103 Nice Jobs - Page 3

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

Key Responsibilities: Department Overview: The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders. Job Description Successful candidates will be responsible for the implementation and support of on-prem solutions as well as playing a primary role in our move to UCaaS and CCaaS cloud solutions. The candidate will work with our infrastructure architecture and project teams to build, test, and deploy new solutions along with creating migration strategies to retire legacy technology. Accountabilities: Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms) Provide escalation support for L2 operations team Create operational documentation of new solutions Assist in managing vendor partners to ensure SLAs are being met Qualifications: 5+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services) Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot) Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc) Experience with project management methodologies (Agile, SDLC, DevOps etc) Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows and implementation presentations for technical and non-technical audiences Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team Education: Bachelor’s degree or equivalent work experience Professional level certifications (CCNP-Collaboration or higher Qualifications At least 8 eight years of relevant experience with Contact Center, ACD, IVR, WFM, and recording services including architecture design, configuration, implementation projects, and complex system integrations. Experience transforming distributed contact center systems into global technology standard Must be a self-starter with the ability to work independently and in a collaborative team environment. Proven track record in relationship-building and driving change in a matrixed work environment. Strong platform experience with leading collaboration technologies and certifications are a plus. Experience with any of the following: o NICE CXOne, inContact o Genesys PureCloud / Engage Cloud o Cisco Contact Center Enterprise o Avaya Contact Center Hands on engineering expertise building call flows and platform configuration, including API integrations and voice & chat infrastructures. Experience configuring integrations with global telecommunications providers, SIP trunking, and knowledge of global routing and regulations. Understanding of cloud technologies such as Azure or AWS and knowledge of security best practices and regulations. Ability to manage multiple projects in a dynamic environment and experience with project delivery successes that include deploying new technologies, softphones, mobile workforces, and unified communications systems. Understanding of the Agile development methodology, SDLC, and DevOps experience a plus for improved automation and operations Knowledge and experience engaging with networking infrastructure teams (Firewall rules, QoS, Routing, Packet Captures, DHCP, DNS, Active Directory, etc.) Understanding of security infrastructure within the context of collaboration services (firewalls, VPN, key management, encryption, certificates, etc.) Strong ability to identify, understand and communicate business needs and application architectures for technical projects. Excellent communication and collaboration skills; ability to effectively communicate across all levels is required.

So, what’s the role all about? As a Program Manager you will be responsible for Planning and leading the product releases, overseeing multiple projects and initiatives that support the organization's strategic goals, tracking work plans and schedules, controlling deliverables, aligning with stakeholders, ensuring cross products synchronization, tracking product and program KPIs and providing status updates to management at product and or program level. End to end Agile project management responsibility– scope, quality, schedule and resources along with risk management organizational release readiness This will be an individual contributor role but will involve working closely with scrum teams as well as with product, operations and support. How will you make an impact? Working with the Product & R&D teams to plan, manage and update product work plan, deliverables, and timelines as part of the defined Release Lifecycle Build clear communication cadences to track progress and enable decision making Owns SDLC and related execution KPIs for team efficiency and quality, ensures they are met. Help remove program/release impediments for the scrum teams through co-ordination with cross functional teams Work and analyze data from the teams & JIRA to provide insights, raise flags, and periodically present status to management using relevant tools and dashboards Ensure organizational readiness for Release/Delivery (e.g Support, NPI, Services, Sales groups, etc.) Track product KPIs take necessary measures to ensure that goals are met Ensure adherence to project management methodologies, standards, and best practices, and continuously improve project management processes and tools Lead project meetings and presentations, and facilitate communication and collaboration among team members and stakeholders Be the one individual who can address all delivery and program related topics Have you got what it takes? At least 13+ years of relevant project / program management experience Strong understanding of project management methodologies, tools, and techniques Proven track record of successfully managing multiple projects and initiatives simultaneously Experienced working on complex SaaS products in a fast-paced R&D environment Excellent communication, negotiation, and interpersonal skills Strong presentation skills Ability to work collaboratively with cross-functional teams and manage multiple stakeholders Ability to multi-task at speed Ability to drive project decisions through strong Data governance, Metrics Accountable for the R&D KPIs are met while working with team and other stakeholders Strong problem-solving and decision-making skills Experience on vendor management aspects – Creating SOWs, tracking milestones, reviewing status Leverages AI tools Hands-on knowledge & experience on- Software Development & Quality - Processes & standards Release Management Pre & Post-Production Product Launches Hands on exp on Atlassian Tools (JIRA/Confluence), Good Knowledge of: Java/J2EE stack Cloud- AWS, DevOps practices PMP certification preferred What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7643 Reporting into: Director Role Type: Software Delivery & People manager

Job Summary We are seeking a Process Specialist for our P&C team with 4 to 6 years of experience. The ideal candidate will have expertise in Business Operations Insurance Products and MS Office. This hybrid role requires night shifts and proficiency in English. The candidate will focus on renewals and changes/endorsements within the insurance domain. Responsibilities Oversee the processing of renewals and changes/endorsements in insurance products Ensure accuracy and compliance in all business operations Utilize MS Office tools to manage and document processes efficiently Collaborate with team members to streamline workflows and improve productivity Provide support and guidance to junior staff in handling complex cases Monitor and analyze data to identify trends and areas for improvement Implement best practices to enhance operational efficiency Communicate effectively with stakeholders to ensure alignment on project goals Maintain up-to-date knowledge of industry regulations and standards Develop and deliver training sessions on new processes and tools Assist in the development of process documentation and manuals Participate in regular team meetings to discuss progress and challenges Contribute to the continuous improvement of business operations. Qualifications Must have 4 to 6 years of experience in Business Operations and Insurance Products Proficiency in MS Office is required Experience in handling renewals and changes/endorsements is mandatory Strong communication skills in English (Read/Write Speak) are essential Ability to work night shifts in a hybrid work model Detail-oriented with strong analytical skills Ability to collaborate effectively with team members Knowledge of industry regulations and standards is a plus Experience in training and mentoring junior staff is nice to have Strong problem-solving skills and ability to handle complex cases Commitment to continuous improvement and operational efficiency Ability to document processes and create manuals Experience in data monitoring and trend analysis is beneficial. Certifications Required Certified Business Operations Professional (CBOP) Insurance Product Specialist Certification

So, what’ s the role all about? We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D. This is an advanced individual contributor role with strategic influence—requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact? Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences including customers, support, and developers. Create and integrate visual aids and videos to enhance comprehension. Align deliverables with Agile sprints and release timelines. Provide editorial and mentoring support to other writers and content contributors Champion best practices in technical communication and drive process efficiencies within the team Have you got what it takes? 2+ years of experience as a technical writer in an enterprise software development environment. Deep experience in Agile environments and topic-based authoring. Strong grasp of APIs and developer-centric documentation. Ability to learn complex technology and tools. Experience creating clear and structured guides for different audiences, including developers (API documentation). Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage. Passionate about quality, great communication skills, and excellent teamwork capabilities. Excellent problem-solving and decision-making skills. What’ s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:7628 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor

So, what’s the role all about? We are looking for are developer with strong experience in design and coding, having a good understanding of developing Microservice application on cloud. Also, the person should have a keen focus on code quality, being able to write unit tests, do code reviews with a specific focus on security, and assisting, training, and coaching of other developers in writing secure software. How will you make an impact? Deliver high quality, sustainable, maintainable code. Introduce security features and fixes in existing code base. Writing secure code and harden existing features. Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus. Work as a member of an agile team responsible for product development and delivery. Adhere to agile development principles while following and improving all aspects of the scrum process. Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CxOne policies and procedures. Excellent English and experience in working in international teams are required. Have you got what it takes? BS or MS in Computer Science or related degree 2+ years’ experience in software development Strong knowledge of Java. Strong knowledge of working and developing Microservices. Experience with AWS Extensive experience refactoring code and developing solutions with a minimum risk of regression. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

So, what’s the role all about? We are seeking a skilled and experienced Developer with expertise in .net programming along with knowledge on LLM and AI to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on AI functionality. Your role will involve designing and implementing robust and scalable AI solutions, ensuring efficient agent experience. You will collaborate closely with cross-functional teams, including software developers, system architects, and managers, to deliver cutting-edge solutions that enhance our contact center experience. How will you make an impact? Develop, enhance, and maintain contact center applications with an emphasis on copilot functionality. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Perform system analysis, troubleshooting, and debugging to identify and resolve issues. Conduct regular performance monitoring and optimization of code to ensure optimal customer experiences. Maintain documentation, including technical specifications, system designs, and user manuals. Stay up to date with industry trends and emerging technologies in contact center, AI, LLM and .Net development and apply them to enhance our systems. Participate in code reviews and provide constructive feedback to ensure high-quality code standards. Deliver high quality, sustainable, maintainable code. Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus. Work as a member of an agile team responsible for product development and delivery Adhere to agile development principles while following and improving all aspects of the scrum process. Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CXone policies and procedures. Excellent English and experience in working in international teams are required. Have you got what it takes? BS or MS in Computer Science or related degree 2-4 years’ experience in software development. Strong knowledge of working and developing Microservices. Design, develop, and maintain scalable .NET applications specifically tailored for contact center copilot solutions using LLM technologies. Good understanding of .Net and design patterns and experience in implementing the same Experience in developing with REST API Integrate various components including LLM tools, APIs, and third-party services within the .NET framework to enhance functionality and performance. Implement efficient database structures and queries (SQL/NoSQL) to support high-volume data processing and real-time decision-making capabilities. Utilize Redis for caching frequently accessed data and optimizing query performance, ensuring scalable and responsive application behavior. Identify and resolve performance bottlenecks through code refactoring, query optimization, and system architecture improvements. Conduct thorough unit testing and debugging of applications to ensure reliability, scalability, and compliance with specified requirements. Utilize Git or similar version control systems to manage source code and coordinate with team members on collaborative projects. Experience with Docker/Kubernetes is a must. Experience with cloud service provider, Amazon Web Services (AWS) Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes) Experience with Continuous Integration workflow and tooling. Stay updated with industry trends, emerging technologies, and best practices in .NET development and LLM applications to drive innovation and efficiency within the team. You will have an advantage if you also have: Strong communication skills Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must. Experience with ReactJS. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7442 Reporting into: Sandip Bhattcharjee Role Type: Individual Contributor

Roles and Responsibilities Design, develop, test, deploy, and maintain IVR solutions using Nice CXone platform. Collaborate with cross-functional teams to identify business requirements and design customized IVR workflows. Implement ACD (Automatic Call Distribution) systems for efficient call routing and management. Troubleshoot issues related to IVR development, testing, deployment, and maintenance. Ensure compliance with industry standards and best practices in contact center technology operations. Desired Candidate Profile 5-10 years of experience in IVR development using Nice CXone platform. Bachelor's degree in Any Specialization (B.Tech/B.E.). Strong understanding of contact center technology operations and customer service principles. Proficiency in programming languages such as Python or JavaScript; knowledge of SQL database management systems.

1. Solution design and implementation 2.Enterprise architecture 3. Implementation of Best Practices and Templates 4.Delivery Operating Model Governance 5.Thought leadership and customer advocacy:

So, what’s the role all about? The Support Engineer role is to deliver technical support to end users about how to use and administer the NiCE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Evaluate documented resolutions and analyses trends for ways to prevent repeated future problems. Prioritize, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer. Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies. Identify and learn appropriate software applications used and supported by the Company. Administer support/system maintenance activities in accordance with instructions provided by the Customer Support Team Leader and Management. Assist and/or provide guidance to junior members of the team. May need to participate in the weekend/On Call support coverage. Have you got what it takes? Strong knowledge of Windows, Linux , Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues. Experience with building and maintaining databases for query and problem tracking. Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2. Experience of supporting Web based applications. Working knowledge of administrating UNIX, Linux or Windows servers. Working knowledge of Relational Database principles and methodologies. Proven experience with troubleshooting principles. Able to develop and interpret technical documentation for training and end user procedures. In-depth, hands-on knowledge of and experience with enterprise and desktop applications. You will have an advantage if you also have: Extensive product knowledge/or ability to develop trough training and knowledge transfer (Training will be provided). Good understanding of the NiCE goals and objectives. Good understanding of NiCE solutions Working knowledge of software development principles would be advantageous. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID- 7322 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? At Actimize, we stop bad actors from doing bad things. We are a leading Financial Crime & Compliance (FCC) organization dedicated to protecting institutions and their customers from evolving financial crime threats. We’re seeking a Specialist Product Owner to drive innovation and lead the development of cutting-edge solutions that address compliance challenges, improve risk management, and enable seamless operations for our clients. This role offers the opportunity to shape products that combat financial crime while ensuring adherence to complex regulatory requirements. The ideal candidate will combine domain expertise, strategic thinking, and technical acumen to deliver impactful solutions. How will you make an impact? Product Strategy & Roadmap Development Define and execute the product vision, strategy, and roadmap for FCC solutions. Align product initiatives with organizational goals and client needs, focusing on innovation and compliance. Regulatory and Industry Expertise Stay updated on global financial crime regulations (PSDR Liability shift etc) and ensure product offerings meet compliance requirements. Analyze emerging trends in financial crime to identify opportunities for product enhancement. Solution Design & Development Collaborate with cross-functional teams, including domain experts, engineers, and data scientists, to design solutions for Fraud detection, Scams, Mule , APP, ATO etc Stakeholder Collaboration Partner with clients, business stakeholders, and internal teams to gather insights and translate them into actionable product requirements. Act as the voice of the customer and ensure the delivery of solutions that exceed expectations. Agile Product Management Own the product backlog, prioritize features, and define user stories with clear acceptance criteria. Work closely with Scrum teams to deliver high-quality, timely product releases. Data-Driven Decision Making Leverage data and analytics to assess product performance, measure ROI, and identify areas for improvement. Recommend enhancements based on insights from client feedback and market analysis. Cross-Functional Leadership Lead cross-functional teams to ensure alignment on product goals and execution strategies. Foster collaboration between Product, R&D, Marketing, and Implementation teams. Client and Market Advocacy Build deep relationships with clients and regulatory bodies to understand pain points, emerging risks, and compliance requirements. Advocate for solutions that enhance customer trust and operational efficiency. Have you got what it takes? Experience: 12+ years of product management experience, preferably in Financial Crime, Compliance, or Financial Services domains. Proven experience in developing and launching FCC solutions such as fraud detection and prevention Domain Expertise: Strong knowledge of financial crime regulations, compliance requirements, and risk management practices. Leadership Skills: Demonstrated ability to lead cross-functional teams and manage complex product initiatives. Experience in stakeholder management, including senior executives and external partners. Analytical & Problem-Solving: Strong problem-solving skills and ability to synthesize complex requirements into actionable product strategies. Proficiency in data analysis and metrics-driven decision-making. Technical Skills: Experience working with Agile methodologies and tools like Jira or Confluence. Understanding of APIs, data modeling, and scalable system design. Communication: Excellent verbal and written communication skills to articulate vision, plans, and progress clearly. Ability to present complex ideas to both technical and non-technical audiences. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7050 Reporting into: Director Role Type: Individual contributor

So, what’s the role all about? We are seeking a highly skilled and motivated Engineering Manager to lead our Communication Surveillance team, focused on building scalable compliance solutions for financial markets. You’ll drive R&D delivery, technical excellence, quality & manage a high-performing team, and ensure delivery of robust surveillance systems aligned with regulatory requirements How will you make an impact? Lead and mentor a team of software engineers in building scalable surveillance systems. Drive the design, development, and maintenance of applications using .NET Core and C# . Collaborate with cross-functional teams including App OPS, DevOps, Professional Services and product Own project delivery timelines, code quality, and system architecture. Ensure best practices in software engineering, including CI/CD, code reviews, and testing. Have you got what it takes? Strong expertise in .NET Core and C# – architecture, development, and optimization. Familiarity with AWS services and cloud-native development. Good knowledge in RDBMS – MS SQL, Postgresql Technical experience with indexing/search technologies (preferably Elasticsearch). Experience in containerization. Good to Have: Experience in Python based development Good to have technical experience with indexing/search technologies (preferably Elasticsearch). Experience in a financial markets compliance domain. Qualifications: Bachelor’s or Master’s degree in Computer Science or a related field. 13-15 years of total experience with at least 2–3 years in a leadership or managerial role. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7076 Reporting into: Director Role Type: Tech Manager

So, what’s the role all about? This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products. We are seeking for a Senior Fraud Analy st to join our dynamic Fraud Analytics team . The ideal candidate will analyze financial institution data, assess fraud risks and enhance detection strategies to combat fraudulent activities. How will you make an impact? Analyze and validate financial institutions' data to identify potential fraud risk indicators Perform statistical analysis for fraud prevention products Assess real-time transactions, alerts and fraud labels to identify potential fraud Identify fraud trends and patterns to enhance detection strategies Collaborate with product management and engineering teams to improve fraud controls Generate reports on fraud incidents, losses, and risk mitigation effectiveness Provide domain expertise and business consultancy for internal and external stakeholders Support sales opportunities Have you got what it takes? Bachelor’s degree in Data Analytics, Industrial Engineering, Computer Science or Finance 4-7 years of experience in fraud analysis, risk management or financial crime investigation Strong business analysis skills with the ability to translate business requirements into product features Proficiency in statistical analysis using SQL or Python Strong written and verbal communication skills in English Ability to work independently, learn quickly and solve problems effectively Solid presentation skills Preferred qualifications: Prior experience with fraud prevention techniques Background in external consulting or professional services Master’s degree in a relevant field What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:6782 Reporting into: Tech Manager Role Type: Senior Analyst

So, What’s the role all about? The Specialist Product Manager will be working with product leaders and will contribute to shaping the strategy, creating a plan, and driving execution towards launch. You are responsible for establishing, maintaining, and planning the backlog for the assigned products, and working with R&D, DevOps, and other dependent teams to deliver the solutions. You will be viewed as the "expert" for accurate and credible information on market needs, priorities, and the product for your assigned area. This position also includes ensuring that the solution supports the company’s overall strategy and goals. How will you make an impact? Actively explore and apply user research, analysis, and stakeholder feedback into product requirements to ensure products satisfy customer needs as well as meet the needs of the business. Understand overall Product strategy & vision, identify the features to be built and contribute to the roadmap, prioritize features, build consensus, and coordinate product schedules with developers to deliver high-quality experiences for our customers and partners. Build use cases and user stories and communicate them effectively. Maintain and drive roadmap that helps solving critical problems and delivers value to application users and the customers. Facilitate communication throughout the development process by partnering with key stakeholders, departments, especially engineering, services, operations, and corporate IT. Identify methods and metrics for identifying success and failures. Coordinate with other Product Owners and Product Managers to ensure cohesiveness. Demonstrates good judgment in selecting methods and techniques for driving innovation solutions. Works with cross-functional teams towards successful launch of new features. Acting subject matter expert expected to know and understand new features and feature improvement. Day to day management, coordination, and delivery of projects related to assigned products. Have built a capability for enterprise level product from scratch Follow the company Code of Ethics, policies, and procedures always. Have you got what it takes? 10+ years of overall industry experience with 4-5 years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services. Demonstrated strong product thinking, product management certifications a plus. Demonstrated ability to be a self-starter, work with a heightened sense of urgency and drive a broad Scrum team to strategic conclusions. Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences. Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience. Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar. Ability to read and understanding technical information well enough to convey in original written communications to multiple audiences, including Engineering. Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Req ID: 7238 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

So, what’s the role all about? We are seeking a skilled and experienced Developer with expertise in .net programming along with knowledge on LLM and AI to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on AI functionality. Your role will involve designing and implementing robust and scalable AI solutions, ensuring efficient agent experience. You will collaborate closely with cross-functional teams, including software developers, system architects, and managers, to deliver cutting-edge solutions that enhance our contact center experience. How will you make an impact? Develop, enhance, and maintain contact center applications with an emphasis on copilot functionality. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Perform system analysis, troubleshooting, and debugging to identify and resolve issues. Conduct regular performance monitoring and optimization of code to ensure optimal customer experiences. Maintain documentation, including technical specifications, system designs, and user manuals. Stay up to date with industry trends and emerging technologies in contact center, AI, LLM and .Net development and apply them to enhance our systems. Participate in code reviews and provide constructive feedback to ensure high-quality code standards. Deliver high quality, sustainable, maintainable code. Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus. Work as a member of an agile team responsible for product development and delivery Adhere to agile development principles while following and improving all aspects of the scrum process. Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CXone policies and procedures. Excellent English and experience in working in international teams are required. Have you got what it takes? BS or MS in Computer Science or related degree 5-8 years’ experience in software development. Strong knowledge of working and developing Microservices. Design, develop, and maintain scalable .NET applications specifically tailored for contact center copilot solutions using LLM technologies. Good understanding of .Net and design patterns and experience in implementing the same Experience in developing with REST API Integrate various components including LLM tools, APIs, and third-party services within the .NET framework to enhance functionality and performance. Implement efficient database structures and queries (SQL/NoSQL) to support high-volume data processing and real-time decision-making capabilities. Utilize Redis for caching frequently accessed data and optimizing query performance, ensuring scalable and responsive application behavior. Identify and resolve performance bottlenecks through code refactoring, query optimization, and system architecture improvements. Conduct thorough unit testing and debugging of applications to ensure reliability, scalability, and compliance with specified requirements. Utilize Git or similar version control systems to manage source code and coordinate with team members on collaborative projects. Experience with Docker/Kubernetes is a must. Experience with cloud service provider - Amazon Web Services (AWS) is must. Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes) Experience with Continuous Integration workflow and tooling. Stay updated with industry trends, emerging technologies, and best practices in .NET development and LLM applications to drive innovation and efficiency within the team. You will have an advantage if you also have: Strong communication skills Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must. Experience with ReactJS. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7443 Reporting into: Sandip Bhattcharjee Role Type: Individual Contributor

Job description Job Title: GenesysCloud CX Contact Center consultant Duration: Full time role Location: Onsite (Bangalore Bagmane Tech Park) Note: Need someone who can join in less than 30-45 days. Note: Need someone who can join in less than 30-45 days. Note: Need someone who can join in less than 30-45 days. Top Skills: Looking for GenesysCloud CX Contact center (Proficient and Must) experience. NICE-WFM (Proficient and Must). Salesforce (Must). AWS connect (Nice to have). Job Description: : Duties: Deliver scalable, high-quality Salesforce services in support of our company mission Design, develop, test, and document scalable, high-quality business solutions on the Salesforce platform Recommend alternate approaches, analyze impacts, and provide sizing estimates Collaborate with other team members Participate in design sessions Conduct unit, integration, and performance testing Work closely with users for user acceptance testing Analyze and mitigate bugs and issues Participate in design and code reviews Propose creative, highly innovative solutions Provide support in fulfilling service requests Support release planning and deployment Maintain system KPIs to track trends in usage and data integrity Help team ensure compliance with IT policies and procedures Keep up with current technology trends Assess and make recommendations on processes, designs, operations, and testing Skills: Superior Salesforce development skills, including Apex, Visualforce, REST, APIs, SOQL, JavaScript, CSS, and HTML Understanding of all aspects of Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Communities Deep understanding of scalable solutions and Salesforce best practices Proven track record of delivering scalable, high-quality solutions Experience working with third-party applications that integrate with Salesforce Ability to take initiative as needed Strong written and verbal communication skills Understanding of testing and release processes Track record of creativity and innovation

So, what’s the role all about? The purpose of this position is to deploy, operate and maintain NiCE’s global customer hosted databases, while also resolving customer issues that require direct access to the database infrastructure, and acting in an appropriate professional working style. The Engineer will report to the Manager, Infrastructure Cloud Operations while acting as part of the Database Team managing the databases in On-Prem data centers and AWS Cloud. How will you make an impact? AWS console administration New deployment tasks for databases & RDS services AWS RDS DB health check & availability checks using tools like CloudWatch and performance Insight. Read & analyse log/error log for Databases Alerts configuration, monitoring alerts and fine-tuning thresholds Perform RDS instance actions and comparison with Terraform code Export/import (Oracle) or backup/restore (SQL Server) specific data Installing/deploying databases, configuring backups, maintenance jobs and other features as needed to support database capacity, performance or product functionality requirements. Performing database administration tasks, including at latest versions of databases. Performing data restores, patchset / service pack installation and deinstallation, edition upgrade and downgrade, troubleshoot locking, corruption issues as well as suggest and implement solutions with minimal downtime Perform operational duties including database backups, application server health, service recycling. Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors) Experience in Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs, backup and restore concept with best practise. Have a strong skills & experience in Microsoft SQLperformance tuning and queries optimization. Used SQL Profiler, Execution Plan, extended event, Performance Monitor and DBCC Commands. Extensive experience in SQL server high availability solutions- Log shipping, Mirroring, Replication, Clustering and always ON. Prepare, review, test, and execute T-SQL and PowerShell scripts to perform database administrative tasks as assigned. Investigate performance issues, provide and implement tuning solutions Act as part of a global team, creating and extending existing documentation as well as continuously sharing information and assisting on tasks with other team members. Working with monitoring tools Experience providing 24x7 support to production Software as a Service infrastructure, including participating in on-call rota and out of hours/weekend support when needed Have you got what it takes? 12+ Yrs. of experience as DBA in managing multiple DB engines. Hands on experience in multiple versions of Oracle and or MS SQL database is mandatory. Knowledge or experience working in Oracle, Microsoft SQL, Aurora, MySQL, Postgres will be an added advantage. Understand how automated backups are performed by AWS, know how to check the historical backup timings and how to perform ad-hoc snapshot Understanding of ITIL – incidents, service requests, change management Willingness to learn about technologies related to database and backup infrastructure, such as storage, backup, operating system and automation tools, cloud solutions or other database technologies. Demonstrated ability to effectively establish and maintain cooperative working relationships within a global, diverse, multicultural environment. Bachelor or Master’s Degree on Computer science or Information technology streams. You will have an advantage if you also have Basic coding skills in Python, Terraform. NiCE to have knowledge on AWS Cloud, AWS RDS apart from DB technology. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7503 Reporting into: Technical Manager. Role Type: Individual Contributor

So, what’s the role all about? We are looking for an experienced QA professional with a strong background in testing distributed systems. The ideal candidate can work independently, has strong experience with test automation, and is self-driven to ensure high-quality software delivery. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact? Design, develop, and maintain scalable test automation frameworks using Playwright (TypeScript/JavaScript). Integrate automated tests into CI/CD pipelines (e.g., Jenkins, GitHub Actions). Contribute to test planning, documentation, and reporting. Collaborate with cross-functional teams to ensure test coverage across UI, API, and integration layers. Analyse test results, identify root causes, and drive continuous improvement in quality processes. Have you got what it takes? 8-12yrs of experience in QA automation, with at least 2 years using Playwright. Proficiency in JavaScript/TypeScript and modern test automation practices. Experience with REST API testing, web UI automation, and cross-browser testing. Familiarity with CI/CD tools and version control systems like Git. Strong understanding of software QA methodologies, tools, and processes. Excellent problem-solving and communication skills. You will have an advantage if you also have: Experience in enterprise SaaS or cloud platforms. Familiarity with Docker, Kubernetes, or cloud services (AWS, Azure). Exposure to performance or security testing tools. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID :- 7378 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

SUMMARY Hiring Now: Business Development Executive Fresher & Experienced Welcome! Location: Kolkata Salary: 13,500 to 16,500 + Incentives (up to 6,000) Shift: Day Shift 9: 30 AM 7: 00 PM Work Days: 6 Days a Week 1 Rotational Week Off Job role: Visit 50+ retail outlets daily as per route plan Build strong relationships with retailers Promote products & secure sales orders Ensure product visibility & in - store merchandising Track daily sales, market feedback, and trends Ensure minimum 50% productivity on visits Requirements Freshers & experienced candidates Any UG/ Graduate Field sales experience preferred Must own a two - wheeler Benefits Fixed Salary + Performance Incentives Great Learning & Career Growth Day Shift Only

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? In this position we are looking for a Strong Robotic Process Automation Engineer to work with Professional Services teams, Solution Architects, and Engineering teams, managing an On-prem to Azure Cloud onboarding and customer data ingestion automation solutions.The Engineer will work with US and Pune Cloud Services and Operations Team as well as other support teams across the Globe. We are seeking a talented RPA Engineer with hands on experience designing and building Robotic Process Automation with both attended and unattended workflows to join our team. As a RPA Engineer, you will be responsible for developing and implementing cloud automation workflows and enhancing our cloud monitoring and self-healing capabilities as well as managing our infrastructure and ensuring its reliability, scalability, and security. We encourageInnovative ideas,Flexible work methods,Knowledge collaboration,good vibes! How will you make an impact? Implement custom deployments and data migration to Azure based NICE Public Safety product suites. Design, Develop and Maintain Robotic Process Automation for customer onboarding/deployment/testing process, leveraging internal and external resources where required. Integrate NICE's applications with customers on-prem and cloud-based 3rd party tools and applications to ingest/transform/store/validate data. Prior experience in NICE RTS or APA product is a plus. Accurately track effort on tasks - recognize scope and effort variances early, evaluate impact and raise issues as appropriate. Work closely with Professional Services team, Solution Architects and Engineering teams. Use best practice methods, quality standards, and guidelines on all project phases. When required, travel to customer site and conduct work in a professional and organized manner. Have you got what it takes? College degree (preferable) in Computer Science Excellent English verbal and writing communication skills Excellent technical and analytical skills In-depth knowledge of application development using Object oriented languages like Java, C# and advanced data manipulation using SQL Proficient with Linux, Microsoft Server Integration experience with enterprise software Excellent organizational skills, ability to set own task lists and timelines Team player – ability to work well in a close team environment Fast learner with ability to educate her/himself on relevant technologies Ability to multitask and prioritize work Ability to remain focused and calm under pressure What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7453 Reporting into: Director of Cloud Services Role Type:Individual Contributor

Education Qualifications & Experience: Bachelor's degree in any field, Data or Business Analytics or a related field (preferred) 5+ years of experience in international call Centre quality assurance, Good to have experience with at least 2 years working with speech analytics or AI-driven monitoring tools Key Responsibilities: Recognize agent or process opportunities from operation's meetings, calibration, call scores, dashboards, KPI targets, quality reports, and AI-based tool reporting Build queries on an AI tool for capturing opportunities, failures, gaps, improving scorecards, for specific business requirements, improving sales, and on requests from Operations or Quality teams. Schedule reporting from the AI tool to all the stakeholders Perform a daily system test of the speech analytics tool, report the identified issues to the vendor, and if necessary, to the internal stake holders Update the news article on the tool requested by Marketing, Operations, and Quality teams. Identify the need for coaching on specific topics/campaigns/procedures to build news articles and publish on the tool Add and update activities on the AI tool for any survey, poll, rewards, or KPI and review the result in reports and dashboards Coordinate with Operations, Quality and Leadership to discuss the modification, addition, or deletion in scorecards Review the accuracy of scorecards timely. Take input from Operations and Quality to improve scores Monitor manual scoring by QAs and QA reports on the AI tool. Point out inaccuracies, give feedback, refreshers, and prepare Job aids to keep everyone in agreement with the process Prepare detailed AI-driven reports highlighting agent performance, sentiment trends, and compliance adherence, process KPIs, and custom KPIs Monitor AI-generated predictive analytics to anticipate potential performance risks and proactively implement solutions Skills and Qualifications: Strong experience with speech analytics and AI-based quality monitoring tools (e.g., NICE Nexidia, Verint, CallMiner, Observe.AI, or similar) Analytical mindset with the ability to interpret AI-generated insights and translate them into actionable strategies Advanced knowledge of call center KPIs, compliance frameworks, and quality assurance methodologies Proficiency in reporting tools, dashboards, and data visualization platforms (Excel, Power BI, Tableau, PPT etc.) Excellent communication skills, both written and verbal. Spanish is a plus, not required Ability to collaborate with different teams to effectively leverage AI tools for process improvement

Role : Telecom Engineer with NICE inContact Location: Gurugram Mode: Work from Office 24*7 Education and Essential Experience: Bachelor degree in Engg. 4 + years overall experience. Mist have exp in NICE inContact CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API Good to have Contact Center domain exp Certifications in contact center management or NICE CXone platforms are advantageous IGT Solutions provides equal employment opportunities to all individuals based on jobrelated qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.

Role & responsibilities The Project Manager leads the team through the project life cycle by establishing a plan that maximises value to the stakeholders, ensuring the execution of that plan and tracking the teams performance against it. The project manager ensures that the project is optimised to prioritise value within balanced constraints and manages expectations through changing environments. Primary Responsibilities: • Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility and that reasonable commitments are made. • Develop and maintain detailed project plans, schedules, and milestones to track progress, adapting plans as required. • Organise project tasks and allocate resources, ensuring that projects are delivered on-time, within scope, and budget. • Implement and maintain the project governance structure, ensuring alignment with organisational policies and standards. • Manage changes to the project scope, schedule, and costs using appropriate change control processes and tools. • Collect, analyse, and utilise project data to inform decision-making and drive project performance. • Manage project financials, including budgeting, forecasting, and financial reporting, ensuring alignment with business objectives. • Implement and monitor quality assurance processes, ensuring project deliverables meet the required quality standards. • Identify, manage, and mitigate project risks and resolve issues, maintaining a risk register and issue log. • Engage, manage, and communicate effectively with customers and other stakeholders, managing their expectations throughout the project lifecycle. • Identify, track, and realise project benefits, ensuring alignment with organisational strategy and customer expectations. • Manage project handover, ensuring a smooth transition to operations, including training and support documentation. Preferred candidate profile Strong knowledge of project management methodologies, tools, and techniques. Professional Project Management and Agile certification (e.g. PMP, PMI-ACP, Scrum Master) 4 years+ experience working as a project manager Demonstrable experience in managing projects from initiation to completion. Excellent organizational and time management skills, with the ability to manage multiple tasks concurrently. Proficiency in using project management software and tools, such as Microsoft Project or similar. Solid understanding of budgeting, financial reporting, and resource allocation. Must have Hands-on experience in delivering medium to high complexity Contact Center projects using Genesys/NICE InContact or other prevailing contact center platforms. Sound understanding of basic contact center terminologies, must possess basic knowledge of SIP trunk, SBC, Audio Codes, IVR Flow. Understanding of Digital Integrations will be preferred.

So, what’s the role all about? The Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Evaluate documented resolutions and analyses trends for ways to prevent repeated future problems. Prioritize, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer. Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies. Identify and learn appropriate software applications used and supported by the Company. Administer support/system maintenance activities in accordance with instructions provided by the Customer Support Team Leader and Management. Assist and/or provide guidance to junior members of the team. May need to participate in the weekend/On Call support coverage. Have you got what it takes? Strong knowledge of Windows, Linux , Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues. Experience with building and maintaining databases for query and problem tracking. Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2. Experience of supporting Web based applications. Working knowledge of administrating UNIX, Linux or Windows servers. Working knowledge of Relational Database principles and methodologies. Proven experience with troubleshooting principles. Able to develop and interpret technical documentation for training and end user procedures. In-depth, hands-on knowledge of and experience with enterprise and desktop applications. You will have an advantage if you also have Extensive product knowledge/or ability to develop trough training and knowledge transfer (Training will be provided). Good understanding of the NICE goals and objectives. Good understanding or NICE solutions Working knowledge of software development principles would be advantageous. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID- 7322 Reporting into: Tech Manager Role Type: Individual Contributor