320 Nice Jobs - Page 4

This position is part of the Client's Workforce Management Team within the Customer Experience Group where we strive "to improve the customer experience and reduce expenses, by applying WFM concepts and best practices that optimize forecasting, scheduling and resource utilization at a holistic level." This role will assist in scheduling Customer Care agents to the arrival pattern of calls. Additionally, there is real time monitoring of Service Levels, schedule efficiency and other Phone and Messaging KPIs, generating insights, reports, identify root cause for performance gaps and propose solutions for in house and partner operations. What you will do Monitor real time data and make recommend...

So, what’s the role all about? Within Actimize, the AI and Analytics Team is developing the next generation advanced analytical cloud platform that will harness the power of data to provide maximum accuracy for our clients’ Financial Crime programs. As part of the PaaS/SaaS development group, you will be responsible for developing this platform for Actimize cloud-based solutions and to work with cutting edge cloud technologies. How will you make an impact? NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NICE Actimize, we recognize th...

WFM Analyst (Workforce Management) Reports to: Head of Operations Location: Bangalore, India Type: Full-time, 24/7 global operation support Overview The Workforce Management (WFM) Analyst ensures Concierge delivers on its promise of precision and responsiveness by managing staffing, forecasting, and real-time performance across multiple time zones. This role is critical to balancing service excellence with efficiencyoptimizing schedules, predicting demand, and ensuring our global concierge operation runs like clockwork. The ideal candidate thrives in data-driven environments, has an analytical mindset, and understands how workforce models translate into customer experience quality. Key Respo...

Dear Candidate! Greetings from TCS !!! Role: Nice Incontact Developer Location: Chennai/Bangalore/Kolkata Experience Range: 4 to 10 Years Job Description: experience in working on Nice InContact Cloud solution, in Depth Knowledge in In-Contact cloud solutions. Knowledge of designing and development of strategies & IVR coding through In-Contact Studio, BAU support, knowledge in Java for IVR call flow coding and migration. Ability to work on creating and writing APIs and good knowledge in writing SQL Scripts Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools Design and Development of IVR call flow using NICE In-Contact,Expertise in resol...

Responsibilities Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery. Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes. Knowledge distribution across regions. Management and monitoring of Voice and Voice Recording infrastructure. Perform daily ready for business checks. Voice Systems support: IPC Unigy Cisco Voice MS Teams Voice Voice Recording Systems support: Nice NTR and NTRX Verint Verba Troubleshooting any Voice & Recording related issues. Collect metrics for third Li...

What’s the Role All About? The Manager, PMO is a strategic leadership role within our Customer Services Automation AI Center of Excellence. This position combines operational oversight with people leadership, requiring a manager who can drive excellence in project execution and resource management. You will lead a team of project managers and resource coordinators, ensuring consistent delivery of NiCE CXone solutions while optimizing resource allocation across engagements. This role demands strong matrix management capabilities and close collaboration with cross-functional teams to ensure successful customer outcomes and internal efficiency. As the Manager, you will be responsible for the go...

QA Required Excellent Communication with Analytical Skills Min 2 Year exp as Quality Analyst role in an International Voice Process Salary up-to 6.5 LPA Shift-:US Immediate Joiners Only Location-:Kolkata Call@9205503253 / 9354045326 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

So, what’s the role all about? As Specialist Cloud Database Engineer, the purpose of this position is to deploy, operate and maintain NICE’s global customer hosted databases, while also resolving customer issues that require direct access to the database infrastructure, and acting in an appropriate professional working style. The Engineer will report to the Manager, Infrastructure Cloud Operations while acting as part of the Database Team managing the databases in On-Prem data centers and AWS Cloud. How will you make an impact? AWS console administration New deployment tasks for databases & RDS services AWS RDS DB health check & availability checks using tools like CloudWatch and performance...

About this role: Wells Fargo is seeking a Senior Analytics Consultant. In this role, you will: Consult, review and research moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable data factors Perform moderately complex data analysis to support and drive strategic initiatives and business needs Develop a deep understanding of technical systems and business processes to extract data driven insights while identifying opportunities for engineering enhancements Lead or participate on large cross group projects Mentor less experienced staff Collaborate and consult with peers, colleagues, external contractors, and mid-level managers to res...

SUMMARY Title: Contact Center Administrator Department: IT Support Services Grade: Status: Effective Date: Section 1: Position Summary The Contact Center Administrator is responsible for day-to-day operation and management of the Contact Center as a Service (CCaaS), NICE CXone call center environment, maintaining a disciplined and stable call center environment for associates to handle contacts, platform administration, support tickets, testing and production. The Call Center Administrator is the CCaaS expert working with the business to support the call center modifications leveraging the NICE CXone platform and ancillary applications. Section 2: Job Functions, Essential Duties and Responsi...

Role & responsibilities Monitor and review employee electronic communications (email, Teams, WhatsApp, SMS, Bloomberg, etc.) for potential policy breaches, regulatory violations or misconduct. Identify and escalate red flags related to insider trading, market manipulation, information leakage, fraud or inappropriate business conduct. Classify, document and track findings in the firms surveillance systems as per established procedures. Assist in internal investigations and prepare summaries or case-reports for senior compliance officers. Help optimize surveillance tools, lexicons and processes to improve detection accuracy and reduce false positives. Participate in user acceptance testing (UA...

Job Title: QA Automation Engineer Voice / IVR Experience: 3, 4 Years Employment Type: Permanent Location: Gurugram (Onsite, 5 Days a Week) Education: B.Tech Job Summary: We are looking for a passionate and detail-oriented QA Automation Engineer (Voice / IVR) to join our client Sprinklr through Prosperix Payroll . The ideal candidate will have strong experience in voice automation testing, IVR/CTI testing, and contact center validation using tools like Cyara, Genesys, NICE, Cisco, and Avaya . The role involves ensuring quality across web, API, and telephony applications through both manual and automated test practices. Key Responsibilities: Design, develop, and execute test automation scripts...

So, what's the role all about? As a Cloud FinOps Business Partner, you will help NiCE global cloud business units to maximize every dollar spent on the cloud and help speed delivery of our solutions. You will promote the FinOps and governance principles which are a combination of systems, best practices, and culture designed to increase our company’s ability to understand cloud costs, generate cost optimization and leverage cloud operations and governance across the organization. We are looking for a Cloud FinOps Business Partner who will collaborate with DevOps and R&D teams, product managers, business operations, Finance, Legal, and IT to boost the company cloud efficiency and cloud govern...

Responsibilities: * Collaborate with technical support team on Sam implementation. * Provide PL/SQL solutions for AML compliance. * Develop Actimize SAM applications using Nice Actimize, Oracle, and PL/SQL.

Responsibilities: * Collaborate with technical support team on Sam implementation. * Provide PL/SQL solutions for AML compliance. * Develop Actimize SAM applications using Nice Actimize, Oracle, and PL/SQL.

Required Educational Qualification: Any Graduate/Post Graduate Desired Experience: 0-3 years Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search. Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve...

So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 8+ years of software development experience Working experience in Core Java, pr...

So, what’s the role all about? NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, case management, fraud detection and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions m...

So, what’s the role all about? As a Technical Support Engineer , you will be responsible for ensuring the smooth operation, stability, and performance of our cloud-based infrastructure and applications. You will work collaboratively with other engineers to troubleshoot issues, optimize monitors, and provide technical support. This role is critical in maintaining high customer satisfaction and ensuring timely resolution of technical issues. How will you make an impact? You will be the front-line technical contact for customers, handling escalations and resolving issues related to NiCE Actimize products and integrated third-party solutions. Your work will directly impact customer satisfaction ...

We are seeking an experienced Trade Surveillance professional to join our Compliance team. The ideal candidate will have a deep understanding of trading activities across asset classes and experience with surveillance systems and regulatory requirements. The role involves monitoring, reviewing, and investigating trading activity to detect and escalate potentially suspicious or non-compliant behavior. Monitor trade activity across various asset classes (Equities, Fixed Income, FX, Derivatives) to identify potential market abuse, insider trading, front-running, layering/spoofing, and other forms of misconduct. Conduct daily and periodic reviews using automated surveillance systems (e.g., SMART...

Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers Adhere to quality standards and processes within defined metrics

So, what’s the role all about? Within Actimize, the AI and Analytics Team is developing the next generation advanced analytical cloud platform that will harness the power of data to provide maximum accuracy for our clients’ Financial Crime programs. As part of the PaaS/SaaS development group, you will be responsible for developing this platform for Actimize cloud-based solutions and to work with cutting edge cloud technologies. How will you make an impact? NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NICE Actimize, we recognize th...

Candidates With Max 1 Month of Notice is preferable. Job Summary: The Implementation Consultant ensures customers receive the best onboarding experience and value by effectively deploying software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Key Responsibilities: Configure the Sprinklr product for various brands and industries following high standards of delivery and quality Constant learning and coll...

So, what’s the role all about? Within Actimize, the Professional Services International Markets team is looking to hire a Services Pre-Sales Specialist who will own all Professional Services pre-sales activities across the International Markets region. In this role, you will leverage your industry expertise, knowledge of Actimize solutions, and strong financial and business acumen to take a consultative sales approach—helping position and close high-value Professional Services engagements in the financial crime sector. You will work closely with NICE Actimize License/Product Sales, License/Product Pre-sales, and the broader Professional Services team to highlight the value of Professional Se...

We are looking for a Workforce Management Associate with strong experience in workforce applications (NICE IEX, Verint, AWS, Alvaria, etc.). If interested, please send your resume to: mohanrajk@desicrew.in Required Candidate profile Advanced in WFM tools: NICE IEX, Verint, AWS, Alvaria Good communication skills (oral & written) Strong analytical skills & MS Excel proficiency Team player, handles real-time operations