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3.0 - 5.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Greeting from Infosys BPM Ltd., We are hiring candidates for Mortgage Services Skill. Please walk-in for interview on 18th July 25 at Bangalore Location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** Process Specialist- 1Yr to 5Yrs experience: https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-216794 Interview details: Interview Date: 18th July 25 Interview Time: 9:30 AM till 12 PM Interview Venue: JP Nagar: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoor Convention Centre (NOTE: No Candidate parking facility will be available Documents and things to Carry:: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations Job description for Mortgage services Position: JL 2A Requirements: 1. Good understanding of mortgage services 2. Should have a minimum working experience of 1.5 years in mortgage services 3. Good understanding of mortgage life cycle 4. Good verbal and written communication 5. Should be comfortable working long hours to meet deadlines. 6. Strong Customer Service Skills 7. Good knowledge in MS office skills- MS Word, Excel & PowerPoint Presentations 8. Knowledge of all the Title Documents and HOI and HOA documents 9. Willingness to work in multiple shifts Educational qualification and experience 1. Bachelors degree in commerce, business administration 2. Masters degree in business administration or business management is also acceptable 3. Min 1.5 years of experience in mortgage services is preferred. Duties and responsibilities 1. Verifies, compiles, and types application information for mortgage loans: Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment 2. Recommends that loans not meeting the standards be denied. 3. Records data on status of loans, including number of new applications and loans approved, canceled, or denied 4. Gather all initial documentation required based upon Sub lender requirements Review / Validate Additional Liens, Active Judgments and Bankruptcies in a Title Commitment Complete the Subordination package as per Sub lender requirements 5. Recommend whether to approve or deny the application based on the data collected. 6. Review the loan package for the client 7. Validate the package as per the country specific requirement and regulatory requirement 8. Review the closing conditions 9. Informs supervisor about the discrepancy in title or survey Interview Location: JP Nagar Work Location: Bangalore Qualification: Graduates & Post graduation Designation: Senior Process Executive/ Process Specialist Job Level: 2A & 3A Shifts: US Shift Experience: 1.5 Yrs to 6 Yrs Immediate Joiners only Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Recruitment team.

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0.0 - 1.0 years

2 - 3 Lacs

Noida

Work from Office

Profile Offered: Associate Recruiter (US) Eligibility & Selection Process:- - Fresher candidates with exceptional written and verbal communication skills. - Should be open to work in Night Shift. - For this requirement, highest qualification should be either Graduate or Post Graduate ONLY. ( Batch of 2023-2024 from a recognized University/College) CTC offered : INR 3,27,552.00 (Including Benefits) + lucrative incentives based on performance on monthly basis. Mode of Joining - Work from office Shift - Night Shift Working Days - Monday to Friday (Saturday & Sunday fixed off) Onsite from Day 1 Bond Details - Service bond of 12 Months Benefits: Health Insurance, cab facility for pick and drop, complementary meal Appraisal Cycle: 12 months cycle from the date of joining. Job Location: Noida sector-64 COMPANY OVERVIEW : ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI and has branched out to include 12 primary national offices, 9 secondary offices and 2 international offices providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include Information Technology, Telecommunications, Energy, Engineering, Financial Services, Food & Beverage, Government/Defence, Biotech/Pharmaceutical, Cable, Clinical, Consumer Services, Healthcare, Insurance, Logistics, Manufacturing, Media, Mortgage, Oil & Gas, Pharmaceutical, Retail, Scientific, Services, Transportation, and Utilities. • Founded in 2000 • Certified Woman-Owned Business Enterprise (WBENC and NWBOC Certified) ICONMA is $100mn+ company. ICONMA ranks in the Top 10% of staffing vendors and has received numerous awards for delivering outstanding services and providing the highest standard of quality Nationwide presence helps ICONMA support clients with multiple locations. We help organizations operate more productively. We improve profitability, top-line growth, customer service, and cost management by providing: Full Range of Specialized Staffing Services and Solutions including Managed Resources, Individual Consulting, Contract to Hire, Direct Hire, Payroll Services, and On-site Management. Project Delivery. For more information, please visit us at http://www.iconma.com

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1.0 - 4.0 years

2 - 6 Lacs

Navi Mumbai, Maharashtra, India

On-site

Hiring for Banking Voice Location: Malad / Thane (Mumbai) Process Type: Inbound Customer Service (Voice) Job Description: Join one of the world's leading financial institutions in a dynamic Customer Service Voice Process role. You'll be responsible for assisting customers with their banking-related queries, ensuring high levels of satisfaction and service quality. Eligibility Criteria: Education: HSC / Graduate Experience: Minimum 1 year of experience in BPO/Customer Service is mandatory CIBIL Score: Must be above 650 Availability: Immediate joiners only Shift: Rotational shifts (Night shifts included) Work Days: 5 days working, 2 rotational offs Mode: Work from Office Salary & Benefits: In-hand Salary: ?35,000 Bonus: ?50,000 after completion of 6 months Perks: One-side transport provided Growth opportunity within the company International-level process exposure Process Type: 100% Inbound Voice Process Banking/Finance Domain Support Customer query resolution over calls Interested candidates can Call or WhatsApp on given no - 7304533683 Regards, HR.Spurthi Vibrantzz Management Services,

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0.0 - 5.0 years

3 - 7 Lacs

Bangalore/Bengaluru

Work from Office

Only candidates available in Bangalore shud apply No Virtual Interviews Cal HR Saif @ 9916382126 14k Joining bonus Exp Salary upto 44k TH+ Inc Fresher Salary 25k TH+ Inc Shift Alwnce 1780 Freshers/Exp 12th /Grad/UG 5 Day Work/ 2 day of R shift/off

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0.0 - 4.0 years

0 Lacs

noida, uttar pradesh

On-site

As a full-time IT role, we are seeking young freshers who are eager to embark on a career opportunity. It would be beneficial to have experience in tele-calling or customer support. The ideal candidate should possess good common sense and excellent communication skills. Additionally, a willingness to work night shifts is necessary for this position. This role primarily focuses on recruiting activities and is suitable for individuals who are starting their career journey. The job is onsite, providing a hands-on experience in the IT sector. If you are a motivated individual with the above-mentioned qualities, this could be a great opportunity for you.,

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0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a candidate for this position, you will be expected to work full-time in a permanent role. This opportunity is open to both experienced individuals and fresher candidates. The benefits offered include health insurance, provident fund, and the option to work from home. The working schedule for this position is Monday to Friday, with night shifts required. In addition to the base salary, there is a performance bonus and a yearly bonus available based on your work performance. Please note that the work location for this position is in person, and you will be expected to be present at the designated workplace during working hours.,

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

Greetings from Jobshop, Embark on a journey of career excellence with India's premier BPO recruitment company! Dial up your career ambitions by calling HR Fouzia @7975448259 Customer Support Executive International Voice Process (UK Shift) Location: Bangalore Contact HR: Fouzia 7975448259 Kickstart Your Career with a Top International BPO! Are you a fresher with excellent English communication skills? Or an experienced professional ready for a new challenge? Join leading BPOs hiring for international voice process (US/UK-based clients) . Job Role: Interact with US/UK customers via voice (call-based) process Provide effective solutions and support to resolve queries Handle customer concerns with empathy and professionalism Follow up on open issues and ensure timely resolution Use internal tools to document and process customer requests Maintain service quality and adhere to process guidelines Eligibility Criteria: Education: Any Graduate / Undergraduate Experience: Freshers & Experienced (BPO or Voice Process preferred) Language: Excellent English communication skills (mandatory) Shifts: Rotational UK Shifts (Night shifts with 2 days off) Joiners: Immediate joiners preferred Salary Details: Freshers: Up to 21,000 Take-Home Experienced: 23,000 38,000 Take-Home Perks & Benefits: 5-day work week with 2 rotational offs Growth opportunities with top global BPOs On-the-job training & career development Performance-based incentives Call Now to Apply: HR Fouzia 7975448259 Or WhatsApp your resume for quick screening and scheduling.

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0.0 - 5.0 years

3 - 5 Lacs

Noida

Work from Office

Contact insurance companies in the US to follow up on unpaid or denied medical claims Review patient account information resolve denials or rejections Work on hospital billing claims Analyze denial codes, understand reason for denials Required Candidate profile Document update the system with call outcomes and next steps Ensure adherence to HIPAA guidelines internal quality std Meet daily and weekly targets for call volume resolution Communicate effectively Perks and benefits Perks and Benefits

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0.0 - 4.0 years

0 - 0 Lacs

bangalore, noida

On-site

Job Description: We are hiring AR Callers (Account Receivable Callers) for a leading US healthcare process. The role involves following up with insurance companies in the US to resolve outstanding claims and ensuring revenue cycle management efficiency. Key Responsibilities: Follow-up with insurance companies for claim status. Analyze and resolve denied and unpaid claims. Understand US healthcare revenue cycle management (RCM). Work on aged accounts, EOB, and ERA. Maintain productivity and quality standards as per process requirements. Skills Required: Excellent English communication skills. Knowledge of US healthcare terms (EOB, Denials, AR follow-ups). Experience in voice-based process (preferably healthcare). Strong analytical and problem-solving skills. Willingness to work in Night Shifts. To Apply: Please Contact us / Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement Assistance White Horse Manpower Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051. Contact Numbers: 8884139292 / 8884572014

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1.0 - 6.0 years

2 - 4 Lacs

Chennai

Work from Office

Hiring for International Voice process Location- Chennai. Hiring for International BPO- Non Voice Process Minimum 1 Yr Experience in International BPO Salary 2.7lpa -4.5lpa(Depends on Experience) Call Harish 7043053572 TO APPLY. . Required Candidate profile Excellent communication in English is required Immediate joiners preferred Candidate should be ready to work from office Call Harish 7043053572 TO APPLY.

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0.0 - 2.0 years

0 - 2 Lacs

Thane, Airoli

Work from Office

Job Overview: We are looking for enthusiastic and customer-focused individuals to join our Voice/Blended Support Team. The ideal candidate should possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer service in a dynamic, shift-based environment. Key Responsibilities: • Handle inbound/outbound customer interactions via voice calls. • Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism. • Maintain detailed and accurate call logs and follow standard operating procedures. • Achieve performance targets related to quality, accuracy, and customer satisfaction. • Demonstrate effective communication and listening skills to address customer needs efficiently. • Adapt to flexible shifts and rotational schedules as per business requirements. • Upsell or cross-sell products/services when required. Eligibility Criteria: • Graduates (freshers) with excellent communication skills are encouraged to apply. • Preference given to candidates with prior BPO experience and complete joining documentation. • Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams. • Mandatory: PAN card is required during the hiring process Thanks & Regards, Gaurav Srivastava Phone No. 8470085479/9354549772 Email:gaurav@protonlogics.in www.protonlogics.in

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1.0 years

2 - 3 Lacs

Hyderabad/Secunderabad

Work from Office

Circle IT Solutions is hiring HR Recruiters ( HR Coordinator (Recruiter)) ** If you are fresher and having non-relevant experience, please don't apply . ** Timings: 06:30 PM IST to 03:30 AM IST (EST timings) Location: 4TH FLOOR, JYOTHI IMPERIAL, GACHIBOWLI, Hyderabad, Telangana Land Mark: South India Shopping mall building, Gachibowli Candidates must be open to work in office ( On-site / No Remote) and Night shift. Roles and Responsibilities Sourcing, Screening and interviewing the candidates according to the Internal requirements. To understand job requirements and deliver qualified candidates. Job Posting in various Portals and generate the data. Shortlisting of CVs and Communicating with candidates. Scheduling the Telephonic and Direct Interviews according to the requirement. Feedback from the Interviewer and candidates. Communicate with past applicants regarding new job opportunities. Maintain candidate databases. Knowledge in visa terms US Citizens, EADs, Green Card Holders, OPT, CPT and H1B consultants. Proficient knowledge in US employment tax terms such as 1099,W2, and Corp to Corp(C2C) placing candidate on contract, contract to hire and full-time Positions. Experience in using job boards like Dice, Monster, Techfetch , Linkedin , CareerBuilder, Google groups , indeed, Naukri etc. Desired Candidate Profile Must have a great understanding of recruitment process. Must be having good communication skills. Willing to work effectively. Go-Getter-Attitude. Willing to work in Night Shifts. US IT Staffing Industry experience is an added advantage. Perks and Benefits Attractive Salary - Best in the Industry Performance Bonus Paid holidays PF + Medical Insurance. H1B sponsorship for the Top performers (Indian Office employees) Note: - Females Required. (NO CAB facility) Interested candidates can send the resumes to shobhana@circleitsolutions.com or Call/ Whatsapp @ 9133366481 Work location: # 1D, 4TH FLOOR, JYOTHI IMPERIAL, GACHIBOWLI SERLINGAMPALLY, RANGA REDDY , TELANGANA - 500 032. Landmark: South India Shopping mall building ( Headquartered in Herndon, VA). Note: Incase if you are unavailable for this position, please feel free to pass on this email to your friends or colleagues who might be interested.

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0.0 - 5.0 years

3 - 8 Lacs

Noida, Gurgaon/Gurugram, Delhi / NCR

Work from Office

Hiring For B2B Client Servicing Role || SAAS Based Organization || Candidates should have Excellent communication skills. Sal up-to :- 9 Lpa Fixed Shift , Fixed Off, WFO ONLY Annual Bonus Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me Rohan Contact : 9718356745 Call or WhatsApp your resume for the same.

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0.0 - 5.0 years

2 - 4 Lacs

Gandhinagar, Ahmedabad, Vadodara

Work from Office

JOB TITLE: Chat Service Representative - Work from Office @ Ahmedabad Site- CTC: 30,000 to 40,000 (based on experience and last drawn salary) Job Responsibilities: Respond to customer inquiries via chat and email Weekly Off: Two rotational days Required Candidate profile Should be ready to move to Ahmedabad Must Have Excellent Command On Spoken English and Written Flexible to work in rotational shifts Perks and benefits House Allow +Food Allow + Transportation Allow

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1.0 - 3.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Greeting from 247.ai, Here are the key details for your walk-in interview between Monday- Saturday Time: 11:00 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Position : International Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: 2.5 LPA to 3.8 LPA + Incentives 2way cab facility provided Key Requirements & Responsibilities: Qualification: Graduates and UGs. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle enquiries and resolve issues from International clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Use CRM tools effectively. Candidates with prior BPO experience. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Wajiha , Reference Code- 134 & Phone number-8147753260 ] We look forward to meeting you in person! Best regards, Wajiha Talent Acquisition Team [24]7.ai

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1.0 - 6.0 years

4 - 6 Lacs

Gurugram, Delhi / NCR

Work from Office

Min 1 years international telecom/web/live chat experience required Salary upto 5 to 6 Lpa 5 Days working || 2 off Rotational shift Both side cabs For more details Call HR sanjana @9999129207 Need immediate joiner Required Candidate profile NOTE :- Candidates Must be from international sales chat background

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0.0 - 1.0 years

2 - 3 Lacs

Chennai

Work from Office

Preferred candidate profile Freshers / Experienced Candidates With Good Communication Skills. Knowledge Of Basic Computer Operations. Excellent Listening And Speaking Skills. Excellent Analytical & Multitasking Skills. Experience Of Working On Excel Data Driven Modules. Work From Office With Rotational Shift Timings, Blended Process Candidates Should Have Good English Excellent Email Writing Skills JD US Shifts, With Major Night Shift Only Graduates are eligible Freshers are preferred Perks and benefits 1side cab Facility Shift Allowance

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0.0 - 2.0 years

1 - 4 Lacs

Mohali, Chandigarh, Panchkula

Work from Office

Roles and Responsibilities Brief Role : Job Description HIRING FRESHERS FOR Customer Service Process - Voice Process - Inbound - Rotational Shifts - Huge incentives - sal Upto - 15k to 35K In hand - Meals Cabs Provided Desired Candidate Profile 12th, Graduate Fresher can Apply Applicant should have excellent communication skills Call 9988350971 9988353971 7508062612 01725000971 WhatsApp number 9781021114 Perks and Benefits Incentive 1 lakh

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0.0 - 2.0 years

1 - 4 Lacs

Kolkata, Chennai, Bengaluru

Work from Office

Roles and Responsibilities * Fresher can also apply * Package upto 10k to 35 k 12th or Graduate * Day Shift / 24*7 Shifts * Both Side cabs + Meals Domestic and International call Center WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32

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0.0 years

3 - 4 Lacs

Pune

Work from Office

Attention Freshers! There is an excellent opportunity available for the position of Case Processing Executive at AM Infoweb. About Us: Join our dynamic team at AM Infoweb, a leading firm in the KPO industry, specializing in international voice processes. We're currently seeking passionate individuals to join us as Case Processing Executives. Requirements: Graduates or those awaiting graduation results are welcome to apply. Exceptional communication skills in English. Salary and Benefits: Competitive salary: Up to 25,000 INR CTC. Additional incentives: Earn up to 7,000 INR. Comprehensive health insurance coverage. Process-specific tenure incentives (PSTI). Immediate Joining: We're looking for immediate joiners ready to embark on a fulfilling career journey. Walk-in Interviews: Time: 1 pm to 9 pm Location: Office no. 3A, Building 3, 7th floor, Cerebrum IT Park, Kalyani Nagar, Pune- 14 Contact Details: For queries and to schedule an interview, please reach out to Sahin Parveen Contact Number: 9922876591 Email: sahin.parveen@aminfoweb.co.in Don't miss out on this excellent opportunity to kickstart your career with AM Infoweb. Join us and be a part of our vibrant team!

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0.0 - 5.0 years

2 - 3 Lacs

Hyderabad, Bengaluru

Work from Office

-Excellent Communication Skills. -Customer Handling and Problem Solving skills. -Candidate should be in having their own system and wifi for Work from Home. -HSc or Graduate, Freshers, can Apply and Contact on 8770838904/7014375099.

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0.0 years

0 - 2 Lacs

Navi Mumbai, Mumbai (All Areas)

Work from Office

NOTE:- This for the freshers. Job Description: Position: Customer Service Executive (Voice US Healthcare Domain)- WIPRO Location: Airoli, Mumbai Shift Timing: Night Shift Process Type: US Healthcare Key Responsibilities: Handle inbound/outbound customer interactions via voice calls. Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism. Maintain detailed and accurate call logs and follow standard operating procedures. Achieve performance targets related to quality, accuracy, and customer satisfaction. Demonstrate effective communication and listening skills to address customer needs efficiently. Adapt to flexible shifts and rotational schedules as per business requirements. Upsell or cross-sell products/services when required. Eligibility Criteria: Graduates (freshers) with excellent communication skills are encouraged to apply. Preference given to candidates with prior BPO experience and complete joining documentation . Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams. Mandatory: PAN card is required during the hiring process Contact : vinay.8.kohli@niitmts.com For Quick response - Connect with me on WhatsApp - 6394041147 NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call sangeeta 9176078282 for more info Thanks, sangeeta 9176078282

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0.0 - 1.0 years

1 - 2 Lacs

Chennai

Work from Office

Preferred candidate profile Freshers / Experienced Candidates With Good Communication Skills. Knowledge Of Basic Computer Operations. Excellent Listening And Speaking Skills. Excellent Analytical & Multitasking Skills. Experience Of Working On Excel Data Driven Modules. Work From Office With Rotational Shift Timings, Blended Process Candidates Should Have Good English Excellent Email Writing Skills JD US Shifts, With Major Night Shift Only Graduates are eligible Freshers are preferred Perks and benefits 1side cab Facility Shift Allowance Eligible candidates are requested to share the cv in 9740391528 (Do Not Call)

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0.0 - 4.0 years

3 - 5 Lacs

Hyderabad

Work from Office

JOB DESCRIPTION This role involves delivering exceptional customer service, primarily through inbound calls, addressing inquiries about healthcare policy provisions from employer-provided plans. Outbound calls are also conducted as dictated by client-specific processes. Work-Life Balance : Enjoy a 5-day work week with 2 rotational days off Global Shift Alignment: Work primarily during US business hours. Compensation & Perks: Competitive annual CTC ranging from 3 lakh to 5.5 lakhs per annum Free transportation service available for commutes within a 30km radius Education High School Diploma or equivalent required or any degree preferred. Experience We are hiring both fresher and experienced (should possess exceptionally great communication skills in English ) Skills & Knowledge Fluent in business English (written and spoken). Key Responsibilities Include : Information Delivery: Providing accurate and comprehensive benefits and claims information to customers. Query Resolution: Responding to telephone requests concerning policy coverage, claim status, and other policy-related inquiries. Research & Support: Researching and discussing options regarding various aspects of an insured's policy and provider information, such as claim status and PDP application status. System Navigation: Efficiently accessing and utilizing multiple electronic systems to provide complete and accurate responses. Claim Adjustments: Researching and executing correct procedures for sending notifications when claim adjustments are necessary. Relationship Management: Enhancing and strengthening the relationship between the customer and MetLife. Provider Interaction: Clearly understanding and responding to providers in a dynamic, fast-paced environment, while promoting MetLife's quality image. Professional Conduct: Performing all responsibilities consistently and professionally, utilizing strong verbal, interpersonal, and quality service skills. Multichannel Support: Handling inbound customer calls courteously, timely, and professionally, including managing inquiries via email and live chat. Active Listening & Problem Solving: Actively listening to customers, understanding their needs, and resolving issues effectively. Escalation Management: Escalating customer issues to appropriate staff and management for resolution as needed. First Call Resolution: Ensuring first call resolution through effective problem-solving and call handling. Process Adherence: Strictly following client program processes and performing all tasks courteously and professionally. Knowledge Utilization: Utilizing knowledge base resources and training to accurately answer customer questions. Record Keeping: Creating and maintaining accurate customer records with detailed call information. Documentation: Accurately documenting call resolutions in the appropriate systems. Financial Compliance: Strictly adhering to client processes for handling financial issues and inquiries. Confidentiality: Complying with all requirements concerning confidential and personal information. Policy Adherence: Following all required scripts, policies, and procedures. Schedule Compliance: Adhering to all attendance, work schedule, and scheduled training requirements. Rounds of Interview: HR Screening Online Assessment Manual Voice Assessment Operations Interview Please ensure that you are mentioning Job Posting on the CV when you come for the walk in interview.

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