74 Nice Jobs - Page 3

So, what’s the role all about? We are seeking a top-notch technology procurement specialist to join our growing technology & cloud procurement team. In this position, you will be managing the global engagements with the company vendors and partners, work together with multiple functions in the organization to achieve its strategic goals and be part of an eco-system of success. strong analytical, interpersonal, creativity and communication skills are a must. How will you make an impact? Translate tech procurement strategy into results. Negotiate with current and potential technology vendors and partners. Managing the day to day and long-term relationships with vendors and partners. Analyze market trends and competitive landscape. Work together with multiple functions in the organization (R&D, product management, legal, compliance, IT, operations, sales, etc.) to understand the needs and best way to achieve results. Have you got what it takes? 8+ years of experience in software or cloud procurement, business development, project management, business law or any related work. Outstanding negotiation and communication skills Can-do approach, team player that can work in a fast-paced environment. Creative with analytical skills Excellent customer service skills Technical enough to interact with technical stake holders and product management. Desire to continue learning and growing professionally. English – excellent level Legal background – advantage What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere Requisition ID: 6503 Reporting into: Director Role Type: Individual Contributor

So, what’s the role all about? An Automation Engineer is responsible for designing, developing, and maintaining automated systems that improve efficiency, reduce human intervention, and enhance productivity across various industries, including software development, manufacturing, and IT operations. How will you make an impact? Be part of a cross-functional, distributed Scrum team that develops and supports the product. You will be reporting into and working closely with Israel-based R&D teams. Develop API, automation, and integration tests for cloud scale products Run manual tests and build automation test suites for regression and new features, checking data in application and databases, automating deployment and data generation. Maintain and expand automated testing framework and tests. Be involved in new features development, provide input on the correct behavior of the system, following and executing on team-specified “done” criteria. Supporting with customer integration testing Have you got what it takes? Degree in computer science or equivalent from a reputed institute Experience in IT as SDET, Automation engineer or QA 2+ experience in Automation testing using Playwright or Selenium with C# Experience in Web Services/REST API automation testing Hands on coding experience in any software development or scripting language Experienced with defect management and tracking tools, preferably JIRA Automation experience using languages like .Net and GO Automation experience using frameworks like Playwright and Selenium Hands on experience on tools like Visual Studio Excellent communication skills Experience working in Agile A team player You will have an advantage if you also have: Strong communication skills Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6218 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? NICE is looking for a talented Automated Test Engineer to join our dynamic and growingPublic SafetyR&D engineering team. How will you make an impact? Automated and manual test of complex web applications, web APIs and server-side components Test planning, test case design and execution, within a disciplined Agile process (SCRUM) Set-up, configuration and maintenance of test environments Configuration of test data Fault replication and analysis, and testing of software fixes Non-functional testing (performance, security, accessibility etc) Have you got what it takes? Have significant 7+ experience of automating testing. Have practical knowledge of C#, Web API testing, Mocking, Selenium, SpecFlow/Gherkin. Have practical knowledge of software testing methodologies, with an emphasis on Agile testing. Scripting against SLI & SLO of the practice. Be process oriented with good attention to detail. Be fierce in your pursuit of product quality. Follow a structured and analytical approach, with good troubleshooting skills. Be comfortable working as part of a multidisciplinary and distributed team. Be able to communicate effectively, including via phone, email, instant message and video conferencing tools. Experienceworking withAgile/SCRUM/Agile SAFe software development methodology Tech stack – Azure DevOps test management, .Net C#, Selenium, Playwright, Wire mock, SpecFlow /Gherkin. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6007 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? We are looking for a skilled and enthusiastic Software Engineer to join our R&D team. In this role, you will contribute to the design, development, and deployment of robust applications using .NET Core. You will work extensively with AWS services, CI/CD tools, and modern development practices to deliver scalable and efficient software solutions. How will you make an impact? Work with Team Lead and champion the feature development activities. Make sure best practices are followed and tech debt is avoided. Deliver high quality, sustainable, maintainable code. Mentor other junior developers as needed. Be ready to take up new challenges and learn new skills. Effectively communicate progress and challenges to the stakeholders. Have you got what it takes? Problem-Solving: Strong analytical and problem-solving skills. Team Player: Excellent communication and collaboration abilities. Adaptability: Ability to work in a fast-paced, dynamic environment. Good knowledge of OOPS Fundamentals and programming standards. Core Technologies: Proficiency in .NET Core (6 & above) AWS Exposure: Hands-on experience with AWS You will have an advantage if you also have: Exposure to services such as AWS DynamoDB, ECR, ECS, and CloudWatch is a plus. CI/CD Tools: Working knowledge of CI/CD pipelines with tools like Jenkins and GitHub Actions. Experience on Golang is a plus. Experience using Security technologies like SAML, OAuth, Open ID connect, JWT or other IAM is good to have. Experience on Micro frontends will be a plus What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next Nicer! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6312 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? In Nice as a Java Developer, you will be responsible for designing, developing, testing, and maintaining scalable and efficient Java-based applications that meet business requirements. You will collaborate closely with cross-functional teams, including product managers, designers, and other developers, to deliver high-quality software solutions. Your role involves writing clean, well-structured, and maintainable code following best practices and coding standards. Additionally, you will debug and troubleshoot application issues, ensuring optimal performance and user experience. How will you make an impact? Develop quality, proficient and enterprise grade solutions Test your code using Unit/System tests and automation Fix bugs and care about enterprise grade quality Work as part of the development team towards the application in an aggressive deadline Implementation of software features using design patterns and SOLID principles Proactively monitors Production environment Looks after customer issues and actively participate in resolving them Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit, methodology and tools Have you got what it takes? Degree in Computer Science or a related discipline (BE/BTech/MTech/MCA) Must: 8 years hands-on software development experience with Java Software development experience in Java, Spring boot, Hibernate, Linux, Maven, Git Excellent knowledge of any relational Database – MySQL, Oracle or MS-SQL A comprehensive familiarity and proven experience in OOD/OOP. Experience with micro services, docker containers running on Kubernetes Experience of developing applications using Elastic Search Experience of any data streaming platform like Kafka Experience with implementation of Data structure and algorithms. Excellent spoken/written English. Self-driven with a strong sense of ownership Friendly disposition; work effectively as a team player Work as part of the development team towards the application. Adhere and contribute to software best engineering practices. Self-motivated and fast learner with a strong sense of ownership and drive Experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS) What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6335 Reporting into: Tech Manager Role Type: Individual Contributor

We are hiring for Workforce Management Specialist (3-8 Years) Job Location- Chennai. Role: WFM Real-Time Analyst - SME Qualification- Graduate & Postgraduate. Notice Period- Immediate Joiner only. Shift- Rotational night shifts, 2 Rotational weekly offs cabs given. Salary- 7LPA max Job Description: The RTA SME is responsible for planning, forecasting, scheduling and real time resource management of the account. Role & Responsibilities: Daily real-time monitoring of service levels for all queues at all sites. Oversee agent performance from all teams at all sites. Drive real-time adherence to expected capacity against actual performance to achieve service levels and efficiency metric goals. Communicate changes to incoming contact patterns to operations and the broader WFM team. Update and send reports related to the performance overall, per queue and of each site. Review and process OT/VTO requests in real-time. Work closely on short-term and long-term workload forecasting, scheduling activities Qualifications & Work Experience: 2+ years of experience in Workforce Management, including scheduling and forecasting experience with a software package such as Avaya CMS, Genesys, Verint, IEX, Aspect eWFM, etc. Experience in a large (100 agents minimum), multi-site call center operation with outsourced sites, and multiple lines-of-business Analytical experience with data, systems, and operations Excellent analytical, organizational, problem solving, verbal and written communication skills Significant creativity is required Ability to work independently, within a team environment and with multiple priorities Proficient in current industry standard PC applications and systems (e.g. Excel, PowerPoint and Word) Must be a quick learner Interested applicants please connect to below provided contact details. Share CV: Amzad@inspirationmanpower.co.in Call to: Amzad Ali @ 9900024952

So, what’s the role all about? The Tech Manager of Engineering plans and directs all aspects of engineering activities and projects within the organization and manages a team of engineers. Ensures all engineering projects, initiatives, and processes are in conformance with organization's established policies and objectives. The ideal candidate should have strong technical skills and be able to provide expert technical guidance for engineering initiatives. He should also be good with project management skills and. Guides the team to follow the best software development and testing processes and tools to ensure best quality of products. How will you make an impact? Work closely with product manager, technical architect, QA engineers, Technical writers, and software engineers to define/develop features - big and small for our products. Actively guide and mentor the team to develop product features. Assist in the development of short, medium, and long-term plans to achieve strategic objectives Drive and impact all current processes related to software development and improvements across the org as necessary. Manage all people aspects of the team, such as hiring, reviews, mentoring, and promotions, etc. Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives. Develop performance-oriented culture Promote innovation Ensure best software quality of products Have you got what it takes? 14+ years of experience in Software Engineering At least 2 years experience in managing teams of software developers and testers. Development experience with developing software around BigData, Machine Learning ,AI Experience with developing/using Generative AI models, RAG, Prompt engineering will be a big Plus. Have a point of view of leveraging AI for business use cases Awareness of Data pipelines , Data Quality , will be an advantage General hands on with Java/Js/Python as programming language is a must Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem Deep experience with Agile/SCRUM/SAFe software development methodologies Experience developing Cloud based software products that can perform, scale, and integrate into a broad Cloud ecosystem. Experience with CI CD practices using standard tools such as Jenkins, Docker, VMs and Artifactory Effective People Management skills - Holds team members accountable and inspires, motivates, develops, and engages team to create strong morale and spirit; shares wins and successes; fosters open dialogue, and creates a feeling of belonging in the team Managerial Courage - Provides current, direct, complete, and actionable positive and corrective feedback to others; is not afraid to make difficult changes to the team when necessary Drive for Results - Constantly and consistently one of the top performers; Pushes self and others for results; change agent; innovative; continuous improvement mindset Change Management - Ready and capable to embrace change; guides employees through change Have a point of view and ability to convince others to work for it What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6417 Reporting into: Director Role Type: Manager

Roles and Responsibilities Conduct data analysis using tools like Nice Actimize, Nexidia, Verint, and Text Analytics to identify trends and patterns in customer interactions. Develop reports and dashboards to visualize findings and provide insights on customer behavior. Collaborate with cross-functional teams to implement process improvements based on analysis results. Provide recommendations for product enhancements or new features based on data-driven insights.

So, what’s the role all about? A Java developer is a software professional specializing in designing, developing, and maintaining applications and systems using the Java programming language. They play a critical role in building scalable, robust, and high-performing applications for a variety of industries, including finance, healthcare, technology, and e-commerce. How will you make an impact? Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required. 2+ year experience in software development – Well established technical problem-solving skills. Experience in Java, springboot and microservices. Experience with Kafka, Kinesis , KDA ,Apache Flink Experience in Kubernetes operators, Grafana, Prometheus Experience with Snowflake or any DWH solution. Experience with AWS Technology including (EKS, EMR, S3, Kinesis, Lambda’s, Firehose, IAM, CloudWatch, etc) Excellent communication skills, problem-solving skills, decision-making skills Experience in Databases Experience in CI/CD, git, github Actions Jenkins based pipeline deployments. Strong experience in SQL Working knowledge of unit testing Working knowledge of user stories or use cases Working knowledge of design patterns or equivalent experience. Working knowledge of object-oriented software design. Team Player Have you got what it takes? Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required. 2+ year ( SE) experience in software development – Well established technical problem-solving skills. Experience in Java, springboot and microservices. Experience with Kafka, Kinesis , KDA ,Apache Flink Experience in Kubernetes operators, Grafana, Prometheus Experience with Snowflake or any DWH solution. Experience with AWS Technology including (EKS, EMR, S3, Kinesis, Lambda’s, Firehose, IAM, CloudWatch, etc) You will have an advantage if you also have: Experience in Big data What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next Nicer! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6083 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? The purpose of this position is to provide customer-focused Application Deployments and upgrades. Looking for Engineer to join our growing Cloud team. This person will be responsible for working with our Devops teams to develop/run automation to deploy and upgrade NICE products. How will you make an impact? Perform operational duties including reviewing deployments to ensure the installation was successful Identify and resolve issues not handled by the automation Feedback issues with automation back to Devops and then test fixes Maintain Deployment documentation, e.g. incident tracking and run books. Perform upgrades and ensure the application is fully functional afterwards Work with Devops on any issues with upgrade automation As new versions/features are released test new automation and ensure all is working properly Work with Appops/Support teams after upgrades to identify if any issues were related to the upgrade process and correct them. Work scheduled events that maybe during weekends or during non-prime shift hours Have you got what it takes? 2 to 4 years’ experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment Experience with AWS is a bonus. Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills Experience with SQL Server, Oracle and MySQL Experience with and understanding of complex process and data flow Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients on a daily basis. Experience with application debugging, performance, scalability Familiarity with standard application security compliance best practices Knowledge of fault detection and resolution processes Experience working successfully independently and with other team members as well as developers Ability to multi-task as required and provide rapid support in production Must be able to provide on-call off-hour support and work during non-prime shift hour What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 5754 Reporting into: Director , Cloud Operations Role Type: Individual Contributor

So, what’s the role all about? We are looking for an experienced Senior Specialist Software Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, proactive communication platform. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact? Write, test and maintain code which adheres to internal guidelines and industry best practices. Responsible for delivering feature(s) independently of high quality. Contributes actively to low level design definitions. Ensure applications are built to modern security standards. Write reusable code and libraries. Write automated tests to ensure code has the appropriate level of test coverage. Take part in code reviews (as reviewer and reviewee). Participate and contribute in team Scrum ceremonies. Create and maintain the required documentation. Is a team player Have you got what it takes? 10+ years of software development experience. 8+ years of strong C# experience, including OOP and modern design patterns. Expertise in .NET Core and Microservices development. Experience in designing and building web-based products using .NET Core. Strong relational database skills, with proficiency in writing and troubleshooting SQL. Proficient in writing testable, reusable code and developing scalable applications. Experience writing Unit Test cases (Backend and UI). Hands-on experience with CI/CD, Git, GitHub Actions, and Jenkins for pipeline deployments. Experience with AWS technologies. UI development experience with Angular, Angular Material, HTML5, and CSS3 is a plus. Demonstrated ability to influence others, especially in sensitive or complex situations Excellent communication, analytical, and problem-solving skills. You will have an advantage if you also have: Ability to make design decisions, experience around system designs. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID - 6301 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

So, what’s the role all about? In Nice as a Senior Automation Engineer, performing manual testing and building automation tests for both front-end UI aspects, backend services and databases, testing all the aspects of a distributed system. How will you make an impact? Be part of a cross-functional, distributed Scrum team that develops and supports the product. Highly experienced with the Software Development Quality Processes. Planning and performing testing to ensure fit to standards (e.g. security, scalability, etc.), design as well as functional and non-functional requirements. Develop API, automation, and integration tests for cloud or enterprise scale products. Run manual tests and build automation test suites for regression and new features, checking data in application and databases, automating deployment and data generation. Have you got what it takes? B.Tech in Computer Science, Industrial/Electronic Engineering 4+ years of experience in IT as Developer, Automation engineer or QA 3+ years of experience in Automation testing. 2+ years of experience in UI automation testing. 2+ years of experience in Web Services automation testing. Hands on coding experience in any software development or scripting language. Hands-on experience in JavaScript, Python etc Used Playwright Or Selenium/Protractors or equivalent UI testing tools Experienced with automatically generating data for testing Experienced working with Databases, writing SQL queries for data validation. Experienced with defect management and tracking tools, preferably Jira. Experience in test design and execution for complex systems (manual and automatic) Deep understanding of QA methodologies You will have an advantage if you also have: Knowledge of Tomcat, JBoss and other application servers API testing tools such as Postman, JSystem, Rest-assured, Ready API is preferable Working knowledge of AWS is preferable What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7297 Reporting into: Tech Manager Role Type: Individual Contributor

So, What’s the role all about? The Specialist Product Manager will be working with product leaders and will contribute to shaping the strategy, creating a plan, and driving execution towards launch. You are responsible for establishing, maintaining, and planning the backlog for the assigned products, and working with R&D, DevOps, and other dependent teams to deliver the solutions. You will be viewed as the "expert" for accurate and credible information on market needs, priorities, and the product for your assigned area. This position also includes ensuring that the solution supports the company’s overall strategy and goals. How will you make an impact? Actively explore and apply user research, analysis, and stakeholder feedback into product requirements to ensure products satisfy customer needs as well as meet the needs of the business. Understand overall Product strategy & vision, identify the features to be built and contribute to the roadmap, prioritize features, build consensus, and coordinate product schedules with developers to deliver high-quality experiences for our customers and partners. Build use cases and user stories and communicate them effectively. Maintain and drive roadmap that helps solving critical problems and delivers value to application users and the customers. Facilitate communication throughout the development process by partnering with key stakeholders, departments, especially engineering, services, operations, and corporate IT. Identify methods and metrics for identifying success and failures. Coordinate with other Product Owners and Product Managers to ensure cohesiveness. Demonstrates good judgment in selecting methods and techniques for driving innovation solutions. Works with cross-functional teams towards successful launch of new features. Acting subject matter expert expected to know and understand new features and feature improvement. Day to day management, coordination, and delivery of projects related to assigned products. Have built a capability for enterprise level product from scratch Follow the company Code of Ethics, policies, and procedures always. Have you got what it takes? 10+ years of overall industry experience with 4-5 years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services. Demonstrated strong product thinking, product management certifications a plus. Demonstrated ability to be a self-starter, work with a heightened sense of urgency and drive a broad Scrum team to strategic conclusions. Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences. Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience. Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar. Ability to read and understanding technical information well enough to convey in original written communications to multiple audiences, including Engineering. Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Req ID: 7238 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

So, what’s the role all about? Serve as one of the top-performing and most proficient engineers in designing, producing, and testing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given. How will you make an impact? Be a part of team and develop enterprise-grade software products in J2EE that can perform, scale, and integrate into a broad enterprise ecosystem running on AWS or on prem Collaborate with Product Management, Architects and Operations Understand business requirements and translate them into technical implementation. Build designs and implement business and technical logic into the backend code High accountability of delivering planned work Create and maintain positive and productive working relationships across teams Have you got what it takes? Degree in computers science or equivalent from reputed institute 2+ years of recent experience in Java technologies. Excellent knowledge of Java language and J2EE ecosystem of tools and frameworks; proficient with Java algorithms, data structures and design patterns Excellent knowledge and experience on OO design and strong coding skills to incorporate the same. Strong in analyzing and fixing defects in code. Experience working with 3rd party applications like caching systems, message broker to create and maintain those systems and integrations. Experience with Core Java, Spring, Spring boot, hibernate and Tomcat. Experience with Containerization technologies like Docker, Kubernetes etc. Experience in database development with SQL Experience in working on web services using REST / SOAP Experience working on repository tools like Git/Bitbucket or SVN Worked on Windows and Linux platforms. Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS), Google Cloud Engine or Azure You will have an advantage if you also have: Experience in Big data What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7239 Reporting into: Tech Manager Role Type: Individual Contributor

Roles and Responsibilities 1. Proficiency in NICE InContact Studio, Central, or CXone tools 2. Knowledge of VoIP,SIP, and telephony systems. 3. Proven experience implementing NIVE InContact or similar cloud -based contact center solutions. 4.Strong understanding of contact center technologies ,including IVR,ACD(Automatic Call Distribution ) and call routing. 5. Experience with integrations involving CRM systems (E.g., Salesforce, Zendesk) 6.Proficiency in languages like Java,Python,or C# for backend development. 7. Good Customer Communication Key Responsibilities 1. Plan, design and execute the implementation of the NICE InContact platform to meet organizational needs. 2.Configure contact routing, IVR (Interactive Voice Response), scripting, and other system components. 3.Integrate NICE InContact with CRM systems, workforce management tools and other business applications. 4. Conduct training sessions for end-users and administrators. 5. Develop and maintain training materials and system documentation. 6. coordinate project timelines, deliverables and milestones with internal stakeholders and external vendors. Interested can share resume @ Srishankari.m@whitepapersol.com Contact: 8300145827

So, what’s the role all about? We are seeking a strategic, experienced, and customer-obsessed Director of Customer Support to lead and scale our global support operations for our Enterprise SaaS platform to the Financial Services industry. The group includes functions as Cloud Support, On Premise Support and Managed Services. This role involves managing a global support team, ensuring high-quality service delivery, and working closely with engineering, sales, and product teams to provide timely solutions to customers. The director will also drive operational improvements, set strategic goals, and ensure that the support team meets all service level agreements (SLAs) while maintaining a focus on customer satisfaction and business growth. What you will be doing? Leadership & Team Management Define and execute the global customer support strategy aligned with business goals, customer success metrics, and operational efficiency. Lead and manage the customer support team across multiple regions, ensuring alignment with company goals and customer needs Build, lead, mentor, and scale a geographically distributed support team (Tier 1–3) off over 100 staff. Establish clear goals, performance metrics, and career development plans. Promote a culture of collaboration, accountability, and continuous improvement within the team Strategic Direction & Planning Develop and implement strategic plans to improve cloud support operations, ensuring scalability and efficiency as the business grows Collaborate with senior leadership to align cloud support objectives with overall company strategy Manage the performance and effectiveness of the cloud support team, tracking KPIs and ensuring that customer expectations are met or exceeded Customer Support Excellence Act as the voice of the customer internally. Collaborate with Product, Engineering, and Customer Success to ensure issues are addressed and feedback is looped into product development. Oversee the resolution of high-priority customer support cases, ensuring timely and effective solutions Ensure the team is proactive in identifying and addressing potential issues before they impact customers Act as the escalation point for complex or critical customer issues, working with internal teams to resolve them quickly Monitor and analyze CSAT (Customer Satisfaction) and other feedback metrics to identify trends and areas for improvement Operational Efficiency Drive operational efficiency by implementing best practices, tools, automation and processes to streamline support operations Establish clear SLAs and performance metrics, ensuring that the cloud support team meets or exceeds them Implement and oversee the use of monitoring tools and reporting systems to track cloud service health and performance Ensure smooth integration and collaboration between cloud support and other departments (e.g., R&D, Sales, Customer Success) Collaboration with Cross-functional Teams Work closely with product management, engineering, and sales teams to ensure customer needs are understood and supported Provide input into the development of new cloud products and services to ensure supportability and customer satisfaction Collaborate with the product and engineering teams to improve cloud solutions based on customer feedback and support trends Cloud Infrastructure & Tools Management Oversee the tools and technologies used for cloud support, ensuring they are efficient, automated and scalable Ensure the team is fully trained and equipped with the tools necessary for effective cloud support Evaluate and recommend new cloud technologies or processes to improve support delivery Budget & Resource Management Manage the customer support department’s budget, ensuring proper allocation of resources to meet business needs Forecast resource requirements and allocate resources effectively to handle customer demand Ensure cost-effective operations while maintaining high-quality service Compliance & Security Ensure that cloud support operations comply with relevant legal, regulatory, and security standards Work with security teams to address any security-related customer concerns or incidents within cloud environments Develop and enforce best practices for data protection and privacy Reporting & Communication Provide regular reports to executive leadership on cloud support performance, including customer satisfaction, escalations, resource utilization, and cost Monitor, report, and drive improvements across support metrics (CSAT, NPS, FRT, TTR, resolution rate). Use data to continuously improve the customer experience. Ensure clear and effective communication within the support team and with other internal stakeholders Continuous Improvement Drive initiatives to continuously improve the cloud support process and the overall customer experience Prepare support systems for continued global growth, product expansion, and increased customer complexity. Lead post-mortem and root cause analysis after major incidents or service disruptions, implementing corrective actions Have you got what it takes? Proven leadership experience (typically 10+ years) in cloud support or related fields, with a strong background in managing cloud-based infrastructure and teams. Leadership experience in building and managing high-performance teams. Strong understanding of cloud technologies (AWS, Azure, GCP) and how they relate to customer support needs. Ability to collaborate with cross-functional teams including product, engineering, and sales. Excellent communication and problem-solving skills. Customer-focused mindset with a deep understanding of CSAT and NPS metrics. Ability to manage budgets and resources effectively. Experience in working with global teams and cross-cultural environments. This role requires a strong balance of strategic leadership, operational efficiency, and customer-centric focus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

So, what’s the role all about? Serve as one of the top-performing and proficient engineers in designing and developing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given. How will you make an impact? Has strong capabilities in his/her component level area of ownership Analyses information, solves problems and reaches conclusions within his/her professional space Responsible for delivering feature(s) for enterprise-grade software independently Acts as a point of escalation for low-level problems within NICE and some external interfaces Mentor other junior team members Interface with R&D Groups (including Product Managers), Sales, Customer Support and Services Conducts timely Code reviews for delivery Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 4+ years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Angular 12+ Strong Development experience creating RESTful Web APIs Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7202 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

So, what’s the role all about? We are looking for a Software Quality Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, proactive communication platform. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with UK and US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact? Write, test and maintain code which adheres to internal guidelines and industry best practices. Responsible for delivering feature(s) independently of high quality. Contributes actively to low level design definitions. Ensure applications are built to modern security standards. Write reusable code and libraries. Write automated tests to ensure code has the appropriate level of test coverage. Take part in code reviews (as reviewer and reviewee). Participate and contribute in team Scrum ceremonies. Create and maintain the required documentation. Is a team player Have you got what it takes? Experience – 2 to 4 years. Hands-on skills in Java or .NET Design, develop, and maintain automated test scripts for both API and UI layers. Create and manage test cases, test plans, and test data for automated testing. Collaborate closely with developers, product managers, and other QA team members to ensure high-quality deliverables. Perform exploratory testing and contribute to improving test strategies and practices. Identify, log, and track bugs and quality issues using tools like JIRA. Contribute to QA process improvements and tool evaluations. Familiarity with test frameworks like Selenium. Good to have Playwright or Cucumber. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

So, what’s the role all about? Serve as one of the top-performing and proficient engineers in designing and developing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given. How will you make an impact? Has strong capabilities in his/her component level area of ownership Analyses information, solves problems and reaches conclusions within his/her professional space Responsible for delivering feature(s) for enterprise-grade software independently Acts as a point of escalation for low-level problems within NICE and some external interfaces Mentor other junior team members Interface with R&D Groups (including Product Managers), Sales, Customer Support and Services Conducts timely Code reviews for delivery Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 4+ years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Angular 12+/ReactJsJs Strong Development experience creating RESTful Web APIs Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7202 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

J ob Title: Scheduling Analyst Location: Hyderabad Department: Workforce Management / Operations Employment Type: Full-time Reports To: WFM Manager / Operations Head Job Summary: We are seeking a detail-oriented and analytical Scheduling Analyst to join our Workforce Management team. The ideal candidate will be responsible for creating, maintaining, and optimizing staff schedules to ensure adequate coverage and achieve business goals. This role plays a key part in supporting operational efficiency and maintaining service level agreements (SLAs). Key Responsibilities: Develop and maintain effective agent schedules to meet forecasted workload and SLA targets. Monitor real-time attendance and adherence, recommending adjustments as needed. Analyze historical data to support long-term and short-term staffing strategies. Collaborate with WFM, Operations, and HR teams to ensure smooth scheduling processes. Support shift bidding, vacation planning, and schedule change processes. Generate daily, weekly, and monthly reports related to staffing, utilization, and shrinkage. Use WFM tools (e.g., NICE IEX, Verint, Aspect, Genesys) to manage schedule assignments. Identify and recommend areas for process and efficiency improvements. Qualifications: Bachelor's degree in Business, Mathematics, or a related field (preferred). 1-3 years of experience in a scheduling or workforce analyst role. Proficiency in WFM tools (e.g., NICE IEX, Verint, or similar platforms). Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work in a fast-paced, dynamic environment. Intermediate to advanced skills in Microsoft Excel. Preferred Skills: Experience in a contact center or BPO environment. Understanding of scheduling practices and workforce planning strategies. Knowledge of real-time management and intraday scheduling adjustments. Let me know if you'd like a version for a junior/entry-level role or to include shift details, remote/hybrid options, etc.

QA Required Excellent Communication with Analytical Skills Min 1 Year exp as Quality Analyst role in an International BPO Salary up-to 4.5 LPA Shift-:24*7 Immediate Joiners Only Location-:Gurgaon Call@9205503253 / 9953262467 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

Preferred candidate profile Extensive experience in Capacity Planning and Forecasting Strong in leadership role on a global set up Experience in working in WFM and/or in the BPO/Contact Centre Industry: A solid understanding of applicable performance metrics and data is necessary Working knowledge and technical understanding of WFM principles and calculations: This includes capacity planning, forecasting, and scheduling Excellent oral and communication Should be having team handling on papers US night shifts Package upto 14 LPA For more details, contact on below Chhavi Bhatt 8955611211 Chhavi.bhatt@manningconsulting.in

So, what’s the role all about? This role is about deriving results, achieving goals for the group and product. We are looking for Tech Manager who can lead and coach development teams, fostering a collaborative environment to provide technical leadership to achieve project goals. Empower team members to make technical decisions, instill sense of ownership and self-organize. Responsible for productivity and quality objectives for respective teams. Work closely with team members and provide technical guidance and solve the problem related to design, implementation, process, do hands on where required. Conduct regular performance reviews and provide constructive feedback to team members. Manage all aspects of the team such as hiring, reviews, mentoring and promotions How will you make an impact? Ensure the sprint and release commitments are met on time and high-quality software packages. Perform sprint wise planning and development of short, medium, and long-term plans to achieve strategic objectives. Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks. Prioritize, assign and manage activities and projects in accordance with the R&D departments goals and objectives. Provide worldwide support to our customers. Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload. Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization. Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. Collaborate with other departments to remove impediments that require cross-functional support. Work with the line of business to define the product roadmap and strategy. Review technical designs and architecture to ensure quality, scalability, and maintainability Manage all aspects of the team such as hiring, reviews, mentoring and promotions Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 13+ years of experience in Software development for software application deployed on cloud environment (AWS). At least 3 years' experience in managing multiple scrum teams of software developers of different experience range (Freshers to 12+ years). Frequent operational liaison with Product managers, program managers, peer Technical managers, Architects for software deliveries. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience developing and supporting multi-tenant cloud-native software delivered secured Software-as-a-Service (SaaS). Experienced in software technologies such as Java, spring boot, Angular. Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance. Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring. Familiar with Quality targets and SLAs for SaaS applications. Experienced with public cloud infrastructures and technologies such as Amazon Web Services (AWS). Demonstrated ability to deftly influence others, especially in sensitive or complex situations. Deep experience with agile software development techniques and pitfalls. Excellent communication skills, problem-solving and decision-making skills. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7191 Reporting into: Director Role Type: Technical & People manager

So, what’s the role all about? In Nice the Sr Specialist Software Engineer develops tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. How will you make an impact? 11+ years of hands-on experience as a Java Developer (Web & Server side using Java) Strong OO design and code skills Expertise in application development using Java, J2EE, Spring, Spring boot, Hibernate, web services standards and related technologies ( JSON, REST) Demonstrated experience with multi-tier web application development Solid understanding of relational database concepts and experience using MySQL (or similar) Hands on experience with Continuous Integration/Delivery and Test-Driven Development Demonstrated ability to influence others, especially in sensitive or complex situations Experience working with agile software development methodology Experience with automation in unit and system level (jUnit/TestNG) Great initiative; proven ability to tackle projects with a can-do attitude Proven experience in operating within a global environment Comfortable with working in a complex matrix environment Have you got what it takes? Bachelor’s in computer science 11+ years of hands-on experience as a Java Developer (Web & Server side using Java) Very strong verbal and written English skills Experience working in Agile A team player Great interpersonal and communication skills What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:6667 Reporting into: Tech Manager Role Type: Individual Contributor