240 Nice Jobs - Page 5

So, what’s the role all about? A Software Engineer in Data Platforms, Datalake and snowflake holds a prominent position in software development teams, responsible for designing, developing, and implementing complex data solutions that leverage both frontend and backend technologies. Here's an overview of the key responsibilities and qualifications for this role: How will you make an impact? Maintain quality, ensure responsiveness, and help optimize new and existing systems. Collaborate with the rest of the engineering team to design and build new features on time and to budget. Maintain code integrity and organization. Understanding and implementation of security and data protection. Underst...

Assistant Manager - Training & Quality Key Responsibilities Responsible for managing the Training and Quality vertical for the Delivery Executive (DE) support function within the contact center. The role focuses on improving the support experience through structured training programs, robust quality frameworks, and capability-building initiatives. The two objectives of this role are to: . Drive consistent performance and learning outcomes. . Enhance the delivery partner experience through quality assurance and training interventions. Job Duties Training . Own end-to-end training life cycle - onboarding, nesting, floor refreshers. . Prepare training calendars, track attendance, measure effect...

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note - Must have strong experience in Capacity Planning & Forecasting. Interview Mode - Face to Face on 4th Sep 25 Location - Bangalore Experience - 8 - 14 Years 9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantage Notice Period - Immediate - 45 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science, Machine learning,...

Were Hiring: Resource Planning Analyst (Bangalore | Hybrid) Are you passionate about data, forecasting, and workforce planning? Join our TRO Resource Planning team to help optimize demand forecasting, staffing, and skill-based routing using advanced tools and analytics. What You’ll Do: Monitor, forecast, and plan demand for short- to medium-term horizons Perform advanced data analysis with Python & SQL (must-have) Work with NICE Workforce Management for scheduling & operational planning Support skill-based routing, ensuring efficient case assignment Partner with engineering & operations to drive data-driven decisions Provide 3–6 month staffing outlooks & recommendations What We’re Looking Fo...

Job Title: IVR Lead/Architect Location: Bangalore/Mangalore Type: Fulltime Why MResult? Founded in 2004, MResult is a global digital solutions partner trusted by leading Fortune 500 companies in industries such as pharma & healthcare, retail, and BFSI. MResults expertise in data and analytics, data engineering, machine learning, AI, and automation help companies streamline operations and unlock business value. As part of our team, you will collaborate with top minds in the industry to deliver cutting-edge solutions that solve real-world challenges. Website: https://mresult.com/ LinkedIn: https://www.linkedin.com/company/mresult/ What We Offer: At MResult, you can leave your mark on projects ...

So, what’s the role all about? Within Actimize, the AI and Analytics Team is developing the next generation advanced analytical cloud platform that will harness the power of data to provide maximum accuracy for our clients’ Financial Crime programs. As part of the PaaS/SaaS development group, you will be responsible for developing this platform for Actimize cloud-based solutions and to work with cutting edge cloud technologies. How will you make an impact? NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NICE Actimize, we recognize th...

So, what’s the role all about? NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, case management, fraud detection and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions m...

You are a dynamic and experienced professional seeking the position of Area Head for the Virtual Relationship Management Team at our organization. In this role, you will lead the team in managing customer relationships effectively. Your responsibilities will include developing and implementing relationship management strategies, fostering strong relationships with customers, and driving growth in our Savings and Current account portfolio. As the Area Head, you will oversee the day-to-day activities of a large unit, manage a team of customer service representatives, and ensure the delivery of exceptional service to our customers. You will play a key role in providing leadership and guidance t...

So, what’s the role all about? Serve as one of the top-performing and proficient engineers in designing and developing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given. How will you make an impact? Has strong capabilities in his/her component level area of ownership Analyses information, solves problems and reaches conclusions within his/her professional space Responsible for delivering feature(s) for enterprise-grade software independently Acts as a point of escalation for low-level problems within NICE and some external interfaces Mentor other junior team members Interface with R&D Groups (including Product...

Role: WFM Specialist Min 5+ Years of experience in WFM (Workforce Management) in BPO/ Contact Centre Settings Strong understanding on Capacity Planning & Forecasting UK Shift 5 Days Working Location: Bangalore Immediate joiners preferred Call Anumeha: 6376649769 Priyanka: 9366772439 Send resume to anumeha@manningconsulting.in priyanka@manningconsulting.in

So, what’s the role all about? Senior Cloud Systems Engineer is responsible for supporting systems hosted in our Public and Private Cloud for Infrastructure Team. How will you make an impact? Be part of a cross-functional team which uses methodologies borrowed from DevOps to enable our partners across the organization to achieve success Build and improve DevOps tools and CI/CD processes Design, maintain, secure and support cloud infrastructure using infrastructure as code Design, maintain and support monitoring, alarming and scaling operations for cloud infrastructure Develop and maintain environment documentation Participate in a 24 x 7 on-call rotation schedule Familiar with ITIL Framework...

• Engage in primary interactions with industry participants to gather critical information. • Accurately record responses and any additional relevant information provided by participants. • Regularly report progress, challenges, and insights to the supervisor. • Collaborate with the survey team to resolve any issues or challenges encountered during the survey process. • Adhere to confidentiality and privacy standards regarding participant information • Ability to adapt to different environments and handle rejection gracefully.

So, what’s the role all about? A Software Engineer in Python, Scala holds a prominent position in software development teams, responsible for designing, developing, and implementing complex data solutions that leverage both frontend and backend technologies. Here's an overview of the key responsibilities and qualifications for this role: How will you make an impact? Participate in our product development from ideation to deployment and beyond. Maintain quality, ensure responsiveness, and help optimize new and existing systems. Collaborate with the rest of the engineering team to design and build new features on time and to budget. Maintain code integrity and organization. Understanding and i...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world. There's never a typical day as a System Ad...

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM t...

MNC in Mumbai(Malad) & Pune(Viman Nagar) Hiring for WFM RTA Real Time Analyst CTC UPTO 5.8LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Virtual Interview Role and Key Responsibilities: • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial r...

Overview GEP delivers transformative supply chain solutions that help global enterprises become more agile and resilient, operate more efficiently and effectively, gain competitive advantage, boost profitability and increase shareholder value. Fresh thinking, innovative products, unrivaled domain expertise , smart, passionate people — this is how GEP SOFTWARE, GEP STRATEGY , and GEP MANAGED SERVICES work together. D eliver supply chain solutions of unprecedented scale, power , and effectiveness. Our customers are the world’s best companies, including hundreds of Fortune 500 and Global 2000 industry leaders who rely on GEP to meet ambitious strategic, financial , and operational goals. A lead...

Overview GEP delivers transformative supply chain solutions that help global enterprises become more agile and resilient, operate more efficiently and effectively, gain competitive advantage, boost profitability and increase shareholder value. Fresh thinking, innovative products, unrivaled domain expertise , smart, passionate people — this is how GEP SOFTWARE, GEP STRATEGY , and GEP MANAGED SERVICES work together. D eliver supply chain solutions of unprecedented scale, power , and effectiveness. Our customers are the world’s best companies, including hundreds of Fortune 500 and Global 2000 industry leaders who rely on GEP to meet ambitious strategic, financial , and operational goals. A lead...

So, what’ s the role all about? We are seeking a seasoned Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D. This is an advanced individual contributor role with strategic influence—requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact? Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences in...

MNC in Bangalore Hiring for WFM RTA Real Time Analyst CTC UPTO 6LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial reports for business stakeholders. • Review th...

- Manage workforce management (WFM) processes - Ensure efficient scheduling, forecasting, and real-time analysis - Maintaining Service Levels & Associated Metrics - 5 days working and Rotational Shifts. Required Candidate profile - Should have atleast 1 year experience as RTA in BPO Organisation. - Should have excellent communication skills. - Strong understanding of WFM tools. Call or Whatsapp @ 8723051470 / 6002281943

Assistant Manager - WFM - IEX/NICE-5+Years-Pune Exciting opportunity for an experienced professional in Workforce Management to join a leading organization in Pune. You will be responsible for optimizing productivity and efficiency through effective MIS and WFM strategies. Location Pune Your Future Employer Our client is a well-established organization known for its commitment to diversity, equality, and inclusive practices. They offer a collaborative work environment and ample opportunities for professional growth. Responsibilities Develop and implement strategies for efficient workforce management Create and maintain Management Information System (MIS) reports Analyze data to identify area...

About Nice: Nice is a leading provider of cloud-based and on-premises enterprise software solutions. Our innovative technology helps organizations improve customer interactions, optimize business processes, and ensure compliance with industry standards. With a global presence and a commitment to excellence, Nice is at the forefront of cloud contact center innovation. So, what’s the role all about? We are looking for an experienced QA professional with a strong background in testing distributed systems. The ideal candidate can work independently, has strong experience with test automation, and is self-driven to ensure high-quality software delivery. You will be working in multidisciplinary te...

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global exper...

So, what’s the role all about? NICE Actimize is seeking an experienced and motivated Financial Crime Portfolio Solutions Engineer to support our partner ecosystem in selling cutting-edge financial crime and compliance solutions. This role is pivotal in enabling and supporting Value-Added Resellers (VARs), System Integrators (SIs), Advisory Partners, Delivery Partners and Cloud Marketplaces(AWS) in the technical positioning, demonstration, and sales of NICE Actimize’s solutions. The ideal candidate will combine deep domain expertise in financial crime and compliance with strong technical acumen and pre-sales experience. You will be responsible for driving partner success across the full Actim...