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8.0 - 13.0 years
8 - 12 Lacs
bhubaneswar, kolkata, hyderabad
Work from Office
2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Required Candidate profile WFO Bhubaneswar and Bangalore only not for Delhi/NCR neither Kolkata neither Hyderabad apply those who can relocate in Bhubaneswar and Bang Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives
Posted 1 month ago
3.0 - 7.0 years
2 - 5 Lacs
gurugram, delhi / ncr
Work from Office
Process Trainer (International BPO) Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs (2+ Years as process trainer) Contact Aparupa 9311697179 aparupa.imaginators@gmail.com Required Candidate profile Skills- Process Training, Product Trainer, International Voice Process, TTT, TNA, TNI, OJT etc.
Posted 1 month ago
8.0 - 10.0 years
8 - 15 Lacs
pune
Work from Office
Job Roles & Responsibilities : Excellent organization and project management skills - this will require aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization, and delivery against objectives. Strengthen internal processes for communications, needs identification, internal facilitator management and reporting dashboards and metrics. Identify opportunities for ongoing process improvements and drive team to implement such projects. Responsible to design and facilitate Training Programs Delivery of Batches in adherence to times lines Conducting Training Needs Analysis Training Metrics and Performance Dashboards Content Deve...
Posted 1 month ago
4.0 - 7.0 years
8 - 10 Lacs
noida, mumbai, bengaluru
Work from Office
Key Responsibilities: Training Program Development: Design and develop training modules focusing on sales techniques, recruitment industry insights, and product knowledge. Onboarding/Product Training: Deliver engaging onboarding sessions to help new hires understand our offerings, tools, and culture. Skills Assessment: Conduct regular assessments to identify skill gaps and training needs. Presentation & Content Creation: Create compelling training presentations and deliver them effectively to diverse audiences. Handling Diverse Audiences: Train and manage both fresh joiners and lateral hires with tailored approaches. Continuous Improvement: Evaluate training outcomes, gather feedback, and op...
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
noida, gurugram, delhi / ncr
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407
Posted 2 months ago
3.0 - 8.0 years
3 - 4 Lacs
kolkata, lucknow, delhi / ncr
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Amit 8178259405 Neha 8287267407 Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither in Kolkata..Apply those who can relocate in Lucknow
Posted 2 months ago
8.0 - 13.0 years
8 - 12 Lacs
bhubaneswar, kolkata, hyderabad
Work from Office
2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT WFO Bhubaneswar only not for Delhi/NCR neither Kolkata neither Bangalore..Apply those who can relocate in Bhubaneswar Required Candidate profile 1 yrs exp into ecommerce process WFO Bhubaneswar only not for Delhi/NCR neither Kolkata neither Bangalore..Apply those who can relocate in Bhubaneswar Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives
Posted 2 months ago
3.0 - 7.0 years
4 - 6 Lacs
bengaluru
Work from Office
Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore Must Know-English and Hindi
Posted 2 months ago
2.0 - 5.0 years
4 - 7 Lacs
gurugram
Work from Office
Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them...
Posted 2 months ago
1.0 - 5.0 years
0 Lacs
maharashtra
On-site
The role involves managing basic process metrics such as Throughput, FAP, C-SAT scores, Call quality scores, and Product test scores as per defined standards. Providing feedback at the agent level for quality and product improvement is also a key responsibility. Reporting basic escalations to the supervisor and handling activities like BQM, refreshers, calibration, NHT, TNA, TNI, OJT, and mock calls are essential tasks. The ideal candidate should possess proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and be familiar with instructional software. Strong interpersonal skills are necessary for effective communication with all levels of manage...
Posted 2 months ago
4.0 - 7.0 years
5 - 7 Lacs
gurugram
Work from Office
Role: Process Trainer Overview: We are seeking a dynamic and experienced Process Trainer to join our team. The ideal candidate will be responsible for delivering effective training programs for new hires and existing staff, ensuring a thorough understanding of process workflows , client-specific procedure s, and quality standards . The Process Trainer will play a key role in driving performance, compliance, and continuous improvement across the organization. Key Responsibilities: Design, develop, and deliver process training modules for new hires and existing employees. Conduct onboarding sessions tailored to client-specific processes. Evaluate trainee performance using assessments, role pla...
Posted 2 months ago
7.0 - 12.0 years
12 - 15 Lacs
pune
Work from Office
Leading BPO in Pune Hiring for Process Training Manager International Voice Process Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 15LPA Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training...
Posted 2 months ago
3.0 - 8.0 years
3 - 6 Lacs
bengaluru
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 2 months ago
7.0 - 12.0 years
12 - 15 Lacs
pune
Work from Office
Leading BPO in Pune Hiring for Process Training Manager International Voice Process Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 16LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retenti...
Posted 2 months ago
3.0 - 8.0 years
4 - 7 Lacs
hyderabad
Work from Office
Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 2 months ago
3.0 - 8.0 years
4 - 7 Lacs
hyderabad
Work from Office
Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 2 months ago
7.0 - 12.0 years
12 - 15 Lacs
pune
Work from Office
Leading BPO in Pune Hiring for Process Training Manager International Voice Process Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 15LPA Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training...
Posted 2 months ago
8.0 - 13.0 years
8 - 12 Lacs
bhubaneswar, kolkata, bengaluru
Work from Office
2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Must Know-English and Hindi WFO Bangalore and Bhubaneswar only not for Delhi/NCR neither Kolkata Required Candidate profile 1 yrs exp into ecommerce process WFO Bangalore and Bhubaneswar only not for Delhi/NCR neither Kolkata Must Know-English and Hindi Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives
Posted 2 months ago
3.0 - 8.0 years
3 - 6 Lacs
bengaluru
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 2 months ago
8.0 - 13.0 years
8 - 12 Lacs
bengaluru
Work from Office
2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Must Know-English and Hindi Required Candidate profile 1 yrs exp into ecommerce process WFO Bangalore Must Know-English and Hindi Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives
Posted 2 months ago
2.0 - 6.0 years
2 - 6 Lacs
chennai
Work from Office
We are looking for an experienced Process and Product Trainer to join our team. The ideal candidate will be responsible for delivering effective training sessions to new and existing employees, ensuring comprehensive understanding of company processes, systems, and products. Key Responsibilities: Conduct New Hire Training (NHT) sessions to ensure smooth onboarding Deliver structured training on business processes, tools, and product features Design and update training content, manuals, and SOPs Collaborate with Operations, Quality, and Product teams to keep content current Identify knowledge or performance gaps through TNI (Training Needs Identification) Monitor post-training performance, as...
Posted 2 months ago
3.0 - 8.0 years
3 - 6 Lacs
kolkata
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407
Posted 2 months ago
2.0 - 5.0 years
4 - 6 Lacs
gandhinagar
Work from Office
Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them...
Posted 2 months ago
9.0 - 13.0 years
8 - 11 Lacs
bengaluru
Work from Office
2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Must Know-English and Hindi Required Candidate profile 1 yrs exp into ecommerce process WFO Bangalore Must Know-English and Hindi Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives
Posted 2 months ago
2.0 - 7.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete se...
Posted 3 months ago
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