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Amazon Connect Developer Tetriq Solutions

6.0 - 11.0 years

20 - 22 Lacs

hyderabad, chennai, bengaluru

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We are seeking an experienced Amazon Connect Developer to design, build, and enhance advanced contact flows, ensuring a personalized and dynamic IVR experience. The role involves end-to-end development, integrations, and performance optimization within the Amazon Connect ecosystem. Roles & Responsibilities Design, develop, and maintain main/sub contact flows in Amazon Connect. Configure call routing logic, queues, contact attributes, and hours of operation. Build dynamic IVR menus and integrate AWS Lambda for ServiceNow API interactions. Implement GDPR-compliant call recording, tagging, and data handling. Troubleshoot, optimize, and enhance call flow performance. Collaborate with Amazon Lex ...

Posted 2 days ago

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