Nightfall AI (www.nightfall.ai) is the unified platform that prevents data leaks and enables secure collaboration by protecting sensitive data and controlling how it's shared. For decades, legacy data leak prevention (DLP) solutions have failed to adequately protect sensitive information. Traditional DLP is outdated, intrusive, and complex - it wasn't designed for today's modern enterprise where users continuously share data across interconnected SaaS applications, endpoints, and now generative AI. Nightfall AI is the first AI-native DLP solution. We leverage AI to achieve twice the accuracy with a fraction of the false positives that overwhelm security teams. Nightfall does this without disrupting modern work patterns. Our AI-native platform spans sensitive data protection across SaaS, email, data exfiltration prevention on SaaS, endpoints, and data encryption. Nightfall's Developer Platform provides an open, flexible environment for developers to integrate our data classification and protection capabilities anywhere, including establishing trust boundaries for AI model building and consumption. Nightfall makes safeguarding sensitive data for every application simple and seamless. Organizations, from startups to global brands, trust Nightfall's software platform and APIs to discover, classify, and protect sensitive data. Responsibilities Be a product expert with a deep understanding of all customer scenarios. Analyze requirements/PRD and create test cases. Perform Web App & API end-to-end testing for all features and prepare test reports. Analyze test results, troubleshoot and report issues to the product engineering team. Find bugs, create detailed bug reports and verify fixes. Reproduce customer-reported issues and enable product engineers to debug. Define approaches and own load & stress testing of features. Requirements 8-10 years of experience as a Software Quality/Automation Engineer. Ability to work in a fast-paced environment with minimal supervision. Ability to solve QA infrastructural problems and can scale it Able to work closely with Product Management and Product Engineering. Experience in scripting with any of the languages like shell, python, perl. Experience of SaaS/cloud-delivered/Web application Testing and API Testing. Understanding of Database concepts with ability to write SQL queries. Experience with various testing tools (Postman, Selenium, etc) and defect management tools (Linear, Jira, etc) on Linux systems. Good to have performance testing experience with tools jmeter, gatling, etc. Good to have security testing experience with tools like Burp, Zap, etc. Preferred educational qualification: BE / BTech / MCA. About Nightfall: Nightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. As a leading enterprise technology company, our product affects the personal data that people entrust businesses to store & process with care every day. Critical data in modern organizations is often sprayed across a broad set of cloud data silos, and it's a herculean task for security & compliance teams to monitor, manage, and protect this highly sensitive data. Via machine learning, our product makes it easy for organizations to discover, classify, and protect this sensitive data across their cloud footprint - such as their corporate SaaS, data infrastructure, and even their own apps. In doing so, we prevent data leakage, provide unprecedented data visibility & protection across the cloud, and enable compliance. We're a technology startup founded in San Francisco, well-funded by leading institutional investors like Bain and Venrock, and a cadre of security & IT leaders from Okta, Salesforce, Atlassian, Splunk, FireEye, and more. Learn more on our website www.nightfall.ai or by reaching out via email at careers@nightfall.ai.
Nightfall AI is a unified platform that specializes in preventing data leaks and enabling secure collaboration by safeguarding sensitive data and regulating how it is shared. Traditional data leak prevention (DLP) solutions have historically fallen short in adequately safeguarding sensitive information. Nightfall AI, as the first AI-native DLP solution, employs AI to achieve twice the accuracy with significantly fewer false positives, thereby alleviating the burden on security teams without disrupting modern work patterns. Their AI-native platform extends sensitive data protection across various areas such as SaaS, email, data exfiltration prevention on SaaS, endpoints, and data encryption. As a founding member of the Technical Support team at Nightfall AI in Bangalore, you will play a pivotal role in overseeing issues in all support tiers, shaping the Support Team, and enhancing the overall customer experience. Your responsibilities will include resolving inbound issues through various channels like call, chat, and email, hiring, training, and leading a customer support team, establishing and reporting on SLAs for customer responsiveness and resolution time, collaborating with cross-functional teams to set requirements for effective support workflows, and utilizing data to drive continuous improvement internally and cross-functionally. **Key Responsibilities:** - Resolve inbound issues via call, chat, email, etc. through immediate resolution or ticket issuance and follow-up - Hire, train, and lead a customer support team focused on delivering an excellent customer experience - Establish and report on SLAs for customer responsiveness and time to resolution - Collaborate with Customer Success, Product Management, and Operations teams to set requirements for effective Customer Support workflows - Utilize data to drive continuous improvement within Customer Support and across other departments **Qualifications:** - 8+ years of experience in customer-facing communications, customer support/service, or contact center management - 4+ years of experience directly leading a customer support, service, or care team - Forward-thinking mindset with experience in leveraging new technology for live customer support - Proactive in learning new technologies/systems/features with minimal guidance - Proficient in using data to enhance customer experience, product quality, or operational efficiency - Ability to work in the office at least 2 days a week - Capable of working US East Coast business hours Nightfall AI is a cybersecurity startup dedicated to assisting organizations in securing and managing their sensitive data effectively. Their product simplifies the process of discovering, classifying, and protecting sensitive data across various cloud platforms, ensuring data security and compliance. With a strong backing from leading institutional investors and a team of industry experts, Nightfall AI is committed to providing cutting-edge solutions for data protection and security. For more information, visit their website at www.nightfall.ai or contact them at careers@nightfall.ai.,
About Nightfall: Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and end-users can be automatically trained and coached in the moment to self-heal violations that they introduce. Nightfall is backed by leading VC firms including Bain Capital Ventures (Enrique Salem - former CEO of Symantec), Venrock (early investors in Cloudflare), WestBridge Capital, Pear VC (early investors in Dropbox and Doordash), and a cadre of cybersecurity leaders including Frederic Kerrest (founder of Okta), Maynard Webb (former COO of eBay), Ryan Carlson (President of Chainguard), Kevin Mandia (founder of Mandiant), and many others. About the role: As a Backend Engineer at Nightfall, you’ll enable us to deliver our platform reliably, securely, and at a massive scale. You’ll help architect low latency, real-time microservices that process & detect sensitive data at scale. Responsibilities Building highly available and secure authentication and API services. Maintaining and evolving mission-critical internal databases and services. Optimizing and operating high volume auto-scaling streaming data services. Instrumenting streaming data services for visibility into utilization per customer. Writing and maintaining documentation about internal and public services. Requirements Expertise in one or more systems/high-level programming languages (e.g. Python, Go, Java, C++) and the eagerness to learn more. Experience running scalable (thousands of RPS) and reliable (three 9’s) systems. Experience with developing complex software systems scaling to substantial data volumes or millions of users with production quality deployment, monitoring, and reliability. Experience with large-scale distributed storage and database systems (SQL or NoSQL, e.g. MySQL, Cassandra) Ability to decompose complex business problems and lead a team in solving them Data Processing - experience with building and maintaining large scale and/or real-time complex data processing pipelines using Kafka, Hadoop, Hive, Storm, or Zookeeper 4+ years of experience
About Nightfall: Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and end-users can be automatically trained and coached in the moment to self-heal violations that they introduce. Nightfall is backed by leading VC firms including Bain Capital Ventures (Enrique Salem - former CEO of Symantec), Venrock (early investors in Cloudflare), WestBridge Capital, Pear VC (early investors in Dropbox and Doordash), and a cadre of cybersecurity leaders including Frederic Kerrest (founder of Okta), Maynard Webb (former COO of eBay), Ryan Carlson (President of Chainguard), Kevin Mandia (founder of Mandiant), and many others. About the role: About the Department Support Engineers, Customer Success Managers, Solution Architects, Account Managers, - all working together to help our customers adopt Nightfall and create superior Data Leak Prevention experiences. The Customer Success Organization at Nightfall helps customers solve real, technical problems while creating the revenue streams that help the company deliver on its promise to be the best AI / ML Data Leak Prevention platform in the market. Location: Bangalore, hybrid work from home/office What You’ll Do Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a self-starter? If so, Nightfall is seeking a founding member of our Technical Support team in Bangalore. As the founding team member, you will oversee issues in all support tiers, play a key role in shaping Nightfall’s Support Team and overall customer experience. We are looking for a unique person seeking the chance to build our dedicated support team from the ground up! Today, front line support is covered by CSMs with some advanced assistance from our Solutions team. We seek to establish a dedicated support team so that we can elevate the responsiveness and effectiveness when solving our customers’ technical issues. You’ll address issues raised through various channels like Slack and Zendesk, be a linchpin in the feedback loop to our Product organization, and be a key interface for production issues with our Engineering team. Responsibilities Resolve inbound issues via call, chat, email, etc. through either immediate resolution based on the SOPs you’ve developed or through ticket issuance and follow-up with cross-functional teams Hire, train and lead a customer support team responsible for ensuring an excellent experience for our customers Establish and report on SLAs for customer responsiveness and time to resolution Collaborate with our Customer Success, Product Management and Operations teams to set requirements for the software tools, systems and integrations needed for effective and connected Customer Support workflows Collect and leverage data to drive continuous improvement internally within Customer Support, as well cross-functionally with Engineering, Product, etc. Become an expert on the Nightfall platform and our integrations, while keeping up with industry trends in data security Qualifications 8+ years of experience in customer-facing communications, customer support/service or contact center management, with 4+ years of experience directly leading a customer support, service or care team Forward thinking mindset; experience in leveraging new technology to augment live customer support You take initiatives and are capable of learning new technologies / systems / features with little guidance History of using data to drive improvements in customer experience, product quality or operational efficiency Ability to be in office 2+ days/week Ability to work US east coast business hours Desirable Skills Experience writing RegEx Understanding of APIs and familiarity with integrations Nightfall supports like Slack, GoogleDrive, Salesforce, Jira, GitHub and M365 Basic experience with a scripting language like Python or JavaScript
About Nightfall: Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and end-users can be automatically trained and coached in the moment to self-heal violations that they introduce. Nightfall is backed by leading VC firms including Bain Capital Ventures (Enrique Salem - former CEO of Symantec), Venrock (early investors in Cloudflare), WestBridge Capital, Pear VC (early investors in Dropbox and Doordash), and a cadre of cybersecurity leaders including Frederic Kerrest (founder of Okta), Maynard Webb (former COO of eBay), Ryan Carlson (President of Chainguard), Kevin Mandia (founder of Mandiant), and many others. About the role: This is a role in the team that owns data exfiltration prevention on endpoints and requires a background in one of the following platforms: MacOS or Windows. Engineers in this team own the design and development of core features on Nightfall’s Data Exfiltration platform. This requires leveraging file & device interfaces and requires an in-depth understanding of Operating System internals. Responsibilities Designing and developing data exfiltration prevention apps, system extensions, and services on MacOS or Windows. Maintaining and evolving mission-critical agents on endpoints. Own complex features from design to delivery and troubleshoot issues from customers. Requirements Expertise in one of the following: Objective-C, Swift on MacOS or C/C++/C#.NET on Windows. Demonstrable expertise in developing agents on one of MacOS or Windows. On MacOS, practical development experience with Endpoint Security System Extension is required. A plus will be knowledge of IOKit and of MacOS VFS model. On Windows, practical development experience with WDF (Windows Driver Frameworks) and filter drivers is an advantage. Proven experience of leading or being important individual contributor for one or more significant projects. Consistently write concise and very well tested code. You can navigate and debug a complex code using the tools available and you have very strong attention to details. You can do OS-level research. Experience with kernel-level debugging processes and tools. Ability to use reverse engineering techniques and debugging of kernel space code is an advantage. You enjoy working in a dynamic environment and you are result oriented. You are the problem solver and like challenging tasks. Minimum 5+ years of related work experience.
You will be part of the team responsible for preventing data exfiltration on endpoints with a focus on the MacOS platform. Your role will involve designing and developing core features for Nightfall's Data Exfiltration platform by utilizing file & device interfaces and having a deep understanding of Operating System internals. Responsibilities: - Design and develop data exfiltration prevention apps, system extensions, and services on MacOS. - Maintain and enhance mission-critical agents on endpoints. - Take ownership of complex features from design to delivery and troubleshoot customer issues effectively. Requirements: - Expertise in Objective-C or Swift on MacOS. - Demonstrable experience in developing agents on MacOS. - Practical development experience with Endpoint Security System Extension on MacOS, knowledge of IOKit, and MacOS VFS model is a plus. - Proven track record of leading or contributing significantly to projects. - Ability to write concise and well-tested code consistently. - Proficient in navigating and debugging complex code with strong attention to detail. - Capable of conducting OS-level research. - Familiarity with kernel-level debugging processes and tools, with an advantage in using reverse engineering techniques and debugging kernel space code. - Thrive in a dynamic environment, results-oriented, and enjoy solving challenging problems. - Minimum of 5+ years of relevant work experience. Nightfall is an AI-native data loss prevention and insider risk management platform trusted by a diverse range of customers, from AI innovators to top banks. The platform helps organizations protect sensitive data across various channels, enabling innovation without compromising security. Backed by leading VC firms and cybersecurity experts, Nightfall's agentic platform automates data loss prevention, allowing security teams to focus on strategic tasks.,
About Nightfall: Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and end-users can be automatically trained and coached in the moment to self-heal violations that they introduce. Nightfall is backed by leading VC firms including Bain Capital Ventures (Enrique Salem - former CEO of Symantec), Venrock (early investors in Cloudflare), WestBridge Capital, Pear VC (early investors in Dropbox and Doordash), and a cadre of cybersecurity leaders including Frederic Kerrest (founder of Okta), Maynard Webb (former COO of eBay), Ryan Carlson (President of Chainguard), Kevin Mandia (founder of Mandiant), and many others. About the role: As a Backend Engineer at Nightfall, you’ll enable us to deliver our platform reliably, securely, and at a massive scale. You’ll help architect low latency, real-time microservices that process & detect sensitive data at scale. Responsibilities Building highly available and secure authentication and API services. Maintaining and evolving mission-critical internal databases and services. Optimizing and operating high volume auto-scaling streaming data services. Instrumenting streaming data services for visibility into utilization per customer. Writing and maintaining documentation about internal and public services. Requirements Expertise in one or more systems/high-level programming languages (e.g. Python, Go, Java, C++) and the eagerness to learn more. Experience running scalable (thousands of RPS) and reliable (three 9’s) systems. Experience with developing complex software systems scaling to substantial data volumes or millions of users with production quality deployment, monitoring, and reliability. Experience with large-scale distributed storage and database systems (SQL or NoSQL, e.g. MySQL, Cassandra) Ability to decompose complex business problems and lead a team in solving them Data Processing - experience with building and maintaining large scale and/or real-time complex data processing pipelines using Kafka, Hadoop, Hive, Storm, or Zookeeper 4+ years of experience