240 Nice Jobs - Page 8

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

Key Responsibilities: Department Overview: The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders. Job Description Successful candidates will be responsible for ...

So, what’s the role all about? As a Program Manager you will be responsible for Planning and leading the product releases, overseeing multiple projects and initiatives that support the organization's strategic goals, tracking work plans and schedules, controlling deliverables, aligning with stakeholders, ensuring cross products synchronization, tracking product and program KPIs and providing status updates to management at product and or program level. End to end Agile project management responsibility– scope, quality, schedule and resources along with risk management organizational release readiness This will be an individual contributor role but will involve working closely with scrum team...

Job Summary We are seeking a Process Specialist for our P&C team with 4 to 6 years of experience. The ideal candidate will have expertise in Business Operations Insurance Products and MS Office. This hybrid role requires night shifts and proficiency in English. The candidate will focus on renewals and changes/endorsements within the insurance domain. Responsibilities Oversee the processing of renewals and changes/endorsements in insurance products Ensure accuracy and compliance in all business operations Utilize MS Office tools to manage and document processes efficiently Collaborate with team members to streamline workflows and improve productivity Provide support and guidance to junior sta...

So, what’ s the role all about? We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D. This is an advanced individual contributor role with strategic influence—requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact? Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audie...

So, what’s the role all about? We are looking for are developer with strong experience in design and coding, having a good understanding of developing Microservice application on cloud. Also, the person should have a keen focus on code quality, being able to write unit tests, do code reviews with a specific focus on security, and assisting, training, and coaching of other developers in writing secure software. How will you make an impact? Deliver high quality, sustainable, maintainable code. Introduce security features and fixes in existing code base. Writing secure code and harden existing features. Participate in reviewing design and code (pull requests) for other team members – again with...

So, what’s the role all about? We are seeking a skilled and experienced Developer with expertise in .net programming along with knowledge on LLM and AI to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on AI functionality. Your role will involve designing and implementing robust and scalable AI solutions, ensuring efficient agent experience. You will collaborate closely with cross-functional teams, including software developers, system architects, and managers, to deliver cutting-edge solutions that enhance our contact center experience. How will you make an impact? Develop, enhan...

Roles and Responsibilities Design, develop, test, deploy, and maintain IVR solutions using Nice CXone platform. Collaborate with cross-functional teams to identify business requirements and design customized IVR workflows. Implement ACD (Automatic Call Distribution) systems for efficient call routing and management. Troubleshoot issues related to IVR development, testing, deployment, and maintenance. Ensure compliance with industry standards and best practices in contact center technology operations. Desired Candidate Profile 5-10 years of experience in IVR development using Nice CXone platform. Bachelor's degree in Any Specialization (B.Tech/B.E.). Strong understanding of contact center tec...

1. Solution design and implementation 2.Enterprise architecture 3. Implementation of Best Practices and Templates 4.Delivery Operating Model Governance 5.Thought leadership and customer advocacy:

So, what’s the role all about? The Support Engineer role is to deliver technical support to end users about how to use and administer the NiCE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from S...

So, what’s the role all about? At Actimize, we stop bad actors from doing bad things. We are a leading Financial Crime & Compliance (FCC) organization dedicated to protecting institutions and their customers from evolving financial crime threats. We’re seeking a Specialist Product Owner to drive innovation and lead the development of cutting-edge solutions that address compliance challenges, improve risk management, and enable seamless operations for our clients. This role offers the opportunity to shape products that combat financial crime while ensuring adherence to complex regulatory requirements. The ideal candidate will combine domain expertise, strategic thinking, and technical acumen ...

So, what’s the role all about? We are seeking a highly skilled and motivated Engineering Manager to lead our Communication Surveillance team, focused on building scalable compliance solutions for financial markets. You’ll drive R&D delivery, technical excellence, quality & manage a high-performing team, and ensure delivery of robust surveillance systems aligned with regulatory requirements How will you make an impact? Lead and mentor a team of software engineers in building scalable surveillance systems. Drive the design, development, and maintenance of applications using .NET Core and C# . Collaborate with cross-functional teams including App OPS, DevOps, Professional Services and product O...

So, what’s the role all about? This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products. We are seeking for a Senior Fraud Analy st to join our dynamic Fraud Analytics team . The ideal candidate will analyze financial institution data, assess fraud risks and enhance detection strategies to combat fraudulent activities. How will you make an impact? Analyze and validate financial institutions' data to identify potential fraud risk indicators Perform statistical analysis for fraud prevention products Assess real-time transactions, alerts and fraud labels to identify potential fraud Identify fraud trends and patterns to enhance detec...

So, What’s the role all about? The Specialist Product Manager will be working with product leaders and will contribute to shaping the strategy, creating a plan, and driving execution towards launch. You are responsible for establishing, maintaining, and planning the backlog for the assigned products, and working with R&D, DevOps, and other dependent teams to deliver the solutions. You will be viewed as the "expert" for accurate and credible information on market needs, priorities, and the product for your assigned area. This position also includes ensuring that the solution supports the company’s overall strategy and goals. How will you make an impact? Actively explore and apply user researc...

So, what’s the role all about? We are seeking a skilled and experienced Developer with expertise in .net programming along with knowledge on LLM and AI to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on AI functionality. Your role will involve designing and implementing robust and scalable AI solutions, ensuring efficient agent experience. You will collaborate closely with cross-functional teams, including software developers, system architects, and managers, to deliver cutting-edge solutions that enhance our contact center experience. How will you make an impact? Develop, enhan...

Job description Job Title: GenesysCloud CX Contact Center consultant Duration: Full time role Location: Onsite (Bangalore Bagmane Tech Park) Note: Need someone who can join in less than 30-45 days. Note: Need someone who can join in less than 30-45 days. Note: Need someone who can join in less than 30-45 days. Top Skills: Looking for GenesysCloud CX Contact center (Proficient and Must) experience. NICE-WFM (Proficient and Must). Salesforce (Must). AWS connect (Nice to have). Job Description: : Duties: Deliver scalable, high-quality Salesforce services in support of our company mission Design, develop, test, and document scalable, high-quality business solutions on the Salesforce platform Rec...

So, what’s the role all about? The purpose of this position is to deploy, operate and maintain NiCE’s global customer hosted databases, while also resolving customer issues that require direct access to the database infrastructure, and acting in an appropriate professional working style. The Engineer will report to the Manager, Infrastructure Cloud Operations while acting as part of the Database Team managing the databases in On-Prem data centers and AWS Cloud. How will you make an impact? AWS console administration New deployment tasks for databases & RDS services AWS RDS DB health check & availability checks using tools like CloudWatch and performance Insight. Read & analyse log/error log ...

So, what’s the role all about? We are looking for an experienced QA professional with a strong background in testing distributed systems. The ideal candidate can work independently, has strong experience with test automation, and is self-driven to ensure high-quality software delivery. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact? Design, develop, and maintain scalable test automatio...

SUMMARY Hiring Now: Business Development Executive Fresher & Experienced Welcome! Location: Kolkata Salary: 13,500 to 16,500 + Incentives (up to 6,000) Shift: Day Shift 9: 30 AM 7: 00 PM Work Days: 6 Days a Week 1 Rotational Week Off Job role: Visit 50+ retail outlets daily as per route plan Build strong relationships with retailers Promote products & secure sales orders Ensure product visibility & in - store merchandising Track daily sales, market feedback, and trends Ensure minimum 50% productivity on visits Requirements Freshers & experienced candidates Any UG/ Graduate Field sales experience preferred Must own a two - wheeler Benefits Fixed Salary + Performance Incentives Great Learning ...

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? In this position we are looking for a Strong Robotic Process Automation Engineer to work with Professional Services teams, Solution Architects, and Engineering teams, managing an On-prem to Azure Cloud onboarding and customer data ingestion automation solutions.The Engineer will work with US and Pune Cloud Services and Operations Team as well as other support teams across th...

Education Qualifications & Experience: Bachelor's degree in any field, Data or Business Analytics or a related field (preferred) 5+ years of experience in international call Centre quality assurance, Good to have experience with at least 2 years working with speech analytics or AI-driven monitoring tools Key Responsibilities: Recognize agent or process opportunities from operation's meetings, calibration, call scores, dashboards, KPI targets, quality reports, and AI-based tool reporting Build queries on an AI tool for capturing opportunities, failures, gaps, improving scorecards, for specific business requirements, improving sales, and on requests from Operations or Quality teams. Schedule r...

Role : Telecom Engineer with NICE inContact Location: Gurugram Mode: Work from Office 24*7 Education and Essential Experience: Bachelor degree in Engg. 4 + years overall experience. Mist have exp in NICE inContact CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API Good to have Contact Center domain exp Certifications in contact center management or NICE CXone platforms are advantageous IGT Solutions provides equal employment opportunities to all individuals based on jobrelated qualifications and ability to perform a job, without regard to age, gender, gender i...

Role & responsibilities The Project Manager leads the team through the project life cycle by establishing a plan that maximises value to the stakeholders, ensuring the execution of that plan and tracking the teams performance against it. The project manager ensures that the project is optimised to prioritise value within balanced constraints and manages expectations through changing environments. Primary Responsibilities: • Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility and that reasonable commitments are made. • Develop and maintain detailed project plans, schedules, and milestones to track progress, adapting plans as required. • ...

So, what’s the role all about? The Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from S...

Key Responsibilities: The Service Desk Solution Manager works with a team of Solution Managers and Solution Architects in the Solution Management organization within our Digital Workplace Solutions business unit. As such, this role is responsible to create durable and commercially viable solutions using innovative technology, process improvements, and reseller partner opportunities that will enable Unisys to both expand its Service Desk business and improve the efficiency of those services. The Service Desk Solution Architect will contribute to the ideation, technology architecture, collateral development, creation of Service Descriptions, delivery partner engagement, go to market strategy, ...