2955 Nimble Jobs - Page 29

Description Job Summary: The Analyst – Cummins CARE Operations provides routine customer support to end-users, distributors, and dealers across multiple communication channels (phone, chat, and email). This role focuses on timely query resolution, accurate documentation, and contributing to continuous improvement in customer service practices. The analyst works under limited supervision and leverages Cummins tools and processes to deliver consistent, high-quality customer experiences. Key Responsibilities Respond to customer inquiries promptly through multi-channel support (phone/email/chat). Log and maintain accurate inquiry details in Cummins systems. Resolve routine issues using established processes and service documentation. Escalate non-routine issues as per process guidelines, with clear documentation. Support order management activities including parts availability, pricing, quotes, order status, and shipment tracking. Communicate effectively across distribution nodes to handle customer needs. Suggest improvements to existing processes to enhance customer experience. Analyze customer interactions and provide feedback for product and service enhancements. Responsibilities Core Competencies: Action Oriented: Takes initiative and pursues work with energy and enthusiasm. Collaborates: Works cooperatively across teams to achieve goals. Communicates Effectively: Tailors communication to meet audience needs. Customer Focus: Builds positive customer relationships and delivers value. Manager’s Conflict: Resolves disagreements professionally and productively. Nimble Learning: Embraces learning from successes and failures. Values Differences: Appreciates diversity and leverages varied perspectives. Technical/Functional Competencies Service Capability, Capacity, and Coverage: Understands and apply Cummins’ service network capabilities to meet customer expectations. Service Documentation: Ensures accurate records of technical and customer information in service systems. Warranty Process: Evaluates and documents warranty eligibility and submits claims with proper justification. Education, Licenses, Certifications High school diploma or equivalent required. Bachelor’s degree in management or a related field preferred (MBA desirable). This position may require licensing to comply with export control or sanctions regulations. Qualifications Experience Requirements: Minimum of 2 years of customer service or call center experience. Prior technical support or order management experience preferred. Technical Skills Proficiency in ERP tools and customer service platforms. Working knowledge of Microsoft Excel and Power BI. Familiarity with ticketing and CRM systems. Additional Skills Strong verbal and written communication. Strategic and solution-oriented thinking. Excellent organizational and time management skills. Ability to work in a high-pressure, fast-paced environment. Customer-centric mindset with a continuous improvement approach. Shift Details This role is part of a 24x7 rotational operations model , primarily involving night shifts starting from 4:00 PM IST onwards . Flexibility is required to support global customer demands. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2417077 Relocation Package Yes

Description Job Summary: The Analyst – Cummins CARE Operations is responsible for delivering prompt, courteous, and effective customer support across various channels including phone, email, and chat. This role involves resolving routine customer inquiries, documenting interactions, and escalating more complex issues appropriately. Under limited supervision, the Analyst ensures adherence to Cummins systems, processes, and service standards while also contributing toward continuous improvement efforts. Key Responsibilities Deliver multi-channel support (Chat/Email/Phone) to end-users, distributors, and dealers. Document and manage customer inquiries accurately using Cummins systems. Address routine service and parts-related issues using a working knowledge of Cummins tools and processes. Escalate non-routine queries with complete and accurate documentation. Provide updates and resolution on part-related concerns including availability, pricing, order tracking, and shipment. Collaborate with distribution and functional teams to fulfill customer needs. Recommend and support improvements for enhanced customer satisfaction and operational efficiency. Contribute feedback from customer interactions to improve internal systems and processes. Responsibilities Skills and Competencies: Core Competencies Action Oriented: Takes initiative and delivers with urgency and enthusiasm. Collaborates: Fosters strong working relationships across teams. Communicates Effectively: Clearly conveys information across communication modes. Customer Focus: Builds and maintains customer trust through solution-oriented support. Manages Conflict: Navigates disputes professionally and calmly. Nimble Learning: Learns rapidly from both successes and challenges. Values Differences: Embraces and respects cultural and professional diversity. Functional Competencies Service Documentation: Accurately captures customer, product, and service data using the required tools. Service Capability, Capacity and Coverage: Understands the service network and its alignment with customer and business priorities. Warranty Process: Determines service eligibility and manages warranty claims per company policy. Preferred Technical Skills Proficiency in ERP and CRM systems (e.g., SAP, Salesforce). Working knowledge of Microsoft Excel and Power BI for data analysis. Familiarity with analytics tools and customer service metrics. Strong interpersonal, written, and verbal communication skills. Qualifications Education: High School diploma or equivalent is mandatory. Bachelor’s degree in management or a related field is preferred. MBA will be an added advantage. Experience: Minimum 2 years of experience in customer service or call center operations. Experience in technical support, order/parts management, or ERP-based environments preferred. Licensing (if applicable): May require licensing to comply with export controls or sanctions regulations depending on the location. Qualifications Internal Candidate Considerations: Candidates already working within Cummins should additionally demonstrate: Ability to support lifecycle inquiries: parts availability, order entry, quotes, shipment tracking, and invoicing. Cross-functional communication with distribution nodes and supply chain teams. Previous success in customer satisfaction enhancement and SLA adherence. Experience generating customer-centric reports and presenting insights. Work Environment Flexible working in a 24x7 rotational shift model , with primary hours aligned to evening and night shifts (starting from 4:00 PM IST onwards). Fast-paced, process-driven team setup with a focus on continual learning and customer satisfaction. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2417075 Relocation Package Yes

Description Job Summary: The Analyst – Cummins CARE Operations is responsible for delivering multi-channel customer support and resolving routine inquiries from end-users, distributors, and dealers. Operating under limited supervision, this role leverages Cummins systems and processes to address service requests and provide timely and accurate information. The analyst is also expected to support digital product operations and contribute to continuous service improvement initiatives. Key Responsibilities Provide customer assistance through phone, chat, and email platforms with professionalism and efficiency. Document all customer interactions accurately in Cummins systems as per standards. Use basic knowledge of Cummins processes and tools to resolve standard issues. Escalate non-routine or unresolved queries with required documentation. Manage digital support for platforms such as Guidanz, QSOL, Insite, Service Plus, and Salesforce . Monitor and resolve support tickets while maintaining SLA compliance. Support the development of support policies, best practices, and performance metrics. Collaborate with QA, development, and product teams to resolve technical/product-related issues. Generate regular performance and customer satisfaction reports. Share knowledge and contribute to peer training and onboarding initiatives. Recommend and participate in improvements to processes that enhance customer experience and operational efficiency. Responsibilities Core Competencies: Action Oriented – Eagerly takes on new challenges and tasks with energy and urgency. Collaborates – Partners effectively with colleagues across departments. Communicates Effectively – Tailors messages clearly to different audiences and channels. Customer Focus – Commits to meeting customer needs and building long-term relationships. Manages Conflict – Handles disagreements in a constructive, low-disruption manner. Nimble Learning – Learns from experience and readily applies insights. Values Differences – Embraces diverse perspectives and cultural backgrounds. Functional/Technical Competencies Service Capability, Capacity, and Coverage – Ensures the right tools, technicians, and information are in place to meet customer needs. Service Documentation – Accurately logs service and technical details for future reference and compliance. Warranty Process – Applies Cummins’ warranty policies effectively, managing claims with proper documentation. Service Information Process – Organizes and shares technical and service content to ensure team access and understanding. Education, Licenses, And Certifications Required: High School Diploma or equivalent qualification. Preferred: Bachelor’s degree in management, Business Administration, or a related field. This role may require licensing to comply with export control/sanction regulations. Qualifications Experience Requirements: Previous relevant work experience in technical/customer support preferred. Familiarity with Cummins platforms and tools (e.g., QSOL, Service Plus, Salesforce) is an advantage. Proven ability to work in a multi-channel support environment. Experience in managing support operations and ticket tracking against SLAs. Exposure to digital product support is desirable. Preferred Skills & Tools Proficiency in CRM systems and customer support tools. Basic understanding of analytics/reporting tools (Power BI, Excel). Strong written and verbal communication skills. Team player with leadership potential and mentoring capability. Familiarity with customer contact platforms and performance dashboards. Shift Requirements Rotational Shifts: Support coverage in 24x7 operations Primary Shift: Evening/Night (starting 4:00 PM IST onwards) Flexibility to adjust work hours based on global business requirements. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2417081 Relocation Package Yes

Description Job Summary: The Analyst – Cummins CARE Operations is responsible for delivering high-quality, multi-channel support to Cummins customers—including end-users, distributors, and dealers. Operating under limited supervision, this role ensures efficient resolution of routine technical and service-related issues, documentation of customer interactions, and escalation of non-standard concerns. The analyst also contributes to process enhancements that improve overall customer satisfaction and operational efficiency. Key Responsibilities Provide prompt and accurate support via chat, email, and phone across a broad range of Cummins products and platforms. Document and maintain customer inquiry records in internal systems per Cummins standards. Use knowledge of Cummins systems, tools, and processes to resolve customer queries efficiently. Escalate complex or unresolved cases with proper documentation and follow-up. Support and manage activities related to digital platforms like Guidanz, QSOL, Insite, Service Plus, Salesforce, etc. Monitor ticket queues and ensure adherence to service level agreements (SLAs). Collaborate with cross-functional teams including QA and product teams for resolution of technical/product issues. Generate performance reports and maintain service dashboards using analytics tools. Provide suggestions for enhancing support processes and tools based on user experience. Contribute to knowledge content, support documentation, and training material. May assist in onboarding and mentoring junior support team members. Responsibilities Core Competencies: Action Oriented – Eager to take on new opportunities with urgency and drive. Collaborates – Works well with others to achieve team goals. Communicates Effectively – Uses a variety of communication methods to convey clear understanding. Customer Focus – Anticipates and meets customer needs through responsive service. Manages Conflict – Addresses disagreements or concerns constructively. Nimble Learning – Learns quickly and adapts in the face of change or new challenges. Values Differences – Embraces diverse perspectives and backgrounds. Functional/Technical Competencies Service Capability, Capacity, and Coverage – Understands and applies service readiness frameworks to meet customer expectations. Service Documentation – Accurately documents customer/product interactions using required tools. Warranty Process – Interprets and applies warranty policies during claim resolution. Service Information Process – Supports the flow and clarity of technical/service information to stakeholders. Education, Licenses, And Certifications Required: High school diploma or equivalent qualification. Preferred: Bachelor’s degree in management, Business, Engineering, or a related field. This role may require licensing to comply with export control/sanctions regulations. Qualifications Experience Requirements: Prior experience in customer service, technical support, or product operations preferred. Familiarity with Cummins digital tools and platforms is advantageous. Working knowledge of CRM tools, customer call platforms, and analytics software. Comfortable working in a high-volume, fast-paced, rotational environment. Preferred Skills & Tools Knowledge of platforms such as Salesforce, QSOL, Insite, Service Plus, Guidanz. Strong written and verbal communication skills. Ability to interpret data and create performance dashboards (Power BI or similar). Familiarity with ticketing systems, SLAs, and customer escalation protocols. Strong interpersonal skills, with an ability to collaborate across teams and geographies. Leadership or team mentoring experience is a plus. Shift Requirements Rotational Shifts: 24x7 operations support Primary Shift: Evening/Night (starting 4:00 PM IST onwards) Flexibility to work across time zones as needed. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2417080 Relocation Package Yes

Description Job Summary: The Analyst – Cummins CARE Operations provides routine, multi-channel support (phone, email, chat) to Cummins customers, including end-users, distributors, and dealers. The role is responsible for effectively resolving customer inquiries related to engine diagnostics and Cummins digital tools while maintaining high service quality and operational efficiency. Working under limited supervision, this position ensures smooth day-to-day operations by following defined processes and contributing to continuous improvement initiatives. Key Responsibilities Customer Support & Operations: Deliver timely and accurate customer support using phone, email, and chat platforms. Responding to inquiries regarding engine diagnostics tools such as Guiding, Dealer Guiding, QSOL, Insite, and Salesforce. Document all customer interactions and inquiries using appropriate Cummins systems. Resolve routine support issues using a strong understanding of Cummins processes and products. Escalate complex/non-routine cases with complete documentation through defined processes. Internal Collaboration & Technical Coordination Collaborate with development, QA, and cross-functional teams to troubleshoot and resolve technical problems. Manage and monitor support tickets, ensuring SLA compliance and issue closure. Provide insights into customer feedback to inform product development and service improvement. Team Support & Performance Monitoring Assist in developing and implementing standard operating procedures, best practices, and escalation workflows. Train and mentor team members to enhance technical knowledge and service delivery skills. Prepare periodic performance reports and support analytics to track KPIs and customer satisfaction. Responsibilities Competencies: Action Oriented: Proactively handles challenges with urgency and energy. Customer Focus: Develops strong customer relationships and solutions. Communicates Effectively: Tailors messaging based on the audience and channel. Collaborates: Builds relationships and works effectively across teams. Manages Conflict: Resolves issues constructively while maintaining focus. Nimble Learning: Adapts quickly, learning from experience and experimentation. Values Differences: Encourages diverse perspectives and ideas. Service Capability, Capacity, and Coverage: Understands and supports service delivery excellence. Service Documentation: Ensures accurate technical and customer documentation. Warranty Process: Understands and applies Cummins warranty policies and claims processes. Education Required Qualifications & Experience: High school diploma or equivalent required. Bachelor’s degree in mechanical or Automobile Engineering or a related field preferred. Experience Minimum of 2 years of experience in customer service, technical support, or call center management. Experience with Cummins tools, engine diagnostics systems, and CRM platforms is preferred. Qualifications Preferred Skills: Proficiency with support and analytics tools (e.g., Genesys, Microsoft Excel, Power BI). Familiarity with customer care platforms, CRM systems, and diagnostic applications. Strong written and verbal communication skills. Ability to analyze support data and implement operational improvements. Interpersonal skills and leadership ability in fast-paced, service-oriented environments. Work Environment Support operations in a 24x7 shift environment (majority night shift). High-performing, collaborative, and digital service-oriented team. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2417062 Relocation Package Yes

Description Job Summary: The Analyst – Cummins CARE Operations plays a crucial role in providing exceptional multi-channel customer support to Cummins’ end-users, distributors, and dealers. The role is responsible for addressing routine customer queries, order-related concerns, and service inquiries across multiple platforms including chat, email, and phone. The analyst also supports process improvement initiatives and contributes to enhancing the overall customer experience. Key Responsibilities Customer Support & Resolution: Provide responsive assistance to customer queries via phone, email, and chat. Document all customer interactions accurately in Cummins systems per standard operating procedures. Resolve routine inquiries using a working knowledge of Cummins systems, products, and processes. Escalate non-routine or complex issues with complete documentation and appropriate follow-up. Order Management & Parts Support Support inquiries related to product and parts availability, pricing, order entry, quote creation, invoice status, and shipment tracking. Collaborate across distribution functions to manage customer requests efficiently and accurately. Proactively communicate order status and address follow-up inquiries. Process Optimization & Insights Suggest improvements for customer-centric support based on recurring issues or customer feedback. Share insights with internal teams to drive enhancements in service delivery, tools, and processes. Responsibilities Skills and Competencies: Core Competencies Action Oriented – Takes initiative and delivers results with urgency and enthusiasm. Collaborates – Builds effective relationships and works well across teams. Communicates Effectively – Tailors messages clearly across multiple communication modes. Customer Focus – Acts with the customer’s best interest and satisfaction in mind. Manages Conflict – Navigates disagreements constructively. Nimble Learning – Learns from both successes and failures to adapt quickly. Values Differences – Appreciates diverse perspectives and encourages inclusive thinking. Functional Competencies Service Capability, Capacity & Coverage – Applies knowledge of service delivery standards and tools to meet customer needs. Service Documentation – Accurately records service details using appropriate tools. Warranty Process – Understands warranty criteria and follows documentation requirements for resolution. Technical Proficiency Familiarity with ERP systems (such as SAP), CRM platforms, and call center tools. Proficiency in Microsoft Excel and Power BI for data analysis and reporting. Ability to interpret data and implement actionable insights for service improvement. Required Qualifications Education: High school diploma or equivalent required.bachelor’s degree in management or a related field preferred. MBA is an added advantage. Experience: Minimum 2 years of relevant experience in customer service or call center operations.Prior experience in technical support or order/parts management is preferred. Qualifications Preferred Attributes: Strong customer service orientation with a solution-driven mindset. Excellent verbal and written communication skills. Effective time management and organizational skills. Adaptability to fast-paced, dynamic work environments. Work Environment Role requires flexibility to work in a 24x7 rotational shift setup. Primary work hours will align with evening and night shifts (starting at 4:00 PM IST onwards). A collaborative, high-performance team environment focused on customer excellence. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2417074 Relocation Package Yes

Description Job Summary: The Analyst – Cummins CARE Operations is responsible for providing high-quality support to customers—including end-users, distributors, and dealers—across multiple channels such as chat, email, and phone. This role ensures prompt resolution of customer issues related to Cummins products and services, particularly in parts and order management. Working under limited supervision, the analyst contributes to efficient case handling, service improvement, and overall customer satisfaction. Key Responsibilities Customer Service & Technical Support: Respond promptly and professionally to customer inquiries via chat, email, and phone. Document all customer interactions and data accurately within Cummins systems. Resolve routine issues using knowledge of Cummins systems, processes, and practices. Escalate non-routine and complex issues with complete documentation. Order & Parts Support Support inquiries related to parts availability, pricing, shipment status, quote creation, and order entry. Ensure smooth coordination across distribution channels to resolve order-related requests. Monitor and manage service documentation accurately to maintain reliable records. Process Improvement & Collaboration Identify opportunities to improve customer support processes and reduce response times. Provide insights to internal teams based on customer interactions and support data. Contribute to the creation of a more customer-centric service approach by sharing ideas and feedback. Responsibilities Skills & Competencies: Core Competencies Action Oriented – Tackles tasks with urgency and enthusiasm. Collaborates – Works effectively with others toward common goals. Communicates Effectively – Adjusts communication to suit different audiences and formats. Customer Focus – Delivers responsive, high-quality support that enhances customer satisfaction. Manages Conflict – Handles challenges diplomatically and constructively. Nimble Learning – Embraces new problems and adapts quickly. Values Differences – Appreciates and leverages diversity in perspectives. Technical Competencies Service Capability, Capacity & Coverage – Understands how to deliver consistent service based on business needs and customer expectations. Service Documentation – Ensures accurate and thorough recording of service activities. Warranty Process – Applies Cummins warranty policies to identify eligibility and file claims appropriately. Tools & Platform Skills Proficiency in ERP systems (e.g., SAP), Microsoft Excel, and Power BI. Familiarity with CRM systems and customer support tools. Ability to analyze data and implement actionable insights. Education Qualifications & Experience: High school diploma or equivalent is required. Bachelor’s degree in management or related field preferred; MBA is a plus. Experience Minimum 2 years of experience in customer service, call center operations, or support roles. Prior experience in technical support or parts distribution preferred. Qualifications Preferred Attributes: Customer-first mindset with attention to detail and service quality. Strong organizational, analytical, and time-management skills. Strategic thinking to manage complex support environments. Adaptability in a high-paced, rotational shift work setting. Work Environment Requires flexibility to work in 24x7 rotational shifts. Primarily night shift operations beginning at 4:00 PM IST. Fast-paced, collaborative, and digitally enabled support center. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2417072 Relocation Package Yes

Job Summary Ensure compliance with all group and country policies, code of conduct, statutory regulations and laws Ensure that the Bank’s and client’s interests are covered in all instances Ensure that regulator, internal and group compliance requirements (including Anti Money laundering & Zero Tolerance guidelines) are compiled at all times To suggest process, change if local conditions warrant making the processes stronger To ensure that proper risk classification is done at the time of approving transactions To complete review of all relevant reports Ensure that audit rating of ‘satisfactory’ and above is maintained for all internal and external audits with the section Ensure completion of EOD processes To ensure that the month-end activities and regulatory reporting are done within defined timelines Ensure punctuality and discipline Work in shifts whenever required Cross-skilling - To act as back-up Key Responsibilities Business Provides best in service to support to address client’s queries and issues Ensures all the information transactions are processed as per the agreed deadline. Ensures all the instructions are processed well with in the market deadline. Ensures all the procedures laid down in the Departmental Operating Instructions and the Key Control Standards are adequately followed. Processes To manage and interact within the Unit/Brokers / Exchanges / Depositories/Regulator’s/Internal Stakeholders with respect to all equity deals, SLB, OFS trades of clients. Timely and Accurate Regulatory Reporting. To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls. Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit. Processing Contract Notes & Trade Instructions and confirmation of trades Processing of FDI , FVCI , IDR , ADR , GDR trades Confirmation of Equity Trades to Exchange Settled/Failed Trade Reporting Demat trade related processing To interact with the brokers to get the Depository Ids required to process demat trades and to ensure that the necessary forms for transactions are generated from the CSS system. Ensure that the sectional archival, new requirement testing (UAT and UVT) and documentation, exception tracking MIS, etc is done on at good frequency intervals SOP Monitoring of FPI limits Skills And Experience Capital Market Qualifications Graduate About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Responsible for Revenue resulting from the sale of working capital products from NTB clients. Ensure to have OPAC (Operating Account) criteria satisfied, for example, Quarterly Churning in account, Tracking HV transactions NTB clients to onboard where there is a scope of Trade and Bundles Fx. Ensure to digitalize all the NTB/ETB accounts of portfolio so that all clients can be activated in s2b platform. Ensuring NIL Overdues and all covenants like Stock and Book Debt Statement / Stock Audit/NPA reporting are complied with. Cross Sell to BWC Clients. Provide Job Summary to give an overview of the role. It is primarily used when advertising the role internally and externally during hiring Responsibilities Responsible for Revenue resulting from the sale of working capital products from NTB clients. Ensure to have OPAC (Operating Account) criteria satisfied, for example, Quarterly Churning in account, Tracking HV transactions NTB clients to onboard where there is a scope of Trade and Bundles Fx. Ensure to digitalize all the NTB/ETB accounts of portfolio so that all clients can be activated in s2b platform. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Key Responsibilities Skills and Experience Qualifications Post Graduate , IRDA and AMFI Skills And Competencies Client handling Collaboration Relationship management Sales orientation Service orientation About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

About The Role Grade Level (for internal use): 09 We're seeking a talented and highly motivated software engineer to help us develop a scalable, high-performance, cloud-based platform for large-scale data storage and processing. Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Candidate is hands-on and passionate about exploiting multiple languages and programming techniques across products, frameworks and API layers ‘using the right tool for the right job’ to address sustainable solutions. Candidate is willing to explore new tools & technologies to meet the product demands. This person will work closely with existing team members to develop a comprehensive Java/J2EE based product. The role requires tight collaboration with product managers and business analysts to develop the products according to the business schedule. General and deep experience with Core Java concepts and J2EE technologies are a must. Strong knowledge of relational database, AWS knowledge is must. This position will suit candidates who enjoy both the technical and business aspects of developing software solutions to a schedule in an environment of high visibility and transparency around deliverables, business needs, and customer value. Key Responsibilities Implementation of financial services software using enterprise Java, RDBMS and modern web technologies Work closely with product leads to understand development requirements and translate them to code deliverables for financial applications Quickly understand system architecture and leverage design and development, taking ownership of assigned modules to drive projects to completion Independently execute Proof of Concepts to validate approach. Summarize and document results for stakeholder review Validate developed solutions to ensure that requirements are met and the results meet the business needs Establish and maintain Continuous Deployment methodologies including working with SQA teams to enforce unit and automated testing Develop required tools to automate management of all facets of data operations Required Skills Experience in Core JAVA/J2EE related product development. Excellent knowledge of RDBMS and proficient in PL/SQL is must have. Knowledge of Spring/Hibernate/Restful Web Services is a must. Knowledge of web technologies and JavaScript based frameworks (Node JS, Angular JS etc.) is a plus. The right candidate would also demonstrate solid OO programming including Object Oriented Design Patterns and have strong opinions on best programming practices Experience on some of the cloud technologies like AWS, Docker, Kubernetes, ECS etc. Well versed with continuous integration and continuous delivery tools and techniques Experience on Oracle 11 or SQL Server Strong proficiency applying REST-based API frameworks to large scale, distributed high traffic web services Experience in Agile SCRUM project management methodologies Prefer to work in a nimble and dynamic environment with strong emphasis on ownership and responsibility Ability and passion to pick up new technologies and stay on the leading edge of full-stack development Education And Experience Masters or Bachelors in Computer Science, Engineering or equivalent experience 5+ years of professional programming experience Skills Appreciated Experience with Capital Markets domain Full stack experience is a plus AWS Cloud experience is desirable Experience in Agile SCRUM project methodology About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 316904 Posted On: 2025-07-16 Location: Hyderabad, Telangana, India

Analyst (Mumbai) The Team : The Cash Flow Analytics Team is a global team that supports Analytical Personnel in the Global Structured Finance Group by providing Cash Flow Analysis that may be used as part of the analysis to support rating(s) and other credit opinions assigned and monitored, when warranted. This support may include the development of Cash Flow Engine Software. The Role : We are looking for solid individual contributors with good problem solving, analytical thinking in the Cashflow Analysis of Mortgage backed securitization. The candidate should have experience in Python and VBA. This role will provide unique opportunities for mastering the key aspects of our business including in-depth cash flow and deal analysis. You will be part of the Global Cashflow Analytics team. The Analyst will also help enhance work optimization tools, cash flow analysis tools, and credit models by working with SQL, VBA/VB Script, Intex API, Python, and other development tools. With the evolving business needs and development tools, a desire to learn and an ability to learn quickly is critical for success in this role. Responsibilities Develop and maintain cash flow engines in Intex Dealmaker, Excel, and Python. Review related legal documents like Prospectus and PPM. Maintain and enhance Python projects that review the portfolio's cash flow output on a monthly basis. Support administrative tasks related to cash flow engine procedures. Analyze the credit risk in residential mortgage-backed securities by performing tasks that include modeling cash flows, reviewing legal documentation and maintaining the software code base of Structured Finance products Participate actively in the design and build phases, to aim at producing high quality deliverables. Requirements Academic background in mathematics, statistics, engineering or other quantitative discipline. A Masters, CFA or accounting designation (enrolment or completion); completed a bachelor (or equivalent) degree in a subject such as finance, financial engineering, or similar quantitative discipline. Advanced knowledge of Python or Excel / VBA functionality; 0-3 years of Structured Finance experience, experience at a rating agency is a plus. Familiarity with structured products market and technical expertise in using fixed income analytical software such as Intex (Dealmaker, Calc, Wrapper); Self-starter and team player with demonstrated ability to work in a fast-paced environment. Strong quantitative and analytical abilities, with a high attention to detail. Excellent written/verbal communication and interpersonal skills. Knowledge of SQL R, Matlab, C++/C# is a plus. Morningstar DBRS is an equal opportunity employer. About Us Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world. Morningstar DBRS empowers investor success by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers' needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-forward approach, and exceptional customer service. Morningstar DBRS is the next generation of credit ratings. If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker. Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues. R11_DBRSRatingsGmbHIndia DBRS Ratings GmbH, Branch India Legal Entity

Description As a Controls & Automation Technician/Engineer at Cummins, you will perform electrical maintenance, troubleshooting, programming, and support tasks to ensure manufacturing equipment operates safely, efficiently, and reliably. You will work cross-functionally with teams to install, program, and optimize industrial automation systems, while adhering to safety, quality, and operational standards. This role supports continuous improvement through innovation in control systems and contributes to TPM (Total Productive Maintenance) activities. Key Responsibilities: Health, Safety & Environment (HSE): Follow all HSE policies, procedures, and protocols. Identify, correct, and report safety hazards. Use appropriate PPE and participate in HSE training. Promote a culture of safety and environmental responsibility. Equipment Maintenance & Support Perform electrical repairs and scheduled maintenance on manufacturing equipment. Conduct bench testing and debug electrical systems and software. Provide support for PLC-based hardware/software installation and troubleshooting. Maintain clean, safe, and organized workspaces. Controls & Automation Engineering Program, test, and maintain PLC/HMI systems using tools such as Siemens TIA Portal, GX Works, RS Logix, etc. Implement and support SCADA systems, including Ignition SCADA and SQL database integration. Integrate control systems with MES and manufacturing databases. Install and configure sensors, actuators, and drives (e.g., Cognex, Siemens G120). Continuous Improvement & Technical Development Drive automation improvements and cost-reduction initiatives. Prepare cost estimates and appropriation requests. Participate in TPM teams to enhance safety, process flow, and equipment performance. Collaborate across departments to resolve constraints and meet production goals. Communication & Collaboration Communicate technical information effectively to peers, supervisors, and support teams. Contribute to knowledge sharing and training initiatives. Support a customer-centric and results-driven culture. Responsibilities Qualifications: High School Diploma or equivalent required. Diploma in Electronics, Controls Engineering, Mechatronics, or a related technical field preferred. This position may require licensing to comply with export controls or local regulations. Skills & Competencies Technical Proficiency: 4–6 years of hands-on experience in Electrical, Controls, and Industrial Automation systems. Strong understanding of electrical schematics and control panel layouts. PLC/HMI Programming (Siemens, Mitsubishi, Allen Bradley, Omron, Fanuc). Experience with MES systems and SCADA tools (preferably Ignition SCADA). Proficiency in digital communication protocols (EtherNet/IP, DeviceNet, Profibus, etc.). Hands-on experience with industrial sensors and vision systems (Cognex, IFM, Leuze). Experience with VFDs (e.g., Siemens G120) and related instrumentation. Analytical & Problem-Solving Strong troubleshooting skills with electrical and automation systems. Ability to debug complex machine control problems and implement corrective actions. Data-driven and systematic approach to problem resolution. Behavioral Competencies Communicates Effectively – Tailors communication to diverse audiences. Collaborates – Works well across teams to achieve shared objectives. Drives Results – Maintains focus and delivers on commitments. Customer Focus – Understands internal customer needs and delivers solutions. Decision Quality – Makes timely and effective technical decisions. Nimble Learning – Learns from experience and applies knowledge to new challenges. Values Differences – Appreciates diverse perspectives and teamwork. Qualifications Experience Required: Minimum of 4–6 years of relevant experience in manufacturing, industrial automation, or maintenance roles. Demonstrated ability to manage control system projects and support automation infrastructure. Preferred Experience (Not Required) Exposure to SQL databases and advanced SCADA tools. Experience with machine programming and factory automation systems. Prior work in high-volume, safety-critical manufacturing environments.

Description The Analyst – Cummins CARE Operations is responsible for providing efficient and high-quality support to Cummins customers—including end-users, dealers, and distributors—via multiple communication channels such as chat, phone, and email. Working under limited supervision, the role requires accurate documentation, timely resolution of inquiries, and a strong understanding of Cummins systems, services, and customer care practices. Analysts also play a role in identifying process improvements to enhance customer experience. Key Responsibilities Deliver multi-channel customer support (Phone/Email/Chat). Accurately document all customer inquiries using Cummins service systems. Resolve routine customer issues using standard procedures and tools. Escalate non-routine or complex issues with thorough documentation as required. Support order management queries related to parts availability, pricing, shipment tracking, invoice generation, etc. Collaborate across Cummins’ distribution functions to ensure efficient resolution of customer concerns. Suggest improvements for operational efficiency and customer satisfaction. Share feedback and trends from customer interactions with internal stakeholders. Responsibilities Core Competencies: Action Oriented: Displays high energy, urgency, and initiative in task execution. Collaborates: Works well across teams and functions to achieve shared goals. Communicates Effectively: Adapts communication style to suit the audience and medium. Customer Focus: Builds lasting relationships and proactively addresses customer needs. Manages Conflict: Resolves differences constructively and maintains professionalism. Nimble Learning: Learns quickly from both success and setbacks. Values Differences: Embraces diversity in perspectives, people, and practices. Functional Competencies Service Capability, Capacity and Coverage: Understands how to align customer expectations and service delivery across the network. Service Documentation: Accurately records equipment, customer, and service data to ensure a traceable and complete work history. Warranty Process: Reviews and submits warranty claims by identifying root causes and documenting eligibility in compliance with policy. Education, Licenses, Certifications High school diploma or secondary education certificate required. Bachelor’s degree in management or a related field preferred (MBA desirable). May require compliance certification depending on regional export control regulations. Experience Requirements 2+ years of experience in customer service, parts support, or call center operations. Prior experience in technical support, order management, or aftermarket service roles preferred. Qualifications Technical Skills: Proficiency in ERP platforms (e.g., SAP), CRM systems, and order management tools. Intermediate to advanced skills in Microsoft Excel and Power BI for data interpretation. Familiarity with ticketing systems and customer analytics platforms. Additional Skills & Attributes Strong problem-solving and conflict resolution capabilities. Strategic thinking with attention to operational excellence. Proven organizational and time management skills. Resilient and adaptable in high-pressure, fast-paced environments. Excellent written and verbal communication skills. Internal Candidate Notes Ability to handle parts support-related queries including quote creation, availability checks, shipment follow-up, and invoice requests. Effective at navigating cross-functional collaboration to deliver end-to-end support. Demonstrated history of driving customer satisfaction through proactive issue handling. Work Environment This role operates in a 24x7 shift model , primarily night shifts starting from 4:00 PM IST onwards . The role demands flexibility, process adherence, and a proactive mindset for handling global customer needs.

Description The Sr. Analyst – Cummins CARE Operations provides advanced support to customers including end-users, distributors, and dealers across multiple communication platforms (chat, email, phone) under minimal supervision. This role requires a strong understanding of Cummins systems and processes to resolve non-routine issues, deliver training, and contribute to continuous improvement initiatives. As a Subject Matter Expert or Team Leader, this individual also plays a key role in knowledge management, team mentoring, and process enhancements to elevate customer experience. Key Responsibilities Handle multi-channel customer inquiries efficiently (phone, chat, email) with professionalism and accuracy. Log detailed customer interaction records into appropriate Cummins systems. Resolve non-routine and moderately complex issues using in-depth knowledge of Cummins tools, processes, and services. Escalate unresolved or complex issues following defined protocols with thorough documentation. Provide training and mentorship to new hires and existing team members. Participate in and lead initiatives aimed at enhancing customer satisfaction and operational excellence. Generate and manage knowledge base content and process documentation. Provide feedback from customer interactions to internal teams to inform them of product or service improvements. Support parts-related queries such as availability, pricing, quote creation, order status, and shipment tracking. Responsibilities Competencies: Action Oriented – Demonstrates a proactive approach and strong work ethic. Collaborates – Works effectively with cross-functional teams to meet goals. Communicates Effectively – Adjusts messaging based on audience; delivers clear, concise information. Customer Focus – Puts customer satisfaction at the forefront of decision-making and interactions. Directs Work – Delegates effectively and helps remove obstacles to progress. Manages Complexity – Analyzes multiple factors to solve intricate customer issues. Manages Conflict – Navigates and resolves conflicts professionally. Nimble Learning – Adapts and learns from experiences, both successful and challenging. Values Differences – Encourages and leverages diverse ideas and perspectives. Technical/Functional Competencies Service Capability, Capacity, and Coverage – Applies network analysis and tools to improve service coverage and capability. Service Documentation – Captures and verifies key customer and technical data in compliance with process requirements. Service Information Process – Delivers technical content and training by coordinating with internal stakeholders and systems. Warranty Process – Evaluates eligibility and submits claims accurately using Cummins’ warranty systems. Education, Licenses, Certifications High school diploma or equivalent required. Bachelor’s degree in management or related field preferred; MBA desirable . Role may require licensing related to export controls or sanction regulations. Experience Requirements Minimum of 3+ years of experience in customer service, call center operations, or parts support. Previous experience in team leadership, training, or process improvement preferred. Strong record of delivering quality support in fast-paced, customer-centric environments. Qualifications Technical Skills: Proficiency in ERP systems , Microsoft Excel , and Power BI . Experience with CRM platforms and customer query tools. Ability to analyze operational data and identify actionable insights. Soft Skills Excellent verbal and written communication skills. Strong interpersonal and mentoring skills. High level of organizational ability and time management. Strategic thinking and ability to work independently with minimal supervision. Strong attention to detail and commitment to service excellence. Shift Details 24x7 Rotational Operations with a focus on night shift hours (starting from 4:00 PM IST onwards) to support global customers. Flexibility to work across shifts is required.

Description The Analyst – Cummins CARE Operations is responsible for providing multi-channel (chat, email, phone) support to customers—including end-users, dealers, and distributors—by resolving queries and issues related to Cummins aftermarket products and services. Working under limited supervision, the role emphasizes accurate documentation, escalation management, and a customer-centric approach to service delivery. Key Responsibilities External (Customer-Facing) Responsibilities: Provide timely and accurate assistance to customers via phone, email, and chat. Document all customer inquiries and transactions in relevant Cummins systems. Address routine customer issues by applying knowledge of Cummins systems, tools, and processes. Support inquiries related to aftermarket parts including availability, pricing, order status, and invoice information. Escalate non-routine issues appropriately with complete documentation. Offer suggestions for enhancing customer satisfaction and improving support processes. Internal (Operational & Team-Facing) Responsibilities Coordinate across distribution nodes and functions to support customer order management. Monitor support metrics and ensure adherence to SLAs and quality benchmarks. Provide feedback and insights from customer interactions to internal stakeholders. Collaborate with internal teams (e.g., product, IT, logistics) to resolve technical issues. Support the development and implementation of support policies, best practices, and training. Analyze data using Excel/Power BI to identify patterns and drive process improvement. Responsibilities Skills and Competencies: Core Competencies Action Oriented – Tackles tasks with energy and urgency. Collaborates – Works effectively with others to achieve shared goals. Communicates Effectively – Adapts communication style to audience and medium. Customer Focus – Builds strong relationships and delivers customer-centric solutions. Manages Conflict – Navigates conflict constructively with minimal disruption. Nimble Learning – Learns quickly from both success and failure. Values Differences – Embraces diverse perspectives and cultures. Technical And Functional Skills Familiarity with ERP tools and platforms (e.g., Salesforce, SAP). Proficient in Microsoft Excel and Power BI for data analysis and reporting. Understanding of Cummins systems and warranty processes. Knowledge of service documentation practices and tools. Additional Internal Skills Strategic thinking and process optimization. Strong problem-solving and decision-making skills. Ability to multitask and work in a fast-paced environment. Strong organizational and time management skills. Education, Licenses, Certifications High school diploma or certificate of secondary education is required. Bachelor’s degree in management or a related field preferred; MBA is a plus. This role may require licensing to ensure compliance with export controls or sanctions regulations. Qualifications Experience: Minimum of 2 years of experience in customer service, call center operations, or technical support. Prior experience in aftermarket support, order management, or ERP systems preferred. Work Environment Rotational shift coverage in a 24x7 operational setup. Primarily night shifts starting from 4:00 PM IST onwards. Fast-paced and collaborative digital service environment.

Description The Analyst – Cummins CARE Operations provides routine customer support to end-users, distributors, and dealers across multiple communication channels (phone, chat, and email). This role focuses on timely query resolution, accurate documentation, and contributing to continuous improvement in customer service practices. The analyst works under limited supervision and leverages Cummins tools and processes to deliver consistent, high-quality customer experiences. Key Responsibilities Respond to customer inquiries promptly through multi-channel support (phone/email/chat). Log and maintain accurate inquiry details in Cummins systems. Resolve routine issues using established processes and service documentation. Escalate non-routine issues as per process guidelines, with clear documentation. Support order management activities including parts availability, pricing, quotes, order status, and shipment tracking. Communicate effectively across distribution nodes to handle customer needs. Suggest improvements to existing processes to enhance customer experience. Analyze customer interactions and provide feedback for product and service enhancements. Responsibilities Core Competencies: Action Oriented: Takes initiative and pursues work with energy and enthusiasm. Collaborates: Works cooperatively across teams to achieve goals. Communicates Effectively: Tailors communication to meet audience needs. Customer Focus: Builds positive customer relationships and delivers value. Manager’s Conflict: Resolves disagreements professionally and productively. Nimble Learning: Embraces learning from successes and failures. Values Differences: Appreciates diversity and leverages varied perspectives. Technical/Functional Competencies Service Capability, Capacity, and Coverage: Understands and apply Cummins’ service network capabilities to meet customer expectations. Service Documentation: Ensures accurate records of technical and customer information in service systems. Warranty Process: Evaluates and documents warranty eligibility and submits claims with proper justification. Education, Licenses, Certifications High school diploma or equivalent required. Bachelor’s degree in management or a related field preferred (MBA desirable). This position may require licensing to comply with export control or sanctions regulations. Qualifications Experience Requirements: Minimum of 2 years of customer service or call center experience. Prior technical support or order management experience preferred. Technical Skills Proficiency in ERP tools and customer service platforms. Working knowledge of Microsoft Excel and Power BI. Familiarity with ticketing and CRM systems. Additional Skills Strong verbal and written communication. Strategic and solution-oriented thinking. Excellent organizational and time management skills. Ability to work in a high-pressure, fast-paced environment. Customer-centric mindset with a continuous improvement approach. Shift Details This role is part of a 24x7 rotational operations model , primarily involving night shifts starting from 4:00 PM IST onwards . Flexibility is required to support global customer demands.

Description The Analyst – Cummins CARE Operations provides multi-channel support to customers (end-users, dealers, and distributors), ensuring timely resolution of inquiries through various digital tools and platforms. This role involves routine technical assistance, system documentation, and escalation of non-routine issues, contributing to operational excellence and customer satisfaction. Key Responsibilities Provide prompt, accurate assistance to customers via phone, email, and chat. Support day-to-day operations of digital platforms such as Guidanz, QSOL, Insite, Service Plus, Salesforce. Document and manage customer inquiries using appropriate Cummins systems. Resolve routine customer concerns using Cummins processes, tools, and published documentation. Escalate complex or non-standard issues with detailed documentation as required. Contribute to enhancing customer experience by identifying opportunities to improve support processes. Internal (Team/Process Coordination Responsibilities) Coordinate with product development, QA, and other cross-functional teams for technical issue resolution. Monitor support tickets and service levels, ensuring SLA adherence. Train and mentor support team members on tools, systems, and processes. Handle escalations, provide guidance, and assist in refining support policies and procedures. Prepare and analyze performance reports and customer satisfaction metrics. Stay updated on new features/releases by collaborating with product teams. Responsibilities Competencies: Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Action Oriented: Takes initiative and acts with a sense of urgency. Communicates Effectively: Adapts communication style to different audiences and formats. Collaborates: Works well across teams to achieve shared goals. Manages Conflict: Resolves issues constructively while maintaining team cohesion. Nimble Learning: Embraces learning through experimentation and continuous improvement. Service Capability, Capacity & Coverage: Understands service readiness and ensures consistent support. Service Documentation: Accurately records all service-related interactions in systems. Warranty Process: Determines claim eligibility and manages warranty claims per company policy. Values Differences: Welcomes diverse perspectives and promotes inclusivity. Qualifications Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education (or equivalent experience). Compliance with export controls or sanctions regulations may require specific licensing. Experience Prior experience in customer support or technical assistance preferred. Experience managing digital tools/platforms and multi-channel communication is desirable. Qualifications Preferred Skills: Familiarity with customer service platforms (e.g., Salesforce, telephone/chat systems). Working knowledge of analytics/reporting tools. Strong interpersonal, analytical, and leadership capabilities. Ability to work effectively in a rotational and night shift setup. Work Environment Fast-paced, collaborative, and digitally driven. Requires flexibility to work in rotating shifts, including night hours.

Description The Analyst – Cummins CARE Operations is responsible for providing high-quality support to customers—including end-users, distributors, and dealers—across multiple channels such as chat, email, and phone. This role ensures prompt resolution of customer issues related to Cummins products and services, particularly in parts and order management. Working under limited supervision, the analyst contributes to efficient case handling, service improvement, and overall customer satisfaction. Key Responsibilities Customer Service & Technical Support: Respond promptly and professionally to customer inquiries via chat, email, and phone. Document all customer interactions and data accurately within Cummins systems. Resolve routine issues using knowledge of Cummins systems, processes, and practices. Escalate non-routine and complex issues with complete documentation. Order & Parts Support Support inquiries related to parts availability, pricing, shipment status, quote creation, and order entry. Ensure smooth coordination across distribution channels to resolve order-related requests. Monitor and manage service documentation accurately to maintain reliable records. Process Improvement & Collaboration Identify opportunities to improve customer support processes and reduce response times. Provide insights to internal teams based on customer interactions and support data. Contribute to the creation of a more customer-centric service approach by sharing ideas and feedback. Responsibilities Skills & Competencies: Core Competencies Action Oriented – Tackles tasks with urgency and enthusiasm. Collaborates – Works effectively with others toward common goals. Communicates Effectively – Adjusts communication to suit different audiences and formats. Customer Focus – Delivers responsive, high-quality support that enhances customer satisfaction. Manages Conflict – Handles challenges diplomatically and constructively. Nimble Learning – Embraces new problems and adapts quickly. Values Differences – Appreciates and leverages diversity in perspectives. Technical Competencies Service Capability, Capacity & Coverage – Understands how to deliver consistent service based on business needs and customer expectations. Service Documentation – Ensures accurate and thorough recording of service activities. Warranty Process – Applies Cummins warranty policies to identify eligibility and file claims appropriately. Tools & Platform Skills Proficiency in ERP systems (e.g., SAP), Microsoft Excel, and Power BI. Familiarity with CRM systems and customer support tools. Ability to analyze data and implement actionable insights. Education Qualifications & Experience: High school diploma or equivalent is required. Bachelor’s degree in management or related field preferred; MBA is a plus. Experience Minimum 2 years of experience in customer service, call center operations, or support roles. Prior experience in technical support or parts distribution preferred. Qualifications Preferred Attributes: Customer-first mindset with attention to detail and service quality. Strong organizational, analytical, and time-management skills. Strategic thinking to manage complex support environments. Adaptability in a high-paced, rotational shift work setting. Work Environment Requires flexibility to work in 24x7 rotational shifts. Primarily night shift operations beginning at 4:00 PM IST. Fast-paced, collaborative, and digitally enabled support center.

Description The Analyst – Cummins CARE Operations provides high-quality, routine customer support across multiple communication channels including chat, email, and phone. The role focuses on resolving customer inquiries related to parts and product support by leveraging Cummins tools, systems, and processes. Working under limited supervision, the analyst plays a key role in customer experience, order support, and service quality, while identifying areas for continuous improvement. Key Responsibilities Customer Support & Order Management: Deliver exceptional customer service by resolving queries via phone, email, and chat in a timely and efficient manner. Document customer inquiries and resolutions in appropriate Cummins systems (CRM, ticketing platforms, etc.). Address parts-related support topics such as availability, pricing, order status, invoice information, and shipment tracking. Ensure accurate order entry, quote creation, and updates for aftermarket products. Process Understanding & Escalations Utilize Cummins tools and practices to resolve routine and semi-complex support issues. Escalate non-routine issues with complete documentation as per established processes. Collaborate across distribution nodes and teams to support order management and resolve customer challenges. Continuous Improvement & Collaboration Provide insights and feedback based on customer interactions to internal product, support, and process teams. Contribute to ideas for improving service efficiency and customer experience. Assist in the development of knowledge articles and best practices based on recurring issues. Responsibilities Skills & Competencies: Core Competencies Action Oriented – Takes initiative and responds with urgency to opportunities and challenges. Collaborates – Works well with others to meet team and organizational goals. Communicates Effectively – Delivers clear, concise, and audience-appropriate communication. Customer Focus – Builds strong relationships and provides solutions that enhance customer satisfaction. Manages Conflict – Effectively resolves disagreements while maintaining professional relationships. Nimble Learning – Learns quickly from successes and failures. Values Differences – Appreciates and leverages diverse perspectives. Technical & Functional Skills Service Capability, Capacity & Coverage – Understands and applies service readiness strategies. Service Documentation – Ensures accurate customer and equipment data logging. Warranty Process – Determines warranty eligibility and processes claims. ERP Tools & CRM Systems – Proficient in platforms like SAP, Salesforce, or similar. Microsoft Excel & Power BI – Capable of analyzing and interpreting data for reporting. Education Required Qualifications & Experience: High school diploma or equivalent required. Bachelor’s degree in management or a related field preferred; MBA is an added advantage. Experience Minimum of 2 years of experience in customer service, call center operations, or order management. Prior technical support or ERP system experience preferred. Qualifications Preferred Attributes: Strong organizational and time-management skills. Strategic thinking and ability to handle multiple priorities. Familiarity with industry is the best practice in customer care and ticket resolution. Adaptability to work in a fast-paced and dynamic support environment. Work Environment Rotational shift model supporting 24x7 operations. Primarily night shifts starting from 4:00 PM IST. Requires strong collaboration with global stakeholders and internal teams.

Description The Analyst – Cummins CARE Operations is responsible for delivering high-quality, multi-channel support to Cummins customers—including end-users, distributors, and dealers. Operating under limited supervision, this role ensures efficient resolution of routine technical and service-related issues, documentation of customer interactions, and escalation of non-standard concerns. The analyst also contributes to process enhancements that improve overall customer satisfaction and operational efficiency. Key Responsibilities Provide prompt and accurate support via chat, email, and phone across a broad range of Cummins products and platforms. Document and maintain customer inquiry records in internal systems per Cummins standards. Use knowledge of Cummins systems, tools, and processes to resolve customer queries efficiently. Escalate complex or unresolved cases with proper documentation and follow-up. Support and manage activities related to digital platforms like Guidanz, QSOL, Insite, Service Plus, Salesforce, etc. Monitor ticket queues and ensure adherence to service level agreements (SLAs). Collaborate with cross-functional teams including QA and product teams for resolution of technical/product issues. Generate performance reports and maintain service dashboards using analytics tools. Provide suggestions for enhancing support processes and tools based on user experience. Contribute to knowledge content, support documentation, and training material. May assist in onboarding and mentoring junior support team members. Responsibilities Core Competencies: Action Oriented – Eager to take on new opportunities with urgency and drive. Collaborates – Works well with others to achieve team goals. Communicates Effectively – Uses a variety of communication methods to convey clear understanding. Customer Focus – Anticipates and meets customer needs through responsive service. Manages Conflict – Addresses disagreements or concerns constructively. Nimble Learning – Learns quickly and adapts in the face of change or new challenges. Values Differences – Embraces diverse perspectives and backgrounds. Functional/Technical Competencies Service Capability, Capacity, and Coverage – Understands and applies service readiness frameworks to meet customer expectations. Service Documentation – Accurately documents customer/product interactions using required tools. Warranty Process – Interprets and applies warranty policies during claim resolution. Service Information Process – Supports the flow and clarity of technical/service information to stakeholders. Education, Licenses, And Certifications Required: High school diploma or equivalent qualification. Preferred: Bachelor’s degree in management, Business, Engineering, or a related field. This role may require licensing to comply with export control/sanctions regulations. Qualifications Experience Requirements: Prior experience in customer service, technical support, or product operations preferred. Familiarity with Cummins digital tools and platforms is advantageous. Working knowledge of CRM tools, customer call platforms, and analytics software. Comfortable working in a high-volume, fast-paced, rotational environment. Preferred Skills & Tools Knowledge of platforms such as Salesforce, QSOL, Insite, Service Plus, Guidanz. Strong written and verbal communication skills. Ability to interpret data and create performance dashboards (Power BI or similar). Familiarity with ticketing systems, SLAs, and customer escalation protocols. Strong interpersonal skills, with an ability to collaborate across teams and geographies. Leadership or team mentoring experience is a plus. Shift Requirements Rotational Shifts: 24x7 operations support Primary Shift: Evening/Night (starting 4:00 PM IST onwards) Flexibility to work across time zones as needed.

Description The Analyst – Cummins CARE Operations is responsible for delivering prompt, courteous, and effective customer support across various channels including phone, email, and chat. This role involves resolving routine customer inquiries, documenting interactions, and escalating more complex issues appropriately. Under limited supervision, the Analyst ensures adherence to Cummins systems, processes, and service standards while also contributing toward continuous improvement efforts. Key Responsibilities Deliver multi-channel support (Chat/Email/Phone) to end-users, distributors, and dealers. Document and manage customer inquiries accurately using Cummins systems. Address routine service and parts-related issues using a working knowledge of Cummins tools and processes. Escalate non-routine queries with complete and accurate documentation. Provide updates and resolution on part-related concerns including availability, pricing, order tracking, and shipment. Collaborate with distribution and functional teams to fulfill customer needs. Recommend and support improvements for enhanced customer satisfaction and operational efficiency. Contribute feedback from customer interactions to improve internal systems and processes. Responsibilities Skills and Competencies: Core Competencies Action Oriented: Takes initiative and delivers with urgency and enthusiasm. Collaborates: Fosters strong working relationships across teams. Communicates Effectively: Clearly conveys information across communication modes. Customer Focus: Builds and maintains customer trust through solution-oriented support. Manages Conflict: Navigates disputes professionally and calmly. Nimble Learning: Learns rapidly from both successes and challenges. Values Differences: Embraces and respects cultural and professional diversity. Functional Competencies Service Documentation: Accurately captures customer, product, and service data using the required tools. Service Capability, Capacity and Coverage: Understands the service network and its alignment with customer and business priorities. Warranty Process: Determines service eligibility and manages warranty claims per company policy. Preferred Technical Skills Proficiency in ERP and CRM systems (e.g., SAP, Salesforce). Working knowledge of Microsoft Excel and Power BI for data analysis. Familiarity with analytics tools and customer service metrics. Strong interpersonal, written, and verbal communication skills. Qualifications Education: High School diploma or equivalent is mandatory. Bachelor’s degree in management or a related field is preferred. MBA will be an added advantage. Experience: Minimum 2 years of experience in customer service or call center operations. Experience in technical support, order/parts management, or ERP-based environments preferred. Licensing (if applicable): May require licensing to comply with export controls or sanctions regulations depending on the location. Qualifications Internal Candidate Considerations: Candidates already working within Cummins should additionally demonstrate: Ability to support lifecycle inquiries: parts availability, order entry, quotes, shipment tracking, and invoicing. Cross-functional communication with distribution nodes and supply chain teams. Previous success in customer satisfaction enhancement and SLA adherence. Experience generating customer-centric reports and presenting insights. Work Environment Flexible working in a 24x7 rotational shift model , with primary hours aligned to evening and night shifts (starting from 4:00 PM IST onwards). Fast-paced, process-driven team setup with a focus on continual learning and customer satisfaction.

Description The Sr. Analyst – Cummins CARE Operations provides advanced customer support across multiple channels (phone, chat, and email) to end-users, distributors, and dealers. This role handles non-routine and complex customer inquiries with limited supervision while contributing to continuous improvement initiatives, process documentation, and team training. Acting as a Subject Matter Expert or Team Lead, the Sr. Analyst also supports strategic improvements in service quality and operational effectiveness. Key Responsibilities Deliver multi-channel customer support (Chat/Email/Phone) by documenting and resolving inquiries within Cummins systems. Analyze and resolve complex customer issues using deep knowledge of Cummins processes and systems. Escalate critical or unresolved cases while ensuring complete documentation and follow-up. Guide and support team members through structured knowledge sharing and mentorship. Provide product and order support related to parts pricing, availability, quotes, order processing, invoicing, and shipment tracking. Train new hires and develop internal knowledge base content. Lead or support improvement projects to enhance customer experience and streamline operations. Communicate with cross-functional teams across distribution and supply chain to fulfill customer needs. Capture customer feedback and relay actionable insights to relevant teams for product or service improvements. Responsibilities Core Competencies: Action Oriented – Tackles challenges with urgency and enthusiasm. Collaborates – Works effectively across teams to achieve common goals. Communicates Effectively – Adapts communication style to suit various audiences. Customer Focus – Builds strong relationships and delivers customer-centric outcomes. Directs Work – Provides guidance, delegates responsibilities, and removes barriers to performance. Manages Complexity – Interprets complex data and processes to drive solutions. Manages Conflict – Resolves conflict constructively and professionally. Nimble Learning – Continuously learns and adapts from feedback and experience. Values Differences – Respects and leverages diverse perspectives. Technical/Functional Competencies Service Capability, Capacity, and Coverage – Applies knowledge to enhance service delivery and optimize resources. Service Documentation – Accurately captures and verifies customer and product data per established protocols. Service Information Process – Coordinates the creation and dissemination of technical support content. Warranty Process – Investigates failures, interprets warranty policies, and files claims appropriately. Education, Licenses, And Certifications Required: High School diploma or equivalent. Preferred: Bachelor’s degree in management or related field; MBA is a plus. Licensing may be required to comply with export control or sanctions regulations, depending on location and scope. Qualifications Experience Requirements: Minimum 3+ years of relevant experience in customer service, call center operations, or technical support. Proven experience in parts support, order management, and mentoring or training team members. Demonstrated success in managing complex inquiries in a fast-paced environment. Skills Proficiency in ERP systems , Microsoft Excel , and Power BI . Strong written and verbal communication skills. Ability to analyze and interpret data for process optimization. Organizational agility and strong time-management skills. In-depth knowledge of customer care has the best practices and service excellence standards. Ability to lead by example and foster collaboration in a team environment. Shift Details 24x7 Rotational Operations Primary Shift: Evening/Night (Starting 4:00 PM IST) Flexibility to work across time zones to support global customers is required.

Description The Analyst – Cummins CARE Operations provides routine, multi-channel support (phone, email, chat) to Cummins customers, including end-users, distributors, and dealers. The role is responsible for effectively resolving customer inquiries related to engine diagnostics and Cummins digital tools while maintaining high service quality and operational efficiency. Working under limited supervision, this position ensures smooth day-to-day operations by following defined processes and contributing to continuous improvement initiatives. Key Responsibilities Customer Support & Operations: Deliver timely and accurate customer support using phone, email, and chat platforms. Responding to inquiries regarding engine diagnostics tools such as Guiding, Dealer Guiding, QSOL, Insite, and Salesforce. Document all customer interactions and inquiries using appropriate Cummins systems. Resolve routine support issues using a strong understanding of Cummins processes and products. Escalate complex/non-routine cases with complete documentation through defined processes. Internal Collaboration & Technical Coordination Collaborate with development, QA, and cross-functional teams to troubleshoot and resolve technical problems. Manage and monitor support tickets, ensuring SLA compliance and issue closure. Provide insights into customer feedback to inform product development and service improvement. Team Support & Performance Monitoring Assist in developing and implementing standard operating procedures, best practices, and escalation workflows. Train and mentor team members to enhance technical knowledge and service delivery skills. Prepare periodic performance reports and support analytics to track KPIs and customer satisfaction. Responsibilities Competencies: Action Oriented: Proactively handles challenges with urgency and energy. Customer Focus: Develops strong customer relationships and solutions. Communicates Effectively: Tailors messaging based on the audience and channel. Collaborates: Builds relationships and works effectively across teams. Manages Conflict: Resolves issues constructively while maintaining focus. Nimble Learning: Adapts quickly, learning from experience and experimentation. Values Differences: Encourages diverse perspectives and ideas. Service Capability, Capacity, and Coverage: Understands and supports service delivery excellence. Service Documentation: Ensures accurate technical and customer documentation. Warranty Process: Understands and applies Cummins warranty policies and claims processes. Education Required Qualifications & Experience: High school diploma or equivalent required. Bachelor’s degree in mechanical or Automobile Engineering or a related field preferred. Experience Minimum of 2 years of experience in customer service, technical support, or call center management. Experience with Cummins tools, engine diagnostics systems, and CRM platforms is preferred. Qualifications Preferred Skills: Proficiency with support and analytics tools (e.g., Genesys, Microsoft Excel, Power BI). Familiarity with customer care platforms, CRM systems, and diagnostic applications. Strong written and verbal communication skills. Ability to analyze support data and implement operational improvements. Interpersonal skills and leadership ability in fast-paced, service-oriented environments. Work Environment Support operations in a 24x7 shift environment (majority night shift). High-performing, collaborative, and digital service-oriented team.

Description The Analyst – Cummins CARE Operations plays a crucial role in providing exceptional multi-channel customer support to Cummins’ end-users, distributors, and dealers. The role is responsible for addressing routine customer queries, order-related concerns, and service inquiries across multiple platforms including chat, email, and phone. The analyst also supports process improvement initiatives and contributes to enhancing the overall customer experience. Key Responsibilities Customer Support & Resolution: Provide responsive assistance to customer queries via phone, email, and chat. Document all customer interactions accurately in Cummins systems per standard operating procedures. Resolve routine inquiries using a working knowledge of Cummins systems, products, and processes. Escalate non-routine or complex issues with complete documentation and appropriate follow-up. Order Management & Parts Support Support inquiries related to product and parts availability, pricing, order entry, quote creation, invoice status, and shipment tracking. Collaborate across distribution functions to manage customer requests efficiently and accurately. Proactively communicate order status and address follow-up inquiries. Process Optimization & Insights Suggest improvements for customer-centric support based on recurring issues or customer feedback. Share insights with internal teams to drive enhancements in service delivery, tools, and processes. Responsibilities Skills and Competencies: Core Competencies Action Oriented – Takes initiative and delivers results with urgency and enthusiasm. Collaborates – Builds effective relationships and works well across teams. Communicates Effectively – Tailors messages clearly across multiple communication modes. Customer Focus – Acts with the customer’s best interest and satisfaction in mind. Manages Conflict – Navigates disagreements constructively. Nimble Learning – Learns from both successes and failures to adapt quickly. Values Differences – Appreciates diverse perspectives and encourages inclusive thinking. Functional Competencies Service Capability, Capacity & Coverage – Applies knowledge of service delivery standards and tools to meet customer needs. Service Documentation – Accurately records service details using appropriate tools. Warranty Process – Understands warranty criteria and follows documentation requirements for resolution. Technical Proficiency Familiarity with ERP systems (such as SAP), CRM platforms, and call center tools. Proficiency in Microsoft Excel and Power BI for data analysis and reporting. Ability to interpret data and implement actionable insights for service improvement. Required Qualifications Education: High school diploma or equivalent required.bachelor’s degree in management or a related field preferred. MBA is an added advantage. Experience: Minimum 2 years of relevant experience in customer service or call center operations.Prior experience in technical support or order/parts management is preferred. Qualifications Preferred Attributes: Strong customer service orientation with a solution-driven mindset. Excellent verbal and written communication skills. Effective time management and organizational skills. Adaptability to fast-paced, dynamic work environments. Work Environment Role requires flexibility to work in a 24x7 rotational shift setup. Primary work hours will align with evening and night shifts (starting at 4:00 PM IST onwards). A collaborative, high-performance team environment focused on customer excellence.

Description The Analyst – Cummins CARE Operations is responsible for delivering timely, accurate, and professional support to customers including end-users, distributors, and dealers across multiple communication channels such as phone, email, and chat. Working under limited supervision, the role focuses on resolving product and parts-related inquiries, supporting order management, and ensuring positive customer experience through established Cummins tools and processes. Key Responsibilities Customer Interaction & Case Handling: Provide multi-channel (phone/email/chat) support and resolve customer queries related to products, services, and parts. Document all interactions accurately in Cummins systems as per process standards. Escalate non-routine or complex issues with appropriate supporting documentation. Utilize knowledge of Cummins tools, systems, and policies to offer timely and efficient solutions. Order Management & Parts Support Assist customers with order-related queries including parts availability, pricing, quote generation, order entry, invoice details, and shipment tracking. Coordinate across distribution functions to support smooth end-to-end order processing. Provide proactive updates and follow-ups to customers, ensuring satisfaction and transparency. Process Adherence & Improvement Adhere to defined processes and service level agreements (SLAs). Identify service gaps and contribute suggestions to improve customer-centric practices. Share feedback from customer interactions to drive process and system enhancements. Responsibilities Skills & Competencies: Core Competencies Action Oriented – Shows urgency and enthusiasm in taking on new challenges. Collaborates – Builds effective relationships and works cooperatively with others. Communicates Effectively – Delivers clear, audience-appropriate messaging. Customer Focus – Dedicated to meeting customer expectations and delivering solutions. Manages Conflict – Resolves disagreements while maintaining professionalism. Nimble Learning – Learns quickly and applies knowledge in new situations. Values Differences – Welcomes diverse perspectives and leverages them for better outcomes. Functional Competencies Service Capability, Capacity & Coverage – Applies understanding to ensure parts availability, support consistency, and meet customer demands. Service Documentation – Accurately captures customer and equipment data using required tools and systems. Warranty Process – Applies Cummins warranty practices to determine eligibility and file claims. Technical Skills Proficiency in Microsoft Excel and Power BI for reporting and analysis. Familiarity with ERP and CRM systems used in service and support environments. Analytical mindset to draw insights into customer interactions and support data. Education Qualifications & Experience: High school diploma or equivalent required. Bachelor’s degree in management or related field preferred; MBA is a plus. Experience Minimum 2 years of experience in customer service, call center, or parts/order support environment. Experience in ERP tools (e.g., SAP) and CRM platforms preferred. Technical or automotive/parts background is an added advantage.