NOC - Critical Incident Management

Role Overview: Welcome to Manhattan, a place where possibilities are created to drive life and commerce forward. If you thrive on solving complex problems and reshaping markets, this is the perfect place for you. Key Responsibilities: - System Maintenance: Monitor and maintain systems for optimal performance, including code deployments, updates, patches, and backups. - Troubleshooting and Support: Identify and resolve system issues promptly, providing technical support to teams and stakeholders. - Automation and Optimization: Automate system processes to enhance efficiency and reduce manual efforts. Implement optimizations for improved performance and cost reduction. - Security and Compliance: Ensure systems adhere to security policies and regulatory requirements. Implement security measures to safeguard systems and data. - Documentation: Create and maintain comprehensive documentation of systems, processes, and procedures. Qualifications Required: - 1 to 6 years of Cloud Experience and Critical Incident Management role. - Experience in sending Critical Communications to internal stakeholders. - Knowledge of Messaging Systems like RabbitMQ, Kafka, and RHL Administration. - Proficiency in Linux administration with troubleshooting abilities. - Strong analytical skills for problem-solving and solution provision. - Ability to work collaboratively in team environments and in 3 different shifts on a monthly rotational basis. - Understanding/Writing PL/SQL objects like stored procedures and triggers. - Working knowledge of cloud platforms (GCP, Oracle Cloud) with a certification in Cloud technologies as a plus. - Knowledge of Manhattan's Supply Chain solutions, such as Warehouse Management, Integration Framework, etc., is advantageous. - Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. - Proactive attitude towards continuous learning and self-improvement. Additional Company Details: At Manhattan, diversity and inclusion are fundamental values. Embracing cultural celebrations, interest groups, and volunteer opportunities, each team member's true self is embraced. The diverse backgrounds, experiences, and perspectives within our team enrich us collectively, making us a unique and inclusive community.,