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NICE CXone Capgemini

4.0 - 9.0 years

15 - 30 Lacs

hyderabad, pune, bengaluru

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Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Responsibilities: Design and implement call flows using NICE CXone Studio, including ACD, IVR, WEM, and QM components Develop and maintain skill-based routing, IVR logic, and omnichannel workflows Integrate NLU platforms with IVR and agent assist tools to enable conversational AI capabilities Monitor and troubleshoot call qu...

Posted 2 months ago

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