320 Nice Jobs - Page 5

Dear Candidate, I hope you are doing well. We are looking for a proactive Intraday Analyst Workforce Management to join our team in Bengaluru / Gurugram . This is a hands-on individual contributor role responsible for monitoring real-time contact center performance, making quick tactical decisions, and collaborating with partners to ensure service level targets are consistently met. Designation: Intraday Analyst Workforce Management Location: Bengaluru / Gurugram Job Type: Full-time Work Flexibility: Hybrid (onsite for team meetings/townhalls 12 times/month) Shift: 5:30 PM 2:00 AM CONTACT FOR JOB: Meenakshi Uniyal: Contact- 9258253740 Sachin Bhandari: Contact: 9045052066 Mandatory Skills & E...

Dear Candidate! Greetings from TCS !!! Role: Nice InContact Developer Location: Chennai/Bangalore/Kolkata Experience Range: 4 to 10 Years Job Description: experience in working on Nice InContact Cloud solution, in Depth Knowledge in In-Contact cloud solutions. Knowledge of designing and development of strategies & IVR coding through In-Contact Studio, BAU support, knowledge in Java for IVR call flow coding and migration. Ability to work on creating and writing APIs and good knowledge in writing SQL Scripts Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools Design and Development of IVR call flow using NICE In-Contact, Expertise in reso...

What’s the role all about? We are seeking a skilled and passionate Test Engineer with 4 to 7 years of experience to join our agile development team. This role is focused on ensuring the quality of SaaS-based enterprise applications, particularly those involving billing systems and Generative AI model behaviors. The ideal candidate will bring a deep understanding of testing practices, AI platforms, and business-critical processes. You will work closely with developers, product owners, and business analysts to validate product functionality and customer scenarios. How will you make an impact? Participate as a scrum team member in product development ceremonies. Design and execute test cases an...

Industry & Sector A fast-paced Business Process Outsourcing (BPO) and Contact Center environment delivering customer support, back?office processing, and voice/non?voice services for global clients. We focus on process excellence, SLA adherence, and continuous performance improvement. Primary Title: BPO Process Trainer (On?site) Location: India About The Opportunity We are hiring a proactive Process Trainer to design and deliver high-impact training for new hires and ongoing upskilling programs across voice and non?voice processes. You will own curriculum delivery, standard operating procedure (SOP) rollout, competency assessments, and frontline coaching to drive quality and productivity acr...

Job Description – Technical Architect / Team Lead (.NET, Azure & React) Location: Pune, India Work Mode: 5 Days Work from Office (On-site) Company: Zywave About Zywave Zywave is a global leader in insurtech solutions, delivering innovative software platforms that empower insurance brokers and agencies to engage clients, improve analytics, and drive growth. At Zywave, we emphasize technical excellence, collaboration, and innovation to transform the insurance industry. Job Summary We are seeking a hands-on Technical Architect / Team Lead with expertise in .NET, Azure, and React to lead the development and delivery of enterprise-grade applications. The ideal candidate will guide a high-performi...

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

So, what’s the role all about? As a Data Engineer at NiCE, you will be joining a global team responsible for managing Oracle, Postgres, MySQLRDS databases. You will work alongside DBAs, DevOps, Engineering, and SRE teams to develop database strategies, frameworks, and best practices, with a focus on infrastructure as code. High availability is the number one priority with an emphasis on reliability and performance. Candidates should be able to develop a rapid understanding of our product portfolio and contribute to the reliability of our platform. Must work well within a fast-paced global and remote team environment and have strong communication and documentation skills. A strong work ethic ...

Job Title: RTA (Real Time Analyst) Work Location: Bengaluru - Hebbal & Pune- Baner Previous experience: 2+ years Work Timings: Rotational Shifts (Can change based on business need, must work from the office with global working windows.) If your profile matches the below job description and youre ready to explore exciting opportunities in the RTA Please fill out the form here: https://forms.microsoft.com/r/u6C2Cf7QDb Job Overview: Interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. Serve as a primary point of contact for workforce management policies and are subject matter experts on ...

So, what’s the role all about? We’re looking for a seasoned Senior DevOps Engineer with a strong development background and hands-on experience in cloud technologies, databases, and scripting. You’ll be part of a dynamic team interfacing with R&D, Professional Services, and Customer Support, helping deliver enterprise-grade solutions in the Risk and Compliance domain. If you thrive in fast-paced environments, enjoy solving complex problems, and are passionate about scalable, secure systems—this role is for you. How will you make an impact? You’ll play a key role in designing, developing, and configuring software features aligned with enterprise standards.You’ll collaborate directly with cust...

So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 2+ years of software development experience Working experience in Core Java, pr...

Role: Nice Incontact keywords: Nice, Incontact, IVR, Callflow Desired Experience Range: 4 - 10 years Location of Requirement: Chennai, Kolkata, Bangalore Responsibility Expectations from the role 1. experience in working on Nice InContact Cloud solution, in Depth Knowledge in In-Contact cloud solutions. 2. Knowledge of designing and development of strategies & IVR coding through In-Contact Studio, BAU support, knowledge in Java for IVR call flow coding and migration. 3. Ability to work on creating and writing APIs and good knowledge in writing SQL Scripts 4. Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools 5. Design and Development o...

So, what’s the role all about? Our company is seeking a highly skilled Software Engineer with expertise in .NET technologies to join our software development team. As a Software Engineer, you will be responsible for designing, developing, and maintaining software applications that meet business needs and specifications. How will you make an impact? Develop and maintain software applications using .NET technologies Collaborating with other members of the development team to ensure that software designs are aligned with overall project objectives. Write high-quality code that meets software development best practices Participate in code reviews to ensure code quality and maintainability Contri...

Role:Workforce Management Analyst - (BPO/KPO) Exp: 1+ Yrs Quali: Graduation Salary: Upto 5.0 LPA Location: Uppal 5 Days Working, Night Shifts 2 Way Cab Provided Skills: Forecasting, RTM Call centre metrics WFM tools MS Excel Akshitha HR - 8520802095

Role Overview: As a Technical Support Engineer at First Meridian, your primary responsibility is to provide Tier 2/3 support for Unified Communications (UC) and Contact Center solutions. You will handle escalated technical issues, troubleshoot complex problems, and deliver expert-level support to enterprise customers and partners. Your role will involve assisting Tier 2 engineers with advanced troubleshooting, diagnosing and resolving complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Key Responsibilities: - Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. - Diagnose and resolve complex issues re...

As the selected candidate for this role, you will be responsible for the implementation of Call Centre Technologies such as Avaya, Genesys, Nice, etc. Key Responsibilities: - Implementing Call Centre Technologies like Avaya, Genesys, Nice, etc. Qualifications Required: - CCNA Certification - Knowledge of Call Centre technologies such as Avaya, Genesys, etc. - Educational Qualification: B.Tech / B.E. (IT) / BCA / MCA or equivalent,

Role Overview: You will be leading global delivery and client relationship management for multiple projects in Capgemini's Connected Marketing Operations practice. The main focus will be on providing Content Operations, Campaign Services, and Performance Marketing solutions to drive marketing and sales outcomes for top fortune 500 clients. If you are motivated by hyper growth challenges and enjoy impressing clients with innovative solutions, this leadership role may be the perfect fit for you. Key Responsibilities: - Lead a large team across the globe for interaction operations including voice, chat, email, and data - Fully responsible for meeting business SLAs - Support and drive the digita...

So, what’s the role all about? Within Actimize, the AI and Analytics Team is developing the next generation advanced analytical cloud platform that will harness the power of data to provide maximum accuracy for our clients’ Financial Crime programs. As part of the PaaS/SaaS development group, you will be responsible for developing this platform for Actimize cloud-based solutions and to work with cutting edge cloud technologies. How will you make an impact? NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NICE Actimize, we recognize th...

So, what’s the role all about? The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance. How will you make an impact? Install, configure, upgrade, and deploy NICE products and platforms at customer sites. Apply hotfixes, service packs, and other product update...

So, what’s the role all about? Senior Cloud Systems Engineer is responsible for supporting systems hosted in our Public and Private Cloud for Infrastructure Team. How will you make an impact? Be part of a cross-functional team which uses methodologies borrowed from DevOps to enable our partners across the organization to achieve success Build and improve DevOps tools and CI/CD processes Design, maintain, secure and support cloud infrastructure using infrastructure as code Design, maintain and support monitoring, alarming and scaling operations for cloud infrastructure Develop and maintain environment documentation Participate in a 24 x 7 on-call rotation schedule Familiar with ITIL Framework...

So, what’s the role all about? The Support Engineer role is to deliver technical support to end users about how to use and administer the NiCE Recording software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources. Record, track, ...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Lead the delivery of large-scale service ops/ transformation projects, ensuring timelines, budgets, and quality standards are met. Design and implement cloud-based customer interaction solutions, integrating conversational AI (Kore.ai, Google CCAI) and WFM tools (Verint, Nice) to enhance o...

CRM/Contact Center solutions, Dynamics 365 Customer Service/Omnichannel. Power Platform Azure Communication Services Cloud Contact Center integrations Lead Architecture, Design and Deployment Required Candidate profile 10+ years of experience in CRM/Contact Center solutions, with at least 5 years in Dynamics 365 Customer Service/Omnichannel Customer service/contact center transformations. Worked as an Architect

As a highly skilled and motivated CCaaS Manager, you will be joining the Contact Centre Digital Technology team to lead the solution design, architecture, and implementation of end-to-end CCaaS solutions within the contact center operations. Your primary responsibility will be to ensure seamless integration and optimization of processes to enhance customer experience and operational efficiency. Your key responsibilities will include: - Creation and understanding of tech solution design, solution architecture, hardware and software requirements, functional requirements, and managing the tech project cycle including UAT and Go-live phase. - Collaborating closely with technology, products, subj...

So, what’s the role all about? The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance. How will you make an impact? Install, configure, upgrade, and deploy NICE products and platforms at customer sites. Apply hotfixes, service packs, and other product update...

So, what’s the role all about? Our company is seeking a highly skilled Software Engineer with expertise in .NET technologies to join our software development team. As a Software Engineer, you will be responsible for designing, developing, and maintaining software applications that meet business needs and specifications. How will you make an impact? Develop and maintain software applications using .NET technologies Collaborating with other members of the development team to ensure that software designs are aligned with overall project objectives. Write high-quality code that meets software development best practices Participate in code reviews to ensure code quality and maintainability Contri...