320 Nice Jobs - Page 7

Job Summary: As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customer's needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders ...

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services (commercial, market access, medical affairs), and medical communications solutions for the life sciences industry. Our global team is composed of nearly 1,000 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space. At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community, and fun. We love to celebrate our people and we are...

Hiring for a Top BPM 9+ Yrs total with 5+ Yrs exp in Genesys/Amazon connect/NICE/Avaya & CAI Sol like Kore.ai, Google CCAI 2+ yrs of extensive exp in WFM Knowledge of Jira and Scrum Share resume on shikha@imaginators.co or whatsapp on 9599868088

How will you make an impact? Coordinate with Architecture to understand and develop platform architecture Develop a RESTful API solution built on the AWS API Gateway written with and using lambda best practices Work with CloudFormation templates to extend and refine our AWS infrastructure Maintain and support SANs disk based solution Understand and define performance level needs for the platform Define Cloudwatch logs, alarms, legacy application logs, troubleshoot them and fix issues in a defined release cadence Integrating with multiple internal products to provide seamless CXone CCaaS offerings Manage IAM permissions and work with DevOps to maintain “least privilege” Develop and refine Jen...

Real Time Analyst (RTA) Location: Bangalore (WFO) Shift: Rotational (24/7) NP: 0 to 15 Days Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Preferred Skills & Qualifications: 1-3 years of experience in WFM ...

Real Time Analyst (RTA) Location: Bangalore (WFO) Shift: Rotational (24/7) NP: 0 to 15 Days Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Preferred Skills & Qualifications: 1-3 years of experience in WFM ...

So, what’s the role all about? The Senior Cloud Transformation Engineer works as an operational resource for a specific software application or suite of applications and accompanying infrastructures. This includes implementation of new systems as well as providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources. How will you make an impact? Supports NICE Engage and Multi-ACD . Understand AudioCodes Configurations and work with AudioCodes for resolutions and bug fixes. Know how PBX Cisco, Avaya and others work and integrate CTI Integration and SIP troubleshooting. Familiar with...

Responsible for developing and managing accurate long-term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channels (voice and non-voice.)

SUMMARY Essential Requirements Bachelor’s degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, or a related field. 3 years of professional experience with minimum 1 years of experience in contact centre tech support or telephony technology. Willing to work in 24/7 rotational shift Knowledge and experience in effectively working with the ITIL framework Ability to effectively articulate technical challenges and solutions Experience in supporting customers around the globe and willing to work in shift hours Personal profile: analytical, inquisitive, service and team-oriented, friendly dem...

So, what’s the role all about? Our company is seeking a highly skilled Software Engineer with expertise in .NET technologies to join our software development team. As a Software Engineer, you will be responsible for designing, developing, and maintaining software applications that meet business needs and specifications. How will you make an impact? Develop and maintain software applications using .NET technologies Collaborating with other members of the development team to ensure that software designs are aligned with overall project objectives. Write high-quality code that meets software development best practices Participate in code reviews to ensure code quality and maintainability Contri...

So, what’s the role all about? Actimize Professional Services is experiencing unprecedented growth and as part of our continuous growth strategy, we are establishing supporting functions for our Professional Services Sales team to facilitate streamlined processes around effort estimates for our Service. As such, we are looking for a proactive, high-energy individual to establish our Estimations Desk function. This critical role suits someone with a drive and passion for establishing robust process frameworks, a keen interest in immersing themselves in the backend side of our sales processes and with attention to details. As a person, you love understanding how our complex solutions actually ...

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

Role & responsibilities Job Description: Black Box provides a full service portfolio to support large Unified Communications and Contact Center infrastructures, including new installations, upgrades and ongoing support. This group primarily works with enterprise level customers and UC& CC along with logger products such as NICE, Verint, WFO, AWFO, WFM, Engage, UC Products like: Avaya, Cisco, Zoom, RC, Genesys etc. Functional: Recording Issues resolutions- L2 & L3. Patch updates & Upgrades. WFM Trouble shootings Archiving issues, Speech analytics etc. Participate in P1/P2 escalation calls and provide customer timely updates Open tickets and manage escalations with OEM and/or other manufacture...

So, what’s the role all about? As a Technical Support Engineer , you will be responsible for ensuring the smooth operation, stability, and performance of our cloud-based infrastructure and applications. You will work collaboratively with other engineers to troubleshoot issues, optimize monitors, and provide technical support. This role is critical in maintaining high customer satisfaction and ensuring timely resolution of technical issues. How will you make an impact? You will be the front-line technical contact for customers, handling escalations and resolving issues related to NICE Actimize products and integrated third-party solutions. Your work will directly impact customer satisfaction ...

So, what’s the role all about? We are seeking a highly skilled and experienced Senior Full Stack Software Engineer to join the GenAI Solutions for CX , our fully integrated AI cloud customer experience platform. On this role you will get the exposure to new and exciting technologies and collaborate with professional engineers, architects, and product managers to create NiCE’s advanced line of AI cloud products How will you make an impact? Develop end to end cloud applications on top of AWS using Angular, .NET and many AWS services Develop both Micro Frontends and Microservices Ensure high-quality deliverables and efficient project execution and continuous improvement Take part in all aspects...

As an eDiscovery Technology Operations Analyst at HSBC, you will play a crucial role in collecting electronically stored information in a forensically sound manner. Your responsibilities will include gathering data from various sources such as audio, e-mails, shared drives, and business-specific databases using tools like M365, NICE, Verint, EMC SourceOne Discovery Manager, and Lotus Notes. You will be in charge of coordinating and tracking all electronic collection activities, maintaining chain of custody documentation, creating data manifests, and ensuring the successful transfer of data to processing vendors. Your role will involve collaborating with different teams within the organizatio...

Job Description Position: Lead Real-Time Analyst (RTA) Department: Workforce Management Hierarchy: Mid-level Command Direct Supervisor: Workforce Coordinator The Real-Time Analyst (RTA) is responsible for monitoring call center agents' performance and ensuring optimal staffing levels to meet service level agreements (SLAs) in real time. The RTA will provide timely and accurate data to maintain efficiency and productivity while balancing customer satisfaction. This role requires swift decision-making and constant communication with team leaders and other stakeholders. Primary Responsibilities 1. Real-Time Management 1.1. Monitor call volume, agent activity, and performance in real time to ens...

Monitor real-time agent performance, adherence, shrinkage, occupancy Create maintain schedules, rosters, forecasts to optimize resource allocation Track AHT, SLA, and productivity metrics Analyze call volume trends and prepare reports for leadership Required Candidate profile Coordinate with Ops, Training, HR teams to ensure smooth workforce planning Identify gaps and recommend corrective actions to meet business KPI Support capacity planning provide inputs for hiring Perks and benefits Perks and Benefits

Role : NICE inContact Engineer Location: Gurugram Mode: Work from Office 24*7 Education and Essential Experience: 1 + years Must have exp in NICE inContact / CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API Good to have Contact Center domain exp Certifications in contact center management or NICE CXone platforms are advantageous IGT Solutions provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, cre...

We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will manage and monitor the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA will support our ongoing configuration and maintenance of call center systems within the client services group as may be required. Key Responsibilities Monitor real-time performance metrics, including call volumes, service lev...

Manager Training Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training Salary Upto 14.5 LPA Location-: Gurgaon Should have exp in International Banking process* Excellent Communications Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

So, what’s the role all about? The Senior Program Manager serves an instrumental role in delivering NiCE CXone Mpower software features, roadmap and solutions to the high-end of the market. Fulfilling the role as Senior Program Manager will help drive, plan and standardize activities across the CXone Mpower platform toward strategic customer initiatives and deliverables. This person is responsible for driving organizational success through governance, standardization, consensus building and planning efficiency efforts. This role provides a stellar opportunity for advanced program management as it cares for a deeply complex set of requirements at the intersection of our most strategic custome...

Skills: Excellent customer relations/service skills. Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience. Ability to prioritize and handle multiple tasks simultaneously. Strong analytical, reasoning and organizational and project task management skills. Exceptional attention to detail and follow through, including proper documentation. Ability to understand business systems technologies. Excellent Interpersonal Skills Self-motivated & ability to work on own or with teams Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions. Required certification on logg...

As a Collaboration Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their IT infrastructure and systems. Your responsibilities will include proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service promptly. Your focus will be on second-line support for incidents and requests with a medium level of complexity, with the primary objective being to resolve client requests or tickets without breaching service level agreements (SLA). Your day-to-day tasks will involve troubleshooting all contact center operations-related issues, ensuri...

As a Collaboration Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing managed services to clients by proactively identifying and resolving technical incidents and problems. Your work will involve pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance to ensure a high level of service to our clients. Your primary objective will be to maintain zero missed service level agreement (SLA) conditions, manage tickets of high complexity, conduct advanced tasks, and provide resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment a...