15 Nice Incontact Jobs

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

Job Description: 4 years of experience with CXone (NICE inContact) experience 4+ or more years of CXone Studio scripting CRM integration experience IVR and ACD development experience Experience mentoring other and helping with onboarding Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process. Experience working both test and development/production environments Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony platform experience is a plus Ability to work independently Certifications such as Core and Core+ Certified / NICE Certified Implementation Engineer (...

Key Responsibilities: Develop, configure, and maintain NICE inContact CXone Studio scripts including IVR, call routing, SMS, chat, and email workflows Design and implement seamless call flows for optimal customer experience Integrate CXone with CRM systems and other third-party applications Utilize APIs, REST, SOAP, and JSON for system integrations and data exchanges Ensure compliance with telephony regulations, data privacy laws, and security best practices Troubleshoot and optimize existing scripts and workflows to improve efficiency and reliability Collaborate with cross-functional teams including telephony, security, and application teams Required Skills: Strong experience with NICE inCo...

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Technology Travel Percentage 0% What you Bring Previous 8-12 years of experience delivering and managing large scale technical contact center implementations Knowledge in the following areas is critical RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc Working knowledge /Implementation Experience of RPA tools (U...

Role: Telecom-Assistant Manager Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Managers, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success. If you're considering a career as a NICE inContact Telephony Manager, focusing on developing technical expertise, problem-solving skills, and effective communication will be key to success in this role. Primary Job Responsibility: Collaborate with senior management to develop and execute stra...

Role : Assistant Telecom Engineer ( NICE inContact/ Nice Cxone ) Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Engineer, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success. If you're considering a career as a NICE inContact Telephony Manager, focusing on developing technical expertise, problem-solving skills, and effective communication will be key to success in this role. Primary Job Responsibility: Collaborate with senior manag...

Role: Senior Product Support Engineer As a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You'll also guide junior team members and contribute to enhancing support processes. What You'll Do Lead technical support for omni-channel communication technologies in contact centers. Troubleshoot, analyze, and resolve complex product issues while ensuring minimal customer impact. Collaborate closely with customers, providing consultative guidance during implementation and support. Mentor and support junior engin...

Role: Senior Product Support Engineer As a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You'll also guide junior team members and contribute to enhancing support processes. What You'll Do Lead technical support for omni-channel communication technologies in contact centers. Troubleshoot, analyze, and resolve complex product issues while ensuring minimal customer impact. Collaborate closely with customers, providing consultative guidance during implementation and support. Mentor and support junior engin...

Job Description: 4 years of experience with CXone (NICE inContact) experience 4+ or more years of CXone Studio scripting CRM integration experience IVR and ACD development experience Experience mentoring other and helping with onboarding Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process. Experience working both test and development/production environments Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony platform experience is a plus Ability to work independently Certifications such as Core and Core+ Certified / NICE Certified Implementation Engineer (...

Role : NICE inContact Engineer Location: Gurugram Mode: Work from Office 24*7 Education and Essential Experience: 1 + years Must have exp in NICE inContact / CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API Good to have Contact Center domain exp Certifications in contact center management or NICE CXone platforms are advantageous IGT Solutions provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, cre...

Role : Assistant Telecom Manager with hand on exp in NICE inContact Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Engineer, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success. If you're considering a career as a NICE inContact Telephony Manager, focusing on developing technical expertise, problem-solving skills, and effective communication will be key to success in this role. Primary Job Responsibility: Collaborate with senior ma...

DESCRIPTION The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training a...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

Role : NICE inContact Engineer Location: Gurugram Mode: Work from Office 24*7 Education and Essential Experience: 1 + years Must have exp in NICE inContact / CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API Good to have Contact Center domain exp Certifications in contact center management or NICE CXone platforms are advantageous IGT Solutions provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, cre...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...