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10.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Summary Standard Chartered Bank is seeking a Product Owner - Digital Banking to drive the vision, strategy, and execution of our digital banking journeys. In this role, you will work closely with cross-functional teams, including technology, design, and business stakeholders, to enhance customer experience and deliver innovative digital solutions. You will own the product backlog, prioritize features based on business value, and ensure seamless delivery in an Agile environment. The ideal candidate has a strong background in retail banking, digital channels, and Agile product management, with expertise in mobile banking, internet banking, payments, and customer experience enhancement. You should be data-driven, customer-centric, and adept at navigating complex banking As a Product Owner in our cross-functional squads, you will drive the outcomes of the squad to deliver on their objectives and key results. You will build and prioritise the product backlog to achieve business goals and manage stakeholder relationships to align expectation, prioritisation and overall product roadmap. Key Responsibilities Strategy The Product Owner: Is empowered with necessary business levers to influence real outcomes. Is responsible for owning the product journey, vision across the entire product life cycle, from inception, validation, build, delivery, run & iteration. Maintains a commercial lens over the product, understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products. Is accountable for creating a transparent, clear, and easy to understand product vision. Owns the ‘WHY’ and ensure all members of the squad understand and embrace the vision & mission. The why should be closely aligned to the organization’s overall goals and ambitions. Inspires the squad to continuously thrive in a growth mindset. Sets goals for the squad and create actions plans to target. Owns, maintains & constantly optimizes the product roadmap & product backlog. Business The Product Owner: Leads and embeds a culture of evidence-based decision making. Conducts regular design sprints to fill the product backlog with customer validated and business viable features & initiatives. Leverages design thinking and customer jobs-to-be-done frameworks to synthesize and identify themes or opportunities. Conduct customer interviews to capture customer voice and verbatim feedback. Where required, produce lo-fi prototypes and conduct usability studies to find resonance with customers. Utilize a discovery canvas to bring discovery storytelling to life within a standardized structure. Embeds an MVP culture into the organization, consider how might we test and learn with minimal investment and development. Ensures that squad leverages existing investments & where necessary build out technical solutions that are complementary, scalable & cost efficient. Product Delivery & Execution Drive the breakdown of complex Epics into clear actionable User Stories which are deeply aligned with business value, ensuring transparency and clarity throughout the development process. Set the standard for backlog readiness by ensuring each backlog item is backed by a robust Definition of Ready (DOR)/Definition of Done (DOD) criteria, providing clarity, defining expectations and measurable goals for the team to deliver. Engage in continuous backlog refinement in order to maintain a healthy backlog which is aligned to BRP, ensuring product backlog items are clearly defined, prioritised and meet the Definition of Ready (DOR), keeping teams focused on high-impact tasks. Engage in continuous backlog management by regularly prioritising backlog items whenever new insights or information is uncovered. Responsible for ensuring user stories are written with clear narratives and acceptance criteria by applying best practices like INVEST principles and Gherkin language to ensure backlog items are actionable, aligned and business goals and unambiguous in their requirements. Collaborate closely with technical teams to manage risk, balance feature requirements with regulatory constraints, and reduce the likelihood of costly rework, ensuring technical debt is kept under control. Balance functional and non-functional requirements, ensuring that every backlog item reflects the full scope of both customer and technical needs, with a clear strategy to mitigate potential issues or technical debt. Accountable to sign off on the delivery of the backlog items, ensuring each sprint backlog item meets the Definition of Done (DOD) criteria and aligns with business goals, and each product increment delivers value and meets high-quality standards. Collaborate as a core member of the squad, be present and actively drive and participate in key ceremonies including but not limited to backlog refinement, sprint planning, and sprint reviews to ensure alignment, transparency, and continuous improvement across the board. Ensure there is handshake and seamless alignment from other Product Owners to manage dependencies across product backlogs, driving coordinated roadmap execution and ensuring dependencies are acknowledged and addressed early in the process. Ensure transparent planning, tracking, and communication of progress and product value through our enterprise tools like ADO, Confluence and Clarity. Take ownership of proactive risk management for all product features, identifying, mitigating, and communicating potential risks early to ensure smooth execution and timely delivery including but not limited to GRAM and CRA. Initiate the Solution Intent (SI) in collaboration with tech teams for Chapter 1, ensuring its completion through clear alignment, while monitoring progress and offering support across Chapters 2 and 3. Partner with Supply Chain Management (SCM) to manage vendor relationships and maintain the procurement process, ensuring ownership aligns with the nature of the engagement: business-owned engagement (e.g., vendor-led training, industry reporting) to be handled by PO, and technology-owned engagements (e.g., technical services such as Google or Apple push notifications) to be managed by respective technology owners. Product Analytics The Product Owner: Clearly aligns squad OKRs & KPIs with stakeholder and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product. Communicates and embed the OKRs and KPIs into every aspect of the product life cycle. Identifies and maps the data sources required to validate and measure the performance of the features. Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics. Ensures the data is made available for analytics through collaboration with analytics & data technology teams. Ensures that customer journeys are embedded with the instruments to obtain usability metrics and customer behaviors. Continuously monitor dashboards and reports to feed product discovery sprints Processes Oversee product lifecycle activities, ensuring adherence and alignment to Enterprise Software Delivery Lifecycle (eSDLC), Change Delivery Standards (CDS), and other governance standards. Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. People & Talent Coach & mentor squad members to continuously uplift capability Foster a culture based on trust, psychological safety & collaboration. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Employ, engage and retain high quality people. Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders. Risk Management The Product Owner: Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained. Identifies all risks and issues that may impact project viability. Track, manage and report them as per the Bank’s standards. Governance The Product Owner is responsible for to adherence to Bank policies on Project management, investment, solution design, planning, structure, frameworks. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Effectively implement the regulatory requirements from stakeholders. Key stakeholders Group Digital Banking Management Team Country and Region Digital teams Group / Region COO Country Wealth and Retail Banking (WRB) Leads Group TTO Group SC Design Team Control Functions – OR, ICS, BRM Skills And Experience Business Analysis Communication Project Management Product Ownership Data Analytics Qualifications Education - Graduate Certifications - Certified Scrum Product Owner (Cspo) Languages - English 10+ year experience and proven knowledge in the customer interaction channels, especially Mobile Banking, Online Banking, ATM, Interactive Voice Response, Wearables or any other digital channels or devices. 10+ years in Agile as a Product Owner (or a similar role), strong skills of maintaining and prioritizing a backlog. Deep understanding of industry trends and client needs, ability to create a value proposition and a squad vision. Strong business acumen. Demonstrated track record of leading teams to deliver objectives. Previously coached and mentored team members with regular feedback sessions. Previously defined product requirements and development roadmap based on functional expertise. Strong prioritization and analytical skills to manage backlog for the squad. Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders. Good to have knowledge of design thinking frameworks, user stories, customer experience and journeys. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 3 weeks ago
170.0 years
9 Lacs
Bengaluru
On-site
Job ID: 31487 Location: Bangalore, IN Area of interest: Technology Job type: Regular Employee Work style: Office Working Opening date: 12 Jul 2025 JOB SUMMARY Securities Services Transaction Management and Reporting Lead spearheading Production Support, Infrastructure Support and Operations. Responsibilities include but not limited to: Lead the Transaction Management and Reporting PSS teams based out of Chennai, Bangalore, Tianjin and KL. Modernisation of FSS Infrastructure and Support driving significant efficiency gains & supporting business expansion globally. Manage budget - driving obsolescence remediation and business growth initiatives. Contract/Supplier Management - Manage end to end contracts with external suppliers including initiation, renewals, and service level management. Create and execute multi-year obsolescence strategy, minimising risks and ensuring regulatory compliance. Continuously enhanced security posture of the FSS Infrastructure. Collaborate with FSS Development, Business Analysts and Product Owners to drive innovation and automation. Work closely with FSS business to ensure optimal performance, profitability and contribute to FM RoTE. Provide subject matter expertise to Development, Business, Ops and Support teams including producing and maintaining documentation. Continuously seek to improve latency, efficiency, processes, and systems. The candidate should have prior Securities Services experience supporting Custody, Transaction Management and Reporting applications and has strong technical and communication skills. The candidate should be adept in prioritizing and judging the nature of the issues and able to context switch between issues and is able to address and resolve them. Functional knowledge of Custody, Settlements Processing, Corporate Actions, FX and Equities business. High Severity incident management, Change coordination and implementation, Problem Management and Root Cause Analysis. Engagement with multiple teams within and outside the bank to resolve key production impacting issues. Put forward ideas to improve automation and/or efficiency, and own through to implementation Performance/stability reviews/improvements RESPONSIBILITIES Strategy Primarily to ensure System availability & stability of FSS applications for Custody business. Business Awareness and understanding of Financing in Securities Services. Expertise in managing Custody applications with good knowledge of Settlement processing, Post trade and Corporate Actions. Processes Incident Management – Provide resolution for the incidents raised for Custody business; Situation Management - actively participate and manage situations and ensure no/minimal impact in system availability; Monitoring – Identify and configure key KPIs in system stability for proactive monitoring; Automation – Identify opportunities to eliminate redundant/manual activities and actively participate in automation. Problem Management: Get the RCA for high severity incidents and get that circulated to Stakeholders. Change Management: Raise changes for deployment related to production fixes and patches. Active participation in CAB meetings for Sign-off by validating test evidence. Challenge as appropriate when changes are raised incorrectly. People & Talent Lead through example and build the appropriate culture and values. Risk Management The ability to interpret and identify key issues within the FSS applications and put in place appropriate controls and measures. Governance Align processes with business strategy, improving process and operating model, Managing the changing of a culture, decision making and establishing the centre of excellence Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders FSS Business and Client Solutions teams FSS Operations FSS Production Support Head and Development Head FSS Development Teams Infrastructure and other Support teams Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) Role Specific Technical Competencies Functional knowledge of Custody Settlements Oracle / Postgres - PL/SQL Compute solutions and CPUs Networking Redhat Linux Solace Middleware Backup, Block Storage, NAS solutions Ticketing Tools (Remedy / Service Now) Monitoring Tools (ITRS, Grafana) Scripting (Unix Shell, Java, Python) Control-M / API Cyber Security (DDoS, CDN, IPS) About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers
Posted 3 weeks ago
3.0 years
0 Lacs
Bengaluru
On-site
Job ID: 13814 Location: Bangalore, IN Area of interest: Operations Job type: Regular Employee Work style: Hybrid Working Opening date: 11 Jul 2025 Key Responsibilities Strategy Ensure that all client and house trades are cleared and settled in a timely manner and adhere to bank and exchange policy. Monitor and pay the client and house margin calls in line with the rules of the exchange and settle all client and house queries in line with policy. High levels of engagement with stakeholders are needed to optimise current processes in order to make sure the department runs as efficiently as possible. As ETD (Exchange Traded Derivatives) Operations Associate you would also be expected to lead and take a proactive stance on new initiatives and projects to drive the business forward and work closely with the LME, ICE & CME Exchanges to deliver new market services to SCB. This is a key hire into the India ETD Operations team to deliver the operational requirements of Self Clearing to support the CME and ICE Clearing operations activities and other exchanges as required/ onboarded. Business Standard Chartered Bank (SCB) Technology, Transformation & Operations (TTO) has a dedicated Financial Market Operations which supports the market clients and products within Corporate & Institutional Banking (CIB). FM Operations has responsibility for the execution, control and continuous improvement of processes to support our Products & Clients. FMO has 3 distinct functions – Product Management, Regional/Country oversight and Processing Functions (Service Providers). This role has oversight for product management of Financial Market Commodity Operations including Futures, Listed and OTC Derivatives and Physical Commodities. Processes Maintenance of brokers, contracts, accounts in the banks systems to ensure STP trade flow Top Day Trade Monitoring and allocations for ICE Group, CME Group (NYMEX, COMEX, CBOT) and LME and other exchanges as required/ onboarded Monitoring Lifecyle events on TAS trades Trade and Position Reconciliation Front Office – Back Office (FOBO) Reconciliations Open interest management Managing intra-day cash margin calls Option Abandonment/Exercise MIFID II CPR Position Reporting and CME/ CFTC Large Trader (Position Reporting) to the relevant exchanges CME FX Delivery Process COMEX Physical deliveries (Warrants) People & Talent Ensure that there is a strong support model and staff contingency plan in place within the team at all times. Enhance the development of peers by imparting knowledge in your area of expertise. Work in collaboration with risk and control partners Risk Management Responsible for execution of the banks 1st line controls within the Trade Initiation Execution and Capture and Settlements and Clearing Processes. Ensure operational risk/loss incidents are logged and managed in accordance to group OR procedures. Ensure a full understanding of the risk and control environment in area of responsibility Governance Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Willingness to work with any local regulators/exchange in an open and cooperative manner. Key stakeholders Work in close synergy with the global ETD Clearing teams in London, US and Kuala Lumpur and Middle Office in London, Singapore, US and India to resolve daily BAU issues and ensure processes are executed efficiently. Support the trading desks by being responsive to any questions and challenge when necessary. Work closely with Country and Group Operational Risk Functions to address control gaps or process weaknesses. Support the Global Head of Commodities and ETD Operations and the COO office to execute the strategy of the FM Business. Support both country and product compliance to ensure the function is compliant to all regulatory and exchange requirements. Other Responsibilities Embed Here for good and Group’s brand and values in the ETD Operations team, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Embed Here for good and Group’s brand and values in the ETD Operations Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Skills and Experience Internal Controls Operational Functions Products and Services Relationship Management Risk Management Required Skills : Analytical and process improvement mindset Strong inter-personal skills: Confident communicator able to adapt style to Front Office and Hubs colleagues Ability to influence demanding individuals Demonstrate strong teamwork and values mindset Thrive on working in fast paced environment while maintaining attention to detail Fast learner with the ability to think out of the box and provide solutions Knowledge of vendor systems supporting ETDs (ION XTP, FIS, GMI or equivalent) Bloomberg, Murex v2.11 and v3.1 preferable plus LME SMART, LME SELECT, ICE Admin, ICE FEC, ICE ECS, CME Deliveries Plus, CME FEC Proficient in Excel (pivots, lookups and basic VBA an advantage) Experience of regulatory reporting would be advantageous (LGTR/ CPR) Data Analytics Experience (Python or similar) desirable. Qualifications Education - Minimum Qualifications: University degree preferred Languages - ENGLISH Required Experience : Subject matter expert on Exchange Traded Derivatives with a core understanding trade and post trade processes ETD trade, position and cash reconciliations inclusive of fees & commission management Additional knowledge of expiry and trade life-cycling is highly desirable Minimum 3 years Financial Markets experience ideally from a top tier bank Understanding of front to back process and systems flows Strong understanding of commodities products including Base Metals, Precious Metals, Structured Inventory Product, Energy, Power & Gas. Financial and physical knowledge needed and highly advantageous. Knowledge of Carbon Emissions and Voluntary Carbon Credits and experience of ICE Endex and CBL exchanges desirable. Strong understanding of inventory finance of warrants/warehouse receipts/holding certificates preferred About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers
Posted 3 weeks ago
10.0 years
2 - 7 Lacs
Bengaluru
On-site
Job ID: 32196 Location: Bangalore, IN Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 24 Jun 2025 Job Summary The role holder will be part of Riskview and CRHS platform and be accountable for delivery of core platform changes that includes Credit Risk and Ops Risk requirements. We are looking for a talented individual who has functional and delivery expertise in Risk and CFCR change implementation with extensive experience working and managing Data and MI as per business requirement. The candidate must possess at least 10 years of experience in Banking and have strong communication and stakeholder managements skills. Experience working on Data initiatives will be an added advantage. Strategy Define the global strategy, vision and requirements for Reg-to-policy. Manage and track execution progress of approved initiatives to drive the Transformation agenda. Shape the Group’s strategic plans and contribute to its overall risk management framework. Represent the program in committees and management forums as needed. Business Influence stakeholders effectively, tailoring communication to various audiences. Drive proactive stakeholder engagement with a solution-oriented approach. Coordinate with cross-functional teams to align processes and objectives. Processes Oversee adherence to internal project governance and change management standards. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Build, lead and mentor a global team of business analysts. Develop team capacity, define roles, and provide constructive feedback. Foster a culture of trust, ethics and compliance. Key Responsibilities Key Responsibilities include: Applicant with minimum 8 years of experience across managing delivery of project Influence stakeholders effectively, tailoring communication to various audiences. Drive proactive stakeholder engagement with a solution-oriented approach. Coordinate with cross-functional teams to align processes and objectives. Should be very good in data analysis and data presentation to stakeholders. Working knowledge of SQL and excel is preferable. Work as a Product Owner on individual inflight initiatives on RiskView Should have understanding of working across agile framework, preparing user stories, testing, delivery standards Should work with Business Analyst, analyse the requirement and work towards achievement of acceptance criteria Responsible in preparing Testing planning / strategy, preparation of test cases, traceability matrix, UAT testing, maintaining of artifacts for audit purpose Provide walkthrough to business users to complete the testing and ensure sign offs are received from relevant stakeholders before CR is implemented Leverage ADO and Confluence applications to track project progress and ensure timely resolution of risks and dependencies Should ensure all defects are recorded in ADO and before the defects, ensure defects are retested and test results are stored in ADO Incumbent will be closing working with TTO and will be acting as a bridge between users & TTO, understands the user’s expectation and shares with TTO for fixing the defects. As a change resource and SME, should guide users & BAU team with the navigation of the system and answering the functionality queries, through his/her expertise, helps in preparing in process notes, DOIs and gives suggestion on process improvement Engage stakeholders in various forums including project working groups and other key stakeholder meeting RiskView platform has multiple applications hosted on it and is used by different departments. BAU squad is responsible to manage the BAU enhancements and fixes. In addition, the squad aims to deliver strategic utilities which can be used as plug and play for strategic modules Risk Management The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures. Governance Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the [Change Team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Key stakeholders Risk MI and Reg Reporting CFCR MI reporting Technology, Support & Project teams Data Analytics team O ther Responsibilities Strong business analysis experience working with technology and business stakeholders is a must. Strong analytical and critical thinking abilities, detail oriented and proficient with highly structured approaches aligned with project / change management best practices Experience of working in agile methodology is preferred. Excellent communication skills, both oral and written, with an ability to interact effectively with stakeholders across bank-wide functions. An execution driven focus to meet aggressive timelines and work on multiple streams in parallel. Prior working experience and good knowledge of compliance and regulatory delivery o A team player who enjoys working with people at all levels as well as being able to work independently and under pressure to meet tight deadlines Skills and Experience Product ownership, Business Analysis and Project Management Data Analysis Stakeholder Management skills Agile project management Qualifications EDUCATION GRADUATE CERTIFICATIONS RISK RELATED CERTIFICATION IS GOOD TO HAVE PRODUCT OWNER OR PROJECT MANAGEMENT CERTIFICATION IS GOOD TO HAVE LANGUAGES ENGLISH About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers
Posted 3 weeks ago
3.0 years
5 - 8 Lacs
Bengaluru
On-site
Who We Are At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Goldman Sachs Electronic Trading Goldman Sachs Electronic Trading (GSET) has launched an initiative to become the top provider in electronic trading by building superior technology and delivering high quality products. This vision is a multi-year investment in people, platforms and products. Join the team, and participate in the development and launch of best in class products for top clients across the industry. We are looking for eager, nimble and ambitious engineers to join our growing team of visionaries, and drive Goldman Sachs Electronic Trading to achieve and exceed our goals. Your Impact This team is accountable for platform architecture evolution to meet the evolving needs of different business lines globally with rapid software deployment. As stewards of critical components in order execution and post-trade, the team is accountable for a high degree of software quality. The team consists of self-guided pragmatic individuals who are motivated to change the status quo in calculated ways. Responsibilities And Qualifications Responsibilities Build best in class algorithmic trading offering to Goldman Sachs' electronic trading clients Design, build and maintain highly specialized, low latency Equities trading strategies/platform Participate in the full product lifecycle from requirements gathering, design, implementation, testing, support, and monitoring trading performance for systems and strategies used by our clients. Use data to guide decision-making, developing or enhancing tools as necessary to collect it Work closely with Quants to implement and rigorously back test signals and models Observe, measure and act proactively to continuously improve performance of trading strategies Communication with traders, sales, clients and compliance officers about new feature requests, explanation of existing features etc. Basic Qualifications Bachelors or Master’s degree in computer science or engineering or equivalent experience Experience developing high performance, low latency systems Ability to understand large/complex codebase and write code which is performant and thoroughly tested Thorough knowledge of Java or C++ programming concepts Strong knowledge of object oriented programming, data structures, algorithms and design patterns Good analytical and problem solving skills Good communication skills and the ability to work in a team Preferred Qualifications Experience building API’s for trading systems or real time messaging systems. Experience building tools for performance analysis, back testing and visualization Background in statistics and data driven performance analysis and optimizations Programming experience in Java/C++ Good knowledge of performance tuning for low latency and GC-free real-time operation Linux systems programming experience including memory management, concurrent programming infrastructure, and the networking stack Over 3 years’ relevant experience in Financial industry (algorithmic trading, automation of trader workflows, HFT strategies) Familiarity with Global Equities Markets Goldman Sachs Engineering Culture At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets. Engineering is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here! © The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity.
Posted 3 weeks ago
3.0 years
0 Lacs
Bengaluru
On-site
Who We Are At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Goldman Sachs Electronic Trading Goldman Sachs Electronic Trading (GSET) has launched an initiative to become the top provider in electronic trading by building superior technology and delivering high quality products. This vision is a multi-year investment in people, platforms and products. Join the team, and participate in the development and launch of best in class products for top clients across the industry. We are looking for eager, nimble and ambitious engineers to join our growing team of visionaries, and drive Goldman Sachs Electronic Trading to achieve and exceed our goals. Your Impact This team is accountable for platform architecture evolution to meet the evolving needs of different business lines globally with rapid software deployment. As stewards of critical components in order execution and post-trade, the team is accountable for a high degree of software quality. The team consists of self-guided pragmatic individuals who are motivated to change the status quo in calculated ways. Responsibilities And Qualifications Responsibilities Build best in class algorithmic trading offering to Goldman Sachs' electronic trading clients Design, build and maintain highly specialized, low latency Equities trading strategies/platform Participate in the full product lifecycle from requirements gathering, design, implementation, testing, support, and monitoring trading performance for systems and strategies used by our clients. Use data to guide decision-making, developing or enhancing tools as necessary to collect it Work closely with Quants to implement and rigorously back test signals and models Observe, measure and act proactively to continuously improve performance of trading strategies Communication with traders, sales, clients and compliance officers about new feature requests, explanation of existing features etc. Basic Qualifications Bachelors or Master’s degree in computer science or engineering or equivalent experience Experience developing high performance, low latency systems Ability to understand large/complex codebase and write code which is performant and thoroughly tested Thorough knowledge of Java or C++ programming concepts Strong knowledge of object oriented programming, data structures, algorithms and design patterns Good analytical and problem solving skills Good communication skills and the ability to work in a team Preferred Qualifications Experience building API’s for trading systems or real time messaging systems. Experience building tools for performance analysis, back testing and visualization Background in statistics and data driven performance analysis and optimizations Programming experience in Java/C++ Good knowledge of performance tuning for low latency and GC-free real-time operation Linux systems programming experience including memory management, concurrent programming infrastructure, and the networking stack Over 3 years’ relevant experience in Financial industry (algorithmic trading, automation of trader workflows, HFT strategies) Familiarity with Global Equities Markets Goldman Sachs Engineering Culture At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets. Engineering is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here! © The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity.
Posted 3 weeks ago
170.0 years
6 - 9 Lacs
Bengaluru
On-site
Job ID: 33438 Location: Bangalore, IN Area of interest: Customer Services Job type: Regular Employee Work style: Office Working Opening date: 12 Jul 2025 Job Summary In charge of day to day management of team and accountable for their results Set targets, review results, deal with individual performance and manage delivery of KPIs Ensure that team meets required Targets Manage, motivate and train team to ensure that performance is optimized Ensure that team is not providing any incorrect information or mis-selling to customers Regular review with the team on the performance Assist in job performance evaluations Assist teams in improving Productivity Handle escalation Identify & report training needs Scheduling, if applicable Identify pain areas. Process improvement to be initiated Find solutions/ensure outcomes/ result orientation Monthly review and reporting on KRI/KPIs To reduce the attrition rates and maintain it within the limits prescribed by the organization Ensure self and team compliance with all applicable rules / regulations and group policies. Scheduling, if applicable Identify pain areas. Process improvement to be initiated Find solutions/ensure outcomes/ result orientation Monthly review and reporting on KRI/KPIs To reduce the attrition rates and maintain it within the limits prescribed by the organization Ensure self and team compliance with all applicable rules / regulations and group policies Key Responsibilities Strategy Awareness and understanding of the Group’s business strategy and model appropriate to the role Business Awareness and understanding of the client care centre inbound role and the impact of economic and market environment in which the Group operates Processes Responsible for executing and supervising the Service Levels, identifying the business opportunities, challenges, constraints which needs to get highlighted and bring in controls. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Responsibilities Risk Management The ability to interpret the Call drivers, identify key issues based on this information and put in place appropriate controls and measures Governance Responsible for assessing the effectiveness and deliver effective governance, oversight, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Qualifications Any Graduate or under graduate with 2 yrs of sales experience Skills and Experience Customer Service Experience Communication Sales Exposure About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers
Posted 3 weeks ago
0 years
6 - 9 Lacs
Bengaluru
On-site
Date: 11 Jul 2025 Location: Bangalore, KA, IN Job Description We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Must Have Manager - Client Services Broad Area - 1: Manage project pre-sales Work on new/critical solutions for clients based on the scope of regular deliverables; provide resource planning, effort estimation and project execution plan Work on RFPs/RFIs and prepare presentation deck/file for the assigned clients by coordinating with multiple stakeholders; check/create all the documents to be submitted as supporting Create project costing and budgeting for approval from internal stakeholders for new/critical projects using pre-set templates and share it with the assigned stakeholders for client sign-off. Focus on gross margins for regular projects Identify and coordinate with external vendors in case of non-availability of required skillsets internally or think out of the box for getting some requirements by learning the skills, etc. Work on acquiring repeat business from existing clients by identifying relevant opportunities. Anticipate key account changes and improvements Manage a portfolio of client account and provide new solutions or enhancement to the existing deliverables Broad Area - 2: Program execution (multiple clients/critical/complex) Program planning & initiation: o Analyse the signed SOW and proposal to set goals and expectation for the programs and internal team. Create plan for initiation and execution timelines and expected date of closure. Arrange for client kick-off calls or internal kick-off calls to set expectations, get commitment, and suggest and ask for ways by which the commitments made can be honoured o Negotiate contracts with client and establish timeline of performance o Prepare plan for the execution of projects with deliverable dates, resource requirements, assets, software, hardware, vendor partners, commercial procurement of specific content, etc. Agree on timelines for client status updates o Get approvals from Manager, Vertical Head and Finance to start the project plan on the (project management) PM tool and execute as per the business process for the deliverables. Approve plans for the PM team as per the process o Effectively use company resources, the leadership team and industry data to influence and drive desired decision-making in accounts Program execution o Assign work components and work plan on the PM tool. Identify risks and plan mitigation outcomes and share the status updates with clients based on progress as per process (CMMI, QMG, ISO, ISMS and client process). Prepare and get approvals on the change request form (CRF) to rebase the project plan o Interact with cross-functional teams (all stakeholders) to manage quality, deliverables and client outcomes; negotiate with clients on various developments and internal/external teams as well Good to have Prepare status reports for regular client updates and governance calls with clients. Manage the routing status on a periodic basis with key stakeholders to gauge the progress Monitor scope changes with regular client meetings; prepare and get approvals on the change request form (CRF) to rebase the project plans, gross margin and profitability for the program. Review and streamline project post-mortem/wash-up meeting with internal team through SWOT analysis and other techniques and conduct closure meeting with client Manage strategic account planning process for financial targets, performance objectives, account management standards and critical milestones over specific periods of time Broad Area - 4: Team management (cross-functional/global/direct/indirect) Develop and train the Leads/Resource Managers and create an ecosystem of team work and learning to drive quality deliverables. Resolve conflicts and manage information workflow Maintain team morale and good relationship between internal and external stakeholders. Demonstrate excellent listening abilities to identify and implement suggestions and proficiently communicate critical information both top-down and bottom-up across the team Hire the right skillset and develop team members for technical/domain/managerial requirements; create and develop on-the-job learning opportunities to upscale member Retain team members through various people processes of communication, team meetings, focus group initiatives, training, development and engagement initiatives to keep attrition in check Broad Area - 5: Continuously improve processes and systems Monitor performance by collating and analysing performance data and charts against defined parameters to ensure performance and quality is aligned with what was planned Participate in implementing best practices for streamlining/reducing redundancies/saving productive time and enhancing inter-organisational collaboration Recognise and address specific interventions in existing processes, tools and techniques for improving client servicing quality Initiate and implement process improvement projects to continuously improve quality, training, productivity, time and effort Broad Area - 6: Process improvement and compliance Implement compliance processes with the team with respect to content development guidelines, client/brand guidelines, SOWs, plagiarism, and ISO and CMMI processes (and any other corporate/engagement guidelines as required) as laid down by Indegene and the client Liaise with managers and internal auditors to follow processes and ensure the execution of corrective actions and compliance to specifications Initiate and implement process improvement projects to continuously improve quality, training, productivity, time and effort to develop content Ensure that non-disclosure agreements are signed off by contractors and vendors as applicable for their respective department Ensure that the team follows quality systems, company systems, processes and policies; encourage team members to attend trainings and participate in company initiatives EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.
Posted 3 weeks ago
170.0 years
6 - 9 Lacs
Bengaluru
On-site
Job ID: 33655 Location: Bangalore, IN Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 10 Jul 2025 Job Summary Client Due Diligence Analyst Join our Client Due Diligence team as an Analyst and be part of our first line of defence. You’ll tackle financial crime risks to keep our business safe. From understanding our clients’ expected banking activities to combating fraudulent ones, the work you do will be complex and interesting. You’ll be trusted to take on challenging projects that stretch your skills, locally and globally. And you’ll experience the opportunities and rewards that come with protecting an international bank with a long history of helping people prosper. Our Client Due Diligence (CDD) team sits within our global Technology and Operations team. About our Technology & Operations Team Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today. Key Responsibilities As a Client Due Diligence Analyst, you’ll be responsible for supporting the delivery of end-to-end, best-in-class onboarding for our Wealth and Retail Banking clients. You will Verify client identity using various documentation and tools. Conduct comprehensive background checks and risk assessments on new and existing clients. Screen clients against ‘Know Your Customer (KYC)’ lists. Prepare detailed reports documenting findings and risk ratings. Escalate high risk or suspicious cases to senior management and/or compliance teams. Ensure onboarding adheres to anti money-laundering, client due diligence, and ‘Know your Customer’ regulations and internal policies. Liaise with clients to obtain necessary information and documentation. Stay up-to-date with anti-money laundering and ‘Know Your Customer’ regulations and financial crime trends. Skills and Experience Knowledge of financial crime, compliance, client due diligence and ‘Know Your Customer’ regulations. You’ll have strong attention to detail and the ability to analyse data. You’ll be able to prioritise your time well, with project management abilities and problem-solving aptitude. Qualifications
Posted 3 weeks ago
170.0 years
0 Lacs
Chennai
On-site
Job ID: 34272 Location: Chennai, IN Area of interest: Technology Job type: Regular Employee Work style: Office Working Opening date: 11 Jul 2025 Job Summary Strategy Will Handle SCBuy M&E related risk changes required for quarterly Ariba releases Risk Module Build for SCBuy M&E Catalyst for PSSI (RPA, design,build etc.) Risk Production fixes replication Ariba catalyst project developer Ariba Firewall related changes Technical Design, AIG & Unit testing Swoosh to PeopleSoft API build ProcureToPay Will be working across SCM applications in technology space, SAP Workflow architecting. Will be configuring Supply Chain related integrations/functionalities in Ariba,S4 HANA, AP , MM, VIM, CIG, Concur, Amex, GBT Will be responsible for SAP workflow process build required for S4 HANA Accounts payables module Key Responsibilities Business Awareness and understanding the core business functionality of application quickly and adaptable to newer technologies Processes Adhere the SDLC & ADO process followed by GBS group. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Responsibility to review production capacity plans and incident trend. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles. Key stakeholders Supply chain technology related technical/functional delivery Qualifications Education: At least Bachelors Training : Will Be Provided Internally Languages: English Role Specific Technical Competencies SAP Workflow S4 Payables Concur ADO Cloud Governance Excel About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers
Posted 3 weeks ago
170.0 years
4 - 7 Lacs
Chennai
On-site
Job ID: 34483 Location: Chennai, IN Area of interest: Operations Job type: Fixed Term Worker Work style: Hybrid Working Opening date: 11 Jul 2025 Job Summary JOB PURPOSE Ensure correctness and accuracy of the data that is being processed. Ensure that the data generated from our end is in adherence with laid down procedures. Ensure the lowest possible error rate while processing of data. To adhere and process, as per the instructions in documented procedures. Key Responsibilities Identifying errors in documentation received & follow up for closure of the same To ensure that all transactions/activities are efficiently processed and within SLA. To ensure processing errors are identified & reported on time. To improve productivity by over 10% on a year-on-year basis. Ensuring all queries related to the process are sorted out in a timely basis. To ensure appropriate internal controls and procedures are documented and adhered. Should cross-train oneself with other processes in the unit. To ensure quality contributions during new process launch / enhancement in process / systems. Comply with all applicable rules / regulations of the Company / Group policies and adherence to the Group Code of Conduct. Upholding the values of the group and company at all times Skills and Experience KEY MEASURES Achieve high levels of productivity and error free processing. Flexible in work priorities to meet business requirements with a constructive attitude. Adherence to Service Level Agreements Contribute in the quality initiative by foreseeing future problems along with preventive action. Work towards achieving high customer satisfaction levels Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Qualifications Any UG or PG SKILLS AND COMPETENCIES Reasonable communication Typewriting skill, Basic computer knowledge Eye for accuracy Multitasking Skills, Eager to learn About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers
Posted 3 weeks ago
4.0 - 8.0 years
3 - 4 Lacs
Chennai
On-site
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a Senior Member of Technical Staff to join our Collector division. You will be partnering with senior business and product leadership to do great things. Ultimately your work will focus on improving corporate performance, product performance and outcomes. But enough about us, let’s talk about you. You are a developer with extensive experience in designing and building full stack web applications, preferably in public and private cloud environments with some experience building and using large-scale automated test infrastructure. You are an excellent communicator with the capability of quickly picking up the complicated healthcare space. You are a tenacious, but nimble learner, who demonstrates design & engineering excellence. The Team: Our Collector R&D teams are building new and exciting services for athenahealth customers. We work on solving complex business problems for a wide range of stakeholders covering everyone from customers to our internal technology enabled services teams and our multiple BPO vendors. Our work is quite complex and requires the ability to conceptualize and implement workflows that manage large volumes of claim resolution work. This work can be manually completed by our BPO partners or automated to increase overall system productivity. Job Responsibilities Produce accurate, unambiguous technical design specifications to the appropriate detail Deliver customer value in the form of high quality software components and services in adherence with RPR policies on Security, performance, longevity and Integration testing Proactively identify and proposes new, alternative technology in order to create scalable implementations and achieve results Act as the subject matter expert for area of assignment Advise and train members of the team to maximize overall productivity and effectiveness of the team Work collaboratively across the Technology and Product organizations to ensure alignment towards business goals Typical Qualifications 4-8 years of experience in an engineering role Hands on/strong expertise with any of Java/Spring/Springboot, Python, NodeJS, React.Js or candidate's current tech stack and programming language Strong problem solving/logical reasoning skills. Experience with object-oriented programming Exposure to SQL, REST APIs Experience with AWS will be an added advantage. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity
Posted 3 weeks ago
170.0 years
4 - 8 Lacs
Chennai
On-site
Job ID: 31072 Location: Chennai, IN Area of interest: Technology Job type: Regular Employee Work style: Office Working Opening date: 5 Jul 2025 Job Summary Strategy/ Business Programme/ Project Team Leadership Creates strong credibility for self within the project team based on respect Drives team members toward delivering on their commitments Creates feeling of cohesiveness and positive working environment within the project team Conflicts and difficult interpersonal situations are tackled and dealt with effectively Demonstrates good technical and/ or business understanding to manage project effectively Stakeholder Management Builds and maintains strong, positive relationships with stakeholders Ensures key stakeholders are kept aware of project status, risks & issues (‘no surprises’) Manages vendor deliverables and resolves vendor issues Risk Management Identifies risks and issues early in their existence and maintains the project risk and issue registers on a weekly basis Produces and manages documented, specific resolution action plans, actively seeking to close open items by working with risk/issue owners. Key Responsibilities Processes/ Governance Initiative Delivery, Planning and Tracking Delivers initiative benefits defined by the business on time within budget whilst adhering to organisational quality standards Builds and maintains initiative plans and schedules showing and accounting for internal and external dependencies Proactively identifies and successfully manages any schedule issues and interdependencies with other projects with no unplanned delays to the project Produces detailed project estimates and validates externally provided estimates carefully Evaluates impact of any requested scope change and presents this to Refinement Forum for discussion Ensures resource requirements/forecasts are built into project schedule and transferred and maintained monthly in Clarity Updates and reviews Lessons Learnt (both intra project and organisational), both prior to and during each project and ensures that no previous mistakes are repeated Maintains the project and BAU metrics library (i.e. actuals against estimates) Project Governance, Process and Standards Ensures projects are delivered according to SCB Governance requirements, Ensure that ceremonies involving multiple Squads are executed efficiently and provide the right outputs to drive and orchestrate deliveries. Provides effective coordination and timely recording of minutes & action plans from various project forums Manages the configuration of project artefacts, ensuring they are up to date Proactively engages with project team to resolve areas of non-process compliance, escalating to the Leadership if needed Coordinates the transformation of features into backlog items, ensure the alignment of the Squads building and delivering these backlog items (dependencies, resources contention, release trains alignment etc.) Handle the non-Agile administrative work and supports the Product Owners when engaged by the controls/processes Functions Communication/ Reporting Contributes to, analyses and produces management information on regular cycles as required Communicates status (including risks and issues) to central project reporting functions on time without being chased Provides information that facilitates informed and timely decision making Financial Management Manages project budgets, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed Regulatory & Business Conduct* Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Fill in for regulated roles] Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders COO & Operations (Group, Regional, Country and Hub) Business - Product/Sales (Global, Regional, Country) Technology (Global and Country) Other Responsibilities Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills and Experience Negotiation Skills Leadership Stakeholder Management Change Management Problem Solving Communication Management Concern for Quality and Standards Project Coordination Project Reporting Project Schedule Development and Management Project Financial Management Project Reporting Risk & Issue Management Scope Development and Management Understands and follows Bank governance processes Utilises a formal Project Framework Qualifications EDUCATION GRADUATE BUSINESS MGMT DEGREE PREFERRED MEMBERSHIP PMI CERTIFICATIONS PMP CERTIFIED SCRUM MASTER (OPTIONAL) LANGUAGES ENGLISH About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers
Posted 3 weeks ago
170.0 years
6 - 8 Lacs
Chennai
On-site
Job ID: 33700 Location: Chennai, IN Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 11 Jul 2025 Job Summary To Assist in manage the operations of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM, Testing Activities) in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level. To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM & Testing Activities) To discharge operational duties of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM & Testing Activities), as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met Direct staff responsibilities as per current Organization Chart in Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM & Testing Activities) Key Responsibilities Strategy Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good. Business Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; Initiating & implementing service quality initiatives Uphold the values of the Group and company at all times. Processes Support UAT team in building a stronger relationship with the different stake holders from the Group Product, Country Product, Country / CSG / CMS teams, Technology and other Operations teams. Have a thorough understand of the cash management business. Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Working together with Product, Engineering and PSS teams to drive correct setup for the global UAT solution. Ensure preparation & execution for projects are handled with higher standards. Finalize and conduct User Acceptance Testing cases, ensure project management deliverables are appropriately handled in timely manner. Collaborate with Tech partners / Product and other key stakeholders on sharing test progress, impediments & dependencies for closure. Consolidate artefacts, summarise test closure report for final sign off. Responsibilities People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk. Employ, engage and retain high quality people. Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality. Risk Management Responsible for the Audit and Risk Control Standard associated with Cash Services operations. To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting. Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner Governance Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money – laundering regulations and guidelines. Embed the Group’s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Cash Operations Cluster Heads and Country Cash Ops Heads Cash Operations Head and Global Functional Heads Region and Country Cash Product Heads/Managers Cash Change Delivery teams (e.g., Product Development, Cash Technology) Risk & Assurance team Other Responsibilities To assist the manager in ensuring consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment. Assisting the Manager in leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals. Assist the Manager in overseeing the daily operations of the Payment team and contribute towards meeting the team’s objectives. Primarily process within the agreed timelines with stakeholder as per the service agreement and also other functions as requested by the Manager/ Head of Department. Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility). Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group. Establish and maintain close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner. Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure) Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates. Other Responsibilities Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies. Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately. Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department. Contribute towards the future strategic direction and process innovation of Payment by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes. Any ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new role temporarily or permanently in line with segregation of duties. Qualifications Academic or Professional Education/Qualifications; University educated Licenses and Certifications/accreditations; none additional Professional Memberships; relevant memberships to be agreed Bank training; none additional Languages; English Role Specific Technical Competencies Manage Conduct Manage Risk Manage People Business Facilitation Manage Change Business Governance & Support Management of Frontline Risk Strategy & Business Model Service Delivery & Operations About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers
Posted 3 weeks ago
8.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
We're looking for a Senior Strategic Consultant This role is Office Based, Mumbai Office Senior Strategic Consultant | Mumbai or Pune | Hybrid Important: HR Consulting Experience in Communication Strategy, User Adoption, and Change is Required). This Role works closely with CSOD Exterprise wide Global Customers About This Role As a premier people development company, Cornerstone is focused on Customer Success. We are on a mission to empower people to be their most extraordinary, at work and in the world. We achieve this by repeatedly delivering exceptional service and experience for every customer, every time Our solution offers organizations the technology, content, expertise, and specialized focus to help customers realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management, and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 90+ million people in 180 countries in nearly 50 million languages. The position represents a key and nimble role within the Chief Customer Officer’s organization, and the Services team. This role will work closely with customers and other internal teams to execute strategic initiatives to drive platform usage, customer satisfaction, reinforce Cornerstone’s commitment to a culture of customer centricity and drive customer retention. In This Role You Will Develop marketing strategies aimed at boosting end-user adoption, engagement, and retention rates on our learning platform. Develop and implement comprehensive marketing & communication strategies to enhance platform visibility and drive usage. Identify marketing trends and stay up to date with social media practices that help in creating engaging experiences for users. Collaborate with customers to align marketing initiatives with their overall objectives. Craft compelling and consistent messaging across various channels to effectively communicate the value proposition of the platform. Conceptualize impactful launches and other online & offline initiatives that build a strong brand voice among the platform users. Offer consulting services to customers on an ongoing basis and proactively deliver effective solutions. Plan targeted campaigns across different communication channels like email, mobile push notification, web pop-up etc., using CRM tools. You’ve Got What It Takes If You Have 8+ years of experience in consulting and/or marketing strategy. MBA or other graduate degree from an A-grade institute. Creative mindset, strong marketing and copy-writing skills. Experience in independently leading projects and coordinating cross-functional teams to achieve results. Ability to manage multiple projects and priorities simultaneously and respond to rapidly changing priorities and tasks. Professional presence - excellent communication, presentation, and consulting skills. Analytical with high attention to detail, excellent organizational skills and strong follow-up to meet expectations and deadlines. Technical acumen; while not a technical/engineering role, the ability to understand and confidently communicate about technical topics is an asset. Process improvement, efficiency finding, problem-solving mindset and creative thinking. Ability to influence and build credibility and trust across the organization and with customers Our Culture Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today. Who We Are Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Check us out on LinkedIn , Comparably , Glassdoor , and Facebook !
Posted 3 weeks ago
0 years
0 Lacs
Kolkata, West Bengal, India
On-site
Company Description AMS Comtel provides cross-industry and industry-specific outsourcing solutions in both core and non-core areas. The Group brings in operational excellence & deep domain expertise. Backed by local understanding and global means, AMS Comtel is well-positioned to deliver across geographies and at the same time nimble enough to respond to all client needs swiftly. Role Description This is a full-time on-site role for a Debt Recovery Agent in the banking process, located in Kolkata. The Debt Recovery Agent will be responsible for contacting customers to collect overdue payments, negotiating payment arrangements, and ensuring compliance with regulatory requirements. Qualifications Debt Collection Strong Analytical Skills Excellent Communication skills Customer Service experience Ability to work independently and as part of a team DRA certified High school diploma or equivalent; Bachelor’s degree
Posted 3 weeks ago
1.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Job Summary Work on Hunter system and ensure timely closure of cases Responsible for end-to-end actioning on the case starting from case identification, investigation and closure of cases in the system. Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities. In case of fraud occurrence, he /she should be able to report the same. Depending on the fraud trends observed should be able to suggest rule enhancements or improvements Should be open to work in shifts. Key Responsibilities Strategy Implementation of Hunter system and coordinating all task related to hunter activities Ensuring timely and accurate collation of MIS / Dashboards and Hunter related MIS on daily/weekly/monthly basis to all stakeholders. Coordination with FRM field teams for hunter match cases wrt follow up for investigation and completion of assignments. Review and Data Analytics for inconsistencies and trigger points that would need actioning at the field Business Ensuring timely and accurate collation of MIS / Dashboards and Hunter related MIS on daily/weekly/monthly basis to all stakeholders. Coordination with FRM field teams for hunter match cases wrt follow up for investigation and completion of assignments. Review and Data Analysis for inconsistencies and trigger points that would need actioning at the field Processes Review the cases in Hunter system and ensure effectiveness of rules Reduce false positives so as to ensure building robust process People & Talent Good analytical skills Able to handle multi-tasking Keen Learner Drive for Results Solution Oriented Good Communication Skills Knowledge of MS Office wst XLS, Power Point, etc. Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis. Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards. Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite. Manage the process of fraud investigation within specified time and reporting to relevant stakeholders Manage the fraud risk at pre-acquisition stage for lending and liability products Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk Governance Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Internal stakeholders RCOs, Country Retail Risk Head Regional / Country Business Heads and Product Head, Retail Client segment FGCs/ In country governance forums (or other forums, as may be applicable) Financial Crime Risk Country Collections Head and Policy team Relevant members of Risk Operations management team Internal IT partners supporting Retail Clients business HR, SIS & L &TD team Operations, L&C and Customer Experience Management unit External stakeholders Auditors and Regulators Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks Law Enforcement agencies Suppliers, vendors and consultants Other Responsibilities Embed Here for good and Group’s brand and values in IN/FRM; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Skills And Experience Fraud Monitoring Fraud Reporting Fraud trend analysis Qualifications Minimum Qualification – Graduate. Able to write and communicate in English Work Experience - Minimum 1 year maximum 10 yrs Skills - Hunter Application/ MS Office / FRM knowledge / Good communication skills. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 3 weeks ago
170.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Job Summary QA & Release Manager is responsible to deliver resilience solutions strengthening the reliability, observability, operability and scalability across different business flows and applications of SCSI. Key Responsibilities Strategy Awareness and understanding of the Group’s business strategy and model appropriate to the role. Business Experience in Trading System Management & Capital Market Tech eco-System. Awareness and understanding of the wider business, economic and market environment in which the Group operates. Processes ITIL, Change Management and Release Management. Responsible for the system architecture, development, build and deployment processes of the resilience solutions to be delivered. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures. Governance Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the [SCSI QA Engineering] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Key stakeholders SCSI Business Teams: Wealth and Retail Banking (WRB), Corporate Institutional Banking (CIB) India Operations Teams Group/India Application Development & Support Teams Infrastructure Teams (Database, Network, Cloud, Linux) External Vendors Other Responsibilities Embed Here for good and Group’s brand and values in SCSI QA Engineering. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats). SCSI Delivery team is delivering brokerage services for Securities India. QA & Release Manager is responsible for Manual and Automation testing, Release Management in building resilience solutions strengthening the reliability, observability, operability and scalability across different business flows and applications of the SCSI. The Product, QA engineering team , SRE and BAU will ensure the overall system reliability, uptime, health, and performance of the SCSI's service. The candidate will work closely with various stakeholders to understand the architecture and design of different applications in the SCSI in order to help quickly resolve service impacting issues, detect and self-heal problems before they become service impacting, and provide valuable information and data back to the application developers in order to improve the long-term reliability of the platform. The candidate would have a strong knowledge of QA, Release management and Agile delivery practices, as well as a disciplined approach to planning, executing and reporting. The role will require ongoing engagement with Application Development/Support, Product, and Operations teams to manage QA efforts along with release management and create clients first mindset and effectively implement client journeys-based Service Level Deliveries with the support of Product and BAU team.. Establish test strategy and test plan with individual and teams that are aligned with business goals Communicating and inspiring confidence at a senior level with technical and non-technical audiences Manage test environment, team resources and stakeholder of multiple projects concurrently in multiple regions Create functional test cases for the systems impacted by the project changes Perform different type of testing include UI test, interface testing, automation test, performance test, security test Write, review, and execute test plans/strategies for validating product/system performance, scalability, and reliability Identify creative ways to break the products, uncover and report defects, as well as validate systems/solutions are operating as intended Perform UAT, Performance & Capacity testing activities for various systems involving multiple applications Set up test automation solutions for systems to optimize test effort, schedule, quality and overall process improvement Review and assess release and path to production processes for improvement opportunities (e.g. simplification or automation). Measure, monitor & publish metrics to establish maturity model of release management function. Responsible for timely delivery of Deployment, Run Books and Implementation Plans Responsible for Go-Live activities including execution of deployment plans & publish lessons learnt. Establish a process for collating, prioritizing & deployment for all hot fixes & Change Requests via adhoc releases. Identify cross-team dependencies and collaborate across the organization to manage them. Ensure releases adhere to Change Delivery Standards, ITSM and ESDLC. Own and address tech compliance (ESDLC) requirements throughout the delivery lifecycle (design reviews, security reviews, SAT, OAT, etc.) with support from PO/Chief PO/Hive Tech Lead. Ensure all release artefacts and assurance deliverables are as per the required standards and policies. Govern hygiene of releases & manage relevant communication of release schedules. Effectively manage multiple stakeholder demands and expectations while maintaining quality and delivery Bring best practices and own environment management, ensuring all dev/test/prod environments are reproducible with high availability Serve as a quality and reliability ambassador as part of an Agile software development team Maintain and communicate testing timelines, schedules and status reports Skills And Experience Expert knowledge in test automation technologies, including Swagger, SoapUI, Appium, Selenium, Marathon, Cucumber and Gherkin Deep understanding of SDLC, QA process, Release Management, and best practices Capital Market, Brokerage Business ITIL V3/V4, Change Management and Release Management Experience with database: Oracle, SQL, PL/SQL Experience with Internet protocols such as XML, RESTful API Windows, Unix and Linux Qualifications Education Bachelor’s or Master's degree in computer science or equivalent practical experience. Training Software Testing Certifications Quality Assurance Certification Languages PYTHON, UNIX SHELL SCRIPT, SELENIUM About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 3 weeks ago
6.0 - 8.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Key Responsibilities Strategy The primary role will be to act as an interface with Standard Chartered Private Bank clients for his trading and execution needs and aimed at addressing their equity and related needs. The role is to execute orders on the registered Stock Exchanges on behalf of the company’s customers while ensuring ease of transaction and adherence to policy guidelines. Also, it entails close interaction with the Private Bank team. Contribute to strategy design by providing relevant insights and market information. Support the execution of the strategy by leading and participating in key projects. Business Maintaining a good rapport with the customer. Receive and place orders in the trading system ensuring adherence to customer authentication norms. Strive for a 100% error free record of dealing. Adhere in letter and spirit to the Do’s and Don’ts for dealers rolled out by the compliance dept. Attend to customer queries and complaints in a professional manner and in accordance with the policy on complaint management. Generate revenue from customers through constant interaction and information dissemination of the markets and house views. Work closely with the Broking Head on sales strategy and improvement of quality and service standards. Cross-sell or pass leads for customer’s ancillary requirements. Maintain customer data confidentiality. Maintain a professional atmosphere in the dealing room. Handle all the responsibilities including compliance, risk, administration and customer complaints of the branch/es. Manage region’s profitability. Qualifications Master’s degree preferably in Finance from a reputed university The candidate must be a highly motivated and seasoned professional with strong experience and knowledge of equities, derivatives & MTF products and strategies. At least 6-8 years of solid sales / dealing experience in the financial services sector with a proven track record and a portable client base. Out of this, at-least 3-4 years should be in prior broking firm. Strong interpersonal, communication and presentation abilities. Good balance of technical competency and financial knowledge. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 3 weeks ago
1.0 years
0 Lacs
Pune, Maharashtra, India
On-site
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team! Essential Job Functions 1+year prior US mortgage experience Manipulate data using intermediate excel skills such as using XLOOKUP, VLOOKUP, HLOOKUP, Pivot tables, concatenations, comparisons, and additional functions as needed Analyze, research, and identify discrepancies in the data files used for reconciliation Demonstrate knowledge of the post-close documents and their status of completeness, able to review and verify chain of assignments/endorsements. Complete reconciliation analysis to generate collateral related tasks Compare and reconcile CAM tasks to custodial exceptions Review imaged documents, identify, and perform data input of relevant document data points for purposes of document identification. Assist with performing quality control checks on input data to ensure accuracy. Submit mortgage related documents to custodians for check in as needed. Participate in special projects as assigned. Promote and support positive team dynamics and professionalism among all staffing levels and throughout the company Special Requirements Ability to work overtime including weekends as necessary to support and fulfill client timeline requirements. Qualifications/ Requirements Any bachelor’s degree Expertise in Microsoft Excel including but not limited to Lookups (XLOOKUP, VLOOKUP, HLOOKUP), Pivots, Nested Ifs & Power Pivots. Strong written and verbal communication skills to effectively communicate with all the stakeholders. Work both independently and in a team environment on complex quantitative projects across an organization and with external clients with limited supervision Working Conditions This is a work-from-office role with frequent computer, mouse, and keyboard us This role will require flexible US Day/India Night hours to coordinate with stakeholders from multiple geographies Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is ₹1.00 - ₹1.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers a comprehensive and competitive benefits plan. SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Posted 3 weeks ago
170.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Summary Strategy/ Business Programme/ Project Team Leadership Creates strong credibility for self within the project team based on respect Drives team members toward delivering on their commitments Creates feeling of cohesiveness and positive working environment within the project team Conflicts and difficult interpersonal situations are tackled and dealt with effectively Demonstrates good technical and/ or business understanding to manage project effectively Stakeholder Management Builds and maintains strong, positive relationships with stakeholders Ensures key stakeholders are kept aware of project status, risks & issues (‘no surprises’) Manages vendor deliverables and resolves vendor issues Risk Management Identifies risks and issues early in their existence and maintains the project risk and issue registers on a weekly basis Produces and manages documented, specific resolution action plans, actively seeking to close open items by working with risk/issue owners. Key Responsibilities Processes/ Governance Initiative Delivery, Planning and Tracking Delivers initiative benefits defined by the business on time within budget whilst adhering to organisational quality standards Builds and maintains initiative plans and schedules showing and accounting for internal and external dependencies Proactively identifies and successfully manages any schedule issues and interdependencies with other projects with no unplanned delays to the project Produces detailed project estimates and validates externally provided estimates carefully Evaluates impact of any requested scope change and presents this to Refinement Forum for discussion Ensures resource requirements/forecasts are built into project schedule and transferred and maintained monthly in Clarity Updates and reviews Lessons Learnt (both intra project and organisational), both prior to and during each project and ensures that no previous mistakes are repeated Maintains the project and BAU metrics library (i.e. actuals against estimates) Project Governance, Process and Standards Ensures projects are delivered according to SCB Governance requirements, Ensure that ceremonies involving multiple Squads are executed efficiently and provide the right outputs to drive and orchestrate deliveries. Provides effective coordination and timely recording of minutes & action plans from various project forums Manages the configuration of project artefacts, ensuring they are up to date Proactively engages with project team to resolve areas of non-process compliance, escalating to the Leadership if needed Coordinates the transformation of features into backlog items, ensure the alignment of the Squads building and delivering these backlog items (dependencies, resources contention, release trains alignment etc.) Handle the non-Agile administrative work and supports the Product Owners when engaged by the controls/processes Functions Communication/ Reporting Contributes to, analyses and produces management information on regular cycles as required Communicates status (including risks and issues) to central project reporting functions on time without being chased Provides information that facilitates informed and timely decision making Financial Management Manages project budgets, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed Regulatory & Business Conduct* Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Fill in for regulated roles] Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders COO & Operations (Group, Regional, Country and Hub) Business - Product/Sales (Global, Regional, Country) Technology (Global and Country) Other Responsibilities Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills And Experience Negotiation Skills Leadership Stakeholder Management Change Management Problem Solving Communication Management Concern for Quality and Standards Project Coordination Project Reporting Project Schedule Development and Management Project Financial Management Project Reporting Risk & Issue Management Scope Development and Management Understands and follows Bank governance processes Utilises a formal Project Framework Qualifications EDUCATION GRADUATE Business Mgmt Degree Preferred MEMBERSHIP PMI CERTIFICATIONS PMP CERTIFIED SCRUM MASTER (OPTIONAL) LANGUAGES ENGLISH About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 3 weeks ago
2.0 - 4.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Summary Business To effectively monitor and review allocated portfolio so as to ensure successful recoveries with the objective of minimizing Net Credit Loss. Processes Negotiate & collect overdue amount from delinquent customers Ensure amounts collected from the customer are deposited in the branch within the specified timeline Ensure feedback from collection activity is properly updated in CACS Adherence to Code of Conduct at all times. Timely reporting of service issues to the supervisor Follow all related procedures/documentation wherever applicable Timely completion of all training requirements – annual refreshers, e-learnings, product refreshers etc. Closure of all customer escalations within applicable TAT Key Responsibilities Operating Model To ensure that all collection activities Are carried out in compliance with the bank policies / standards, and with due recognition of the regulatory guidelines within the country and all relevant risk type framework. Uphold the principles of Treating Customers Fairly (TCF) during customer interaction. Maintain the highest standards of vendor governance Tools and technology Making optimal use of all collection tools to enhance collection efficiency. Risk Management Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees Governance Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Internal Policy Team Credit Initiation / Credit Operations External Auditors: For Audit and Reviews Regulators: Inspection and Regulatory requirements DRT Other Responsibilities The Job holder must ensure he/ she is fully aware of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer and must be responsible for overall awareness, adherence and implementation of the Group AML Standards and Country KYC policies. Establishing a culture and systems and controls to ensure that the businesses operate according to higher standards of regulatory and compliance practices as defined by requirements including local banking laws and anti-money laundering guidelines as part of developing a culture of good compliance Skills And Experience Business – Market Knowledge Business – Products and Processes Manage Conduct Manage Risk Manage People Qualifications Graduate with 2-4 years of experience with a minimum of 1 year of relevant experience Good communication skills. An initiator with very high level of energy. Negotiation and influencing skills About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 3 weeks ago
6.0 - 8.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Key Responsibilities Strategy The primary role will be to act as an interface with Standard Chartered Private Bank clients for his trading and execution needs and aimed at addressing their equity and related needs. The role is to execute orders on the registered Stock Exchanges on behalf of the company’s customers while ensuring ease of transaction and adherence to policy guidelines. Also, it entails close interaction with the Private Bank team. Contribute to strategy design by providing relevant insights and market information. Support the execution of the strategy by leading and participating in key projects. Business Maintaining a good rapport with the customer. Receive and place orders in the trading system ensuring adherence to customer authentication norms. Strive for a 100% error free record of dealing. Adhere in letter and spirit to the Do’s and Don’ts for dealers rolled out by the compliance dept. Attend to customer queries and complaints in a professional manner and in accordance with the policy on complaint management. Generate revenue from customers through constant interaction and information dissemination of the markets and house views. Work closely with the Broking Head on sales strategy and improvement of quality and service standards. Cross-sell or pass leads for customer’s ancillary requirements. Maintain customer data confidentiality. Maintain a professional atmosphere in the dealing room. Handle all the responsibilities including compliance, risk, administration and customer complaints of the branch/es. Manage region’s profitability. Qualifications Master’s degree preferably in Finance from a reputed university The candidate must be a highly motivated and seasoned professional with strong experience and knowledge of equities, derivatives & MTF products and strategies. At least 6-8 years of solid sales / dealing experience in the financial services sector with a proven track record and a portable client base. Out of this, at-least 3-4 years should be in prior broking firm. Strong interpersonal, communication and presentation abilities. Good balance of technical competency and financial knowledge. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 3 weeks ago
4.0 - 7.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Description The Senior Product Manager (SPM) at Nielsen is an essential catalyst for innovation within the audience measurement landscape. In this role you will oversee the entire product lifecycle including validating product-market fit, executing the product vision, and leading cross-functional teams to deliver products that delight our customers. Key Responsibilities Define and communicate the product vision, strategy, and roadmap, aligning them with overall business goals. Create buy-in for the product vision both internally and with key external partners Create and maintain the product roadmap, prioritizing features, and managing the product backlog. Translate product strategy into detailed requirements and prototypes Scope and prioritize activities based on business and customer impact Work closely with engineering, data science, operations, marketing, sales, and other teams to ensure successful product development and launch Work with high profile customers to communicate methodologies used Communicate product updates, manage expectations, and build strong relationships with stakeholders. Track product performance, analyze key metrics, and make data-driven decisions to optimize product performance Track and enforce contractual commitments to inform product roadmap and prioritization Qualifications A bachelor's or master's degree in Business Administration, Computer Science, Data Science, or a related field 4-7 years in product management or a similar discipline in a SaaS or DaaS environment Additional certifications in Product Management, Agile methodologies, or related areas can be advantageous Experience in primary research/survey methodologies and data collection techniques Proven track record in increasing Advanced Audiences revenue through strategic initiatives. This includes experience with Ad Tech/Programmatic initiatives and/or Data Enrichment through various secure and privacy-focused methods, such as leveraging clean rooms and robust data integrations. Prior experience in Audience Measurement / Media industry is a plus Knowledge of project and product management tools like Jira and Aha Familiarity with complex data methodologies to combine data assets into products Experience with big data analytics and data flows Product management or roles in Brands, Media Owners, Research firms, or UI/UX are beneficial A customer-first approach by anchoring and solving customer problems rapidly, aligning data-driven decisions with customer needs Experience in writing technical specifications and technology requirements Nimble with fail-fast mindset to drive rapid iterations of product development Strong time management skills Excellent written and verbal communication skills along with the ability to present effectively to upper management. Additional Information Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
Posted 3 weeks ago
14.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Position: Manager - Client Services ( Medical Affairs) Broad Area 1: Manage Project Pre-Sales Work on new/critical solutions for clients based on the scope of regular deliverables; provide resource planning, effort estimation, and project execution plan. Work on RFPs/RFIs and prepare presentation decks/files for assigned clients by coordinating with multiple stakeholders; check/create all supporting documents. Create project costing and budgeting for approval from internal stakeholders for new/critical projects using pre-set templates and share for client sign-off. Focus on gross margins for regular projects. Identify and coordinate with external vendors when required skillsets are unavailable internally; think creatively for requirements by learning new skills. Work on acquiring repeat business from existing clients by identifying relevant opportunities. Anticipate key account changes and improvements. Manage a portfolio of client accounts and provide new solutions or enhancements to existing deliverables. Broad Area 2: Program Execution (Multiple Clients/Critical/Complex) Program Planning & Initiation: Analyze signed SOW and proposals to set program goals and expectations for the team. Create plans for initiation and execution timelines. Arrange client and internal kick-off calls to set expectations, get commitments, and explore ways to honor commitments. Negotiate contracts and establish performance timelines. Prepare project execution plans, including deliverable dates, resource requirements, assets, software, hardware, vendor partners, and procurement. Obtain necessary approvals from Manager, Vertical Head, and Finance to start and execute the project plan as per process. Use company resources and industry data to influence decisions and drive account success. Program Execution: Assign work components and plans via the PM tool. Identify risks, plan mitigations, and share status updates with clients. Interact with cross-functional teams to manage quality, deliverables, and client outcomes. Maintain effective communication with all stakeholders, following company norms. Manage project closure documentation, communicate with stakeholders, and document lessons learned. Manage complex client escalations, scope changes, and risk mitigation plans. Program Closure: Deliver completed projects and initiate closure documentation. Follow-up for CSAT surveys and send closure emails. Archive project assets, prepare knowledge documents, conduct closure meetings. Proactively suggest process improvements for better efficiency. Broad Area 3: Program Monitoring & Control Review project financials, manage margins, profitability, and revenue across multiple projects. Monitor pricing, costs, and competitive landscape; develop strategic plans. Conduct regular reviews of program status, quality checks, and stakeholder follow-ups. Manage client concerns, complaints, escalations, and perform root cause analysis. Maintain project documentation and audit readiness; assist auditors as needed. Prepare status reports and governance updates. Monitor scope changes, manage change requests, and streamline post-mortem reviews. Oversee strategic account planning for targets and milestones. Broad Area 4: Team Management (Cross-Functional/Global/Direct/Indirect) Develop and train leads/resource managers; foster teamwork and learning. Resolve conflicts and manage information flow within the team. Maintain team morale and stakeholder relationships. Hire and develop team members; create growth opportunities. Retain talent through engagement, training, and development initiatives. Broad Area 5: Continuous Process & System Improvement Analyze performance data to ensure quality and efficiency. Implement best practices for process streamlining and collaboration. Identify interventions for improving client servicing quality. Lead process improvement projects focused on quality, productivity, and efficiency. Broad Area 6: Process Compliance & Quality Assurance Ensure team compliance with content development, client, and company guidelines, including ISO and CMMI. Liaise with auditors to ensure adherence to processes and implement corrective actions. Lead initiatives to improve quality, training, and productivity. Ensure non-disclosure agreements and other compliance documentation are in place. Promote adherence to quality systems, policies, and participation in training programs Desired Skills & Qualifications: Educational Qualification: MBA or Master’s degree in Life Sciences, Pharmacy, Healthcare, or related fields Experience: 14+ years in Medical Affairs, Client Services, or Pharmaceutical/Healthcare project management. Domain Knowledge: Strong understanding of Medical Affairs functions—Medical Communications, KOL Engagement, Medical Information, Clinical Support. Client Interaction: Excellent stakeholder management, negotiation, and presentation skills. Analytical Skills: Strong problem-solving and decision-making capabilities. Communication: Excellent verbal and written communication skills. Certifications: PMP, certifications preferred. Additional Skills: Knowledge of digital tools, data analysis, and process improvement methodologies (Lean, Six Sigma). Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.
Posted 3 weeks ago
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