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8.0 years
0 Lacs
Dehradun, Uttarakhand, India
Remote
CBOSIT Technologies is looking for a visionary leader passionate about driving business growth through digital transformation, to join our team of Business Consultants. We need a skilled and innovative candidate who is confident in process re-engineering and has expertise in the latest technologies. The ideal candidate should have strong communication skills, leadership qualities, and be an innovative thinker. As a team, we are dedicated to building impactful digital platforms and making businesses scalable and profitable. Our approach is agile, nimble, customer-focused and fun. Be the bridge between business needs and Zoho magic: Analyse client workflows, identify improvement opportunities, and tailor Zoho solutions for optimal efficiency. Lead the implementation charge: From design and development to testing and deployment, you'll own the entire Zoho implementation lifecycle, ensuring a smooth and successful transition. Become a trusted advisor: Guide clients through every step, providing clear communication, expert training, and ongoing support to maximize their Zoho experience. Think outside the box: Leverage your innovative spirit to craft custom workflows, reports, and automations that take Zoho to the next level for each client. Embrace agility: Collaborate effectively in a fast-paced environment, utilising Scrum methodologies to deliver projects on time and within budget. Requirements You're a perfect fit if you have been practising below for greater then 8years: Communication magic: Exceptional written and verbal communication skills to engage clients and explain complex concepts clearly. Be the strategic mastermind: Lead the entire Zoho implementation lifecycle, from needs analysis to training and beyond. Craft custom solutions: Design personalized configurations and automations to optimize client workflows. Manage like a champ: Oversee projects with agility, ensuring timely delivery and budget adherence. Guide and empower: Mentor and develop your team, fostering a collaborative and high-performing environment. Build strong relationships: Cultivate trust and understanding with clients, becoming their trusted Zoho advisor. Stay ahead of the curve: Possess deep Zoho expertise and a passion for continuous learning in the ever-evolving tech landscape. Tech Prowess Required: A Zoho whiz: Implementing, customising , and managing CRM, Desk, Books, People, Creator and more. A scripting master: Writing custom Deluge functions and wielding JavaScript with ease. An automation architect: Flowcharts like Miro, Draw.io, LucidChart are your canvas. A problem-solver extraordinaire: Fixing bugs, navigating APIs, and resolving any Zoho hurdle. Benefits More than Money: Perks to Fuel Your Passion at Our Consulting Firm! Forget boring benefits, unleash your career with: Top-tier pay: We believe in fair compensation and offer industry-leading salaries. Client connections: Consulting opens doors to exciting on-site interactions and diverse projects. Performance rewards: Earn bonus incentives tied to project success, plus recognition for going the extra mile. Equity ownership: Own a piece of the pie with our Employee Stock Ownership Plan (ESOPs). Flexible work style: Enjoy the freedom of remote work and unplug with paid time off. Celebratory culture: We embrace fun, a little weirdness, and shared successes. Ready to work hard, have fun, and thrive? Join our team!
Posted 1 month ago
8.0 years
0 Lacs
Dehradun, Uttarakhand, India
Remote
CBOSIT Technologies is looking for a visionary leader passionate about driving business growth through digital transformation, to join our team of Business Consultants. We need a skilled and innovative candidate who is confident in process re-engineering and has expertise in the latest technologies. The ideal candidate should have strong communication skills, leadership qualities, and be an innovative thinker. As a team, we are dedicated to building impactful digital platforms and making businesses scalable and profitable. Our approach is agile, nimble, customer-focused and fun. Be the bridge between business needs and Zoho magic: Analyse client workflows, identify improvement opportunities, and tailor Zoho solutions for optimal efficiency. Lead the implementation charge: From design and development to testing and deployment, you'll own the entire Zoho implementation lifecycle, ensuring a smooth and successful transition. Become a trusted advisor: Guide clients through every step, providing clear communication, expert training, and ongoing support to maximize their Zoho experience. Think outside the box: Leverage your innovative spirit to craft custom workflows, reports, and automations that take Zoho to the next level for each client. Embrace agility: Collaborate effectively in a fast-paced environment, utilising Scrum methodologies to deliver projects on time and within budget. Requirements You're a perfect fit if you have been practising below for greater then 8years: Communication magic: Exceptional written and verbal communication skills to engage clients and explain complex concepts clearly. Be the strategic mastermind: Lead the entire Zoho implementation lifecycle, from needs analysis to training and beyond. Craft custom solutions: Design personalized configurations and automations to optimize client workflows. Manage like a champ: Oversee projects with agility, ensuring timely delivery and budget adherence. Guide and empower: Mentor and develop your team, fostering a collaborative and high-performing environment. Build strong relationships: Cultivate trust and understanding with clients, becoming their trusted Zoho advisor. Stay ahead of the curve: Possess deep Zoho expertise and a passion for continuous learning in the ever-evolving tech landscape. Tech Prowess Required: A Zoho whiz: Implementing, customising , and managing CRM, Desk, Books, People, Creator and more. A scripting master: Writing custom Deluge functions and wielding JavaScript with ease. An automation architect: Flowcharts like Miro, Draw.io, LucidChart are your canvas. A problem-solver extraordinaire: Fixing bugs, navigating APIs, and resolving any Zoho hurdle. Benefits More than Money: Perks to Fuel Your Passion at Our Consulting Firm! Forget boring benefits, unleash your career with: Top-tier pay: We believe in fair compensation and offer industry-leading salaries. Client connections: Consulting opens doors to exciting on-site interactions and diverse projects. Performance rewards: Earn bonus incentives tied to project success, plus recognition for going the extra mile. Equity ownership: Own a piece of the pie with our Employee Stock Ownership Plan (ESOPs). Flexible work style: Enjoy the freedom of remote work and unplug with paid time off. Celebratory culture: We embrace fun, a little weirdness, and shared successes. Ready to work hard, have fun, and thrive? Join our team!
Posted 1 month ago
8.0 years
0 Lacs
Dehradun, Uttarakhand, India
Remote
CBOSIT Technologies is looking for a visionary leader passionate about driving business growth through digital transformation, to join our team of Business Consultants. We need a skilled and innovative candidate who is confident in process re-engineering and has expertise in the latest technologies. The ideal candidate should have strong communication skills, leadership qualities, and be an innovative thinker. As a team, we are dedicated to building impactful digital platforms and making businesses scalable and profitable. Our approach is agile, nimble, customer-focused and fun. Be the bridge between business needs and Zoho magic: Analyse client workflows, identify improvement opportunities, and tailor Zoho solutions for optimal efficiency. Lead the implementation charge: From design and development to testing and deployment, you'll own the entire Zoho implementation lifecycle, ensuring a smooth and successful transition. Become a trusted advisor: Guide clients through every step, providing clear communication, expert training, and ongoing support to maximize their Zoho experience. Think outside the box: Leverage your innovative spirit to craft custom workflows, reports, and automations that take Zoho to the next level for each client. Embrace agility: Collaborate effectively in a fast-paced environment, utilising Scrum methodologies to deliver projects on time and within budget. Requirements You're a perfect fit if you have been practising below for greater then 8years: Communication magic: Exceptional written and verbal communication skills to engage clients and explain complex concepts clearly. Be the strategic mastermind: Lead the entire Zoho implementation lifecycle, from needs analysis to training and beyond. Craft custom solutions: Design personalized configurations and automations to optimize client workflows. Manage like a champ: Oversee projects with agility, ensuring timely delivery and budget adherence. Guide and empower: Mentor and develop your team, fostering a collaborative and high-performing environment. Build strong relationships: Cultivate trust and understanding with clients, becoming their trusted Zoho advisor. Stay ahead of the curve: Possess deep Zoho expertise and a passion for continuous learning in the ever-evolving tech landscape. Tech Prowess Required: A Zoho whiz: Implementing, customising , and managing CRM, Desk, Books, People, Creator and more. A scripting master: Writing custom Deluge functions and wielding JavaScript with ease. An automation architect: Flowcharts like Miro, Draw.io, LucidChart are your canvas. A problem-solver extraordinaire: Fixing bugs, navigating APIs, and resolving any Zoho hurdle. Benefits More than Money: Perks to Fuel Your Passion at Our Consulting Firm! Forget boring benefits, unleash your career with: Top-tier pay: We believe in fair compensation and offer industry-leading salaries. Client connections: Consulting opens doors to exciting on-site interactions and diverse projects. Performance rewards: Earn bonus incentives tied to project success, plus recognition for going the extra mile. Equity ownership: Own a piece of the pie with our Employee Stock Ownership Plan (ESOPs). Flexible work style: Enjoy the freedom of remote work and unplug with paid time off. Celebratory culture: We embrace fun, a little weirdness, and shared successes. Ready to work hard, have fun, and thrive? Join our team!
Posted 1 month ago
170.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Key Responsibilities Strategy Works with the BAM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key BAM and/or SSO participation if needed) Identify opportunities for service improvement based on useful metrics and demonstrate results As an internal voice of client, work together with BAMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the client. Focus on digitization by looking at the possibility of STP through client interactions based on useful metrics and demonstrate results. Proactive client engagement and regular “pulse checks” for premier clients through due diligence visits, service reviews, proactive communication of market news, deeper understanding of clients’ need end-to-end, questionnaires completion, RFP, etc. Business Work Closely with stakeholders like, Operations team, Compliance, Implementation, Product and Operations to ensure comprehensive and timely reporting of market information to client through Service Reviews Build a rapport within competition in the Securities Services world to ensure that we are hand on with respect to changes in the regulations and their larger impact. Work together with BAM and Sales to ensure that SCB leads the way in the Global Custodian Survey Leveraging on metrics and client insights to understand client’s needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling etc. Processes Ensure incidents are managed and resolved in a timely manner. Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made. Maximize the GEMS work tool to gain efficiency in directing and resolving client queries along with incident escalation protocol. Use GEMS incident user interface to ensure client complains are logged timely and accurately for auto-system escalation communications to the appropriate senior management levels responsible to ensure full resolution of client issues and regularly update client on progress if the issue is taking longer than expected. Maintain a professional and positive SCB image through all interactions with clients. Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities. Assist in implementation of service and efficiency improvement initiatives in Securities Services and facilitate transfer of best practice. People & Talent Encourage and foster a highly collaborative and supportive working environment where staff at all levels put the best interest of clients at the center of everything the team does. Effective performance management of all staff to ensure rewards are merit based and results driven. Execute team operating standards set out by the Country Head of Client Services as independent quality assurance within the team to ensure highest standards of service execution and related client communication. Providing regular individual and team feedbacks for ensuring high level of motivation and sharing of knowledge. Risk Management Full awareness of the Bank’s risk management approach through 1st, 2nd, 3rd line of defense Thematic analysis and review of client issues and complains in order to identify root causes and remediation actions. Comply with Operational Risk Framework set out for Client Service including but not limited to client identification, complaints and enquiry handling. Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Ensure that all incidents and client complaints are captured in GEMS and followed-up for closure Governance No exception to completing mandatory trainings timely. Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Uphold highest level of code of conduct to ensure full compliance with regulations, policies, and procedures. Embed the Group’s values on code of conduct, into the team, ensuring adherence with highest standards of ethics and compliance with relevant policies, procedures and regulations become a part of the culture. Key stakeholders Internal Securities Services Business Securities Service Global counterparts Securities Services Product Compliance and Legal COBAM and relationship managers SS Operations External Peer Custodians Clients Other Responsibilities To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model. Champion client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Maximize the GEMS work tool to gain efficiency in directing and resolving client queries along with incident escalation protocol. Perform Ad-Hoc responsibilities as when assigned by the senior management of the department. Ensure timely completion of Due Diligence questionnaires and assist in organising due diligence visits as and when required. Skills And Experience NA Qualifications EDUCATION Graduate / Post – Graduate through recognize university. CERTIFICATIONS NISM – VI, VII LANGUAGES English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 1 month ago
5.0 years
10 - 12 Lacs
Mumbai Metropolitan Region
On-site
Role: Assistant Manager - Copy Location : Mumbai Experience : 5+ years Department : Creative About The Role We are looking for a strategically sharp, culturally tuned-in, and creatively fearless individual to lead the development and execution of digital-first marketing campaigns and branded content pitches. As Creative Lead, you will be hands-on in conceptualising, developing, and delivering campaign ideas that break through the noise and drive brand love. You’ll work cross-functionally with strategy, campaign management, and production teams—owning the creative process end-to-end, from brief dissection to pitch delivery and execution oversight. If you’re obsessed with insights, storytelling, and creating culture—not just reflecting it—this role is for you. Key Responsibilities Translate brand briefs and strategy into inspiring, insight-driven creative ideas and campaigns Build branded content narratives grounded in a deep understanding of consumer behavior, attitudes, and cultural context Lead campaign ideation across formats—digital ad films, short videos, long-form content, social series, etc. Own and drive the creative process during pitches and live campaigns, acting as the creative point-person Develop disruptive, thumb-stopping concepts that are both culturally relevant and strategically aligned Present, sell, and defend your ideas with clarity—while remaining open to constructive feedback Collaborate closely with strategy and campaign teams to align on insights, messaging, and brand voice Guide junior creatives; help build team capability through active mentorship Stay on top of platform trends, pop culture moments, and audience shifts to pitch timely and relevant ideas Work with external collaborators including directors, producers, and vendors for execution Proactively suggest creative solutions for topical content, cultural moments, and new platform features Support business development by leading creative discussions in creds meetings, pitches, and client engagements Ensure all creative output is engaging, fact-based, and built to meet both campaign KPIs and brand objectives Qualifications & Experience Minimum 5 years of experience conceptualising and executing digital-first branded content campaigns Prior experience in an agency, publisher, brand or media house is essential Strong understanding of integrated marketing and content ecosystems—digital, social, paid, mobile, OTT Proven ability to develop compelling ideas across formats including short video, ad films, and long-form storytelling Ability to think, write, and ideate fluently in Hindi is a must Experience with smartphone or consumer tech categories is a strong plus Deep familiarity with platform-specific social best practices Demonstrated ability to work within lean setups—resourceful, nimble, and efficient with time and budgets Confident presenting to clients, with a track record of owning and winning pitches Culturally plugged-in: you should be the kind of person who scrolls trends, reads memes, and watches shows before they hit the mainstream Comfortable working in a collaborative environment, across departments and with external stakeholders Experience leading end-to-end 360° campaigns from insight to execution, including social content, trailers, AVs, and performance feedback loops Strong grasp of performance metrics and ability to shape creative strategy based on content learnings Who You Are Bold, inventive, and fast-thinking Obsessively curious about pop culture, people, and ideas Passionate about making work that’s not just award-winning—but share-worthy Self-directed and solution-oriented with a can-do attitude Hungry to build things people talk about—not just deliverables Skills: strategy,cultural awareness,consumer behavior analysis,digital marketing,long-form,copywriting,branded content,creative writing,pop culture,mentorship,presentation skills,campaigns,storytelling,campaign ideation,performance metrics,collaboration
Posted 1 month ago
2.0 - 3.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Description Key Responsibilities: Generation and printing of O&M invoices (service solution business). Checking and updating invoices in the console for completeness. Reconciling Consol and Sales data to ensure all invoices are updated in Consol. Generation and management of manual and scrap invoices. Printing and checking manual invoices and submitting them to the respective initiator. GRR of Services in GIEA. Interpreting solution business agreements and maintaining the master agreement file. Supporting UAT for process improvement and development. Providing audit support. Processing payments made by customers. Preparing statements of accounts for customers. Answering basic customer inquiries. Preparing analysis of accounts. Conducting root cause analysis of late payments and suggesting process improvements. Assisting in preparing month-end reporting. Participating in projects related to Accounts Receivable improvement. Performing other duties as assigned. Responsibilities Competencies: Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Drives Results: Consistently achieving results, even under tough circumstances. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. Business Partnering: Collaborates with stakeholders and develops partnerships to drive performance that aligns with organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision-making process and guiding the business towards positive results and organizational alignment; evaluates the business environment using measures to mitigate risk and capitalize on opportunities. Financial Internal Controls: Leverages internal control framework by assessing internal controls and developing remediation plans to mitigate financial reporting risks and respond to changing business needs. Education, Licenses, Certifications Any commerce graduate. Experience Minimum 2-3 years of experience in a related field. Qualifications Skills Required:- Proactive and self-starter. Team player. Min Salary $ Max Salary $
Posted 1 month ago
15.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Position Overview Lead a team of full-stack developers, providing guidance, support, and mentorship to ensure the successful delivery of software to the desk Usher software build through requirements gathering, design, development, testing, and production deployment Strong software experience in developing and a proven track record of delivering full-stack cloud-based (Azure) applications Demonstrated ability to build and deploy microservices in a scalable high throughput workflow Experience with both server-side development (e.g.: Python, FASTAPI), backend technologies (e.g., MongoDB, SQL) JavaScript/TypeScript front-end development (e.g.: Vue, Angular, React) OOPs technology like Java is a good to have Experience with messaging systems across application stack (e.g., Kafka) Comfortable working in an agile software delivery environment with Git and with exposure to CI / CD tools (e.g., Docker, Jenkins, Gitlab) Passion for clean, maintainable code and always looking to improve engineering skills in fast-paced, ambiguous environments Lead by example, fostering a collaborative and inclusive team environment, promoting knowledge sharing, and encouraging professional growth and development Qualifications & Experience Qualifications & Experience 15+ years of experience, with preferably at least 3+ years working in a trading environment Individual must demonstrate strong leadership and communication skills, with the ability to effectively collaborate with team members and stakeholders Track record of building and deploying trading software in a production environment Experience in trading technologies across asset classes Role requires individual to be nimble and flexible to balance multiple tasks simultaneously Individual must have strong drive, initiative, and demonstrate entrepreneurial skillsets Passion for learning and staying current with emerging technologies and best practices Apollo Global Management Inc. is an equal opportunity/affirmative action employer. The firm and its affiliates do not discriminate in employment because of race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other criteria prohibited under controlling federal, state or local law.
Posted 1 month ago
170.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Summary Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy. Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities. Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Strategy Support and provide inputs to Sr Manager, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country. Contribute for Fraud Risk strategy and infrastructure for channels and products for efficient investigation of cases and mitigate the fraud risk Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Business Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment. Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation Deploy the strategies across products and channels Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country Ensure the fraud risk management team achieves expense and loss budget targets Key Responsibilities Processes Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management Review investigation details and guide GBS/FRSCG team to ensure holistic coverage of the incident / case under investigation. Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability. People & Talent Compliance with all relevant process procedure, guidelines, rules & regulations To work and solve problems independently and be able to work in a deadline-oriented environment Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud. Ensure all FRM policies and procedures in the country, comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis. Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards. Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country. Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion. Work closely with the GBS/FRSC team to ensure that all activities related to Fraud Control and Investigation activities are conducted timely and according to SLA. Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite. Manage the fraud risk at pre-acquisition stage for lending and liability products Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk Governance Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Internal stakeholders RCOs, Country Retail Risk Head Regional / Country Business Heads and Product Head, Retail Client segment FGCs/ In country governance forums (or other forums, as may be applicable) Financial Crime Risk Country Collections Head and Policy team Relevant members of Risk Operations management team Internal IT partners supporting Retail Clients business HR, SIS & L &TD team Operations, L&C and Customer Experience Management unit External stakeholders Auditors and Regulators Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks Law Enforcement agencies Suppliers, vendors and consultants Skills And Experience Fraud Domain Skill Investigation Report Writing Field Investigation Stakeholder Management Training skills Negotiation skills Escalation management Team Management skills Vendor Management Listening skills Qualifications Graduate/MBA qualified with minimum Fraud Domain Experience of 7 yrs Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers
Posted 1 month ago
5.0 - 6.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Key Responsibilities Accurate output is expected in all cases handled with key tasks described as follows: Retrieve cases assigned to job holder and keep productivity log updated of completion status. Retrieve data from multiple system or hard copy sources and capture them to the destination system. Review data consistency across various documents and system data according to pre-set guidelines. All work must be completed in strict adherence to operating manuals without deviations. Provide ad hoc admin support to supervisor such as photocopying, scanning, data entry and archival of documents for approved cases as assigned. Role The Business Banking CDD Team’s role is to perform CDD for On-boarding (new and client deepening) for A, B, C risk rated clients: Carry out maker function and ensure completeness of CDD information and documentation for clients that is current, valid and complete and check quality of CDD information as required before approval. Analyse and ensure compliance with internal policy and local regulatory requirements. Identify and escalate any risk issues that could impact meeting the objectives. Report any breaches or suspicious persons/relationships to local compliance. Ensure data accuracy and completeness in CDD system for all Business Banking clients. Ensure agreed TAT is adhered when executing CDD for account opening. Perform pre-evaluation check prior to on-boarding customers and wherever required of dormant reactivations/account reopening and recommend to next level to proceed with the onboarding. Any other activities as defined by CDD Operations. Completion of TRR Reviews Reviewing of all Static data changes request forwarded through Branch and Frontline sales. Reviewing CDD checks for Portfolio buy-out cases & Co-Lending. Performance will be Measured basis Scorecard with following attributions. Key Stakeholders Compliance teams CDD AML unit from Group Frontline stakeholders from CPBB CDD Operations Maker from Business & Individual Banking unit Skills And Experience CDD expertise Qualifications Experience and knowledge in Banking industry with AML Experience Must be certified (as prescribed for the role) by completing all relevant SCB e-assessments Solid knowledge and understanding of regulatory requirements relating to CDD/AML and internal procedures Minimum 5-6 year relevant experience in AML/KYC and/or client onboarding, from banking and/or financial services sector with a focus on private banking clients, including corporate Good working knowledge of Microsoft standard desktop packages. Good communication skills and an ability to interact effectively at all levels of the organisation. High level of integrity and professionalism High attention to detail About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 1 month ago
2.0 - 4.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team! Essential Job Functions Provide analytical support in the underwriting and closing of commercial real estate loans or securitizations or affordable housing loans on behalf of our clients Review, analyze and/or interpret financial operating statements, rent rolls, third party reports, tenant lease agreements, surveys, title reports, zoning reports, property insurance policies, credit reports, and other due diligence requirements Assist with loan closings and procure needed closing items Research, analyze and summarize tenant level information including financial trends and credit ratings or stock market capitalization Research, analyze and summarize market and submarket information including inventory, absorption, new/proposed development, and rent and vacancy trends Extract pertinent data from appraisal engineering, environmental and other third-party reports Write property, market, borrower/sponsor descriptions, and third-party report summaries that will be included in credit memos and asset summary reports Assist in developing value conclusions for all property types Other activities as may be assigned by your manager Qualifications/ Requirements Any graduation/ postgraduate in any discipline Preferred fields of study include Accounting, Finance, Real Estate, and Business, or equivalent combination of education and experience Mid-level professional with 2-4 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent. 1-3 years’ experience in real estate related or financial services industry, such as appraisal, brokerage, or banking primarily focused on commercial properties and/or master’s degree in business, accounting, finance or real estate Strong knowledge in CRE Multifamily loan underwriting including CMBS guidelines and standards as well as the covenants employed to protect lenders’ exposure in the transactions Ability to work independently and to carry out assignments to completion within prescribed routines and standard accepted practices Ability to see the big picture and implement at a high level of detail Excellent verbal and written communication skills, including ability to effectively communicate with both internal and external customers Proficiency in MS Office Suites Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Time management skills are essential to meet deadlines and to accommodate ad-hoc request Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is ₹1.00 - ₹1.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers a comprehensive and competitive benefits plan. SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Posted 1 month ago
170.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Summary Processing sanction & disbursals for Mortgage, BIL, LAP products. Maintain assigned MIS related activities. Key Responsibilities Business Processing sanction & disbursals for Mortgage, BIL, LAP products. Maintain assigned MIS related activities. Effective delegation capabilities which ensures development of subordinates Effectively manage PIPs of underperformers. Effectively manage team to control attrition to minimum level. Processes Identifies opportunities for process improvements and remove process “bottle necks” . Assess process health (through key metrics) & identify broken processes that requires redesign Uses customer/stakeholders feedback to continuously re engineer processes Successfully implements best practices into own team and migrate them to other teams/ units Uses customer feedback to continuously re engineer processes using digitization and straight through process approach. Work with multiple teams ( Technology and Operations) to arrive at the end state process Understands the various components in dept's financials and able to highlight improvement areas including contribution to cost-save measures Good understanding of the various components in the dept's financials and be able to plan initiatives to influence trends People & Talent Understands the various components in dept's financials and able to highlight improvement areas including contribution to cost-save measures Good understanding of the various components in the dept's financials and be able to plan initiatives to influence trends Risk Management Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management Proactively identifies, assesses and mitigates risk issues Establishes a clear, well tested continuity plan Manages process requirements of risk mgmt. framework Ensures appropriate follow through of audit findings Governance Elements of operational risk management Proactively identifies, assesses and mitigates risk issues Establishes a clear, well tested continuity plan Manages process requirements of risk mgmt. framework Ensures appropriate follow through of audit findings Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the India Lending Operations west team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. BCSBI & RBI Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Retail Onboarding team Other Responsibilities Embed Here for good and Group’s brand and values in India Lending Operations west team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Job holder is responsible to monitor all the activities of Mumbai Operations Unit for Lending activities. Job holder is accountable to maintain constant vigil over checks and controls in specific areas including Process system, regulatory guidelines, Internal policies etc and bring out exceptions / gaps in a timely manner in order to remediate and address root causes. Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA &TAT. Skills And Experience Manage Conduct Manage Risk Manage People Qualifications Graduate from any stream. 2-3 working years experience as a team leader in operations section. Preferred with specialisation in the unit being deployed. Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers
Posted 1 month ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent thats bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com. Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegenes high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Must Have Strategy Manager EMS You Will Be Responsible For Developing the EMS BU growth strategy to help the business achieve its full potential. Advising the leadership team on strategic focus areas and identifying the capabilities, value propositions, and go-to-market efforts required to win in those areas. Leading or supporting due diligence processes, including commercial due diligence, and validating business cases for acquisitions and investments. Collaborating with business leaders to drive synergies with acquired companies. Refining competitive positioning and messaging based on client feedback and industry trends. Working cross-functionally across the enterprise to generate impactful outcomes for the company and its clients. Contributing to a high-performing BU Strategy team that drives thought leadership across the organization. Your impact: Enable transformational growth for the EMS business unit through strategic planning and execution. Shape the future of healthcare by conceptualizing and implementing innovative solutions. Influence key business decisions through data-driven insights and strategic recommendations. Strengthen Indegenes market position by supporting M&A and integration initiatives. Foster collaboration across global teams to deliver measurable business outcomes. About you: (Desired profile) A strategic thinker with a passion for healthcare and life sciences. A collaborative team player who thrives in a global, multicultural environment. A problem-solver who can connect the dots and deliver actionable insights. An entrepreneurial spirit with the ability to manage multiple workstreams. A confident communicator who can engage with senior leadership and key stakeholders. Must have: (Requirements) Graduate and Postgraduate degree with an MBA. Prior experience in business strategy, corporate strategy, or strategy consulting. Strong business acumen and analytical mindset. Willingness to work in a global working model. Nice to have: (Additional desired qualities) Experience in the healthcare or life sciences industry. Exposure to mergers and acquisitions or investment analysis. Familiarity with go-to-market strategy development and implementation. Ability to ramp up quickly and adapt to dynamic business needs. Good to have EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidates merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics. Locations Bangalore, KA, IN
Posted 1 month ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent thats bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com. What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it? We understand that you are looking for growth in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We believe in creating leaders of tomorrow and mentor our leads to help them grow and nurture them as people manage. Locations: Bangalore, KA, IN
Posted 1 month ago
10.0 - 12.0 years
0 Lacs
Greater Madurai Area
Remote
Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose To manage Network infrastructure for Bank & making infra-available for business with high availability along with internal & external connectivity. The Network Engineer’s role is to ensure the stability and integrity of data, security and wireless network services. This is achieved by planning, designing, and developing networks across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion. Key Accountabilities To manage and support network infrastructure for bank. Design & Troubleshooting Vendor Management Audit and Risk Management Vulnerable Management Requirements 10-12 years of experience in Network security devices, routing and switches. Strong interpersonal, written, and oral communication skills. Able to conduct research into networking issues and products as required. Ability to present ideas in user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and problem-solving abilities. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment Deep Understanding & hands on security products and firewalls checkpoint, Juniper, Palo Alto, F5, WAF, LTM, GTM Understanding & hands on WAF, Node, Pool Member, Virtual Server Creation, SSL Offloading, Version upgrade. Understanding & hands on Checkpoint & palo alto Firewalls, SSL VPN, IPSEC VPN, Access rule and NAT configuration, IPS Policy fine-tuning End Point Security – Sandblast deployment, L3 VLAN Creation, Log review. Understanding & hands on Forcepoint, Policy Creation, URL enablement, Policy review Deep understanding & hands on Network protocols (OSFP, BGP, ISIS, PAGP, LACP) Understanding & Hands on VPN tunnels (GRE / IP Sec) Good understanding & hands on switching protocols configurations and troubleshooting VLAN (L2/L3) Education / Preferred Qualifications Bachelor’s Degree/Diploma from Govt. approved university. Certifications like checkpoint & Palo alto added advantage. Core Competencies Proven experience and success with LAN, WAN, and WLAN design and implementation. Proven experience with network capacity planning, network security principles, and general network management best practices. Expert knowledge of core routing and switching design principles, best practices, and related technologies. Experience in implementing and managing voice over IP (VoIP) systems desired. Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), firewalls, remote access, DNS, BGP, OSPF, EIGRP, VLAN, QoS, DSL, Frame Relay, and Metro Ethernet. Security products and firewalls checkpoint, Juniper, Palo Alto, F5, WAF, LTM, GTM Experience in designing, implementing, managing and supporting enterprise level IP networks. Excellent hardware troubleshooting experience. Extensive application support experience with network monitoring and analysis software, Competence with testing tools and procedures for data circuits. Administration experience in Cisco ISE, policy creation, posture & Tshoot hands on, Cisco wireless infrastructure & Sponsor portal. Technical Competencies Should have worked on Cisco Routers, Cisco and Arista Switches and Routing protocols. In Depth knowledge in Checkpoint, Palo alto, Cisco ISE & F5 In Depth Knowledge in L3 Switching & Firewall. Knowledge in Infoblox, LTM and GTM In depth knowledge in Venerable management Work Relationship Woking relationship with Head Office, and. various departments within Bank. Supervise outsourced resident engineer and third party service providers. Establishing relationship with vendors & Central support team DBS India - Culture & Behaviors Drive Performance Through Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation Enhance Knowledge Base, Build Skill Sets & Develop Competencies Invest in Team Building & Motivation through Ideation & Innovation Execute at Speed While Maintaining Error Free Operations Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity Primary Location India-Tamil Nadu-Technology Centre Job Technology Schedule Regular Job Type Full-time Job Posting Jul 7, 2025, 10:30:00 AM
Posted 1 month ago
3.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Job Summary Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities. Candidate should have knowledge about Regulatory Reporting Process, Data Analysis. Microsoft systems. In case of fraud occurrence, he /she should be able to report the same. Depending on the fraud trends observed should be able to suggest rule enhancements or improvements. Should be open to work in shifts. Key Responsibilities Candidate is responsible for end-to-end actioning on the Regulatory reporting like FMR, CPFIR, NPCI, VISA, MASTER Card, Cyber Incident Reporting etc. Candidate is responsible to adhere regulatory reporting timeline. Fraud data analysis, RBI’s Fraud Reporting Systems & Processes, NPCI EFRM System, Managing Internal & External Audits. Strategy Support and provide inputs to Associate Director, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country. Contribute for Fraud Risk strategy and infrastructure for channels and products for efficient investigation of cases and mitigate the fraud risk. Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Business Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment. Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation. Deploy the strategies across products and channels. Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country. Ensure the fraud risk management team achieves expense and loss budget targets Processes Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management Review investigation details and guide GBS/FRSCG team to ensure holistic coverage of the incident / case under investigation. Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability. People & Talent Compliance with all relevant process procedure, guidelines, rules & regulations To work and solve problems independently and be able to work in a deadline-oriented environment. Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud. Ensure all FRM policies and procedures in the country, comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis. Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards. Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country. Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion. Work closely with the GBS/FRSC team to ensure that all activities related to Fraud Control and Investigation activities are conducted timely and according to SLA. Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite. Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite. Manage the process of fraud investigation within specified time and reporting to relevant stakeholders Manage the fraud risk at pre-acquisition stage for lending and liability products Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk Governance Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Internal stakeholders RCOs, Country Retail Risk Head Regional / Country Business Heads and Product Head, Retail Client segment FGCs/ In country governance forums (or other forums, as may be applicable) Financial Crime Risk Country Collections Head and Policy team Relevant members of Risk Operations management team Internal IT partners supporting Retail Clients business HR, SIS & L &TD team Operations, L&C and Customer Experience Management unit External stakeholders Auditors and Regulators Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks Law Enforcement agencies Suppliers, vendors and consultants Other Responsibilities Embed Here for good and Group’s brand and values in Country/ team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Skills And Experience Microsoft Excel Microsoft Power Point Fraud Reporting Fraud Trend Analysis Qualifications Minimum Qualification – Graduate / Post Graduate. Able to write and communicate in English. Work Experience - 3 + years in Fraud Risk, Audits Skills - MS Office, Excellent in Excel / ERFM knowledge / Good communication skills. Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers
Posted 1 month ago
2.0 - 3.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Description Key Responsibilities: Generation and printing of O&M invoices (service solution business). Checking and updating invoices in the console for completeness. Reconciling Consol and Sales data to ensure all invoices are updated in Consol. Generation and management of manual and scrap invoices. Printing and checking manual invoices and submitting them to the respective initiator. GRR of Services in GIEA. Interpreting solution business agreements and maintaining the master agreement file. Supporting UAT for process improvement and development. Providing audit support. Processing payments made by customers. Preparing statements of accounts for customers. Answering basic customer inquiries. Preparing analysis of accounts. Conducting root cause analysis of late payments and suggesting process improvements. Assisting in preparing month-end reporting. Participating in projects related to Accounts Receivable improvement. Performing other duties as assigned. Responsibilities Competencies: Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Drives Results: Consistently achieving results, even under tough circumstances. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. Business Partnering: Collaborates with stakeholders and develops partnerships to drive performance that aligns with organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision-making process and guiding the business towards positive results and organizational alignment; evaluates the business environment using measures to mitigate risk and capitalize on opportunities. Financial Internal Controls: Leverages internal control framework by assessing internal controls and developing remediation plans to mitigate financial reporting risks and respond to changing business needs. Education, Licenses, Certifications Any commerce graduate. Experience Minimum 2-3 years of experience in a related field. Qualifications Skills Required:- Proactive and self-starter. Team player. Job Finance Organization Cummins Inc. Role Category Hybrid Job Type Office Min Salary $ Max Salary $ ReqID 2415877 Relocation Package Yes
Posted 1 month ago
5.0 - 8.0 years
0 Lacs
Pune, Maharashtra, India
Remote
Job Description: Senior Business Analyst - Salesforce About Us: Momentive Software provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Momentive Software. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. A Day in the Life We are looking for talented Senior Business Analyst to work within the Client Services team, ensuring that we deliver software that meets the business requirements of our customers and vision of our organization. This position will be in our Pune Office for US time shift. About The Product Nimble AMS helps you manage every aspect of your association while leveraging the power of the #1 CRM platform, Salesforce. From creating and managing a stellar membership experience to processing orders, managing events, and analysing your organization’s data, Nimble AMS helps your entire team get the job done. For more information, visit https://www.nimbleams.com/. In This Role The Candidate Will: Collaborate with customers to understand their business processes and effectively demonstrate how the Nimble AMS application supports their needs. Complete base product configurations in Nimble AMS using Salesforce’s point-and-click tools. Elicit, analyse, and clearly document system enhancements in the form of business requirements, user stories and process flows. Advise customers on process enhancements to better align with the core functionality and best practices of the Nimble AMS product. Provide end-to-end support to customers and internal teams throughout the project implementation lifecycle, including leading discovery sessions, conducting customer training, and offering hands-on assistance during go-live activities. Maintain a clear understanding of project scope and ensure alignment across stakeholders. Develop and maintain strong customer relationships by implementing effective communication strategies to keep stakeholders informed on project progress and outcomes. Work closely with project managers, developers and solution architects to ensure accurate implementation of requirements and provide support to testers during the QA process. Operate independently or collaboratively within a team to drive successful project delivery. Communicate customer feedback and flag any changes in project scope, budget, or timeline to the project manager in a timely manner. Deliver outstanding customer service through proactive communication, empathy, and responsiveness to ensure high levels of customer satisfaction. We'd love to chat if you have... Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field. 5 to 8 years of proven experience working as a Business Analyst, preferably in a software development environment. Hands-on experience and strong knowledge of the Software Development Life Cycle (SDLC) methodologies and processes. Solid understanding of the Salesforce.com platform and proficient in Salesforce administrative tasks including user setup, point-and-click configurations, creation of custom fields, managing permissions and access controls, as well as building reports and dashboards. Experienced in facilitating system demonstrations for customers, clearly explaining functionality and aligning features with business needs. Excellent verbal and written communication skills, with the ability to collaborate effectively with team members and stakeholders to coordinate tasks and deliverables. Strong grasp of project management principles and practices. Certifications: Nice to have Salesforce Admin Certified Salesforce App Builder Certified Any Business Analyst related certification Willingness to work in US time Shift. Good People, Doing Good Things: Employees at Momentive Software are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story! Planned Paid Time Off Purpose Driven Culture Work-life balance Passionate about Community Involvement Company Paid Parental Leave Remote Flexibility About Us: Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Planned Paid Time Off Purpose-Driven Culture Work-Life Balance Passionate About Community Involvement Company Paid Parental Leave Group Mediclaim Policy Gratuity as Per Payment of Gratuity Act Earned Leave and Casual Leave in Each Calendar Year Company Holidays as Per Policy Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in India (without sponsorship), and to complete the required employment eligibility verification form upon hire.
Posted 1 month ago
170.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Summary The Risk and CFCC Change team require a strong quantitative/qualitative Senior Business Analyst in the Risk and CFCC Change space to lead several initiatives. The role drives Business Analysis capability- delivery excellence ambitions, driving delivery standards, process and governance. Drive collaboration, consistency, and transparency among the team. Key Responsibilities The role is focused on performing requirement analysis to assess that the Ask Compliance /Advisor Connect product adequately to meet 2 LoD stakeholders’ requirements. Partner with technology team to deliver strategic solution by consistently enhancing the product. Responsible for comprehensive E2E testing of the product and leading discussions as a change agent, to onboard 2Lod Risk and CFCC to Ask Compliance, by FY 2024. Impart the product knowledge to 1st LoD and 2nd LoD teams as and when required and support in onboarding to the tool for different countries/groups. Maintain a robust project governance structure. Ability to manage stakeholders effectively. Design User Acceptance Test plans and conduct user acceptance testing with the BAU users. Plan the required testing ensuring traceability between requirements and test cases. Undertaking functional testing of the delivered functionality to ensure it meets the requirements, where required documenting issues and managing to resolution Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Qualifications Nice to have: CBAP, CSPO or PMP, CSM certification, Compliance and Risk trainings, Agile certification. Previous working experience as a BA/PO on process change initiatives Bachelor’s degree In-depth knowledge of Agile process and principles Good communication, presentation and leadership skills Excellent organizational and time management skills Strong stakeholder management skills Sharp analytical and problem-solving skills Creative thinker with a vision Attention to details Good MS Powerpoint, MS Excel skills Analytical mindset Role Specific Technical Competencies Product ownership, Business Analysis and Project Management Agile Software Development Methodologies Communication, and presentation skills. Organizational and time management skills Stakeholder management skills Analytical and problem-solving skills About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 1 month ago
170.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Job Summary The Markets Business & Client Solutions (BCS) brings together the Global Markets Middle Office Team, Markets Client Solutions and the In-Country Markets Operations footprint to foster consistency in client and business face-off across products and geographies. Reporting directly to the Global Head, Macro Middle Office & Regional Head, Business & Client Operations – GCNA, SA, ASEAN, the successful candidate will lead India (Country Lead) along with SOUTH ASIA Cluster. The candidate will manage a team c.40 employees across 4 locations. This is a strategic hire for the Global Head and will include a mandate to embed strong & robust operating models, risk & control principles, enact behavioural change and develop a control focussed culture across the organisation, front to back. Key Responsibilities Strategy Instil effective and robust operating models within BCS SOUTH ASIA incorporating strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards. Provide senior oversight to the SOUTH ASIA BCS verticals and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations (not exhaustive) Delivery of the BCS strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy. Deputise for / represent the Global Head in key meetings & project streams to ensure continual progression of the BCS strategy and agenda. Provide effective challenge across the organisation to ensure remediation, organisational design and technology development / implementation is best-in-class & covering all scenarios. Be a trusted advisor to Senior Markets mgmt. & enable their strategy and vision through robust operating and support models. Business Regional: Provide senior oversight across the cluster and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations Optimise the Follow the Sun (FTS) model in Middle Office functions and look to extend across other BCS verticals to ensure optimal levels of business enablement and client service. Lead and represent BCS in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets. Drive global consistency and transparency by defining and maintaining a premium catalogue of services and capability matrix. Establish efficient BAU day-to-day operations and serve as point of escalation for BCS stakeholders internally and externally. Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates. Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls. Processes Ownership and stewardship of the BCS catalogue of services and process universe Including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt. Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Markets. Provide direction to processing and control functions within BCS to create high performing, effective teams. Optimise and automate processes to reduce exposure to manual and operational risk heavy processes. People & Talent Provide people, strategic and transformation leadership to functional and regional organisation within respective mandate. As a senior leader in the MT and delegate for the Global Head of Macro Middle Office & Regional Head, Business & Client Solutions – GCNA, SA, ASEAN, coach, mentor, and guide MT members to create strength in depth for both technical and non-technical competencies. Manage performance effectively through 1-2-1s and skip meetings. Promote a speak up culture within the team and host regular team feedback sessions. Engagement – Foster a one team culture. Ensure alignment with Span of Control guidelines and de-layer the organisation. Risk Management Define strategy for processes and technology needed to aid risk identification, assessment, remediation, and on-going monitoring. Regular review of the control framework to progress towards a preventative, and automated control landscape. Own, drive, and / or participate in remediation programs to mitigate risk to the business. Develop and maintain documentation that will provide minimum standards and guidance for all processes in BCS. Ensure adherence to the Enterprise Risk and Operational Risk Frameworks Governance Embed strong & effective governance principles across the BCS organisation. Develop metrics to monitor business processes, and to supply indicators of risk and performance. Produce effective supervision guidelines and embed into BAU across all Markets business lines supported by BCS. Provide effective challenge on forum, above and beyond those owned by BCS. Live and breathe the #NeverSettle value. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Provide leadership within the BCS organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions. Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture Key stakeholders Markets Business Heads Markets Sales & Trading COO TTO Technology Group Operational Risk Markets Operations Compliance Other Responsibilities Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line. Promote the Group’s brand and here for good with employees, clients and regulators. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Maintain effective communication with key stakeholders, including regulators and staff. Skills And Experience Market Industry Knowledge Process Design & Re-engineering Data Analysis Client Service & Experience Risk & Controls Presentation Skill People Management Skill Qualifications Strong understanding of Markets businesses, product life cycle, and the operating environment Previous experience in a senior strategic platform – Head of Middle Office, COO, Operations Mgmt. Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology) Leadership - Strong personal brand with the gravitas and presence to create a movement. External network with awareness of the latest industry developments / technology in 1LOD support models and control frameworks Strategic mindset & forward-thinking vision Strength in problem solving, process re-engineering and project management. Data-driven mindset – Able to use data to produce a “story” and present a roadmap / solution to target state. Excellent verbal and written communication skills Influencing skills – Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 1 month ago
170.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Job Summary Key responsibilities of the role will include: Engage the bank channels (CR / NRI / VRM / Pvb / BB / EB) on SCSI proposition and capabilities. Support them on ground with strong sales network and presence. Add value to SCSI proposition through channel & client feedback. Create a multi-purpose/product sales & distribution channel to help scale not just 3in1 acquisition, but other lines of business (FI, NDPMS). Expand SCSI reach to upcountry locations, covering a larger % of affluent RM’s and clients across the country. Organise and run MIS’s / dashboards for effective reviews of business health and sales monitoring. Spread the digital franchise through client / channel acclimatisation to our digital assets. Drive affluent acquisition growth & SCB RM penetration, AUM growth through inward DP transfers / NDPMS sales, and FI mobilisation through primary and secondary instruments. Strengthen the sales force, upskill the team, permeate the SCB ecosystem. Key Responsibilities Strategy Collaborate with Team to provide Investment Proposals and Pitch presentations for existing and new clients Engage the bank channels (CR / NRI / VRM / Pvb / BB / EB) on SCSI proposition and capabilities. Conducting complete data analytics over the performance, risk metrices and quantitative parameters for all investment products. Focus is on product suitability and appropriateness and to assist the bankers and Equity specialist in driving the business goals of the Channel partners. Leverage, experiment and use innovative solutions to deliver best product out come to the clients by working closely with the product for the frontline for concise and effective client conversations. Add value to SCSI proposition through channel & client feedback. Create a multi-purpose/product sales & distribution channel to help scale not just 3in1 acquisition, but other lines of business (FI, NDPMS). Expand SCSI reach to upcountry locations, covering a larger % of affluent RM’s and clients across the country. Organise and run MIS’s / dashboards for effective reviews of business health and sales monitoring. Spread the digital franchise through client / channel acclimatisation to our digital assets. Drive affluent acquisition growth & SCB RM penetration, AUM growth through inward DP transfers / NDPMS sales, and FI mobilisation through primary and secondary. Strengthen the sales force, upskill the team, permeate the SCB ecosystem. Business Work with Equity specialist and RM’s to provide Investment Proposals and Pitch presentations for new client acquisition & existing client. Meet targets in acquiring new customers & revenue in distribution products. Smooth on boarding of customers & increase advisory base to Scsi branches. Roll out targets to direct sales teams. Achieve “best in class” productivity of sales teams in order to maximize the efficiency of the sales process. Manage acquisition cost to budgeted levels. Providing sharper inputs and insights through product analysis using investment and risk metrics for existing and new product for the clients. Using the data analytics for providing inputs on AUM and Trail data for optimization Providing analytics and data cuts to the frontline teams to help add value and have effective client conversation for incremental business. Collaborating with the IS and Bankers for effective monitoring of products solutions provided to clients based on their investment profile and investing needs. Helping the frontline with smart data snippets from SCSI research team to help clients to take investment decision. Product / Investment strategy team. Product level data to be shared with frontline to have efficient and effective client conversation for translating into future business. Processes Support the continuous improvement of processes to increase operational efficiency and effectiveness. Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level. Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis. Providing feedback enabling improvement in process and reducing overall TAT Adherence to Sales and suitability process in line with the bank’s policy. People & Talent Collaborate with RM’s and support functions to deliver One Bank, support cross selling efforts and referral program (where applicable), and provide effective client solutions. Risk Management Do what is right in order to avoid reputational risks and operational losses. Understand the risk and control environment within area of responsibility and drive rectification as required. Handle customer issues, complaints, and product enquiries on timely basis in accordance with established procedures. Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management Governance Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations forms part of the culture. Engage with all audit report findings and ensure feedback is acted upon Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Key stakeholders SCB Channel and JM Financial. Other Responsibilities Embed Here for good and Group’s brand and values in Private Bank, India]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Skills And Experience MS-Excel PPT knowledge NISM - 7 NISM – 21A Qualifications Education - Graduate Training - as required by role remit and responsibility Licenses - as required by role remit and responsibility About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 1 month ago
5.0 - 7.0 years
0 Lacs
Greater Madurai Area
On-site
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose The role is towards processing of home loans in central operations domain and would include file processing for credit approval, Pre-disbursal, Post-disbursal and Post sales support. Key Requirements Key Accountabilities The Job Entails The Following Key Functionalities Retail Home loan product knowledge (home saver product in particular) Home Loan processing from approval to post sales support Domain expertise on core-processing of Mortgages Liaison with verification, legal and valuation team Liaison with all internal & external stakeholders (Agencies / Vendors) to ensure smooth flow of Operations Job Duties & Responsibilities The job duty for the role is to understand the entire gamut of Retail Home Loan processing and team management Ensure the procedures / SOPs / Manuals are created & maintained in line with the NPA, RAC – Credit Policy and other internal / external guidelines Ensure all BOD and EOD responsibilities are adhered to in line with the checklists Ensure all internal & external reports are prepared / checked / circulated in line with the stakeholder requirements and the agreed process Identify any process risks and proactively bring them to the notice of the line manager Work with the line manager in creating / implementing the risk mitigation actions for the operation supported Perform the UAT as desired by the Operations / Business and clearly document the results including reporting them in time to the respective stakeholders Work with all stakeholders in ensuring a positive customer experience in the processing Ensure strict adherence to the Service Levels (TAT / SL agreed) and any exceptions are immediately reported to the line manager along with appropriate reasons Proactively support the colleagues in coaching / mentoring on the process / product as appropriate (and whenever assigned by the line manager) Ensure compliance with all internal & external policy & audit requirements (including but not limited to Legal / Compliance / Operational, etc) Maintain all registers & files as required by the Operations unit (Example: FRFC Key Register, Document Control register, In & Outward register, etc) Verifications are initiated and tracked for receipt (Customer & Collateral). Disbursal checks are ensured in line with the manuals / Policy / SOPs and funds are disbursed Tracking of OTC & PDD documents and update to the system. Ensure Welcome Kit request and dispatch on time Archive the files as per the process All post disbursal and service related requests are handled in line with the procedures Possess good knowledge of ROI, PF, Office Accounts, DIR & LTV (exposure) CIBIL report generation & CERSAI handling (enquiry, register the entry & remove the entry) Communication to the customer (dispatch of letters) Contribute for the process enhancements and cost saves while improving / without negatively impacting the customer experience High governance standards Required Experience Atleast 5-7 years in Retail Home Loan processing Basic banking experience is an added advantage Education / Preferred Qualifications Graduation from any recognised university Core Competencies Expertise in Home Loan Processing Good communication skills Technical Competencies Retail Home Loan Processing Retail Home Loan system enhancements Retail Home loan post sales support Primary Location India-Tamil Nadu-Technology Centre Job Analytics Schedule Regular Job Type Full-time Job Posting Jul 7, 2025, 8:00:00 AM
Posted 1 month ago
2.0 - 3.0 years
3 - 7 Lacs
Gurgaon
On-site
Data Analyst – B2B Quick Commerce About Fairdeal Market: Fairdeal Market is a fast-growing B2B quick commerce platform revolutionizing how retailers in India procure everyday goods. With a robust tech ecosystem and a network of dark stores, we empower small and medium retailers to place, track, and receive orders within hours. Our system spans across multiple cities and is built to handle the complexities of inventory, last-mile delivery, operations, and brand/category management—all optimized for speed, efficiency, and scale. Role Overview: We are seeking a Data Analyst who is both technically hands-on and strategically insightful. The ideal candidate will work closely with cross-functional teams—category, operations, sales, brand management—to extract and analyze data, automate reporting pipelines, and turn insights into impactful business decisions. Key Responsibilities: Data Extraction & Automation: Write scripts in Python or JavaScript to pull data from internal and third-party APIs. Develop and maintain Google Apps Scripts to automate data fetching and record updates in Google Sheets . Schedule and maintain automated data pipelines across tools. Reporting & Visualization: Create and maintain dashboards using Tableau or other BI tools. Develop pivot tables, charts, and data models in Excel/Sheets to support decision-making. Generate weekly/monthly/quarterly reports across supply chain, sales, category, and brand functions. Build automated reporting templates and actionable summary decks (PPTs). Business Understanding & Stakeholder Collaboration: Analyze business operations, order patterns, delivery performance, and supply chain flows. Identify bottlenecks and propose data-backed operational improvements. Collaborate with the Category and Brand Management team to measure campaign effectiveness, analyze product performance, and plan promotional strategies. Understanding of retail metrics like fill rate, TAT, in-stock %,P&L understanding, Cohort analysis etc. Database & Querying: Write and optimize SQL queries to pull large datasets from databases. Clean, transform, and validate data for accuracy and completeness. What We’re Looking For: 2–3 years of experience in a data analyst or business analyst role. Proficiency in Python or JavaScript for scripting and API interactions. Hands-on experience with Google Apps Script for automation within Google Workspace. Strong command over Excel/Google Sheets , including pivot tables, formulas, and linked data. Experience with Tableau or other BI visualization tools. Working knowledge of SQL and relational databases. High curiosity and ability to deep-dive into operational and category-level data. Exposure to B2B commerce , supply chain, or e-commerce platforms is a strong plus. Strong storytelling and presentation skills to create impactful reports and business decks. Bonus Skills: Familiarity with inventory systems , last-mile delivery , or warehouse data structures. Experience with data warehousing or ETL tools . Why Join Us? At Fairdeal, you’ll be part of a nimble, execution-focused team solving real-world problems at scale. You’ll work in a high-ownership environment with leaders from top-tier startups, and you’ll contribute to building one of India’s most innovative B2B commerce platforms.
Posted 1 month ago
170.0 years
0 Lacs
Mumbai
On-site
Job ID: 19981 Location: Mumbai, IN Area of interest: Private Banking & Wealth Management Job type: Regular Employee Work style: Home Working Opening date: 27 May 2025 Job Summary Key responsibilities of the role will include: Engage the bank channels (CR / NRI / VRM / Pvb / BB / EB) on SCSI proposition and capabilities. Support them on ground with strong sales network and presence. Add value to SCSI proposition through channel & client feedback. Create a multi-purpose/product sales & distribution channel to help scale not just 3in1 acquisition, but other lines of business (FI, NDPMS). Expand SCSI reach to upcountry locations, covering a larger % of affluent RM’s and clients across the country. Organise and run MIS’s / dashboards for effective reviews of business health and sales monitoring. Spread the digital franchise through client / channel acclimatisation to our digital assets. Drive affluent acquisition growth & SCB RM penetration, AUM growth through inward DP transfers / NDPMS sales, and FI mobilisation through primary and secondary instruments. Strengthen the sales force, upskill the team, permeate the SCB ecosystem. Key Responsibilities Strategy Collaborate with Team to provide Investment Proposals and Pitch presentations for existing and new clients Engage the bank channels (CR / NRI / VRM / Pvb / BB / EB) on SCSI proposition and capabilities. Conducting complete data analytics over the performance, risk metrices and quantitative parameters for all investment products. Focus is on product suitability and appropriateness and to assist the bankers and Equity specialist in driving the business goals of the Channel partners. Leverage, experiment and use innovative solutions to deliver best product out come to the clients by working closely with the product for the frontline for concise and effective client conversations. Add value to SCSI proposition through channel & client feedback. Create a multi-purpose/product sales & distribution channel to help scale not just 3in1 acquisition, but other lines of business (FI, NDPMS). Expand SCSI reach to upcountry locations, covering a larger % of affluent RM’s and clients across the country. Organise and run MIS’s / dashboards for effective reviews of business health and sales monitoring. Spread the digital franchise through client / channel acclimatisation to our digital assets. Drive affluent acquisition growth & SCB RM penetration, AUM growth through inward DP transfers / NDPMS sales, and FI mobilisation through primary and secondary. Strengthen the sales force, upskill the team, permeate the SCB ecosystem. Business Work with Equity specialist and RM’s to provide Investment Proposals and Pitch presentations for new client acquisition & existing client. Meet targets in acquiring new customers & revenue in distribution products. Smooth on boarding of customers & increase advisory base to Scsi branches. Roll out targets to direct sales teams. Achieve “best in class” productivity of sales teams in order to maximize the efficiency of the sales process. Manage acquisition cost to budgeted levels. Providing sharper inputs and insights through product analysis using investment and risk metrics for existing and new product for the clients. Using the data analytics for providing inputs on AUM and Trail data for optimization Providing analytics and data cuts to the frontline teams to help add value and have effective client conversation for incremental business. Collaborating with the IS and Bankers for effective monitoring of products solutions provided to clients based on their investment profile and investing needs. Helping the frontline with smart data snippets from SCSI research team to help clients to take investment decision. Product / Investment strategy team. Product level data to be shared with frontline to have efficient and effective client conversation for translating into future business. Processes Support the continuous improvement of processes to increase operational efficiency and effectiveness. Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level. Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis. Providing feedback enabling improvement in process and reducing overall TAT Adherence to Sales and suitability process in line with the bank’s policy. People & Talent Collaborate with RM’s and support functions to deliver One Bank, support cross selling efforts and referral program (where applicable), and provide effective client solutions. Risk Management Do what is right in order to avoid reputational risks and operational losses. Understand the risk and control environment within area of responsibility and drive rectification as required. Handle customer issues, complaints, and product enquiries on timely basis in accordance with established procedures. Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management Governance Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations forms part of the culture. Engage with all audit report findings and ensure feedback is acted upon Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Key stakeholders SCB Channel and JM Financial. Other Responsibilities Embed Here for good and Group’s brand and values in Private Bank, India]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Skills and Experience MS-Excel PPT knowledge NISM - 7 NISM – 21A Qualifications Education - Graduate Training - as required by role remit and responsibility Licenses - as required by role remit and responsibility About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers
Posted 1 month ago
3.0 - 5.0 years
2 - 3 Lacs
Pune
On-site
DESCRIPTION Key Responsibilities: Document customer inquiry information within appropriate Cummins systems. Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone). Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices. L1 Support. Escalate non-routine issues, providing documentation through process. Understands new and existing Cummins processes, systems and practices. Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient. This job is predominantly related to Customer Care / Contact Center where we receive calls related to Complaints , Enquiries , Information , routine requests i.e. Maintenance.There are 4 touch points dedicated Toll-free , Email id , Chat , PCC (Power command cloud – monitoring Customer engines at a real-time and control of power systems. Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to Customers through various media. Resolves routine Customer issues through a basic understanding of Cummins processes, systems and practices Escalates non-routine issues, providing documentation through process Contributes ideas and suggestions on how the existing processes can be made more Customer centric or efficient Learns existing and new Cummins processes, systems and practices. Closing the loop with Customer and updating in CDOS regularly. To provide information on nation-wide authorized dealership, parts depot and service support network. Follow up with field offices and process owners for resolution, collecting feedback and proof of closure, updating status in system, providing answer to Customer query and sales enquires and follow ups with concerned business units for the closure of issue to satisfy Customer requirements. To assist Customer for queries like correct part numbers, Engine Build Up Record, information on genuine spares & dispatch details of the parts etc. for All Cummins Products. Support dealership and field service team 24 X 7 as and when required. Training & Literature - To provide information on training program , published literature & cut models for Cummins engine, yearly training schedule.. etc. Customer Relation – To receive complaints and suggestions on improvement of product and services for continuous improvement. RESPONSIBILITIES Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent B-com, Science Graduate , BE , Engineering Diploma. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. QUALIFICATIONS Skills Required:- Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Building strong customer relationships and delivering customer-centric solutions. Minimal relevant work experience required. 3 to 5 years (Should be willing to work in Night Shifts 10:00 PM to 7:00 AM and Afternoon shift 01:00 PM to 10:00 PM. Also should be willing to work on Saturday and Sunday). 2 week offs will be provided in a week between Mon to Sun. Previous customer service or support experience is preferred. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2416704 Relocation Package Yes
Posted 1 month ago
8.0 years
4 - 9 Lacs
Bengaluru
On-site
Requisition ID: 7865 Bangalore, India Our mission at Enphase Energy is to advance a sustainable future for all. Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 48 million microinverters on more than 2.5 million systems across 140 countries and well over 50 thousand homes use our energy storage products. Like our customers, our innovative teams are also worldwide, making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing ground-breaking solar energy management technology, each of our teams has a shared goal of creating a carbon-free future. We are seeking a highly skilled and experienced Salesforce Architect to join our dynamic team. The ideal candidate will have a strong technical background, extensive experience with Salesforce clouds, and a proven track record of designing and implementing robust Salesforce solutions. Key Responsibilities: Lead the design and architecture of Salesforce solutions, ensuring they meet business requirements and are scalable, secure, and maintainable. Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications. Develop and implement Salesforce solutions across Experience Cloud, Sales Cloud, and Service Cloud. Design and manage integrations between Salesforce and other systems. Ensure adherence to best practices and design patterns in Salesforce development. Provide technical guidance and mentorship to development teams. Conduct code reviews and ensure high-quality standards are maintained. Stay updated with the latest Salesforce features and updates, incorporating them into solutions where appropriate. Required Qualifications: 8+ years of experience in Salesforce development and architecture. Strong technical knowledge of Salesforce design patterns and best practices. Extensive experience with Experience Cloud, Sales Cloud, and Service Cloud. Proven experience in designing and implementing integrations with Salesforce. Salesforce certifications up to PD2 (Platform Developer II) are mandatory. Excellent problem-solving skills and the ability to work in a fast-paced environment. Strong communication and interpersonal skills. Technical Skills: Proficiency in Apex, Visualforce, and Lightning Web Components (LWC). Experience with Salesforce APIs (REST, SOAP, Bulk, Metadata). Knowledge of data modeling and management within Salesforce. Familiarity with CI/CD tools and processes (e.g., Jenkins, Git). Understanding of security and compliance considerations in Salesforce. Experience with Salesforce DX and development lifecycle. Knowledge of JavaScript, HTML, CSS, and other web technologies. Familiarity with ETL tools and processes for data migration and integration. Preferred Qualifications: Experience with other Salesforce products and technologies. Knowledge of Agile methodologies. Previous experience in a leadership or mentorship role. Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Continuous learning and professional development opportunities. Flexible working environment. Certifications Required: Salesforce Certified Service Cloud Consultant, Salesforce Certified Data Cloud Consultant Preferred Certification: Agent Force Certification
Posted 1 month ago
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