perform health checks of IT systems and data centers periodically Follow up with vendors or internal teams on pending issues or hardware replacements Maintain documentation for standard operating procedures and network diagrams Ensure 24x7 system availability in collaboration with the IT team (may include rotational shifts) Preferred candidate profile Bachelors degree in Computer Science, IT, or related field 1–3 years of experience in a similar IT/NOC support role Strong understanding of LAN/WAN, routers, switches, firewalls, and server environments Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds, PRTG) Basic knowledge of Windows/Linux server administration Excellent problem-solving and communication skills Ability to work in a fast-paced, rotational shift environment

About Role: NOC Lead shall serve along with the team on 24 X 7 basis for all problems related to the Karix Infrastructure services (Application, Database, Network Monitoring, Top Customer Monitoring, Telco Monitoring) being used by the customers. What youll be Responsible for? Responsible for monitoring platforms/alerts through tools and taking corrective actions. Responsible to open bridge call for all critical/major incidents Triage the incidents. Notify all relevant stakeholders for critical/Major issues- Support team, L2, IT, Sales, Bizops, DM team etc. Responsible for the performance of RCAs- Platform & Services Responsible for the CCM Management Responsible for Incident Management life cycle & Service requests fulfilment Monitor health, performance & utilization of platforms. Responsible for Incident logging, accurately tracks and documents all incidents. Publish platform-wise health dashboard. Monitor & publish customer KPIs Alert optimizations & tools configuration. Responsible for Continuous improvements of the Process Adherence to SLAs and Tickets closure within SLA Documentation/SOPs building Logging your work What youd have? Experience of 3 - 6 years in NOC Experience in Installation, maintenance, and working knowledge of Infra & application monitoring tools ServiceNow ITOM, Nagios, SolarWinds, Dynatrace, Prometheus & Grafana, and equivalent. Working knowledge of the holistic monitoring of applications with drill-down on the platform layer (Network, infra, middleware, apps, database) etc. Should have implemented 2-3 projects on any of the commercially available tools such as Dynatrace, SolarWinds, ServiceNow, ManageEngine Should be able to design new tools to monitor and configure smart alerts to discover failures/issues. Experience writing code (including Python, Shell Script, PowerShell; and databases like SQL Good understanding of modern software development methodologies (Object). Hands-on experience with open telemetry Why Join Us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal-opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com

About Role: Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds. Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc. Whatll be Responsible for? Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions. Responsible for Incident Management life cycle & Service requests fulfilment Responsible for Incident logging, accurately tracks and documents all incidents. Adherence to the process compliance Adherence to the SLAs defined for the platform, Service uptime Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members. Responsible to develop SOP documents. Ability to deep dive into identifying the root cause of various service-impacting events and optimizing. Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues To ensure the maximum possible service availability and performance of the platforms Responsible for continuous improvement of the process ience What youd have? Experience of 4-6 years in NOC Experience in Alert/Incident Management and a good understanding of SLAs Troubleshooting, Problem-solving & Strong presentation skills Analytical and communication skills Strong knowledge of Linux, Network & database querying Knowledge of asset management Very good knowledge of Log analyzing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & Solarwinds Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc. Strong Linux, Networking, Log analyzing, and database querying skills. Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards. Experience in alerts mitigation & optimization - Knowledge of the ITIL framework Hands-on exp with observability tools will be an added advantage. Must have expertise in maintaining/updating asset management. Certifications: ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com