2899 Nimble Jobs - Page 4

Job ID: 36099 Location: New Delhi, IN Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 30 Jul 2025 Job Summary Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA &TAT. Activities: - Inward Clearing, Outward clearing under CTS, FINOPS, Credit Card Returned/Undelivered, transfer transactions(Including CMS cheques etc), ECS, Recon GL/Internal Suspense Accounts, Queries Job holder is accountable to ensure error free processing for all financial transactions (ebbs, e-branch, PSGL, FINOPS (Credit Cards Cheque Processing) & other related applications) within self allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and averse comments in audit review. Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines Key Responsibilities Business: Ensure timely resolution of customer queries and complaints. Demonstrate a client-centric approach, understanding customer requirements, and guiding other team members accordingly. Maintain a high level of customer service, ensuring customer satisfaction and loyalty Processes: Consistently exceed productivity, accuracy, and timeliness norms. Identify and share best practices within your scope of work with the Line Manager/Unit Manager to implement standardized, simplified, and automated processes. Minimize non-value-added and duplicated activities, reduce turnaround time (TAT), maximize paperless processing, and deskill activities. Identify and suggest process improvements through automation, Straight Through Processing (STP), digitization, or cost reduction solutions. Cross-skill self across at least two different process elements and product areas to ensure flexibility and coverage. Utilize all training opportunities available to enhance skills and knowledge. Maintain smooth interaction and effective TATs for all activities. Ensure the updating of all registers, trackers, and Management Information Systems (MIS) on a daily basis. Take ownership and look for end-to-end resolution of issues encountered. Ensure sufficient process knowledge to independently perform operations and demonstrate proficiency by successfully performing these activities. Compliance and Risk Management: Adhere to all regulatory and compliance requirements, ensuring all activities are conducted in accordance with bank policies and procedures. Identify and escalate any potential risks or issues to the appropriate channels. Participate in regular audits and compliance checks, ensuring all documentation and processes are up to date and accurate Team Collaboration: Work collaboratively with team members to achieve common goals and objectives. Provide support and guidance to junior staff, fostering a positive and productive work environment. Participate in team meetings and contribute to discussions on process improvements and best practices Reporting and Documentation: Prepare and maintain accurate and timely reports as required by management. Document all processes and procedures, ensuring they are accessible and up to date. Maintain confidentiality and security of all banking operations and customer information. Risk Management Adhere to laid out processes and procedures while completing process actions Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits. Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager. Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy. Inculcate the practice of doing Right the First Time ( FTR) Ensure appropriate and adequate documentation is in place for process actions Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Associatio Key stakeholders Branches Contact Center Business Teams Regulators BRM Skills and Experience Bachelor's degree in Finance, Business Administration, or a related field. Proven experience in banking operations or a similar role. Strong understanding of banking products, services, and processes. Excellent customer service and communication skills. High level of accuracy and attention to detail. Ability to work under pressure and meet deadlines. Proficiency in banking software and Microsoft Office Suite. Strong problem-solving skills and a proactive approach to identifying and resolving issues Core Competencies: Customer Focus Operational Excellence Team Collaboration Compliance and Risk Management Continuous Improvement Role Specific Technical Competencies Expertise in MS office Typing skills Time Management Adaptability Problem solving Client Centricity Data Analytics About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Job Reference # 321622BR Job Type Full Time Your role Are you an analytical thinker with experience in big data? Do you excel at developing innovative solutions? We are looking for a Data Developer with practical knowledge of Python and expertise in Semantic Web technologies. You will: Design, prototype, build, and maintain new data pipelines features on our data platform, as well as support existing ones through debugging and optimization. Implement quality assurance and data quality checks to ensure the completeness, validity, consistency, and integrity of data as it flows through the pipeline. Collaborate closely with a global team of researchers, engineers, and business analysts to build innovative data solutions. Your team You will be part of a nimble, multi-disciplinary Data Architecture team within Group CTO, collaborating closely with specialists across various areas of Group Technology. Our team provides the foundation for data-driven technology management, facilitating processes from strategic and architecture planning to demand management, development, and deployment. The team is globally distributed, with members primarily based in Switzerland, the UK, and the US. Your expertise You have: 10+ years of Proven track record in hands-on development and design of data platforms, with a strong emphasis on data ingestion and integration. Interest in linked data and Semantic Web technologies as enablers for data science and machine learning. Strong command of application, data, and infrastructure architecture disciplines. Experience working in agile, delivery-oriented teams. Desired: University degree, preferably in a technical or quantitative field such as statistics, computer science, or mathematics. Strong command of Python; proficiency in other languages (e.g., C++, Java) is desirable. Strong understanding of data and databases (SQL, NoSQL, TripleStores, Hadoop, etc.). Experience with efficient processing of large datasets in a production system. Understanding of data structures and data manipulation techniques, including classification, parsing, and pattern matching. Experience with Machine Learning and Artificial Intelligence is a plus. You are: Willing to take full ownership of problems and code, with the ability to hit the ground running and deliver exceptional solutions. A strong problem solver who anticipates issues and resolves them proactively. Skilled in communicating effectively with both technical and non-technical audiences. About Us UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries. How We Hire We may request you to complete one or more assessments during the application process. Learn more Join us At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves. We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us. Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Job ID: 25942 Location: Guwahati, IN Area of interest: Private Banking & Wealth Management Job type: Regular Employee Work style: Office Working Opening date: 31 Jul 2025 Job Summary N/A Key Responsibilities N/A Skills and Experience N/A Qualifications N/A About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Job Reference # 322768BR Job Type Full Time Your role Are you a creative and passionate developer with a knack for building state-of-the-art Front-End solutions? Do you possess an innovative engineering mindset and enjoy leveraging cutting-edge technology to develop diverse solutions? We are seeking a hands-on Full Stack Developer to join UBS Group Technology. In this role, you will contribute to the implementation of a micro-service Front-End for our Enterprise Knowledge Graph, revolutionizing how we handle data within the bank. You will: Design minimalistic, user-friendly interfaces to solve complex problems. Develop innovative micro-sites on top of our enterprise knowledge graph. Enhance existing UI components for reuse across our micro-sites. Your team You will be part of a nimble, multi-disciplinary Data Architecture team within Group CTO, collaborating closely with specialists across various areas of Group Technology. Our team provides the foundation for data-driven management, facilitating processes from strategic and architecture planning to demand management, development, and deployment. The team is globally distributed, with members primarily based in Switzerland, the UK, and the US. Your expertise You have: proven track record in hands-on development and design of Front-End and middleware solutions. strong command of application, data, and infrastructure architecture disciplines. experience working in agile, delivery-oriented teams. Desired: proficiency in JavaScript, Svelte, and CSS. Knowledge of SPARQL and SQL is a plus. experience with graph visualization. expertise in designing and consuming RESTful and GraphQL APIs. experience building modern solutions, including data streaming and cloud-based architectures. familiarity with graph databases (e.g., GraphDB, Anzograph, Jena, Neo4J) is advantageous. experience delivering solutions for Data Analytics users, such as PowerBI. you are: willing to take full ownership of problems and code, with the ability to hit the ground running and deliver exceptional solutions. strong problem solver who anticipates issues and resolves them proactively. skilled in communicating effectively with both technical and non-technical audiences. About Us UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries. How We Hire We may request you to complete one or more assessments during the application process. Learn more Join us At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves. We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us. Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Job ID: 6397 Location: Chennai, IN Area of interest: Technology Job type: Regular Employee Work style: Office Working Opening date: 31 Jul 2025 Job Summary This role could be based in India and China. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based. RESPONSIBILITIES Oversees the execution of functional standards and best practices and provide technical assistance to the members of their Chapter. Responsible for the quality of the code repository where applicable. • Prioritises and makes available capacity for technical debt.• . Responsible for executing the Hive’s product vision together with the CPO and working with the CPO to communicate the Technology vision and roadmap Works to drive technology convergence and simplification across the chapter Design, develop, and maintain automated test scripts using industry-standard tools and frameworks. Collaborate with software developers, business analysts, and product owners to understand test requirements and acceptance criteria. Implement automated testing solutions for web, mobile, and desktop applications, including functional, regression, and performance testing. Execute automated test suites, analyze test results, and report defects to the development team. Integrate automated tests into the continuous integration and delivery pipeline to ensure rapid and reliable software releases. Monitor automated test execution and troubleshoot test failures to identify root causes and resolve issues. Maintain test automation frameworks and infrastructure, including version control, test data management, and test environment setup. Participate in code reviews, sprint planning, and retrospective meetings to provide input on testability, quality, and automation opportunities. Stay updated on emerging technologies, tools, and best practices in test automation and quality assurance. Ability to work independently and as part of a team in a fast-paced environment. Strategy Play a pivotal role in shaping the organization’s quality assurance strategy – automated testing practices will contribute to improving software quality, accelerating release cycles, and enhancing customer satisfaction. Thought leadership and evangelist on emerging technologies, evaluate new tools and techniques and implement best practices to enhance automation effectiveness and efficiency. Empower the engineers within the subdomain with the right tools and practice to improve SDLC process efficiency - with focus on quality assurance, developer experiences, automation, and performance engineering, with speed, scalability, and stability in mind. Enforce and streamline sound development practices. Establish and maintain effective governance processes including training, advice, and support, to assure the classic pay product is developed, implemented, and maintained aligning with the Group’s standards Develop success metrics for the chapter – e.g. test coverage, defect detection rate, test execution time, and release frequency to track progress and evaluate the impact of automated testing on organizational goals. Business Experienced practitioner and hands on contribution to the squad delivery for their craft (Eg. Engineering). Responsible for balancing skills and capabilities across teams (squads) and hives in partnership with the Chief Product Owner & Hive Leadership, and in alignment with the fixed capacity model. Responsible to evolve the craft towards improving automation, simplification and innovative use of latest market trends. Provide leadership and technical expertise for the subdomain to achieve goals and outcomes Processes Adopt and embed the Change Delivery Standards throughout the lifecycle of the product / service. Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team. Follows the chapter operating model to ensure a system exists to continue to build capability and performance of the chapter. Chapter Lead may vary based upon the specific chapter domain its leading. People & Talent . Accountable for people management and capability development of their Chapter members. Reviews metrics on capabilities and performance across their area, has improvement backlog for their Chapters and drives continual improvement of their chapter. Focuses on the development of people and capabilities as the highest priority. Work closely with developers, product owners, and business analysts to understand requirements, provide feedback on testability, and ensure comprehensive test coverage. Foster a culture of innovation, transparency, and accountability end to end in the subdomain while promoting a “business-first” mentality at all levels Develop and maintain a plan that provides for succession and continuity in the most critical delivery and management position Risk Management Responsible for effective capacity risk management across the Chapter with regards to attrition and leave plans. Ensures the chapter follows the standards with respect to risk management as applicable to their chapter domain. Adheres to common practices to mitigate risk in their respective domain. Identify high-risk areas, prioritize test automation efforts, and implement effective testing strategies to minimize project risks. Regulatory & Governance Display exemplary conduct and live by the Group’s Values and Code of Conduct. Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g. SCB governance standards, ESDLC etc) Key Stakeholders Chapter Area Lead Sub-domain Tech Lead Product Specialists Business leads / Product owners Requirements & Skills Experience in global diverse organisation in building overall capability and technical expertise Ability to articulate the overall vision for the Chapters and ensure upskilling of the organisation holistically Experience in identifying skill gaps and mitigate risks to deliverables Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience). 8+ years of experience in software quality assurance, with a focus on test automation and service virtualization. Proficiency in programming languages such as Java, Python, or JavaScript. Hands-on experience with test automation tools and frameworks such as Selenium, Appium, Ruby, Cypress, or Robot Framework. Strong understanding of software testing principles, methodologies, and best practices. Experience in Behavioural Driven Design Experience and proficiency in service virtualization tools like CA LISA, SoapUI etcCoding Experience and proficiency in test data management tools Experience and proficiency in mobile app / web UI test automation tools like Appium, Espresso etc Experience and proficiency in API testing methodologies and tools like APIgee, Jmeter, Postman etc Experience in application security and performance testing methodologies Experience with continuous integration and delivery tools such as Jenkins, ADO, Travis CI, or GitLab CI. Knowledge of version control systems (e.g., Git) and issue tracking systems (e.g., Jira). Excellent problem-solving skills and attention to detail. Effective communication and collaboration skills. Ability to work independently and as part of a team in a fast-paced environment Role Specific Technical Competencies OS Network Fundamentals Security Fundamentals Database Fundamentals Test automation tools CI / CD Service virtualization Agile Methodologies About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Job ID: 27848 Location: Chennai, IN Area of interest: Technology Job type: Regular Employee Work style: Office Working Opening date: 27 Jun 2025 Job Summary Standard Chartered needs a SAP Engineering Chapter Lead to drive the success of funds transfer pricing journey, which determines internal pricing for the bank’s source and use of funds, directly impacting business units profitability and indirectly driving pricing of the bank’s products. This role sits within Liquidity Technology team and will work closely with Treasury, Liquidity Technology and Change teams. The Engineering Chapter Lead will be accountable to drive engineering strategy, project delivery, process, people agenda, risk and governance of the journey. This role will work very closely on SAP technology stack including SAP PAPM, FPSL, ABAP, Fiori, Redwood. Key Responsibilities Strategy Responsible - Awareness of SCB’s group strategy and steer engineering chapter strategy to achieve group outcomes Responsible - Alignment of technology strategy to business strategy Accountable - Management and measurement of strategic outcomes Accountable - Align all engineering activities towards Technology Strategy/ Scorecard Business Accountable – Delivery of strategic technology systems for Funds Transfer Pricing Responsible – Drive effectiveness and efficiencies of FTP engineers to achieve business outcomes Informed – Awareness of Funds Transfer Pricing methodologies and the impact to the bank’s business Accountable – Ensures timely and stable running is factored in the design of systems Responsible – Ensures quality and effective documentation for FTP Hive People & Talent Responsible – Building and maintaining strong technologists and technology leaders Accountable – Overall people leadership responsibility for technology teams with diverse skill sets, including budgeting, interviewing, hiring, coaching and developing more T-shaped/ M-shaped colleagues. Responsible – Ensuring squads are adequately resourced and fully funded Risk Management Responsible - Management of third party risks related to usage of vendors and associated technologies Accountable – Manages all information and cyber security risks owned by the hive Accountable – Understands and manages capacity and resiliency of systems Governance Accountable – Adherence of all releases to prevailing System Delivery Framework Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the FTP Hive to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Hive Tech Lead Head of Liquidity Technology Head, Liquidity Change Hive Chief Product Owner Head of FTP Executive Director, FTP, Treasury Liquidity Other Responsibilities Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills and Experience Standard SCB e-SDLC process trainings to be completed Standard TTO new joiner training is applicable. All mandatory eLearning is expected to be completed in the first 60 days of onboarding. Qualifications Information Management System and Technology Integration Planning: Tactical, Strategic Influencing Through Expertise IT Governance Finance and Accounting About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Job ID: 35874 Location: Chennai, IN Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 31 Jul 2025 Key Responsibilities Strategy Exhibit qualities which demonstrate the group’s strategy. To treat Customer’s with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff. To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency. Business To establish and maintain excellent working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them. To be aware of the business targets and ensure compliance. To devote special care for the Trade Transaction Owner Clients and ensure service delivery as agreed. To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis. Processes To ensure that all transactions are accurately checked, processed and released in compliance with statutory regulatory and internal operational instructions. To effectively monitor and ensure deals are being released as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified. To monitor and ensure transactions are handled with in the allocated approved limits at all times, on a continual basis, and this is reviewed periodically. Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time. Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager People & Talent To ensure Staff in the team are being utilized to their optimum levels and derive maximum output. To ensure proper planning of Staffing for seamless service delivery. To ensure planned leaves and enough back-ups created for seamless business delivery. To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings. To ensure the motivation levels of the Staff is kept high always. To encourage Staff to participate in C3, CSR activities. Risk Management Upholding the Values of the Group and Company at all times. Compliance with all applicable Rules/ Regulations and Company and Group Policies. To identify risk on a continual basis and derive mitigants on a sustained basis. Governance Comply with Group Sanctions Policy and Procedures. Comply with Local Sanctions Policy and Procedures, if any. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates. Qualifications Eduaction-Bcom / MCom / MBA / BE with relevant experience of 5 + years Training-AML & Sanctions Training, yearly certification Languages-English Skills and Experience Manage Projects Compliance Policies and Standard Compliance Advisory Manage Change Surveillance (including Screening and Monitoring) Investigations Compliance Risk Assessment About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Job ID: 35969 Location: Chennai, IN Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 31 Jul 2025 Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue target Responsibilities Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Key Responsibilities Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Skills and Experience Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Role Specific Technical Competencies Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Job ID: 35912 Location: Ahmedabad, IN Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 30 Jul 2025 Job Summary The purpose of the role is to, Meet the business objectives initiated by the respective country Business Clients business Customer focused need-based selling Deepen customer relationship and maximize penetration Key Responsibilities Business Achieve Business Loans sales target. Segment focus, customer focused needs-based selling. Being a Business Development Manager - Business Banking, focus must be on acquiring new SME customer relationship and fulfilling needs with respect to Business Loans, and other Assets, Liabilities, Insurance, and Investment for such customers as mandated by the Bank time to time. You will also be involve deepening these relationships by cross-selling various product. Processes Operational quality - Error free customer application & documentation. Responsive and responsible selling. Practice appropriate sales and marketing skill. Ensure Nil Customer complaints. Governance Conduct Client Due Diligent diligently. Zero tolerance – Fraud, Mis-selling. Attend training, acquire knowledge, and apply to job function. Adhere to all policies, guidelines, and procedures. Comply with local regulatory requirements. To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills and Experience Must be a graduate. MBA’s would be an advantage Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially SB Lap, BIL, BWC, Insurance and Current Accounts would be preferred Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred Good knowledge of the selected market and customer segments would be an advantage Strong communication and negotiation skills with the ability to influence outcomes Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit Role Specific Technical Competencies MS Excel MS Outlook About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

*Please note this role is not for 2070 Health* About Decimal Health Decimal.Health is a boutique digital health innovation consultancy and venture studio. We are a clinician-led company with over two decades of experience in digital health. As consultants we craft bespoke strategies for clients in the healthcare sector, and as a studio we spine out companies - from research labs of a hospital to commercial ventures with a hospital. We pride ourselves on our nimble approach that connects strategy with action, going deeper than traditional consulting firms by leveraging our real-world experience to ensure practical and impactful solutions. We are seeking a dedicated and detail-oriented Associate Consultant to join our team, with a focus on investment banking and strategic advisory services within the digital health sector. In this role, you will support client engagements and assist with day-to-day project activities for startups, health systems, pharmaceutical companies, and Fortune 500 clients. Requirements Key Responsibilities Support the execution of financial analysis, valuations, and due diligence for mergers, acquisitions, and fundraising activities in the digital health space Assist in managing project timelines and deliverables, ensuring high-quality outputs are met within deadlines Conduct primary and secondary research on clinical, technology, business, and financial topics relevant to clients and investment opportunities Analyze qualitative and quantitative data to derive actionable insights for strategic and financial recommendations Coordinate and participate in interviews with clients, customers, providers, and thought leaders to gather market intelligence and deal insights Contribute to the preparation of client deliverables such as pitch decks, investment memoranda, reports, and presentations Help create thought leadership materials including white papers, blog posts, and research publications to enhance the firm's visibility Qualifications Bachelor's degree in Business Administration, Finance, Public Health, Health Administration, Economics, or a related field. Master's degree or MBA is a plus 2-3 years of experience in healthcare management consulting, investment banking, or a related financial advisory role Familiarity with the U.S. healthcare system, payment models, digital health landscape, and healthcare investment trends is preferred. Desired Skills Strong analytical and financial modeling skills with a structured approach to problem-solving Excellent oral and written communication skills with the ability to present ideas clearly to clients and stakeholders Strong project management capabilities and attention to detail Ability to thrive in a fast-paced environment while managing multiple priorities Desired Attributes Proactive self-starter with a strong desire to learn and contribute Collaborative mindset and strong interpersonal skills Passionate about improving healthcare delivery and patient outcomes through innovative solutions Benefits Why work with us? This role offers an exciting opportunity for an Associate Consultant to make a meaningful impact in the healthcare sector while developing their skills in a dynamic environment. You will work side by side with some of the smartest minds in this space like Ann, Sarah, Vini. If you are driven by a desire to contribute to innovative healthcare solutions, we encourage you to apply!

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a motivated and skilled Frontend / Full Stack Developer to build scalable, responsive web applications. The ideal candidate should be proficient in front-end development using modern JavaScript frameworks, have working knowledge of backend development, and possess a solid foundation in cloud technologies. Experience with AWS and Amazon Connect is a plus and will be considered a strong advantage. Responsibilities: Design, develop, and maintain responsive, interactive user interfaces using React, Angular, or Vue.js. Translate design wireframes and mockups into high-quality code. Implement UI/UX best practices to deliver user-friendly web applications. Optimize application performance for maximum speed and scalability. Basic proficiency with AWS services such as EC2, S3, Lambda, IAM, RDS, and VPC. Experience with CI/CD tools (GitHub Actions, GitLab CI, AWS CodePipeline). Familiarity with infrastructure as code (CloudFormation, Terraform, or Ansible). Understanding of networking and security best practices in cloud environments. Qualifications 5-7 years of experience with JavaScript frameworks. Proficiency in JavaScript, HTML5, and CSS3. Experience with React, Angular, or Vue.js. Understanding of responsive design and cross-browser compatibility. Familiarity with UI/UX design principles. Nice to have: AWS certifications such as Cloud Practitioner and similar. Working knowledge of SQL and NoSQL databases. Experience with Node.js, Python and Java. We offer: The Chance to Make an Impact: grow alongside some of the tech industry’s premier talent, with a 99% project success rate delivering for some of the world’s biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business. A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community. Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference – in their own way. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Job Summary Minimum 8 years of relevant experience with hands on technology. Leading and mentoring a team of technical professionals, providing guidance, support, and development opportunities. Understand user requirements and build solution and be able to break it into high level & low-level design Perform coding / code review in line with existing architecture boundaries, use best practices in Agile Methodology and coding standards Responsible for meeting overall delivery schedules and ensuring the delivered solution meets the technical specifications and design requirements Co-ordinate with the teams to resolve issues (thru clarification, data fixes and program fixes following required process) in development & test environments Support production rollouts and change implementations followed by successful UVT Excellent verbal and written communication skills Individual contributor and have good domain knowledge on cash products / SWIFT messaging Strategy Awareness and understanding of the business strategy and meeting the expectations of the role Business Awareness and understanding of the Cash Operations, Processes, regulatory requirements and aligning with business priorities. Processes Responsible for executing and supervising the changes against the release priorities by following the bank processes and standard release tools. Key Responsibilities People & Talent Responsible for understanding the requirements, design and implementing independently. Ensuring the delivered solution meets the technical specifications and design requirements. Meeting the overall delivery schedules, aligning with interfaces. Risk Management Understanding the eSDLC process and ensuring that the delivery meets the standards right from inception stage. Any risk should be raised well in advance and expected to come up with mitigations. Governance Awareness and understanding of the regulatory requirements, expectations and solutioning/enhancing the application with full compliance. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Technology Delivery Manager Integration Services/Interfacing Team Product & Business owners Technology Support owner Technology Service Manager Other Responsibilities Strictly aligning to the Group, Country, Business or Functional policies and procedures; Skills And Experience Java Oracle REST Junit JPA/Hibernate DevOps Maven/Gradle Qualifications EDUCATION - BE/BTech/ME/MTech CERTIFICATIONS- Preferable Azure Dev OPS, Java, JBOSS EAP 7.4, DOCKER, JPA/HIBERNATE, REACT JS, Ansible, Maven/Gradle, JUNIT, REST LANGUAGES- Sound knowledge on Core Java / JEE / JBoss EAP. Oracle, JMS, XML / XSLT, Junit, Web front-end experience – React JS/HTML/CSS/JavaScript, Object-relational Mappers – JPA/Hibernate, The application of design patterns, Test-Driven Development (TDD), Relational database – Oracle, Docker Containerization & Shell scripting About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary A Banking Ombudsman ensures smooth functioning of the Banking Sector by ensuring that the consumer complaints are taken care of. It's working as an RBI complaint number is very crucial for consumer satisfaction. Key Responsibilities Work with senior stakeholders to prioritize business requirements Identify trends, patterns and opportunities to support business objectives by analysing the complaints Analyse complaints to identify process improvement opportunities Skills And Experience Excellent Communication skills (Written & Verbal) including good grammar and articulation Ability to speak to the client and stakeholders Basic Computer typing Skills and knowledge of Presentation Good Knowledge of Products Able to handle complaints in Escalated Vertical Meet the Prescribed Turn Around Time Positive, Polite, cheerful and courteous. Manage conflicts and solve problems Good drafting and presentation skills Knowledge to Identify trends, patterns and opportunities to support business objectives by analysing complex data sets Qualifications Bachelor’s degree in Mathematics, Computer science, Engineering, Statistics, Economics, Information systems or related field 5+ years’ work experience in MIS / Business intelligence / Data analytics About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Standard Chartered needs a SAP Engineering Chapter Lead to drive the success of funds transfer pricing journey, which determines internal pricing for the bank’s source and use of funds, directly impacting business units profitability and indirectly driving pricing of the bank’s products. This role sits within Liquidity Technology team and will work closely with Treasury, Liquidity Technology and Change teams. The Engineering Chapter Lead will be accountable to drive engineering strategy, project delivery, process, people agenda, risk and governance of the journey. This role will work very closely on SAP technology stack including SAP PAPM, FPSL, ABAP, Fiori, Redwood. Key Responsibilities Strategy Responsible - Awareness of SCB’s group strategy and steer engineering chapter strategy to achieve group outcomes Responsible - Alignment of technology strategy to business strategy Accountable - Management and measurement of strategic outcomes Accountable - Align all engineering activities towards Technology Strategy/ Scorecard Business Accountable – Delivery of strategic technology systems for Funds Transfer Pricing Responsible – Drive effectiveness and efficiencies of FTP engineers to achieve business outcomes Informed – Awareness of Funds Transfer Pricing methodologies and the impact to the bank’s business Accountable – Ensures timely and stable running is factored in the design of systems Responsible – Ensures quality and effective documentation for FTP Hive People & Talent Responsible – Building and maintaining strong technologists and technology leaders Accountable – Overall people leadership responsibility for technology teams with diverse skill sets, including budgeting, interviewing, hiring, coaching and developing more T-shaped/ M-shaped colleagues. Responsible – Ensuring squads are adequately resourced and fully funded Risk Management Responsible - Management of third party risks related to usage of vendors and associated technologies Accountable – Manages all information and cyber security risks owned by the hive Accountable – Understands and manages capacity and resiliency of systems Governance Accountable – Adherence of all releases to prevailing System Delivery Framework Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the FTP Hive to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Hive Tech Lead Head of Liquidity Technology Head, Liquidity Change Hive Chief Product Owner Head of FTP Executive Director, FTP, Treasury Liquidity Other Responsibilities Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills And Experience Standard SCB e-SDLC process trainings to be completed Standard TTO new joiner training is applicable. All mandatory eLearning is expected to be completed in the first 60 days of onboarding. Qualifications Information Management System and Technology Integration Planning: Tactical, Strategic Influencing Through Expertise IT Governance Finance and Accounting About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue target Responsibilities Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Key Responsibilities Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Skills And Experience Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Role Specific Technical Competencies Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Experience in applying machine learning techniques, Natural Language Processing or Computer Vision using TensorFlow, Pytorch Strong analytical and problem-solving skills Solid software engineering skills across multiple languages including but not limited to Java or Python, C/C++ Build and deploy end to end ML models and leverage metrics to support predictions, recommendations, search, and growth strategies Deep understanding of ML techniques such as: classification, clustering, deep learning, optimization methods, supervised and unsupervised techniques Proven ability to apply, debug, and develop machine learning models Establish scalable, efficient, automated processes for data analyses, model development, validation and implementation, Choose suitable DL algorithms, software, hardware and suggest integration methods. Ensure AI ML solutions are developed, and validations are performed in accordance with Responsible AI guidelines & Standards To closely monitor the Model Performance and ensure Model Improvements are done post Project Delivery Coach and mentor our team as we build scalable machine learning solutions Strong communication skills and an easy-going attitude Oversee development and implementation of assigned programs and guide teammates Carry out testing procedures to ensure systems are running smoothly Ensure that systems satisfy quality standards and procedures Build and manage strong relationships with stakeholders and various teams internally and externally, Provide direction and structure to assigned projects activities, establishing clear, precise goals, objectives and timeframes, run Project Governance calls with senior Stakeholders Strategy As the Squad Lead of AI ML Delivery team, the candidate is expected to lead the squad Delivery for AIML. Business Understand the Business requirement and execute the ML solutioning and ensue the delivery commitments are delivered on time and schedule. Processes Design and Delivery of AI ML Use cases RAI, Security & Governance Model Validation & Improvements Stakeholder Management People & Talent Manage the team in terms of project assignments and deadlines Manage a team dedicated for reviewing models related unstructured and structured data. Hire, nurture talent as required. Key Responsibilities Risk Management Ownership of the delivery, highlighting various risks on a timely manner to the stakeholders. Identifying proper remediation plan for the risks with proper risk roadmap. Governance Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Business Stakeholders AIML Engineering Team AIML Product Team Product Enablement Team SCB Infrastructure Team Interfacing Program Team Skills And Experience Use NLP, Vision and ML techniques to bring order to unstructured data Experience in extracting signal from noise in large unstructured datasets a plus Work within the Engineering Team to design, code, train, test, deploy and iterate on enterprise scale machine learning systems Work alongside an excellent, cross-functional team across Engineering, Product and Design create solutions and try various algorithms to solve the problem. Stakeholder Management Qualifications Masters with specialisation in Technology with certification in AI and ML 5-12 years relevant of Hands-on Experience in developing and delivering AI solutions About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls Key Responsibilities He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplac Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Skills And Experience Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Qualifications Education: Graduate/Post Graduate(From A Recognised Institution) Languages: Hindi & English Role Specific Technical Competencies Communication Skills Product Knowledge Market Knowledge About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. If this excites you, then apply below. Role: AM - Digital Transformation Required : Minimum 7 years of experience Pharma background with understanding on content creation and planning processes (preferred). Veeva/ Aprimo knowledge (preferred) Solutioning and pre-sales, with consultative approach Knowledge and application of Gen AI tools in pharmaceutical context (preferred), Problem solving Ability to lead, Client facing role, Relationship building Team Management Project management , can understand and work under uncertainties Modular content knowledge (highly preferred). Must Have 1. Proven leadership experience managing strategic projects in the pharmaceutical industry. 2. Strong client-facing skills with the ability to influence and build trust at senior levels. 3. Expertise in Veeva systems (CRM, Vault, etc.) and their strategic application in pharma operations. 4. Deep understanding of pharma regulatory requirements and market dynamics. 5. Excellent project management skills with proficiency in Agile or other methodologies. 6. Strategic thinker with strong analytical and problem-solving abilities. 7. Effective communicator capable of presenting complex ideas clearly to diverse audiences. 8. Ability to navigate and lead through ambiguity and uncertainty with flexibility. 9. Experience in change management and driving organizational transformation. 10. Relevant certifications (e.g., PMP, Veeva, Six Sigma) are highly desirable. EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

Job Summary Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service General Reconciliation and Compliance Activities (may be individually assigned) which may typically include: Dual control of Cash functions Control of Security stationary, deliverables Review of processing entries and vouchers Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc) Review of reconciliation proofs for daily control as well as surprise audit proofing Preparation of service quality and productivity management reports and other regulatory returns Rectification of internal control issues Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivit Ensure timely and accurate submission of all returns both internal and statutory for sales and service Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables. Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported as per guidelines Key Responsibilities Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Achieve high employee engagement and satisfaction. Ensure optimum teller productivity Contribute to branch performance through referrals, efficient customer service, effective operations controls Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that: Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Ownership of the Archival portfolio for the branch. Liaising with the external vendors and ensuring archival and retrieval is carried out in a manner as stated in the policy document without exception. Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Skills And Experience Graduate/ Post Graduate Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Customer Orientation and sales Focus Role Specific Technical Competencies Diligent & Punctual Banking Knowledge Team Management Strong communication skills Customer orientation and sales focus Good interpersonal skills About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Balance sheet growth/ Referrals to improve branch performance Contribute towards Balance sheet growth Referral of bank products to contribute towards franchise development- CASA, Assets, FX Operating Efficiency Migration of cash withdrawals, cash deposits and credit card repayments/ cash advances to ATMs Drive usage of internet banking/ mobile bankin Individual measures to improve the service levels and to provide support to individual RMs Productivity: Ensuring high productivity levels and a high number of teller transactions NPS: Enhancing Net Promoter Score to ensure good quality of service levels in the branch and to ensure client satisfaction Improve customer wait experience Reduce wait time and overall turnaround time Collective Measures To Support The Governance And Operations Capabilities Audit: Being audit-ready at all times. Ensuring there are no errors/ breaches reported in the teller area during audit and surprise checks Operations Loss: Ensuring there are no operations losses in the branch Frauds are minimized / reduced Ensure management control and performance / operating standards are appropriate and are being adhered to Transaction processing to be carried out in the branch as per agreed internal and external policies and procedures Accurate and prompt reporting of KRI’s / KCS/ SORR/LSORR and other reports Necessary follow up on excesses and provisions created to be tracked very closely. Ensure that transactions processing is error free and as per the delegated authority levels. All transactions are processed & reported keeping in mind the ML and KYC norms Key Responsibilities Strategy Awareness and understanding of the Group’s business strategy and model appropriate to the role Business To achieve the set targets for portfolio growth and new sale Processes To Follow the laid down process as per DOI People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Governance To Follow the laid down process. Qualifications Education: Graduate, Consistent Academic Career With Relevent Experience Skills And Experience Competitive awareness & benchmarking Banking knowledge Excellent communication, interpersonal & relationship building skills Able to pick up new concepts quickly About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. About Wealth And Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. Key Responsibilities Provide outstanding client experiences. Organised, follow-up leads, complete and record appointments, close customer requests Support our clients to meet their financial needs, as they progress through their career and life-stages. Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. Keep abreast of market trends, new product offerings and the latest campaigns. Skills And Experience Banking knowledge and sales experience. Excellent communication, interpersonal and relationship building skills. Ability to learn new products and services quickly. Market awareness and benchmarking. Management information. Work in a flexible and agile way. Courageous, creative, responsive, and trustworthy. Thrives in an international environment. Enjoys being in a team, engaging with co-workers. Motivated self-starter, identifying opportunities. Maintains a high standard of personal conduct and lives our valued behaviours. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Deliver quality service while carrying out the following transactions among others for customers: Cash deposits Cash withdrawals Demand draft/pay order instructions – accepting and processing Accepting instructions for FD breaks Effecting internal account to account transfers Accepting and processing stop payment instructions Ensure that all of the above services are delivered with accuracy and warmth Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness. Key Responsibilities Strategy General Reconciliation and Compliance Activities at their level, which may typically include: Dual control of Cash functions Control of Security stationary Review of processing entries and vouchers Contribute to branch performance through referrals, efficient customer service, effective operations controls Business Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff Processes He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should People & Talent Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer Governance Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Qualifications Graduate/ Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Skills And Experience Diligent & Punctual Banking Knowledge Team Management Strong communication skills Customer orientation and operation focus Good interpersonal skills About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Strategy Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role. Business Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates Processes Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process. People & Talent Reference all responsibilities related to people and talent matters, for example: Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Key Responsibilities Risk Management Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk. Governance Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Key stakeholders List all responsibilities associated with the management of stakeholders e.g. regulators, other bank teams Skills And Experience Excellent Communication skills (Written & Verbal) including good grammar and articulation Ability to speak to the client and stakeholders Basic Computer typing Skills and knowledge of Presentation Good Knowledge of Products Able to handle complaints in Escalated Vertical Meet the Prescribed Turn Around Time Positive, Polite, cheerful and courteous. Manage conflicts and solve problems Good drafting and presentation skills Knowledge to Identify trends, patterns and opportunities to support business objectives by analysing complex data sets About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Strategy Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Business Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Key Responsibilities Processes Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplac People & Talent NPS & Customer management Ensure that NPS is at least in second quartile as compared to peers Use the online CMP system diligently and achieve > 75% of their require customer contact each month Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising office Governance Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Qualifications Graduate/ Post Graduate Customer Orientation and service focus Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Skills And Experience Knowledge of Bank’s Products Understanding of front and back-office processes About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA &TAT. Activities: - Inward Clearing, Outward clearing under CTS, FINOPS, Credit Card Returned/Undelivered, transfer transactions(Including CMS cheques etc), ECS, Recon GL/Internal Suspense Accounts, Queries Job holder is accountable to ensure error free processing for all financial transactions (ebbs, e-branch, PSGL, FINOPS (Credit Cards Cheque Processing) & other related applications) within self allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and averse comments in audit review. Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines Business Key Responsibilities Ensure timely and effective resolution of complex customer queries and complaints. Maintain a client-centric approach, understanding customer requirements, and guiding team members to deliver exceptional service. Develop and implement strategies to enhance customer satisfaction and loyalty Processes Oversee daily banking operations, ensuring productivity, accuracy, and timeliness norms are consistently met. Identify, share, and implement best practices within the team to standardize, simplify, and automate processes. Minimize non-value-added activities, reduce turnaround time (TAT), maximize paperless processing, and deskill activities. Lead process improvement initiatives through automation, Straight Through Processing (STP), digitization, or cost reduction solutions. Ensure cross-skilling of team members across various process elements and product areas to ensure flexibility and coverage. Utilize all training opportunities available to enhance team skills and knowledge. Maintain smooth interaction and effective TATs for all activities. Ensure the updating of all registers, trackers, and Management Information Systems (MIS) on a daily basis. Take ownership and drive end-to-end resolution of issues encountered. Ensure team members have sufficient process knowledge to independently perform operations and demonstrate proficiency. Data Analytics Utilize data analytics to identify trends, patterns, and opportunities for process optimization and customer service improvement. Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics. Provide data-driven insights and recommendations to senior management for strategic decision-making Project Management Lead and manage projects aimed at improving operational efficiency, customer experience, and compliance. Develop project plans, timelines, and budgets, ensuring projects are delivered on time and within scope. Coordinate with cross-functional teams, stakeholders, and vendors to ensure successful project execution. Monitor and report on project progress, addressing any issues or risks promptly. Compliance And Risk Management Ensure all activities comply with regulatory and compliance requirements, bank policies, and procedures. Identify and escalate potential risks or issues to the appropriate channels. Participate in regular audits and compliance checks, ensuring all documentation and processes are up to date and accurate Team Leadership And Development Lead, mentor, and develop a team of banking operations staff, fostering a positive and productive work environment. Conduct regular performance reviews, providing feedback and setting development goals. Promote a culture of continuous improvement and innovation within the team Reporting And Documentation Prepare and maintain accurate and timely reports for senior management. Document all processes and procedures, ensuring they are accessible and up to date. Maintain confidentiality and security of all banking operations and customer information. Skills And Experience Bachelor's degree in Finance, Business Administration, Data Analytics, or a related field. A Master's degree is preferred. Proven experience in banking operations, data analytics, and project management. Strong understanding of banking products, services, and processes. Excellent customer service and communication skills. High level of accuracy and attention to detail. Ability to work under pressure and meet deadlines. Proficiency in data analytics tools (e.g., SQL, Python, R) and banking software. Strong project management skills, with experience using project management tools (e.g., MS Project, JIRA). Strong problem-solving skills and a proactive approach to identifying and resolving issues Core Competencies Customer Focus Operational Excellence Data-Driven Decision Making Project Leadership Compliance and Risk Management Continuous Improvement Risk Management Adhere to laid out processes and procedures while completing process actions Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits. Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager. Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy. Inculcate the practice of doing Right the First Time ( FTR) Ensure appropriate and adequate documentation is in place for process action Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Key stakeholders Branches Contact Center Business Teams Regulators BRM Role Specific Technical Competencies Expertise in MS office Typing skills Time Management Adaptability Problem solving Client Centricity Data Analytics About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.